Reviews

Review Details

• Review fromDwaine H

  Date: 07/18/2025

  5 stars
  **** was very helpful and knowledgeable about my case. Helped me alot.

• Review fromLehua-Nani C

  Date: 07/16/2025

  5 stars
  **** was very polite and helpful he answered all my questions and when he had problems with his line and we got disconnected he called me back and apologized for the situation, he also updated me on my account. He is an outstanding person and I truly am grateful for everything that he has helped me with today.Thank you,L.C.

• Review fromKasey M

  Date: 07/15/2025

  1 star

  Kasey M

  Date: 07/15/2025

  This business lacks transparency and communication. In a vulnerable position, I was sold on an offer too good to be true. A true understanding of what services will provided should be mandatory. A conversation with their team about a desired outcome should be mandatory. Their website says Our skilled legal team works diligently to negotiate and settle with creditors []; however, they are not a debt settlement company and wont offer up any negotiating until youre in a lawsuit. I was told I would have local legal representation for arbitration but later was told, I was on my own. I paid $6000 for paperwork. Before you pay them a dime, truly understand what they will do for you.

  Consumer Legal Group, P.C.

  Date: 07/17/2025

  We appreciate the opportunity to respond to this matter and take the client's concerns seriously. We acknowledge the emotional weight that legal and financial hardships can carry, and our goal has always been to support clients through these difficult circumstances with transparency and diligence.
  
  Upon review, the client enrolled in our legal services program with the understanding that our firm provides legal support in disputing and resolving matters related to unsecured debt. Our website accurately reflects this, stating: "Our skilled legal team works diligently to negotiate and settle with creditors"a process that often begins with validation of the debt and may escalate to negotiations or litigation defense if the account is pursued through legal channels.
  
  We disclosed that we are not a traditional debt settlement company during the onboarding process and expressly outlined this distinction in the legal agreement the client signed. We detailed the scope and nature of our legal services in the agreement to ensure complete transparency and informed consent before enrollment.
  
  The client's dissatisfaction stems from a misunderstanding of the nature and scope of legal services rendered, particularly around arbitration and local representation. It is essential to note that the arbitration clause in her creditor agreement did not permit representation by local counsel at the preliminary stage of the proceedings. Nonetheless, we provided her with a detailed walkthrough and legal preparation to help her navigate the process confidently.
  
  The client was granted a partial refund as a good-faith resolution,
  We reviewed her file and identified brief administrative delays. We promptly addressed these matters to ensure continued progress on the client's case.
  
  We spoke with the client on July 16, 2025, and our legal representative thoroughly reviewed the services rendered, communications sent (both email and SMS), and outlined the basis for the refund amount offered. While the client remained frustrated and expressed that the court experience was distressing, we informed her in advance that local counsel would not attend. We reiterated this during our discussion, while also providing extensive preparatory materials to empower her for the appearance.
  
  We remain committed to resolving concerns in a professional and respectful manner. We are confident that the documentation of services provided reflects our good-faith efforts to support her within the boundaries of our service agreement, which included a discretionary refund as part of a broader resolution.
  
  If there is any further assistance we can provide, we remain open to continued dialogue in good faith. We take this matter seriously and appreciate the opportunity to respond to it. 

• Review fromWilliam T

  Date: 07/15/2025

  5 stars
  Not sure what to say but I do know one thing every thing has been good so far and I hope it stays that way thanks to everyone at *** .

• Review fromMarcus W

  Date: 07/14/2025

  5 stars
  Great great customer service from top to bottom my customer service *** **** took great care of me once again. Great customer service from top to bottom.

• Review fromEugene C

  Date: 06/10/2025

  4 stars

  Eugene C

  Date: 06/10/2025

  I think they do a great job of keeping you informed. The process takes a bit longer than I wished for but over all it was a great experience

  Consumer Legal Group, P.C.

  Date: 06/11/2025

  Thank you so much for your feedback! We're glad to hear that you felt well-informed throughout the process. While we understand that resolution timelines can sometimes feel lengthy, we truly appreciate your patience and are happy that your overall experience was a positive one. If you ever need further assistance, were always here to help!

• Review fromKimberlee W

  Date: 06/06/2025

  5 stars
  I spoke with **** and he was very kind and helpful. He took the time to answer the questions that he could. He took the time to reach out to the Team working with my account to let them know the questions I had and asked them to reach out to me once they were able to. I enjoyed talking with him and he made me feel like whatever I needed mattered.

• Review fromMary Ann T

  Date: 06/06/2025

  5 stars
  ****** has been super helpful especially as I have been navigating hardship and has been very understanding. CLG is usually quite prompt in answering any of my questions or concerns if they arise

• Review fromKeith L

  Date: 06/03/2025

  1 star
  Worst experience of my life, do not waste your time or money.With you had negative stars.

• Review fromArleen L

  Date: 06/03/2025

  5 stars
  I initially hired *** for debt relief services. I then experienced unexpected hardship in my life which I shared with them. They were sympathetic to my situation and offered a solution. I did not expect this from them and it actually made me feel that I could get through this unplanned crisis. I thank God for CLG.