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Business Profile

Dermatologist

Schweiger Dermatology Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dermatologist.

Complaints

This profile includes complaints for Schweiger Dermatology Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Schweiger Dermatology Group, LLC has 43 locations, listed below.

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    Customer Complaints Summary

    • 73 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payment on 2/20/25 in the amount of $112.27 and the dermatologist office never provided a credit for this amount on my billing statement. I called twice and email twice with no response. The payment was made at the **************** in **********, **.

      Business Response

      Date: 05/27/2025

      Hi *******,

      We understand your concerns have been addressed with our General Manager in our ************ We sincerely apologize for any inconvenience and hope we see you in our offices again soon!

      Regards

      Schweiger Dermatology Group

    • Initial Complaint

      Date:05/13/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 3, 2025, April 10, 2025, April 22, 2025, April 17, 2025 and May 1, 2025 I went to Schweiger Dermatology in ********, **. Upon receiving my Explanations of Benefits from *****, I became aware I was overcharged $142.60 by Schweiger Dermatology because I had met my out of pocket deductible. I contacted them on via phone on May 5 to inform of the overpayment., The person I spoke with said he could only reimburse me for two visits because my insurance had not processed the remaining 3 visits even though I had the *** statement stating all claims for ********* Dermatology were finalized. To date, I have only received two refunds totaling $38.80. They keep on telling me they are going to have someone call me and address this issue but I have not received any calls and I am due $103.80

      Business Response

      Date: 05/27/2025

      Hi ******,

      We understand your concerns and sincerely apologize for any confusion or inconvenience you may have experienced. Our team has made multiple efforts to contact you directly, though unfortunately, we have not yet been successful in reaching you. As of now, there is no remaining credit on the account. All applicable refunds, totaling $142.60, have been processed, and the corresponding receipts were recently sent to you for your reference. During our most recent outreach, we left a detailed and courteous voicemail outlining the status of the refunds. We also kindly advised you to contact you credit card company should the refunded amount not yet appear on your statement. We remain committed to ensuring a positive patient experience. Please contact our billing manager ***** with any further questions:

      ***** ****** **** ****
      ******* *******
      ********* *********** ***** ***
      ** **************
      ***************************************************************

      ********

      ********* *********** *****

      Customer Answer

      Date: 06/05/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********

      I never received one call or correspondence from them. They took over 3 weeks and 6 disputes to my checking account to refund the overcharges.  Calling them is next to impossible and after several promises to call back and I received nothing. Very poor customer service. Thank you to the ******************** for documenting this 

      Sincerely,

      ****** *********



       


    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 19, 2025 I gave two checks (#**** for $117.67 & #**** for $191.62 ) to the receptionist for my husband and for myself to pay a portion of our ******** deductible. At the time, I was unaware that the receptionist processed the checks as an ACH deposit (a mobile deposit). On February 20, 2025 those amounts came out of my checking account. Then the same two checks were presented and physically deposited by Schweiger Dermatology on March 3, 2025 and once again cleared my account on on March 4, 2025 for the exact same amounts.I called the number I had for Schweiger Dermatology and somehow Fahad of the billing department answered the phone. I told him I had an issue with the ******************* and wanted to speak to that office. He wanted to know what my problem was and I explained it to him. ***** said "I need to see proof in order to make a refund. Send me the proof." I did! When I didn't get my refund, I called Fahad again. He said he had to send it to ************ and they'd be in touch within 72 hours. They weren't! Fahad's supervisor - ********* - told me they couldn't do anything - Hillsborough had to call me. They didn't!I have filed FRAUD charges with my bank and now I'm notifying you. This may be a scam - because not everyone looks at their bank statement closely. My bank (***) said they couldn't catch it because when an ACH deposit is made, check numbers aren't used.Meanwhile, I'm still out the $309.29.

      Business Response

      Date: 04/01/2025

      Hi **** ***************** appreciate you bringing this to our attention and apologize for any inconvenience. We understand your issue has been taken care of. If you require further assistance, please contact: 

      ***** ****** **** ****
      ** **************
      ***************************************************************

      Regards,

      Schweiger Dermatology Group 

      Customer Answer

      Date: 04/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** *******



       

    • Initial Complaint

      Date:02/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November of 2022, I visited Schweiger Dermatology Group. I ensured before the visit that they are in-network and accept my insurance at the time, ***************** Blue Shield. Shortly after I was charged $250 for the services. When I called immediately to complain and inquire they said it was a mistake and they stopped charging me. Over two years later, I am now being charged again for these services. I called last week to inquire and they said it is because the insurance said it has something to do with ******** or ********* which I did not and do not have. I called again this week and they said it is due to a benefits issue. I checked back with my insurance to see the reason, and they mentioned that this provider is in fact out of network. I was lied to and now being unfairly charged for these services.

      Customer Answer

      Date: 03/01/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Schweiger Dermatology Group, LLC has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***** ******

    • Initial Complaint

      Date:01/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business recently bought the local business that I was consistently using.ZEL Skin and Laser Specialists in ***** and Plymouth ***The predatory billing practices began when ********* Dermatology Group purchased ZEL.On 1/14/2025, I received a bill from SCHWEIGER stating that I owed $20 on a $285 charge from Nov 20 2024.I checked my credit card and had paid in full $285. On 1/14/2025 I called the customer bill pay and the representative could not answer my questions about the alleged outstanding fee. I told them I paid in full at the time of the office visit the $285 charges from the visit on 11/20/2024. The representative then suggested that there was an additional "office fee" of $20. This alleged $20 was not listed on the invoice of the 11/20/2024 charges. I pay in full every time I visit the ********** and never was there a fee for "office visit" as a separate line item.They now in the email below (see below) state that the charge is for an office visit on 8/21/2024. This seems incorrect to me. They seem to be backdating extra charges for fees that were not in place at the time of the service. I refuse to pay this back-dated charge that never appeared at the time of service and my payment. I always pay full at the time of the service. Schweiger has terrible reviews and complaints about fraudulent and predatory business practices regarding billing. ****************************** 8:53AM (1 hour ago)to me You recently contacted our office with a question regarding your account with ****************************Thank you for your inquiry. Your payment of $285.00 on 11/20/24 was applied as follows: $20.00 was applied to your visit on 08/21/24 to pay off the balance for your *****, and the remaining $265.00 was applied to this visit on 11/20/24. The balance for your visit on 11/20/24 remains ****** view your current statement, please click here.Thank you,Patient Support ************************

      Business Response

      Date: 02/04/2025

      Hi *** **************** appreciate you bringing this to our attention and apologize for the mistake, which was due to our office accidentally not applying an Alle $20 coupon. 
      Our GM for this office has reached out to you to try to remedy the situation. Please contact her at your convenience and we are happy to accommodate you.

      ******* ******
      ****** ******* *******
      ********* *********** ***** 
      ************************************************************************************ 
      *****  ************
      ******** ************
      ********* ************


    • Initial Complaint

      Date:12/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ?On my original visit I was told that insurance does not cover removal of age spots and that it would be $175.00. On the day of my first procedure visit 8/31 I paid $175.00. The receptionist was asking for my insurance, and I reminded her there was no need to provide that info as the procedure was not covered by insurance. When the procedure was done, **. ********* told me that he may need to do some more work on the spots and insured me that if I come back in 30 days there will be no additional charges. On 9/30 I arrived to, again, have a receptionist ask for my insurance and I reminded them again that it is not covered by insurance and that I was asked to come back and there would be no charges. After the second visit the ** asked me to come back yet again as the spots were just not going away as fast as he would like them to. On 10/31 I returned and the receptionist asked for my insurance and I again reminded her of the follow-up / no charge visit. She then told me she just wanted to have it for future reference. About 2 weeks later I got a bill from the Schweiger where they submitted my last two visits (2 X150.00) to my insurance company. I called billing and they called me back about a week later and told me that the **. told him that the chemicals were free but not the **. visits. I was never told any of this! It is a shame as I did like the ** and the staff, but I feel like I was swindled, and I still have some spots that he hit that are not gone. I paid my portion of the remaining balance, but I am very disappointed that this office is not transparent with its clients.

      Customer Answer

      Date: 01/27/2025

      Better Business Bureau:

      At this time, I have not been contacted by Schweiger Dermatology Group, LLC regarding complaint ID ********.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:10/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ******** ******* and I writing a formal complaint as well as a dispute of my claims as it relates to services received at Schweiger Dermatology on 7/20/24 (claim was received on 7/22/24). Claim #************* with ******. Schweiger Dermatology charged $650 for the services, of which I owe $416.47 of said claims. The appointment lasted 10 minutes at most (the claim states I received a 45 minute appointment). During the appointment, no invasive measures or biopsies were required so there should be no charge for a skin surgery.I request that you launch a formal investigation into the claim received by Schweiger Dermatology for services in which (1) the office visit should be 10 minutes, not 45 minutes and (2) the skin surgery should be removed from the bill. I already submitted this to Anthem and they told me they cant help because the dermatologist verified the claim is correct. I want the dermatologist to provide evidence of how long I was at this appointment because it was not more than 10 minutes. I have been trying to receive an answer from the dermatologist offices management since 8/21/24 and have just continued to be told it is being reviewed and they apologize. I will never return to this dermatologist because I think if I had come to them with an actual issue that required a biopsy or invasive measure they would bankrupt me. Doctors offices like this disincentivize United States citizens (even those that purchase health insurance) to go to annual check *** to screen for cancer/other health issues because of the cost associated with it (being charged $65/minute of a PAs time). I never want to get another health screen again (even when there are no findings of cancer or health issues) given the outrageous cost associated with an appointment of this type.

      Business Response

      Date: 10/25/2024

      Dear *** ********************* you for taking the time to reach out and share your feedback. After looking back at our records, it shows that your provider billed appropriately for your visit. As a courtesy, he even waived a portion of your bill. Routine preventative screenings are essential to maintaining good health, as they allow for early detection and management of potential health concerns. We hope you continue regular health screenings.

      Please feel free to reach out directly to our billing manager Kare if there are any other aspects of your experience that we can address.

      ***** ********
      Schweiger Dermatology Group
      W: **************
      ******************************************************************

      Sincerely,

      Schweiger Dermatology Group 

    • Initial Complaint

      Date:09/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint Against Schweiger Dermatology for Fraudulent Billing Practices Dear Better Business Bureau,I am writing to report fraudulent billing practices by Schweiger Dermatology, which I believe violate New York State regulations and consumer protection laws.Provider: Schweiger Dermatology Date of Incident: February 2, 2022 Disputed Amount: $73.93 (originally billed $250.00)Insurance Provider: Fidelis Commercial On February 2, 2022, I arrived for a scheduled appointment, but their system failed to register my visit, leaving me without a doctor for over an hour. I was ultimately seen by an individual who did not address my concerns and appeared to lack proper credentials. I received no consultation or treatment.Afterward, I complained to the front desk, and staff acknowledged their error and offered to reschedule. I declined, having wasted my day. Despite receiving no legitimate care, I was billed $250.00. After disputing this charge, the bill was adjusted to $73.93, with a $31.69 courtesy adjustmentan acknowledgment of their wrongdoing. Nonetheless, they continue to pursue this payment and submitted fraudulent claims to my insurance for non-existent services.I have reached out multiple times to resolve this, but Schweiger Dermatology has been unresponsive and escalated the bill to ********************** without addressing my concerns.Moreover, a quick ****** search reveals numerous Yelp reviews from other patients reporting similar issues, indicating a troubling pattern of misconduct.Request for Action: I urge the Better Business Bureau to investigate Schweiger Dermatology for these fraudulent practices and the systemic nature of their billing issues. Their actions clearly violate patient rights.Thank you for your attention to this serious matter.Sincerely,******** ******* Phone: *************** Email: *******************

      Business Response

      Date: 11/25/2024

      Hi - We have looked into this matter and are happy to discuss your concerns with you. 

      Please contact our billing ****** ***** at **************.

      Thank you,

      Schweiger Dermatology Group

    • Initial Complaint

      Date:09/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I visited Schweiger Dermatology Group in one of their offices in *******, ** on March 11, 2024. I was attended to and used my employee health insurance in the office. I was asked to make a $40 copay which I did on that date. I subsequently received an invoice for $137.17 to cover the cost of services. The invoice stated I paid $10 copay on the date of service.I paid $107.17 and advised Schweiger that a mistake had been made on the copay amount. For the past 6 months I have been explaining to them their error on the copay amount and they repeatedly send me the same invoice for $30. I have sent them copies of my bank statement showing the $40 copay was taken from my account, I have spoken to a representative in the phone explaining everything again and written a letter explaining everything. I still get the same invoice sent to *****'s only $30 but Schweiger have been so unhelpful, unprofessional and annoying I don't want to give in to them and just double pay the $30.

      Business Response

      Date: 09/25/2024

      Hi *** *******.

      Thank you for sharing this information with us. We apologize for any inconvenience. We left you a voice mail yesterday so we can further explain your balance over the phone.  We do see there was a patient statement sent to you in August explaining your billing fees. Please call our billing manager ***** at your earliest convenience. Her contact info is as follows:

      ***** ********
      ********* *********** *****
      ** **************
      ******************************************************************

      Regards,
      Schweiger Dermatology Group

    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited a Schweiger dermatologist office on November 7, 2023 and received a bill for this service in April, 2024. Since May, I've been calling the Schweiger billing department every month to correct my bill. They send the same incorrect bill every month, except for one month when I went online to access it and it was two times the (incorrect) amount they previously billed me for. For background, I was insured by ********** Blue Shield at the time of service (November 7, 2023) but in error gave my *************** information ( I was insured by ********** Blue Shield through the end of 2023, I switched to Aetna January 1, 2024). The bill I received from Schweiger for my November 7, 2023 visit was $225. I called the Schweiger billing department because the bill was higher than expected and they said I was not insured (***** denied my claim because they did not yet cover me). I gave Schweiger billing my information for ********** Blue Shield, my insurance provider for the year of 2023. Since May, I have been playing phone ping pong between Schweiger billing and ********** Blue Shield. I firmly believe the Schweiger billing department is coding the bill incorrectly. Eight days ago, on August 16, I received a notice from Schweiger billing stating that ********** denied my claim because I was not an active ********** member at the time of service. That is incorrect and I'm not sure how/why Schweiger billing cannot send an accurate bill. I called **********, Schweiger billing, and the Schweiger billing supervisor on August 21. I was told that ********** requested my medical records and sent an explanation of benefits to Schweiger stating I should not be receiving a bill for the service on November 7, 2023 until the bill is corrected. I received another bill for $225 yesterday. Again, this total is not accurate -- I'm being billed as if I was uninsured but I was a ********** Blue Shield member. This months long back and forth is ridiculous.

      Business Response

      Date: 09/09/2024

      Hi **************,


      We have looked into your complaint and our billing manager has contacted you to discuss. We understand that the situation is now resolved and we apologize for any inconvenience. If you have any further questions please reach out to her directly:

      ************************;**************; **************************************

      Thank you,

      Schweiger Dermatology Group

       

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