Complaints

This profile includes complaints for Schweiger Dermatology Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Schweiger Dermatology Group, LLC has 43 locations, listed below.

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• 

  Schweiger Dermatology Group, LLC

  110 E 55th St Fl 11 New York, NY 10022-4551

• 

  Schweiger Dermatology Group, LLC

  260 E Main St Ste 208 Smithtown, NY 11787-2925

• 

  Schweiger Dermatology Group, LLC

  2701 Queens Plz N Fl 10 Long Island City, NY 11101-4022

• 

  Schweiger Dermatology Group, LLC

  3003 New Hyde Park Rd Ste 204 New Hyde Park, NY 11042-1214

• 

  Schweiger Dermatology Group, LLC

  604 E Park Ave Long Beach, NY 11561-2505

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAD A LESION REMOVED ON JULY 13, 2022. I HAVE A DUAL ****************** PLAN WITH EMBLEM AND SHOULD HAVE NO BILL OUTSTANDING. SCHWEIGER KEEPS BILLING ME FOR ******. I HAVE CALLED THEIR OFFICE TWICE AND TOLD THEM I AM FULLY COVERED AND THEY KEEP TELLING ME I WILL GET A CALL AFTER THEIR REVIEW OF THE MATTER AND NO ONE CALLS ME BUT I KEEP RECEIVING THE SAME BILL. I NOTICED THAT THERE IS NO ONE TO WRITE TO ON THIS ISSUE AND SO I AM FILING THIS COMPLAINT OUT OF A SENSE OF COMPLETE FRUSTRATION. PLEASE HELP ME GET RID OF THIS BILL. IF YOU NEED ANY INFORMATION LIKE MY EMBLEM ACCOUNT NUMBER PLEASE LET ME KNOW

  Business Response

  Date: 12/22/2022

  Hi *****, We are very sorry to hear you have been experiencing difficulty contacting our team. We understand your frustrations. We have corrected the issue and you now have a zero balance. Our billing department will be reaching out to you as well to confirm. Please email our billing manager directly with any further questions: **************************************

  We apologize for any inconvenience. 

  Best regards and happy holidays. 

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter went to Schweiger dermatology for a wart on her finger. She was seen for 2 minutes, and we were told to buy compound w bandaids and apply them for a week or two, then to come back.After doing so, the PA put liquid nitrogen on it, and that was the extent of everything done. 10 minutes in total across two visits. Imagine my surprise when I received a $750 bill for a 44 minute appointment and surgery. I've spent the past 6 months calling their billing department and leaving voicemails because no one ever answers. Yet I keep receiving bills in the mail, threatening to send them to collections.I have no problem paying for services rendered to me, but this bill is insane. And the fact that it is impossible to reach anyone is worse.

  Business Response

  Date: 12/12/2022

  Hello - we apologize that you are experiencing difficulty reaching someone to discuss your billing issue. We have passed your message along to our billing manager and she will be reaching out to you via phone to correct the error on your bill. Feel free to follow up with her directly:

  ***************************
  Billing  Manager
  Schweiger Dermatology Group
  ** **************
  **************************************
  

   

  Thank you. 

  Customer Answer

  Date: 12/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have not been contacted, and I called the number provided, and left a message, and have received no communication.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 12/27/2022

  Better Business Bureau:
  
  The business reached out to me in reference to complaint ID ********, and we were able to resolve the matter.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sent a $250 bill for a 5 minute consultation visit billed ***** min visit where I was prescribed a "$10 prescription" that cost $75 per month and was never called back after leaving 3 messages for assistance. The prescription was abandoned due to lack of support.When my claim was disputed for the bill that was not covered by insurance despite their office claims it would be, I was told they "looked at their records and this cost is valid" even though I was told AGAIN that someone would contact me in the next few days I was just rebilled.I want to either have the charges drop for no services rendered or at least just pay the copay I was promised by the front desk / office.

  Business Response

  Date: 12/19/2022

  Hi *******,

  We are sorry to hear you were not satisfied with your visit. The General Manager at this office has been trying to call you to discuss your office visit. She has left you several messages. Please contact her:

  *********************************** * ******* *******
  ********* *********** ***** ********
  
  ** ************ * ****** ****************************************************************

  Customer Answer

  Date: 01/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I was actually only left one message not several. I called back the next day. My bill was "only able to be lowered to $150 despite no outcome to the services rendered. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Business Response

  Date: 02/08/2023

  Hi ************************,
  
  We understand you have spoken to ****, the ** at our **************** As was discussed and agreed upon during your call, as a professional courtesy, your provider has agreed to lower your visit fee to a low-level self-pay follow up of $150. You are more than welcome to reach out to **** any time by calling the office at ************** and asking for ****.

   

  Regards,

  Schweiger Dermatology Group

• Initial Complaint

  Date:11/30/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saw an in-network provider under my insurance (BCBS of MA) - *************************************** at ******** *** location. Received prior confirmation from the business as in-network. Schweiger then billed two different visits as out of network and when I reached out to billing **** multiple times over the past month to fix this they keep claiming they are working on this and never have fixed this. In order to get paid all past and future claims need to be re-processed as in network.

  Business Response

  Date: 12/15/2022

  Hi ****** -we thank you for bringing this to our attention. We have taken actions to correct your billing and our billing manager has been in touch with you. If you have any further questions, please reach out to her again at: 
  ***************************
  Billing  Manager
  Schweiger Dermatology Group
  W: **************
  **************************************

   

  We hope to see you in our office again!

  
  

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/3/22, I came in for an annual skin screening covered by my insurance at the Broadway location to see *************************, PAC. At the beginning of the appointment, I asked the ** to also look at a ********* on my nose. She confirmed it was just a blemish based on a visual review and asked if I wanted her to pop it. I said yes and she never once mentioned an associated charge. Then after popping the pimple, she said she was too busy to do the skin check and I should come back another time. It was not even a 15 minute appointment yet she did not have time to do the skin check I came in for. Then I was billed $300 for "acne surgery" and $150 for the doctor visit which should have been a covered routine skin check. I tried calling the billing company several times to explain the situation and ask for an adjustment, but no adjustment was made. It has been impossible to get the business office on the phone. I would like someone to contact me and tell me how they can charge $300 to pop 1 pimple, a procedure I could do in 30 seconds in my own bathroom. Such an incredibly unpleasant experience that I hope they rectify.

  Business Response

  Date: 11/04/2022

  Hi *******,

  We appreciate your feedback and apologize on the confusion associated with your bill. We have spoken to the General Manager at this office location and we are waiving the $300 acne surgery charge. Please reach out to her with any further questions - ***********************, Regional Manager; *****************************************

  Thank you,

  Schweiger Dermatology Group 

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at schweiger dermatology in ******* on 09/21/2022 or at least that was the first bill I received for what I had ALREADY paid in person day of. That bill # is **********.The doctor was ok but everything else is almost criminally negligent. I tried for 4 MONTHS to get to speak to the doctor that had treated me about a MEDICAL question. It is IMPOSSIBLE to call the doctors office directly, imagine that !!!!! It always goes to a central number where nobody has a clue and they make vague promises that someone will call back. After attempting this 5 times and getting one nurse calling me once in the middle of a class I was instructing I never heard from them EVER again!! On top of all this they keep sending me bills claiming I either owe them $300 or $50 depending on the day/person on the phone I spoke to. I asked them (also 5 times) to explain to. me a) if it was $50 or $300 and b) WHY I even owed them money since I paid $250 at the office day of. NO ANSWER EVER, JUST MORE INEXPLICABLE BILLS. Sometimes saying I owe $50 sometimes $300. Just now checked and on their official billing page it says I owe then $300 again!! They cannot even make up their mind. I also have texts saying I owe them $50 fir the same procedure ( was only there once)On the billing page (included below) when you press ******************* happens.

  Business Response

  Date: 10/24/2022

  Hi ******-

  We are sorry to hear there is some confusion around your bill. The provider explained during your appointment the amount you would be charged and the procedures being performed, in addition you signed an Informed Consent form, however we are happy to write off your balance this time as a courtesy. 

  Regards,

  Schweiger Dermatology Group

  Customer Answer

  Date: 10/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************

  Thank you!!!

  
   Just to be clear  They are dropping any claim against me. I would however hope that they do not simply walk away from this, and that you will make them accountable for the fact that they literally wrote me two different emails with the exact same procedure number. Once for $50 and then another email with the exact same procedure number and suddenly the charge was $550!! This is straight up criminal behavior and they should pay!

  Thank you!
  
  
   
  

  
  

• Initial Complaint

  Date:09/23/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter was seen at schweiger dermatology on 6/22/2022. She has a ROUTINE biopsy done. Schweiger's office billed it as non routine. I have asked them 7 times to have it re-billed as routine. They always agree to have it re-billed, but never actually do it. We are now receiving collection notices for $84.68 from Labcorp.

  Business Response

  Date: 10/07/2022

  We are sorry to hear about your experience. Our General Manager at this location is actively trying to reach you to remedy the situation. Pls contact her at *********************
  General Manager, Schweiger Dermatology Group Amityville/********** / ***********************************

  Customer Answer

  Date: 10/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am easily reachable at ************ or email if you prefer: ***********************.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********************
  
  
  
  
   
  

  Business Response

  Date: 10/31/2022

  We paid your outstanding balance for LabCorp on October 24th. We left you a voicemail to alert you of this. Please contact *********************, GM at this location, at ************ if you have any further questions. Thank you. 

  Customer Answer

  Date: 11/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a cosmetic procedure performed by ****************************** through Schweiger Dermatology Group for $300 out of pocket.She tried to increase the **** to $400. When I said I wouldn't pay beyond what I was quoted, reception conferred with her and agreed on the $300. Unbeknownst to me until I received a **** for a copay, they billed my insurance company for not 1 but 2 separate visits on the same day. They then billed me for 2 copays totaling $80. When I called about that, they quickly deleted the copay charge. However, my insurance paid them $272 for my visit. *********** is claiming she also performed a medical procedure which she did not. She fraudulently billed my insurance for services never performed. I have called more than 10 times starting with the office manager ******* at the ****************** Then ***** in local billing. Then to the 888 # (I have dates and times and calls may be recorded). I have asked of the head of billing to call me (which may be ***** in the local office), and they refuse to call and continue to say the issue has been reviewed that there was a medical procedure performed which is a lie. I owe them $50 copay for a visit on 12/12/21 which I don't want to pay until they resolve this issue.

  Business Response

  Date: 07/31/2022

  Thank you for sharing your feedback. We apologize that you did not receive the high standard of care we always aim to deliver. Our Regional Manager has been trying to reach you to discuss this matter and has left you several messages. Please contact her at your earliest convenience so we can get this resolved. Please call *********************** at **************.