Business Profile

Dermatologist

Schweiger Dermatology Group, LLC

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Complaints

This profile includes complaints for Schweiger Dermatology Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

73 total complaints in the last 3 years.
21 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Schweiger Dermatology has repeatedly failed to properly bill ******************* of March 31, 2022 and May 4, 2022 pertaining to pathology and surgery even though I have ******** and supplemental BC/BS Excellus coverage. I have phoned their billing department to sort out the matter FIVE TIMES! July 20 I spoke with ******* because I was surprised to see a bill for $1878.98 that didnt reflect any insurance. I waited for my ******** statement to arrive reflecting these services, but nothing. I spoke with Schweiger November 8. They said that insurance had denied the pathology claim due to a problem with coordination of benefits. But ******** never sent a notice of denial (?!). I discovered that the July bill showed theyd incorrectly applied credit card payments I had used to pay for minor cosmetic treatments on July 19 and Aug 30 to outstanding medical services (all but $8.98 which oddly vanished). On November 14 I discussed this confusion with ******* who said to wait for a response, and if no response came that I should call again and request an escalated response. Decembers statement from Schweiger was the same as before. Finally a ******** statement dated December 15 reflected that the March 31 charges had been approved-but oddly, the amount of the charges didnt match up exactly with the Schweiger statement. December 30 I spoke with ******* who told me she submitted my account for an escalated response. Januarys bill from Schweiger arrived-absolutely nothing had changed! Not even reflecting what the ******** statement covered! And now the account is sent to collections!! I spoke with ****** (sp) February 2 who said I would get an email explanation in **** days. I checked my inbox religiously but didnt see any email response from Schweiger. Nothing came! I got a voice message from ****** February 27 to call and discuss my account. I called back Wednesday March 1 and spoke with *****. BACK TO SQUARE ONE and waiting to hear yet another response.
Business Response
Date: 03/16/2023
Hi ******,
We are very sorry to hear about the trouble you have been experiencing, it is certainly not what we aim for with our patient experience. We have passed along your information to ***** in our billing team who has reached out to you and left a voicemail. We have gone ahead and cleared this up and your bill now reflects a zero balance.

Again, we apologize for any inconvenience.

Schweiger Dermatology Group
Initial Complaint
Date:02/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Schweiger Dermatology Group recently took over the ** Dermatology Group. I have been paying every single month on a bill that 1) keeps coming under the wrong last name as my married name has been updated several times in their system and 2) keeps coming using the account number and letterhead of the old company. Every time I try to pay this bill, I run into difficulties with them either not being able to locate my account, or telling me I have a 0 balance. I received a monthly statement in the amount of $249.12 with a statement date of 1/19/2023. For the past month, I have been calling, emailing and speaking to managers regarding this issue.1) I was told that my balance as of 1/3/2023 is $0 2) They cashed a check in the amount of $40 on 1/17/2023 3) They sent me a statement on 1/19/2023 without the $40 dollars they applied and with a total of $249.12 If my balance is 0 as of 1/3/2023, why am I still getting monthly statements with a balance (under an account number that cannot be located) and why was my $40 dollar check cashed. Where did that money go?It seems no matter how many times this company is contacted, they continue to "research" the issue but with absolutely no resolution.
Business Response
Date: 03/08/2023
Hi ******,
We understand your frustrations and are sorry for the inconvenience -- our billing manager spoke to you last week and explained the situation that occurred with your bill when our practice took over CT Dermatology. We hope you are now able to pay the bill and had your questions answered.
Regards,
Schweiger Dermatology Group
Initial Complaint
Date:02/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Double charged for an office visit on August 8, 2022. Spoke to billing office 0n 9 occasions between October 10, 2022 and February 1, 2023 to resolve. Each time i was told the case had been referred to the escalation unit two days prior to each call. No other i information was available. Requests for call backs from the unit manager were not honored.Documentation of the duplicate payments was provided to the billing office based on their request.
Business Response
Date: 02/15/2023
Hi **************,
We apologize for the inconvenience and have gone ahead and issued a refund to your account. Please do not hesitate to reach out with any further questions to our billing team -- ***********************************
Regards,
Schweiger Dermatology Group
Initial Complaint
Date:01/25/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were referred to Schweiger Dermatology in ***** ** for a consultation regarding what our pediatrician thought may have been Molluscum our daughter had little, barely noticeable, bumps on her knee. After performing her exam, the Nurse Practitioner did not explain her assessment to us, she did not provide us with treatment options, nor did she explain the course and duration of treatment she chose cryotherapy, which we eventually found out is not only painful but also very expensive. Shortly after the first visit I received a bill showing they charged us $500 of which Insurance paid $369.99 leaving $130.01 as my responsibility. I was astounded by the charge but assumed due to the inordinate cost that it must be a treatment plan and paid the bill. We proceeded to have 3 more visits, ~***** minutes each, where my daughter was subjected to the painful process of cryotherapy. Only once in that timeframe was I notified, via their messaging system and not the mail, of an outstanding balance for the same amount I had already paid to which I responded Ive already paid this. After a period of several weeks, I received a bill showing that they charged our insurance $2,000 for four ~15-minute visits. At this point, between the insurance and myself, not only had Schweiger Dermatology received over $1,600 but I now owed $390.63!!! In addition, we were scheduled for a 5th appointment with no end in sight. It was at that point I canceled her next appointment and began what to date has been the long, arduous and fruitless effort to get someone at this office to address what I hope is a correctable anomaly or explain how it is acceptable to treat clients like this.I've gone through great lengths resolve this but it's near impossible to speak to someone in the office and when you get someone, of which I was successful twice, they don't call you back. My full accounting and complaint won't fit so I uploaded it as an attachment.
Business Response
Date: 01/27/2023
Hi **************,
We are sorry to hear you experienced difficulty in reaching someone in our office. We understand how frustrating that can be and we truly apologize. We have sent your message along to our billing department and understand you have spoken to them to better understand the billing portion of your complaint. Our Regional Manager is also trying to reach you to extend her apologies as well. She has left you a voicemail. Feel free to reach her at
***************************
Regional Manager
Schweiger Dermatology Group
********************************************************

We sincerely hope to see you in our office again soon.

Customer Answer
Date: 01/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I spoke with two women last week - ***** and *******. They've been great. ******* is still looking into the issue and said she'd be in touch this week. Since my only two options were Accept or Reject and there's only 6 days to respond I had to pick reject for now.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business Response
Date: 02/08/2023
Hi **************,
We apologize for any inconvenience you have experienced. We have adjusted your balance accordingly.
Regards,
Schweiger Dermatology Group.
Customer Answer
Date: 03/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************
Initial Complaint
Date:01/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been to the Schweiger Dermatology office numerous times over the past year. I have paid my co-pay every visit. Most of my appointments are 5 minutes long including speaking to the nurse and maybe 2 minutes with the provider, not including my skin check which was maybe 10 minutes at most. I received a text explaining I was to pay a bill. Naturally, I called asking why I have a bill for one visit and not a bill from my previous visits. As you can see on my attachment this bill is from a visit in November 2022, which was my last visit in 2022. I never received a bill from my 3 prior visits in 2022. I called asking why I was billed for 30+ minutes of provider time when at most my appointment was 10 minutes. I asked why I have yet to receive a bill from my prior visits, and I asked why ********** of ******* ** was billed, when I do have a ********** product but its a commercial plan through my employer. I have never had ********** of ******* **. I have provided my insurance card at almost every appointment. I was told that I need to submit my insurance information so they have the correct information. I explained that I have submitted my insurance information to the office repeatedly and that my insurance has not changed at any point during any of my appointments. I was told that all of my concerns would be submitted to the research department, and that I would be emailed an adjusted bill shortly. I have yet to receive an email. To add, I always receive an explanation of benefits from my insurance company any time I get lab work, imaging, and for regular appointments. I have not received anything from my insurance company regarding any of my visits from this office. I am not opposed to paying a bill, but only if its for the services I actually received.
Business Response
Date: 01/19/2023
Hi ****,
We thank you for choosing Schweiger Dermatology Group for your dermatology care. We are sorry to hear you are having an issue with your insurance and billing and understand how frustrating this can be. Upon reviewing your account, we discovered an error due to a glitch at the insurance companys adjudication of the claim, which has been verified and your account has been adjusted accordingly. Our billing manager has left you a voice mail to explain. We are happy to address any other questions or concerns you may have. Please do not hesitate to reach out to her at:
***************************
Billing Manager
W: **************
**************************************
Initial Complaint
Date:01/09/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/12/2022 We recd a letter from a collection agency stating that we owed Schweiger Dermatology $56.40 from 2/4/21 for my husband. On 9/22/2022 my husband went to Schweiger Dermatology for an office visit. They made him make a payment of $124.73. Ive been trying since then to get a breakdown of where that money was applied. I call the # on the bill & was on hold for over 40 minutes & disconnected without ever speaking with a person. Today I was on hold for over 30 minutes & disconnected while they tried to transfer me to someone. When I asked who? & what #? I was told they couldnt provide that. After numerous calls someone called me today but could not provide me with a breakdown & would not provide a name or number of someone who could help me. I dont mind paying what I owe but until they can provide a correct accounting, I will not pay.
Business Response
Date: 01/12/2023
Hi *****************,
We apologize for the inconvenience you have experienced. We sent your message along to our billing manager and understand you have now spoken to her and your issue has been resolved. Please do not hesitate to contact her again if you have any further questions: ***************************, **************************************

We sincerely hope to see you in our offices again.

Customer Answer
Date: 01/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
Date:01/05/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had a mole removed from my back 10/3/2022 that was supposed to be paid under the ****************** Health Registry. Schweiger is charging me a co-pay which I am not responsible for. Spoke with Schweiger on many occasions and even had a representative from the *** at Rutgers call them to confirm. Schweiger has been harassing me regarding this co-pay which was $20 but now they are asking for $40. No one at Schweiger knows who spoke to the representative from Rutgers *** Health Registry offices. A representative from Schweiger's billing department (***** ************) informed me he would handle this. I gave him the representative and contact number from the *** at Rutgers 4 times. I left voicemail messages that were never returned and did finally speak with him on November 14th 2022 and the latest on 12/23/2022. I gave Schweiger my *** information but they are insisting on billing my personal medical insurance. I have attached a bill from December 1, 2022 and a recent email from January 3, 2023. Thanks
Business Response
Date: 01/09/2023
Hi *** *******,
We are sorry to hear about your experience and have passed along this information to our billing team. We understand you have now spoken to our billing manager. We did not have your current insurance information, but it is now updated and we resubmitted your claims to the correct insurance carrier. We apologize for any inconvenience. Thank you for being a patient of SDG.

Regards,
Schweiger Dermatology Group
Customer Answer
Date: 02/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I am rejecting because they are still sending me billing statements. The latest was this morning February 3rd 2023. I forwarded that email I received this morning

[Your Answer Here]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 02/15/2023
We appreciate your patience and apologize for the inconvenience. Your bill was sent out in error, we have spoken to our billing service to ensure this statement is no longer generated.
Customer Answer
Date: 02/16/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
Date:12/22/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
INVOLVES ********* My name is ***********************, I GOT A LETTER FROM SCHWEIGER DERMATOLOGY STATING I AM OWE THEM $225 SINCE OCTOBER OF 2021, FIRSTLY I AM CLINICIAN WITH LICENSE NUMBER OF ******. I HAD BEEN WITH . THE SCHWEIGER DERMATOLOGY FOR OVER FOUR YEARS NOW WITH MY INSURANCE CARD INFORMATION ON THE FILE MY INSURANCE NAME IS **** SEIU BENEFIT AND PENSION FUND. MEMBER ID NUMBER OF **********. THE CLAIMED SERVICE CHARGE WAS NOT GIVEN TO ME, WITH REASONS FIRSTLY, YOU CANNOT GIVE SOME EXORBITANT AND INVASIVE TREATMENT WITHOUT THE PERSON'S CONSENT. SECONDLY, HOW CAN YOU GIVE SOMEONE SERVICE TREATMENT NOT WITHIN HIS INSURANCE COVERAGE? THIRDLY I HAD NO KNOWLEDGE OR INVOLVEMENT SO EVER ABOUT THE SERVICE RENDERED TO ME. ALSO, I ALWAYS CAME TO THE OFFICE WITH THE SAME INSURANCE ON THE FILE, ALL THE PROVIDERS DO THE SAME THING TO ME, THEY SEE ME AND SEND PRESCRIPTIONS TO MY PHARMACY. I VISITED THE OFFICE ON 12/20/22 AND NO ONE TALKED ABOUT ANY PAYMENT OWED. I VISIT THE OFFICE EVERY MONTH FOR FOLLOW-UP APPOINTMENTS. IF THIS IS NOT RESOLVED IMMEDIATELY, I AM TAKING SCHWEIGER DERMATOLOGIST TO COURT FOR PROVIDING TREATMENT WITHOUT MY CONSENT AND BOGUS CLAIMS FOR SERVICE TREATMENT /CHARGE THAT NEVER HAPPEN. IF NOT RESOLVED TO MY SATISFACTION, I AM TAKING MY BUSINESS TO SOMEWHERE ELSE. THANKS
Business Response
Date: 01/05/2023
Hi ****************,
We understand you were able to speak to our billing manager and that your bill has been corrected. We apologize for any inconvenience and appreciate your patience. Please feel free to contact ***** if you have any further questions at **************************************.

Thank you,
Schweiger Dermatology Group
Initial Complaint
Date:12/20/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Payment in full was made at the time of office visit (documentation attached). Confirmation of zero balance requested. Schweiger has not responded to email communication.
Customer Answer
Date: 01/14/2023
Better Business Bureau:

At this time, I have not been contacted by Schweiger Dermatology Group, LLC regarding complaint ID ********.

Sincerely,

*****************************
Business Response
Date: 02/02/2023
Hi ****************,
As a courtesy to make up for any confusion regarding your bill, we have gone ahead and waived your balance. You now have a zero balance.
Regards,
Schweiger Dermatology Group
Initial Complaint
Date:12/12/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a complaint about tattoo removal. I 1st went with this group in ********** **. The original dr told me it would be $350 and take about 3-4 sessions. On the 3rd session with them they wasted my tiime and scheduled an appt knowing the dr had moved on to *****. So i showed up to that appt and found a hostile environment where i felt threatened and very uncomfortable with the new people they introduced me too. They then reffered me to this Schweiger group. This dr worked on me for another 4 sessions. The tattoo has not been removed. It has turned from army green to brown. The dr's ****** me and i believe they took advantage of me becuase i am bi-polar and mentally hanicapped. Not to mention i have neurological problems due to complications from Long Covid. The dr knew this as he saw my medications and i complained of skin problems from LC.I would like to avoid small claims court and have a representive of yours deal with this group and dr's to get a fair outcome for me. Be it free work to have it removed as promised or to get a refund in full for the shoddy work and not telling the truth as advertised by the original group in **********, **********..Thank-you for your time and i appreciate any help you can provide. ***************************** ************
Business Response
Date: 01/04/2023
Hi ******************,
We are sorry to hear you were displeased with your experience. The doctor is happy to extend additional treatments to you at no charge. Please contact our Regional Manager **************************; - ******************************************* to schedule your appointment.

Thank you,
Schweiger Dermatology Group
Customer Answer
Date: 01/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Hello *********. This in reply to reference ID # ********

The business has resolved the issue. We have been in the process of re-scheduling an appointment right now. Thank you for your assisstance. I really appreciate it.

Sincerely,
******* *******

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Schweiger Dermatology Group, LLC is NOT a BBB Accredited Business.