Business Profile

Designer Apparel

Hermès

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hermès's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

80 total complaints in the last 3 years.
25 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a loyal customer of ********************** around the world for Many years, I love the quality of your brand and service.I was in a business trip in Milan where I have bought many items for gifts as I always do.I bought a belt and when I arrived to the hotel the belt was a little big so I came back to the store to do another hole or change it.There was a Lady at the front door with a very bad attitude and it was very rude and told me with a bad attitude I cannot do anything and its your fault so that it Thanks God the ****************** who was the sales associate was there and he FIX the issue with a good attitude and response.I have never file a complaint before but this ladys attitude was amazingly bad for such of high quality venue.
Business Response
Date: 02/13/2023
********** contacted the client on February 10th,2023 to speak with the client about their experience overseas and apologize for any inconveniences caused. We were unable to leave a voicemail. We have not heard back from the client and will reach back out again right away. If there is any issue with making contact, we invite the client to reach our team at ************** so we may assist with a resolution right away.
Initial Complaint
Date:12/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased a Hermes Merveilles Bleue parfume about 6 months ago. After a short period of time , the pump assembly within the glass bottle became detached and made the parfume unusable. It is almost full as I did not used it offten. I have contacted Hermes via email a number of time, first They told me they only send replacement or refund in case of manufacturing deffect. Than I sent pictures of the internal parts being broken and separated and no physical damage present on the bottle or on the outside part of the pump , so it can not be anything else but manufacturing defect.Hermes simply replied , there is absolutely nothing they can do about it.
Business Response
Date: 01/05/2023
Hermes.com has further reviewed the clients request and will be assisting the client with a replacement. A member of our team will reach out right away to assist with next steps. We thank you for your patience and understanding.
Customer Answer
Date: 01/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Nobody from hermes contacted me in anyway. No email no phone call , nothing.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Customer Answer
Date: 01/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Hermes demanded to return the parfum with the faulty spray pump which in it self a joke in my opinion . Parfum was returned to Hermes.
it is a shame for an otherwise reputable company to make me jump trough hoops to get a simple issue resolved.I still did not receive a replacement nor did I got a phone call from Hermes .
Im just going to wait for Hermes forensic department to approve the replacement, if its ever going to happen.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Business Response
Date: 02/03/2023
We appreciate the clients understanding and have processed an exchange for the client on January 27th on Order #********** after receiving the original fragrance back to our distribution center. The client has received the tracking for the new order directly and can follow the delivery on *********. If there are any questions or concerns, our Client Relations team is delighted to assist at ************** or by email at *************************************.
Initial Complaint
Date:10/26/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #********** did not receive item, please refund.
Business Response
Date: 10/31/2022
Hermes.com client purchased the Tie 7 H Brides de **** tie, SKU: H339328T 02 on Order #**********. The order delivered to the client on August 25, 2022 and ***** received signature at the time of delivery. The client contacted our team 6 days after delivery on August 31st to notify us of non-receipt, despite signed proof of delivery. Almost two months later, the client reached out advising that the item was located but received damaged. Our team has requested images of the damage to look into a possible repair for the client since the item shipped brand-new and two months have passed since the delivery date.
Customer Answer
Date: 11/03/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Just send me a pre-paid label and I will send the item back instead. Whatever I have I will send back instead of me going back and forth with you.
I will buy a tie at the store instead, just much easier.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 11/30/2022
The client from Order # ********** has been provided a return shipping label for the tie to be inspected at our distribution center.We will be in touch with the client directly through our Client Relations team should we have any follow up questions regarding the item.
Customer Answer
Date: 02/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Returned the item, please advise. Thanks.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************
Initial Complaint
Date:10/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/2/2022, I placed an order of a tea cup set from Hermes. However when I received the package, the tea cup was already damaged. The cause of this damage was because the product was not appropriately packed as it supposed to be before shipping. The box of the tea cup was designed to place all 3 items (lid, saucer, tea cup) separately, but when I received the product, the lid was packaged inside the tea cup. For these fragile items, there's no doubt it would be damaged during the shipping.I contacted Hermes customer service email on 9/30 trying to solve this issue, however, after I sent my receipt and images of the damaged product, there has been no update from Hermes anymore in the past month, and I followed up with them via email, there's no response any more.
Business Response
Date: 10/31/2022
********** client purchased the porcelain tea cup with lid and saucer on Order #**********. The order delivered to the client on September 8th with proper foam insert packaging so the items do not move or shift in transit.The client did not notify us until September 30th of any damage to the item, after the porcelain piece was in the clients possession for 3 weeks.We are unable to proceed with a claim for a delivery issue after the item was in the clients possession for this amount of time. All reports of a damaged item from transport must be reported upon receipt. We apologize for any inconvenience the client has experienced and our Client Relations team remains available should the client have any follow up questions.
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a Hermes Hat as a gift $560.00 for my birthday 5/6/2022 . It was shipped to me directly from Hermes. I have been contacting them since the day I received it ..Finally submitted an email ( See response attached).)The hat came with a stain on it. I never wore it. Still have the tags. I contacted Hermes several times.. I emailed the pictures and all the information they requested. They emailed me back that they couldn't locate the order info.I called them again and again. No satisfaction.! I just called them and on the phone for an hour. Located , but told me it was too late and over the time limit since bought to do anything about. I would have told the person who sent it to me, but she is extremely ill and I didn't want to upset her. I can not believe a Company like this has such poor customer relations and service. All I want is a replacement, I have all the original packing and tags. Please help me.
Business Response
Date: 10/04/2022
********** Order #********** for the ***** H Primavera cap was placed on May 4, 2022. Four months from the date of placing the order, the gift recipient contacted our team requesting an exchange. Our team provided the client with our return policy, which states that items may be returned within 30-days of receipt in original condition and packaging. The client did not contact our team when the item delivered in May to share any concerns about the quality of the item and we have only been notified about this four months after the order was placed. Due to the clients dissatisfaction, the clients local boutique has assisted with an exceptional exchange for a new item.
Initial Complaint
Date:09/28/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 15th I placed an order (I have purchased several items from both Hermes boutiques and online and never had a problem previously) for a polo shirt. The order# is **********. To be absolutely specific - the order was for a Double Jeu technical polo - the color is (orange) Feu / Navy in size XL. The polo is $410, with $26.65 tax the total was $436.65. IMMEDIATELY charged to my charge card. The whole transaction was unfortunate and the worst customer experience that I have ever had. The interaction that I had on the telephone with Hermes customer service was callous and for the most part inept. To this day - I STILL HAVE NOT RECEIVED WHAT I ORDERED AND PAID FOR.A week later on September 22, I received a package from Hermes. When I opened the package, it was not the polo that I ordered but a woman's bangle bracelet. I immediately called Hermes **************** about the mistake. From day one, the onus was placed on me for everything. I had to prove the wrong item was sent. I had to send pictures of the bangle. I had to follow up no less than 5 times on the telephone with wait times between 20 to 45 minutes each time. The calls that I made between Thursday September 22 and Monday September 26 were a further experience in frustration. Every C.S. Rep that I spoke to promised me that they would "take ownership" of the problem and would call me back regarding their response from the ** warehouse. I did finally get a rep who contacted me back on Tuesday Sept. 27 for resolution. They sent me a return shipping label to send the bracelet back. They COULD NOT LOCATE the polo however. The rep stated that they would have a boutique contact me about one that would still be in stock. I still have heard nothing back from any Hermes store and my charge card had not been credited back the $436 - almost 2 weeks later and I STILL DO NOT HAVE THE ***** No only do I want the polo, but for maintaining a longtime customer satisfaction - a credit applied
Business Response
Date: 09/29/2022
********** client placed an order (#**********) for the Double Jeu technical polo, SKU: H800271E 02XL on September 15, 2022. As confirmed by the client, the item received did not match the item ordered and a bracelet incorrectly delivered. ********** sincerely apologizes for the inconvenience the client has experienced and hope to correct this as soon as possible.
Our team followed proper procedure to request images of the item received so we may investigate what shipped out in order to correct the discrepancy. After receiving the clients images, we soon after confirmed the mix-up and provided the client with a return shipping label. It is our standard ********** practice to receive back the incorrect item first so that our team may either ship out the correct item or process a refund if there is an inventory discrepancy on the item ordered. We are currently waiting for the item to deliver back to ********** so we can assist with a resolution of a refund or reshipment as soon as possible.
We thank the client for their patience and understanding and look forward to turning this situation around promptly!
Customer Answer
Date: 09/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I understand that your business has to follow your policies and procedures, however this issue has not been resolved to my satisfaction. Being a high end luxury retailer-Hermes is held to a higher level of standard of clientele service than most average retailers. I acknowledge that in today's consumer market, you need to receive your merchandise back before you can process a return because there are unscrupulous consumers who would take advantage of a lenient return policy. ********* I appreciate the "apology" for your mistake, no matter how callous, robotic and ********* it may sound to a customer. However, try to empathize with your customers like myself who trust Hermes to offer that unparalleled level of customer service that your completion does. The plain fact is that I paid on the spot online for a specific Hermes item that was not even close to what was sent, a piece of jewelry instead of an article of clothing. I waited a week to receive it - with any other high end retailer-the *** is 2 day express delivery. This would have cut down on my wait time. This polo is for an upcoming cruise to go with the rest of my Hermes wardrobe. Now, because of an inept mistake - on Hermes part - the onus has appeared to be on me for everything. ********* I understand your polices & procedures, but 2 weeks + and I still do not have my polo that I ordered because: #1. Hermes shipping ***** made a mistake sending out the wrong item, #2. Hermes sent out the last XL feu/navy polo that I had reserved to someone else or lost it in the warehouse - no-one can tell me exactly, #3. I have less than 2 weeks before my cruise and I was promised by two customer service reps that they would make this right by having one of the south ******* boutiques contact me about the polo as they evidently are the only 2 stores to have it in stock - yet I haven't heard anything from the the boutiques nor the customer service reps. ********* now-when I try to find the feu/navy polo in XL - the Hermes website only give me the ****************** boutique as the only store in the entire country that has it. So which is it? South ******* or *********? I just want the erroneous charge credited off my charge card and to purchase what I originally order 2+ weeks ago by having whatever Hermes boutique contact me that has it in stock!

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 10/24/2022
********** sincerely apologizes for the challenges the client has faced with this incorrectly shipped order and the delay in assisting with a new purchase for the correct item. Our team has received back the incorrect item and a full refund has processed successfully. We no longer have the specific item available which is why a refund rather than a reshipment was completed. A dedicated member of our team will be working closely to connect the client to a local boutique to complete an in-store purchase. We sincerely thank the client for their understanding.
Customer Answer
Date: 11/03/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Although it has been "resolved," I am extremely disappointed in Hermes.

I understand that mistakes happen, however - this has given me pause in dealing with Hermes as a customer.
There are too many other French & Italian fashion houses that would go above and beyond to compensate for this unfortunate experience.
Quel dommage.

Sincerely,

*************************
Initial Complaint
Date:08/23/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on August 21 2022 online for a ******* 16 for ******* CAD tax included and I got a email for tracking number and the delivery date. I placed a second order today with a different color. Please note that this is the third Hermes order in my entire life.I understand that for security or whatever reason my second order this morning was cancelled. But the order from August 21 is **** as return and refunded as well. can you please clarify under what law or regulations that gives Hermes the right to return the order on my behalf? It is under my impression that the law does not permit any party to act on a third partys interest without their proper consent. As per the contract outline by **********, it never outlined that ********** has the right to return my order on my behalf. I also never give permission for ********** to act on my behalf. You might argue that this is just a way to log in the system as cancellation. But return obviously does not mean the same to me as cancellation nor as per the dictionary. I also want to quote the following from the Consumer Protection Act:Ambiguities to benefit consumer 11 Any ambiguity that allows for more than one reasonable interpretation of a consumer agreement provided by the supplier to the consumer or of any information that must be disclosed under this Act shall be interpreted to the benefit of the consumer. ****, c. 30, Sched. A, s. 11I also want to bring to your attention that the tracking number is already available to me as of yesterday with a delivery date. As per Consumer Protection Act. It is consider as misrepresentation when A representation that the goods or services or any part of them are av ailable or can be delivered or performed when the person making the representation knows or ought to know they are not available or cannot be delivered or performed. . Please clarify if this is how Hermes operating their business and treat their customer.
Initial Complaint
Date:08/08/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of wedges from the new ******, ** store. Got home, changed my mind on them and wanted to exchange it for the other pair that I had tried on. When I went back to the store the item had sold out so they said they would call when it came back in stock and I had to take a store credit for my return only to be used at the store of original purchase. That seemed fine to me so I left and figured this would be a few weeks before I could get my item. I was hoping to where it in the summer months. Well we are now here months later and the item hasn't come back. I have to constantly call in and stop in to check on it. They acknowledge thatHermes is having inventory problems overall because of supply chain so in light of that, instead of holding a customer's credit hostage when you know of your issues, just give me a refund so I can go use my money elsewhere. This store and the brand is notorious for only catering to high spenders and discriminating against customers who don't fit their appearance profile. You can see it if you look up the reviews on ****** for this store that there were very nefarious sales practices going on the first day of store opening and beyond. You cannot buy a bag here, you can't even buy shoes here. They will have items and purposely not sell it to you, blows my mind. I don't want to spend my money here anymore it's gotten so insulting and inferiorating. Refund my credit to original form of payment, Hermes isn't fit to sell to me.
Business Response
Date: 08/10/2022
We are sorry to hear that the client is disappointed with our policy and apologize for any inconvenience this may have caused. We invite the client to contact the store manager, where the item was purchased,for any additional questions or concerns.
Customer Answer
Date: 08/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
I came in and spoke to the manager of the ****** store. He was incredibly gracious and helpful, living up to the Hermes luxury status. This is a newer store there was just some confusion around returns but I truly appreciated all their efforts in making the situation right VERY promptly. You can rest assured that you will have a pleasurable shopping experience here with this manager in place. It's an absolutely beautiful store so I definitely recommend giving them a try, my last visit was an actual delight. So happy this is a local option as the closest other ones are 3+ hours away.

Sincerely,

***************
Initial Complaint
Date:07/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 1st, I purchased a Mini ******* bag in Gold Color with Gold Hardware in amount of $2093.50 with Tax from the ********** website. The item I received was in a Gold Color with Silver Hardware. So I choose to file a return for the item and return it within its original package. Then I received a full amount refund on July 19th.After 2 days later July 20th, I received an PayPal invoice that are requesting $2093.50 from **********; says they have incorrectly refunded the money to me under their invoice.Hence. I reached out their customer service to ask what the issue was, they got back to me on a call in this number: *****************. on July 21th 4:40 PM. We discuss the issue with one of their employee, they said that they sent out the correct item to me, but did not received back what it was sent out. They accusing me switched out the bag. I told them repeatedly the bag is exactly what I had received in first hand. I even took a picture of it. They dont believe it and still requested the full amount of money back, and ship back the item what they received to me. I refuse to do so. They hung up on me with extremely rude attitude.Later on that day, I try to log on my Hermes account on the website to purchase a perfume. But I can no longer access to the payment page anymore. I looked up online. It was because my account is in their system blacklist.I was shocked. I had been Hermess loyalty customer for years. I have never experienced any situation like this. I am so disappointed by their customer service and how they treated their customers like garbage. Just FYI, This was the second time Hermes had sent out the incorrect item to me. I didnt expect this time would be so terrible. I really like Hermes product, but their customer service just breaks my heart every time.
Business Response
Date: 08/09/2022
********** apologizes for any inconvenience the client has experienced with placing an order on our website. The client has been refunded in full for the items returned to ********** and our client relations team remains available to assist the client with any questions or concerns they might have. If the client is not able to place an order online, we invite them to visit one of our stores for an in-person shopping experience.
Initial Complaint
Date:07/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So on June 30th I ordered a Hermes Oran sandals for $706 with order number #********** and after some few minutes I called their customer service line to cancel my order and they said I cannot cancel the order since its already processing, so the customer service agent said she can put a return to sender on it so that the item will be returned back to the warehouse , to which I agreed. So I called them the day after just to make sure if the return to sender was submitted and they confirmed it was. I called Hermes again on 07/05/2022 to ask if the shipment has been returned to the warehouse only for them to tell me the shipment has been delivered and signed for. So I told them I have been home all day because I work from and there was no knock on my door or a package left at my door step and I havent signed for any package so what exactly do they mean by its been delivered when I know there was a return to sender on it and I didnt sign for any package. So the customer service agent said hes filing a trace with ***** and I should give them 24hours and he would call me back. On 07/06/2022 I didnt hear from them so I called them back and they are telling me its unresolved and I have to file a dispute with my credit card company. I think I was treated unfairly because the delivery never got to me and I didnt sign for any package so I need them to refund me my $706 for the sandals that was never delivered to me.
Business Response
Date: 07/12/2022
Hermes.com client purchased Order #********** on June 30, 2022. The client called in while the order was processing, and per our Terms & Conditions,once an order is placed the client may not make any changes to or cancel the order. When the order shipped out to the clients verified billing address, we did offer to accommodate a return to sender with our delivery partner, however adjustments to shipping once an order is in transit cannot be guaranteed and this order delivered before ***** could accommodate a return. All orders require signature upon delivery and ***** has provided our team with signed proof of delivery at the specified address for this order. Hermes.com policy confirms that once a package has been delivered and signed for, the order becomes property of the recipient. At this time, the client has opened a chargeback dispute with their bank which is the proper process when claiming to have not received a signed package. Our team remains available to answer any additional questions or concerns.
Customer Answer
Date: 07/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
My initial call to cancel was done a few hours after the order was placed so the item had not been shipped when a return to sender was placed on the item. A second call was made the following day to Hermes client service and Hermes client service confirmed that indeed the return to sender has been issued and that a refund will be processed. If Hermes is claiming that package was delivered and signed, then I would like Hermes to provide me a copy of the signature page showing receipt of item. The item was never delivered to my address because a return to sender was issued on the product.
A day after disputing the charge with my bank, I called Hermes client services, and they advised me to call consumer protection and offered to give me a customer appreciation gift, which I rejected that offer. From the get go, I had no intention of keeping this product so I just cant understand why Hermes insist I have the product when they cant provide copy of the signature for verification (and thats because only Hermes and ***** came into contact with the product). So I request a full refund of my money, so the issue can be resolved quickly without any further delays since I never came into contact with the product.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Customer Answer
Date: 07/25/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am requesting Hermes to provide me with all proof and documentation that they have provided to credit card company. I have not waive any right to the credit card company so they should be able to provide me with the all proof. The fact remains that no product was delivered and nobody signed any document. Any document that claims otherwise must be a forged document and therefore request a refund. A delivery I didnt receive is deemed unsuccessful and Hermes needs to act accordingly and give me my money back.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business Response
Date: 08/08/2022
The client has filed a dispute with the bank regarding his purchase where all documentation and information regarding the order was provided. The bank is processing the clients claim and once the dispute has closed, Hermes.com will be able to look into this case further if the client is still dissatisfied. At this time, the clients credit card company is reviewing the case and will come to a resolution.

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