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Business Profile

Designer Apparel

Hermès

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Designer Apparel.

Complaints

This profile includes complaints for Hermès's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hermès has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Hermès

      55 E 59th St Frnt 3 New York, NY 10022-1197

    • Hermès

      1988 Northern Boulevard Manhasset, NY 11030

    • Hermes Of Paris

      125 Grant Ave San Francisco, CA 94108

    • Hermès

      691 Madison Avenue New York, NY 10021

    Customer Complaints Summary

    • 80 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of Hermes sandals which were received on 6/14/2022. Unfortunately, I needed half a size smaller. I notified Hermes of a return within 15 minutes of the receipt and shoes were returned same day. Hermes acknowledged receipt of the return on 6/17/2022. To date, I have not received a refund. My calls to the company resulted in infinite holding times and emails to customer service went answered. Pertinent to note, I ordered more shoes from their site and everything went seamless. Not sure what the problem is now but the customer service is definitely not at par with the Hermes standard. I also filed a dispute with my credit card company.

      Business Response

      Date: 06/29/2022

      ********** clients return was received successfully on June 16, 2022. The terms and conditions on our website confirm that all returns undergo an inspection process within 10 business days of receipt to our distribution center, which for this case is July 1, 2022. The clients return has passed our return inspection process and she will receive a refund confirmation prior to the 10 business day window.
      The client had emailed our team on June 25th and received a response on June 28th confirming the above information, as well. We are happy to assist further if the client has any additional questions.

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