We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Digital Marketing

Perksy, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Complaints

Customer Complaints Summary

  • 66 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been taking surveys through Perksy for several years. I had been able to cash out my points for gift cards without issue. However, for quite some time now, I have not been able to redeem points for gift cards. I submitted a help ticket that has gone unanswered for a whole month. I would like to redeem the points that I rightfully earned doing surveys. The surveys still come through the platform somewhat regularly so I know it hasn't been fully abandoned. I have enough points for a $50 gift card.

    Customer Answer

    Date: 06/23/2025

    Better Business Bureau:

    At this time, I have not been contacted by Perksy, Inc. regarding complaint ID ********.

    Sincerely,

    *************

  • Initial Complaint

    Date:04/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Opinion site that you earn points for giving feedback on certain brands or marketing strategies for points. Once you have enough points you can receive gift cards. All gift cards are never available and no response from customers support

    Customer Answer

    Date: 05/13/2025

    Better Business Bureau:

    At this time, I have not been contacted by Perksy, Inc. regarding complaint ID ********.

    Sincerely,

    *** *****

  • Initial Complaint

    Date:04/03/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used Perksy for years. I went to redeem my points for a gift card and it would not let me. I have had this issue for the past year, same message every time. I would like to get my points redeemed since I answered the surveys for them.

    Customer Answer

    Date: 05/02/2025

    Better Business Bureau:

    At this time, I have not been contacted by Perksy, Inc. regarding complaint ID ********.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The survey app perksy refuses to pay out what they owe. I have been answering their surveys for them for years now for no payment, but for points that are supposed to be redeemable for rewards. They owe me around $80 in rewards acquired over many years. They havent responded to my help requests. Other people have reported similar things online.

    Customer Answer

    Date: 01/20/2025

    Better Business Bureau:

    At this time, I have not been contacted by Perksy, Inc. regarding complaint ID ********.

    Sincerely,

    *** ******

  • Initial Complaint

    Date:11/25/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company continues to send out surveys but doesnt pay for the time spent doing it. An error keeps coming up. No one answers the support messages.

    Customer Answer

    Date: 12/20/2024

    Better Business Bureau:

    At this time, I have not been contacted by Perksy, Inc. regarding complaint ID ********.

    Sincerely,

    **** ********

  • Initial Complaint

    Date:10/24/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** continues to send out surveys and allows users to complete surveys but does not pay users for their time.

    Customer Answer

    Date: 11/18/2024

    Better Business Bureau:

    At this time, I have not been contacted by Perksy, Inc. regarding complaint ID ********.

    Sincerely,

    ********* ******

  • Initial Complaint

    Date:09/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have completed surveys (stacks) for Perksy for years including some within the past year however, like many other people here, I am not able to exchange my earned points for gift card, monetary rewards. My partner and I combined have balances of ~$100 that we devoted time and energy to and we demand some compensation for the time we put in. I have reached out to Perksy multiple times with no response. Given what others have said, the fact that my partner and I have received surveys after they are no longer allowing redemptions is deplorable and is not acceptable under any circumstances. I hope with all these complaints the BBB can help get help for all the people here.

  • Initial Complaint

    Date:07/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** is built on the format that if users who sign up for their app and have an account and complete surveys (called "stacks") and get a certain level of points for completing these surveys, they can use them for gift cards. i had this issue a year or so ago -- i was doing these "stacks" and got enough points for a gift card. it took more than 8 months for them to get back to me to process a gift card. once again i am having the same issue. messages to their support team email address, the help section on their app -- NO ONE RESPONDS. i have been on numerous web site forums where others have had the same issue. i have tried various vendors on their site to redeem with no luck. they continue to send out updates to complete "stacks" and do not bother to let users redeem points. they need to start answering people's messages and more importantly: let them redeem these points for cards. i would like the BBB to step in here please.

    Customer Answer

    Date: 07/27/2024

    Better Business Bureau:

    At this time, I have not been contacted by Perksy, Inc. regarding complaint ID ********.

    I have reached out countless times (see attachments) via email to support and no response. also messaged them in the app for Perksy and now their messages do not load. 

    to also note, for years the 2200 level of points has gotten one a $50 gift card. now somehow they changed it to $20 (not sure if that image uploaded) so obviously someone is still working there. I do not understand how they can cheat people of time and effort. this is a violation of their terms and conditions for the app. I have tried to cash in my points numerous times and nothing. I hope the BBB can help with this!


    Sincerely,

    *****************************


  • Initial Complaint

    Date:05/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been doing surveys for this company for years. They owe me 35$ in a gift card. Their application doesnt allow you to cash out any longer. I would like to be paid for the large amount of surveys it took.

  • Initial Complaint

    Date:04/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have done multiple surveys for this app in exchange for money meaning gift cards like Amazon etc. ****** points equals $100. I have tried for the past six months to redeem my points. Ive tried to contact customer service about this issue and nobody replies. I have tried to contact the founder of the app and she has not replied.

Perksy, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.