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Business Profile

Digital Marketing

Perksy, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Complaints

Customer Complaints Summary

  • 66 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been taking surveys with Perksy for years and building up a cache of points to later be redeemed for a gift card but now am unable to use those points and no one is messaging me back from support after more than two weeks. Still getting survey requests though. Seems others have had the same issue.

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been doing surveys since 9:2018 for the Perksy app. I have been able to redeem points previously for gift cards, however now i am getting errors when i try to redeem. This app has been deleted from the App Store on the iPhone, so i cant message them that way. I sent a message through the app to their support with screen shots and have heard nothing. I have enough points to redeem a $25.00 gift card but it will not allow me to do so.

  • Initial Complaint

    Date:12/12/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been doing surveys on the pesky app for over three years. I thought the app was great. I redeemed to cash gift cards, so had no problems for a while now Im trying to redeem $50 in the app is not doing anything not answering me back its funny though they keep sending surveys. I am getting a notice on my Phone saying theyre having problems with their website and they will be at back up in a while. Please apologize but when I come up they come up and asked me to do a survey I do but every time I ask to redeem in cash out I am not getting my money. This has been for about six months. I am requesting my $50.

  • Initial Complaint

    Date:11/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using the Perksy app for almost 2 years now and have accumulated enough points to redeem for a gift card through their store. I have enough for almost a $100 gift card. Every time however I go to request to be cashed out I get an error message, "Hmm, try again. Something went wrong!"I have messaged them through their app support for a month now and no response. This is extremely annoying and frustrating!

    Customer Answer

    Date: 12/04/2023

    Better Business Bureau:

    At this time, I have not been contacted by Perksy, Inc. regarding complaint ID ********. Their app still continues ask me to review products but I can still not redeem my $100 of gift cards.

    Sincerely,

    *********************

  • Initial Complaint

    Date:10/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Does not allow you to cash out points for the gift cards I have earned answering there questions. No one responds to you messages . Should get a $25 gift card.

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business asks to take surveys for points that can be redeemed for gift cards. I currently ***** points which = $35 in gift cards. I've tried in-app messaging and emails directly to the company to redeem my points which I'm owed for services rendered and they have not responded. When trying to "cash out" the app simply says "something went wrong". I'd like to cash out my points for my services.

    Customer Answer

    Date: 10/05/2023

    Better Business Bureau:

    At this time, I have not been contacted by Perksy, Inc. regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used the Perksy app for several years. Within the last six months, I have filled out surveys and earned points as usual. When I attempt to cash in those points for the gift cards that they offer, there is an error message. I have reached out at least three times within the last two months, and *** received no reply. When I attempt to go to the Perksy website, it no longer exists. I can no longer contact them through the Apple App Store either, because the app no longer exists ************ scams people.

    Customer Answer

    Date: 09/23/2023

    Better Business Bureau:

    At this time, I have not been contacted by Perksy, Inc. regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/29/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been completing surveys on the Perksy app for some time. I have enough points to redeem $120 in gift cards but the app won't allow me to redeem them. The app keeps saying there was a problem when I try to redeem. They are still sending surveys out to complete but I haven't been compensated for all the ones I have already completed. I feel like this app was a scam.

  • Initial Complaint

    Date:08/21/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Perksy has failed to pay many people but me specifically. ***** kept placating me saying she will send fund directly but then goes silent.

    Customer Answer

    Date: 09/14/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Perksy, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    * ******

  • Initial Complaint

    Date:08/17/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have taken surveys and earned points with ****** Survey. I am unable to cash out and redeem for gift cards. Constant error message and I have messaged support with no response.

    Customer Answer

    Date: 09/11/2023

    Better Business Bureau:

    At this time, I have not been contacted by Perksy, Inc. regarding complaint ID ********.

    ****************************************************

Perksy, Inc. is NOT a BBB Accredited Business.

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