Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received my product I ordered on December 7th 2022. I placed plan order for Raycon earbuds for $70.87. The Everyday earbuds Electric Blue. Order # ******* December 7th 2022.They sent an email saying they were delivered on December 12th. The product was never delivered to my mailbox though the tracking says delivered at ****** ********. I do not live in ********. The old tracking number they used was an old dated tracking number that was never updated and it never went to my official address that I used to place this order. I live in ******** not ********. The **** they used was not in my state that I live in. I assure you I never received the item. I sent several emails by contacting them and letting them know my situation and I have never heard back from them. I have my receipt and my order form from the item I ordered and never received. I asked for a refund if they will not please send me my order. I still have not heard from anyone on this matter.

  Customer Answer

  Date: 12/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,

  
  
  ***********************
  
  
  
   
  

  
  

• Initial Complaint

  Date:12/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Raycon and a few days later received the tracking number. According to the tracking number my order was delivered on September 24. I placed the order on December 2! Also, the delivery address was in ******** live in *************. There is no phone number to contact the company and contact is by email only. I have emailed them several times and then after 2-3 days they respond telling me that the *** tracking numbers are recycled and will update in 48 hours. Well, it has been 6 days and no new updates. When I email them again they say it may take a little longer with no new information. It has now been 8 days, much longer than the 24 hours, and still nothing. I emailed them again and they now tell me they are looking into the matter. I have a feeling I will not be getting the item I ordered and I would like a refund immediately of $72.25 so that I may purchase the item elsewhere before Christmas as this is a gift. The order number is *******

  Business Response

  Date: 01/26/2023

  Dear *** *******,
  Thank you for reaching out to us on the behalf of ****** ****. In late November and early December we experienced an issue in which we were assigned recycled **** tracking numbers for a number of shipments that we sent via *** Mail Innovations. We were able to find an alternate way to track the shipments and did send *** **** a link to a Mail Innovations-specific tracker (see correspondence attached). *** ****'s order was marked successfully delivered on December 14, 2022 (see joint ***/**** tracking attached).
  
  
  We hope after review that you close this case in our favor.
  
  
  Thank you,
  Raycon, Inc.
  
  

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase 11/28/22 for two pairs of earbuds and have not received my order. Not only that but they sent me first a tracking code that said I had made my purchase months earlier and my stuff was delivered to some place in *********. Then they sent me a new code and there has been no movement for weeks.. what is going on, have I been scammed? They arent communicating with me and they are supposed to be gifts for Christmas so I need to be refunded if the shipment was lost..

  Customer Answer

  Date: 12/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****  
  

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of fitness buds on 11/29/2022 directly from Raycon. I received shipment notification and tracking number from *** but using **** innovations delivery. The tracking was incorrect; it **** mail innovations) indicated the package was delivered 9/2022, two months before I ordered and to an address in Indiana. I dont live in *******. The *** site tracking indicates the package is stuck in **********, ***** and has been since the 12/3/2022. I notified Raycon immediately that tracking number we was wrong. Their response was that *** issued duplicate tracking numbers. That a new number would be issued, that I misunderstood and there is some confusion. I have sent them no fewer that five emails stating the problem and have requested a refund no fewer that 3 times. They continually defer my request and ignore my request for a refund. The *** website updates to indicate that the package will be delivered the current date. I suspect it updates automatically because a delivery has not been triggered. Im amazed a company with the advertising base it implements on ******* is willing to jeopardize their footprint with highly suspect business practices. I simply want a refund because Raycon has demonstrated they are not trustworthy. There are other wireless buds out there!!

  Customer Answer

  Date: 12/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a pair of earbuds as a birthday gift in August 2022. The items were defective and stopped working in September 2022 after proper but sporadic use. I contacted Raycon in September 2022 for assistance. After being informed that they were under warranty and that I would have to send them back to get a replacement, I did so in November 2022. Instead of receiving a replacement item, I was emailed a gift card. The amount of the gift card does not cover the cost of a replacement pair, and is in breech of the limited warranty replacement contract/information that was provided with the original gift. Multiple attempts have been made to get the replacements I am owed, per their own warranty policy, and Raycon continues to state that they can only offer a gift certificate.

• Initial Complaint

  Date:12/08/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of fitness ear buds from this company and they sent me a package tracking link and it says that my order was delivered to ********. I live in ********. When I emailed them they told me to wait 48 hours and then it would be fixed. After ************************************************************************************************************************************************************* a refund. All I want is for them to take accountability for their actions and make this right. I want my order or my money back.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two pairs of everyday ear buds on 11/22/22 from Raycon Global because one of the biggest sellers were they guaranteed never to fall out as I am disabled and have to rely on assisted devices to get around. I looked over all the reviews and the majority a big majority were extremely positive. So when they finally arrived on Tuesday 11/29/22 I along with my husband were elated to try them and omg the sound quality is amazing the style everything was great that's u til my husband took me out for a run and by the time we got home we noticed one of the ear buds were gone. We went back and retraced our movement and no earbud and of course because I am disabled it made me think it was my fault and I started crying because I am on a fixed income and this was a spurge from me and my husband to each other. I have spent an email to ************************ and have not heard anything. Not sure what's more upsetting the fact it did fall out or that no one wants to answer you. All I want is another pair because to me they are amazing except the falling out ****.

  Business Response

  Date: 01/27/2023

  To whom it may concern,
  Thank you for reaching out to us on the behalf of ***********************************. Unfortunately, loss is not covered under the terms of our one-year warranty. We have the terms of our one year limited warranty are posted on our website (*************************************************). ************************ was offered, and accepted, a 30% discount which she did use to purchase a new pair (see correspondence and order record for new purchase).
  
  
  We hope after review that you close this case in our favor.
  
  
  Thank you,
  Raycon, Inc.
  
  

• Initial Complaint

  Date:09/16/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I received defective earbuds from Raycon and they simply won't send me a return shipping label in order to get a refund. I'm a disabled man with no surviving loved ones and I don't own a printer. Getting to a place that I'd ultimately have to pay for to get is printed is very difficult. They're unresponsive to my pleas for them to just mail me a label and now just ignore me evidently feeling completely justified in keeping my money.

  Customer Answer

  Date: 10/11/2022

  Better Business Bureau:
  
  I've capitulated to Raycon's wishes and spent my time, money, and energy to obtain a return mailing label, sent it, and got my refund. I still feel they're scum for how they treat disabled people.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Earbuds from Raycon Global through Amazon once in February and the return pair came in March. The reason that I sent the earbuds back in the first place was because the right side earbud broke within a month of mild use. And when I received the second pair the same exact thing happened, just so happened right as the return window closed on ******** website. I have written them an email with no return. They originally did respond and said that they would have an amazon agent reach out to me but it's been weeks and no contact at all. I also have left a bad review on their amazon site, but nothing. I am upset because I also have apple headphones that are 3 years old that work perfectly and these broke twice within a month, it's ridiculous. I am hoping to get my money back for these since they are broken again. Thank you.

• Initial Complaint

  Date:08/10/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 pairs of blue tooth earbuds. Package information said shipped but tracking stopped and no notifications and no package or product after waiting 3 weeks. I have reached out to the company by email because no phone number is available. I have received no response from the company despite multiple attempts to communicate. Concerned that this company is a scam.

  Business Response

  Date: 08/10/2022

  To whom it may concern,

  
  Thank you for reaching out to us on the behalf of *****************************. We sent a reply to ************************** original email on August 8, 2022, letting her know that we would b considering her shipment lost and also offering to either refund her order or send a new shipment (see Correspondence 1). We have been able to get in touch with ********************** and we have refunded her order per her response (see Correspondence 2 & Order Record).

  
  We hope after review that you close this case in our favor.

  
  Thank you,
  Raycon, Inc.
  

  
  

  Customer Answer

  Date: 08/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Within 36 hours of making my complaint with the BBB, I received a response and a subsequent refund for the lost package with my earbuds. I was also given an option to have a new package sent, but opted for the refund. Thank you for resolving the issue. 
  
  Sincerely,
  
  *****************************