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Business Profile

Email Service Providers

Sailthru

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Email Service Providers.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I get dozens of emails from ************************** daily. They fill my email box. I dont want to reply to them as I feel like they are some kind of spam and replying could be dangerous. Can you help please?

    Business Response

    Date: 01/02/2025

    Hello, 

    The email address you have provided has been opted out of future messages. You can reach out to ******************************** if you have any additional concerns. 

    Sailthru Abuse

  • Initial Complaint

    Date:01/02/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving spam from ***************************** Attempts to get my personal information by having me click.

    Business Response

    Date: 01/02/2025

    Hi *****, 

    Upon review of the information provided, we can confirm that this email did not originate from Sailthru's servers. This sender has faked Sailthru's header information in order to make it appear as if it originated from Sailthru. Since we have not sent this, we are not able to stop sending these messages. If you haven't already, please mark the email as spam and do not click any of the links.

    Sailthru Abuse

    Customer Answer

    Date: 01/03/2025

    Better Business Bureau:

    so, who is doing this to me?? What the **** am I to do???


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ******



     


  • Initial Complaint

    Date:12/20/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm getting literally hundreds of spam emails a week from them all saying I'm owed money I need to claim or that I won't something. I block the emails but still get them constantly ever signs l single day

    Business Response

    Date: 12/20/2024

    We have contacted our customer that is sending you these opt-in messages and you will be removed from future sends. 

    ******** *****

    Customer Answer

    Date: 12/25/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     They are still spamming my email at ********************* several times a day 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******* *****




     

    Business Response

    Date: 12/27/2024

    Hello, 

    The email provided in your initial complaint was ************************* which had been opted out. This new request for 
    ****************************** has been opted out now as well. 

    ******** *****

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************ issues phishing email scam involving my information with details about my address, retirement, emergency and insurance scams

    Business Response

    Date: 10/30/2024

    This email address ***************** has been removed from future communications for this customer. It is an opt-in send that was received, however, we have contacted customer to have this opted out for all future sends. 

    ******** *****

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CONSTANT DECEPTIVE emails stating ive won, or about o win amounts of money, cars, etc when isay constant i mean like...every 3-5 minutes. These emails hae made it imposible to recieve correspondence that is detrimental to my job applications, health insurance information, government correspondences, etc.

    Business Response

    Date: 07/03/2024

    Your email address has been opted out from future messages from this customer. 

    ******************** *****

    Customer Answer

    Date: 07/09/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    These emails have persisted for MONTHS. This company removing me from their email lists is just a piece of the problem and solution. the frequency at which they come in to my email inbox has crippled my ability to get a job. I have missed important emails from mine and my children's  healthcare providers, I have missed job offers and Interview requests for positions i have applied for, I have had to delete important pictures and documents from my ****** account so that i do not lose my documentation of just how much of a problem this has become for me. ive only included recent screenshots, but i have many many more, and can ask for the data archive from ****** so you can see in better detail...there are HUNDREDS of emails from this company in my inbox every day, more than one or two an hour. I can literally go back for months and show you the tens of thousands of DECEPTIVE and MISLEADING emails this company has sent me. Quite a few of them indicated that I had won some sort of prize, but these emails were all to lead me on so they could recieve profits from my data, and my clicks and views. all while stringing me along that i am the winner of some grand prize, or may be, or am a finalists, or they have been trying to reach me. I suppose there is a possibility ifmy family wasnt severely impoverished with 2 children and 2 disabled family members that i care for, it wouldnt have such an effect on me. but this is my reality, and i cant even tell you in the beginnging how great it felt to think i was getting this sum of money that could help us so much by paying for medicine, clothes for my kids, maybe a car, etc. After a month or so, when i realized it was all a sham, it completley broke me for awhile. it has destroyed my positive outlook, it has been an intense emotional hurdle to get over and i dont know if i ever will. it has changed the way i see the world for the worse. what this company is doing is wrong, its unethical. this company is taking advantage of people.Sincerely,


    ***********************




     

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sailthru.com has been loading my email box with spam on a daily basis. I have, on multiple occasions, unsubscribed from the email. Unsubscribe Here **************. Location below is exclusively for written correspondence.************************************************************ Please, Unsubscribe Here to stop receiving these emails

    Business Response

    Date: 05/17/2024

    Your email address has been removed from this customer's email list. Please reach out directly should you have any additional concerns ********************************.

    Sailthru Abuse

    Customer Answer

    Date: 05/21/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    The BBB was able to resolve the issue I had been unsuccessfully trying to close for over two months.  


    Sincerely,

    ***************************



     


  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Overloading my inbox with emails even when I unsubscribed from the mailing list also sending non stop text msgs.

    Business Response

    Date: 04/29/2024

    Your email address has been removed from future sends. 

    ******** *****

  • Initial Complaint

    Date:04/15/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a job interview on LinkedIn and from there these 29 messages and 3 registered spam phone calls came up within 30 minutes.E-mails were all recorded within two screenshots attached that included common phishing techniques, impersonating hiring managers from Amazon, and one of which claiming to be the government wellness program food stamps. All emails had *************** and ***************** attached to each message along with account.talent.com used for "job applications".Phone numbers include **************, ********************************* One of which, asked for my college education and major impersonating a recruiter.I will take this to the *** and start a lawsuit if not taken off ALL calling and email lists.

    Business Response

    Date: 04/15/2024

    This email address has been opted out from this customer's future mailing. 

    ******************** Abuse

    Customer Answer

    Date: 05/02/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

     I only saw the email address opted out, but I still receive spam calls on my cellphone asking about my personal life. Take the phone number associated with my email off all your lists. 

    Sincerely,

    *************************




     

    Business Response

    Date: 05/02/2024

    Hi, 

    We only provide email services and do not make calls. 

    Sailthru Abuse Team

     

    Customer Answer

    Date: 05/02/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:04/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Receiving MANY text calls and emails for this company

    Business Response

    Date: 04/03/2024

    Your email address has been removed from our clients email lists.  If you continue to receive email please contact us directly at ********************************.  Thank you

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    UNSOLICITED EMAILS REQUESTING MONEY FROM SEVERAL DIFFERENT ACDOUNTS FILLING UP MY EMAIL IN ONE DAY

    Business Response

    Date: 03/27/2024

    Your email address has been opted out of future messages. 

    Marigold Engage by Sailthru Compliance

Sailthru is NOT a BBB Accredited Business.

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