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Business Profile

Email Service Providers

Sailthru

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Email Service Providers.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This piece of **** company is texting me everyday multiple times a day. THIS NEEDS TO STOP or I will be filing suit against this company for harassment. I have tried to block, it comes from a different number every day. I DO NOT consent to this.

    Business Response

    Date: 04/12/2023

    Hi, 

     

    We have been able to look up your phone number as it was opted in to a customer for email to be sent to it. Your phone number has been opted out of future messages and you will no longer receive messages from this customer. If you have any additional questions feel free to reach out to us directly at ******************************** .

     

    ******** ***** 

  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sailthru, has been sending me texts, ***** a day. I have emailed, blocked and they send it another way. I want my number removed from their list. I did not sign up for these texts.

    Business Response

    Date: 12/20/2022

    Hi. We have looked into the phone number provided in this complaint and opted out of all future emails. If you receive any additional messages, these may be spoofed. Please forward email headers and message to ******************************** and we can review and take action upon if able. 

     

    Sailthru Compliance

  • Initial Complaint

    Date:11/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm getting dozens and dozens of spam text messages to my cell phone number daily. At all hours of the day and night. While I'm driving it is a safety concern. I've emailed the Sailthru and asked them to stop and got a reply saying I'd hear from somebody right away and of course I never did. I did not sign up for these texts and it needs to stop immediately!

    Business Response

    Date: 11/23/2022

    Hi,

    We have updated our system to block all message to your telephone number. Should you receive any more ease reach out to ********************************.

     

    Sailthru Compliance

  • Initial Complaint

    Date:10/26/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stop emailing me with lies trying to scam me. They won't stop

    Business Response

    Date: 10/26/2022

    We have reviewed your complaint and have opted you out of all future messages. Our team responds to ******************************** if you have any additional concerns please reach out directly for us to address. 

     

    Sailthru Compliance

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received phishing emails telling me I have won a Cash App Raffle and I know it is bogus the email that this phishing /spam / trash email has come from is OMG SweepsMaps *************************** via ***************** I see lots of complaints on ****** and also see that others have waged a BBB compaint, so I figured I would continue the joy!

    Business Response

    Date: 08/02/2022

    The email provided was opted in to receive mail from this sender, and it is now opted-out. Please reach out to ******************************** should you have any other concerns. 

     

    Sailthru Compliance

Sailthru is NOT a BBB Accredited Business.

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