Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Email Service Providers

Sailthru

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Email Service Providers.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spam/scam and phishing emails sent 100 in an hour; and all "unsubscribe links" from the numerous companies sign *** show mx.sailthru.com return address

    Business Response

    Date: 03/22/2024

    Hello, 

    The email address ******************* that is included in this complaint has not been set to from Sailthru. We can assist if you further are able send a full header or message to ******************************** so we can research it to see if this is a message Sailthru is sending to a different address of yours or it is a Spoof. The email address referenced in the complaint is not being sent to through our system. 

    Sailthru Abuse

    Customer Answer

    Date: 03/22/2024

    Spam/scam and phishing emails company
    They sent 100 in an hour; and all "unsubscribe links" from the numerous companies' sign *** show mx.sailthru.com as the reply address; they enable scammers

    Business Response

    Date: 03/25/2024

    Hi, the updated complaint to ** did not contain any information. The below still is needed if you can please provide the additional information we can review and remove from future sends if we are able to find your email address in our system.

    Hello, 
    The email address ******************* that is included in this complaint has not been set to from Sailthru. We can assist if you further are able send a full header or message to ******************************** so we can research it to see if this is a message Sailthru is sending to a different address of yours or it is a Spoof. The email address referenced in the complaint is not being sent to through our system. 

    Sailthru Abuse
  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Abruptly began receiving over 100 spam calls, emails, and texts a day, all tracing back to Sailthru. I have reached out to the companys abuse email address to be removed but I am filing this complaint to ensure it is remedied.

    Business Response

    Date: 02/27/2024

    Hi, 

    We received your complaint through our standard Abuse address and have already removed you from future email messages. No additional actions are required as this has been done when you contacted us directly. 

    ******** *****

    Customer Answer

    Date: 02/28/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

  • Initial Complaint

    Date:10/20/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have opted out of receiving emails several times and it continues daily to flood my inbox

    Business Response

    Date: 10/20/2023

    Hi, 

    We can look into stoping send mail to you, however, this complaint does not have an email address provided for us to look into. If you can please send your request to ******************************** we will review this and take action. 

    Sailthru Compliance

  • Initial Complaint

    Date:10/18/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving pornographic emails at least ***** times a day. Every time from a different sender where the original is from a .sailthru.com account. I block or unsubscribe and just more emails. This is harassment of the worst kind filling up my inbox with embarrassing clutter. Please help me make it stop.

    Business Response

    Date: 10/18/2023

    Hi, 

    We have looked into your complaint and while it looks like Sailthru is sending this mail to you, we are not. This is a spoof to make it look like Sailthru is sending the mail by including it in the header. If you look at the full header of any of the messages the authentication should not be passing. Feel free to send any samples to ******************************** we can review this and show you where the message is coming from. 

    Since we are not sending the message, we cannot opt-you out as it is not originating from our servers.  

    Sailthru Abuse 

  • Initial Complaint

    Date:09/19/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have opted out of this site many times and yet still have my inbox flooded with the promise of jobs, saying already hired, confirm your interview now, just one step away from being employed. This is very disappointing when you are desperately looking for a job. I want to not have these in my email again, as well as file a complaint.

    Business Response

    Date: 09/19/2023

    We have removed you from future sends from Sailthru. Should you have any additional concerns please reach out to us directly at ******************************** . 

    Sailthru Compliance 

  • Initial Complaint

    Date:08/01/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have opted out of this site many times and yet still have my inbox flooded with the promise of jobs, saying already hired, confirm your interview now, just one step away from being employed. This is very disappointing when you are desperately looking for a job. I want to not have these in my email again, as well as file a complaint. There were 15 emails between 7-8 am.

    Business Response

    Date: 08/01/2023

    Hi, 

    We have opted out your address from our customer's opt in database and have notified our customer. If you have an additional concerns please email us directly at ********************************. 

    Sailthru Compliance

  • Initial Complaint

    Date:06/20/2023

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Receiving over 100texts per day

    Business Response

    Date: 06/20/2023

    Your phone number was signed up to receive messages via email from our customers.Your address has been removed from future sends. Should you have any additional concerns, please reach out to us directly at ********************************. 

    Sailthru Compliance

  • Initial Complaint

    Date:05/30/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving a lot of spam emails through ************ and can not block them.

    Business Response

    Date: 05/30/2023

    Hi, 

    We have looked into your complaint and have opted you out of future communications from our customer. If you have any additional concerns, please email us directly at ******************************** 

    Sailthru Compliance

  • Initial Complaint

    Date:05/16/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting emails like this one. How can I stop this?Open Job Alert ************************* via ***************** 9:22?AM (7 hours ago)to me You've Been EMPLOYED!!That's right, Member -- you've just been EMPLOYED FOR $134.50/HOUR at the attached webpage. Be sure to say 'YES,' and secure your career as soon as possible, before your spot is taken. $134.50/HOUR ? Secure Your Career

    Business Response

    Date: 05/16/2023

    We have opted out your address from future sends for this customer. They have been notified and will stop future sends to your opted in address. 

    Sailthru Compliance

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They text me 20 times a day and I cannot block them because they use a different source everytime. I did not sign up for these texts and it is driving me insane. This is straight up harassment and *************** a legal professional about what action I can take since I cannot find any solution or helpful contact with this company. Clients of this company should be aware that they use harassing techniques that will make your customers hate you. I will delete this review if there is some sort of solution. People can create spam bots to attack you too, resulting in a lot of extra costs. Please just delete my phone number!

    Business Response

    Date: 05/03/2023

    Hi, 

    We take these complaints very seriously and have already looked into this and removed your phone/email from future messages. As you noted, it does look like this may have been a BOT signup, which we will address with our customer. If you have any additional messages or concerns please reach out directly to us at ******************************** 

    Sailthru ***** 

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.