Reviews

This profile includes reviews for SmartEnergy Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SmartEnergy Holdings, LLC has 5 locations, listed below.

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  SmartEnergy Holdings, LLC

  400 Madison Ave Fl 9 New York, NY 10017-1909

  
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  SmartEnergy

  2040 Avenue C Ste 200N Bethlehem, PA 18017

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  SmartEnergy Holdings, LLC

  201 E 5th St 19th Floor Cincinnati, OH 45202

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  Smart Energy Holdings

  106 Maplewood Dr Hazle Township, PA 18202-9266

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  SmartEnergy

  7450 Tilghman St Ste 100 Allentown, PA 18106-9044

Review Details

• Review fromCat C

  Date: 03/09/2023

  5 stars
  Representative was kind and very detailed in answering my questions. It was a pleasure to speak with him!

  SmartEnergy Holdings, LLC

  Date: 03/10/2023

  Thank you for taking the time to provide your feedback. We look forward to continuing to serve you!The SmartEnergy Team

• Review fromEvadean H

  Date: 02/28/2023

  1 star
  They are All full of Lies and untruths and Dishonesty and disrespectful.

  SmartEnergy Holdings, LLC

  Date: 03/27/2023

  We are sorry that you feel this way. We have a 4.5 / 5 star rating on the BBB and pride ourselves in providing great service. If there is something that you feel we could be doing better, we would love to hear from you. Please don't hesitate to call us at **************.

• Review fromJason L

  Date: 02/28/2023

  5 stars
  Excellent customer service; with easy communication. Eco-****************** source. Reliable and honest with promotions.

  SmartEnergy Holdings, LLC

  Date: 03/06/2023

  Thank you for taking the time to provide your feedback. We look forward to continuing to serve you!The SmartEnergy Team

• Review fromJ. R.

  Date: 02/28/2023

  5 stars
  The fixed rate was explained to me. I was instructed on what I need to do.

• Review fromAlison A

  Date: 02/23/2023

  1 star
  It makes me sort of sick to think about how much I was overcharged for all the months I had Smart Energy. I also never got any gift cards that were promised. I wont fall for something like this again. Im disappointed in myself.

  SmartEnergy Holdings, LLC

  Date: 02/24/2023

  Thank you very much for taking the time to provide us with your feedback. Please accept our sincerest apology for this disappointment regarding pricing; this is not the experience we want for our customers. The volatility in the electricity markets has been unprecedented, and we would welcome the opportunity to speak to you directly. Please call us at ************** and we can see if you are still eligible for the gift card.

• Review fromRoger H

  Date: 02/23/2023

  4 stars
  I am glad that I switched to smart energy its saving me a lot of money being on social security thanks

• Review fromRobert B

  Date: 02/21/2023

  1 star
  I called when I got one of their flyers for a **** card. I looked it over and realize you have to sign up for 6 months before you ever see a **** card if ever after that even. Then I noticed it said rights to compare. This listed the current rate my electric company is charging me per kilowatt hour. Which is Ameren in my area. That rate is ****** per kilowatt hour as of January 2023 January 1. Ameren Supply prices that up to 800 kilowatt hours for incremental usage exceeding 800 kilowatt hours it goes to ***** per kilowatt hour. ***** at Smart Energy wanted my PIN number I told her I don't have one and I would like to know what their rates are per kilowatt hour right now. She told me that their rate per kilowatt hour is ****** dollars per kilowatt hour. And that doesn't change when you go over 800 kilowatt hours of usage that's what it's going to be across the board 14 cents per kilowatt hour. This rate is horrible as if ameren's rate isn't horrifying enough compared to a year ago at 6.7 cents per kilowatt hour. If you went with Smart Energy your bill would increase from $300 to $600 a month just for your electricity alone. These people are thieves and should not be allowed to operate in the state of ********. They are an energy clearing house on Upper ****** Drive just an office taking your money

  SmartEnergy Holdings, LLC

  Date: 02/23/2023

  Thank you very much for taking the time to provide us with your feedback. Please accept our sincerest apology for this disappointment regarding pricing, I can assure you that this is not the type of experience we want for our customers however the volatility in the electricity markets have been unprecedented. Our rates are always changing so please check back from time to time.

• Review fromAdam S

  Date: 02/09/2023

  1 star
  Frauds. Won't send me the **** gift card. Including the $200 they promised. The $100 still hasn't arrived either since September. Be aware. They keep making excuses.

• Review fromKody H

  Date: 02/09/2023

  1 star
  I honestly wish I could give a less than 1 star review. DO. NOT. USE. SMARTENERGY!!!They will tease you by claiming your rates will be even throughout the year, and that your bill will be $XXX per month. For ** it was $178. Some months would normally have been more, some less, so we thought a flat rate would be better for our situation. We signed up, got the $100 gift card offer, went through all the steps. Six months later our bill was over $700 PER MONTH despite not using more power. This company will do everything they can to trap you in, get you comfortable, and then financially ruin you. They will respond to this with a generic "Oh I'm sorry for you experience, call **!" response, and then when we call (again) nothing will come of it. Our power company cannot help us, we are trapped by this predatory company. They should not be allowed to be in operation.

• Review fromLauren C

  Date: 01/28/2023

  1 star
  Stay away!!! Any discount/rebate/gift card they offer will be cancelled out once they hike up their rates and take advantage of you. Our last 2 electric bills were $700 and $1000...for a 2-person household. It is our mistake for not keeping our eyes on our bill and not cancelling them sooner...extremely frustrating...my husband was on the phone with them for hours and not a single representative could explain why their rates were astronomical.

  SmartEnergy Holdings, LLC

  Date: 01/30/2023

  Thank you very much for taking the time to provide us with your feedback. Please accept our sincerest apology for this disappointment regarding pricing, I can assure you that this is not the type of experience we want for our customers. The volatility in the electricity markets have been unprecedented. We would welcome the opportunity to speak to you directly. Please call us at ************** so we can try to help you.