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Business Profile

Event Planner

PubCrawls.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 57 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for 4 tickets through ********** from a company called pubcrawls.com. I showed up the day of the event and the 4 bars that were supposed to be hosting this event knew nothing about this. I contacted pubcrawls.com on March 18th and they said they would look into it and then never responded after that. I sent them numerous messages with no response.

  • Initial Complaint

    Date:02/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked a pub crawl in ********* for Halloween on 10/19/24. We even got the below confirmation. However, when we got there the bar said they were not associated with Pub Crawl and did not honor drink specials that were advertised or the cover charge. Pubcrawl refuses to refund or return telephone calls and emails. Hi *******, You have tickets for ********* Happy Hour Halloween Bar Crawl on October 19, 2024 at 3:00 PM. Make sure to stay opted in for live updates on the upcoming event! Happy Crawling! Sincerely, The PubCrawls Team

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pubcrawls.com is a scam. You pay money in advance to receive wristband for access into a list of bars in the town. We were in **********, SC this past *** and there were 4 bars on the list. 3 of them charged additional hundreds of dollars for entry and never honored the pub crawl wrist bands and the last bar had no cover and nobody at the bar knew about it. Its a product that gets you to pay money to go to bars that you probably would have never gone to and I dont think there is any communication between pub ********** and the bars they put on their list.

    Customer Answer

    Date: 01/31/2025

    Better Business Bureau:

    At this time, I have not been contacted by PubCrawls.com regarding complaint ID ********.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New Years Eve pub crawl - they refused to give out details - the start place had no clue what happened - the first bar told us they werent part of it- we got nothing in return for the money we spent. The site doesnt partner with the bars at all. Even worse the email we got was for another city so after purchase we werent even sure where to go then we got another email to go to rural city brewing Everyone involved pretended they didnt know what the other was doing and the big secret is the list of bars which ended up being 4 - two bars said they werent even participating and its a scam.. I have videos of employees stating they are not part of the crawl

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought tickets to the ******************** on 12/14/2024 for 4 people. We did not get a schedule of bars until we arrived and received no special prices and none of the bars on the schedule required a cover, regardless if you were part of the event or not. We went to all of the bars and there was no DJs either. There was also an advertised after party which did not occur. There was another bar crawl with another company happening at the same time and I wish I joined that one as they had raffles and prizes for participants and more participants. There was multiple parts advertised that were not included. I'm hoping for a full refund and that no one else gets duped like me.

    Business Response

    Date: 12/18/2024

    Thank you for sharing your concerns regarding the ******************** on 12/14/2024. We apologize for the experience you had, and we understand your frustration with the lack of a clear schedule, no special prices, and the absence of additional features like DJs and the advertised after-party.
    We take your feedback seriously and will investigate the issues you mentioned to ensure that future events meet our high standards. As a gesture of goodwill, we would like to offer you future credit equivalent to the value of your ticket purchase. This will allow you to join another one of our events at a later date without additional cost.
    We appreciate your feedback, and we hope this helps to address your concerns. We look forward to improving your experience in the future.

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought tickets from this company for a Halloween bar crawl, and when I showed up to the event, they were not there. They also will not provide a refund.

    Customer Answer

    Date: 01/03/2025

    Better Business Bureau:

    At this time, I have not been contacted by PubCrawls.com regarding complaint ID ********.

    Sincerely,

    ******** ****

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/24/24 I spent $61.30 on two pub crawl tickets to be used on 10/26/24. The add thats still up specifically says 2-3 drinks included in ticket. When I arrived none of the bars on the pub crawl list knew about the event. I was promised goodie bags, a Halloween costume competition, and an after party. None of these things were given. Just a wristband that did nothing, clubs on the list that werent even open, and annoyance from everyone we asked about it. The discount drinks were something everyone was served with or without wristband. There was no purpose of buying the tickets at all. They scammed me and hundreds out of money as you can see in the comments on their Instagram page about the Killer Queens Social House pub crawl post. Me and others have tried to contact the seller to no response. They do this all over the country and no doubt scam all year round.

    Business Response

    Date: 10/30/2024

    Thank you for reaching out and sharing your experience with us. I sincerely apologize for the frustration you encountered during the pub crawl on October 26th.
    We take your feedback seriously and will investigate the situation, as we had over eight venues listed for the event. Its important to us to understand what happened and ensure that this doesnt occur again.
    Please allow us some time to look into this matter, and we appreciate your patience as we work to address your concerns.
    If you have any additional information or details, please feel free to share.
    *******************************

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased to 4 tickets to a Pubcrawl event for September 28th 2024. I received an email on 09/28 informing that event was canceled and that refund would be issued. I have since emailed them twice and have not received any response. I called the number and it just goes to VM and then message that says voicemail is full. I want my refund of $90.68. It should not take a month to issue a refund.

    Business Response

    Date: 10/30/2024

    Thank you for reaching out to us regarding the canceled Pub Crawl event on September 28th, 2024. We apologize for the delay and any inconvenience this may have caused.
    Please email us at ****************** with the city where you planned to attend, as this will help us quickly locate your event details and ensure your refund is processed. Refunds for canceled events are typically issued within 57 business days of the cancellation notice, so we will look into why there has been a delay and expedite this for you.
    We appreciate your patience, and were here to help.
    Best regards,
    Pubcrawls.com

    Customer Answer

    Date: 11/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I have emailed that same address 3x already and I have received no response. You have all the information you need to process my refund. Please just send my refund. Thank you. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** *****




     

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two tickets for the ************ Halloween Bar Crawl on October 26 2024 from pubcrawls.com. The website advertised that 4+ bars and restaurants would have drink specials, costume contests, food specials, etc. each ticket cost $35. I did not find out which bars were participating until i checked in, and was extremely disappointed to see only 4 bars participating in an area with over 20 bars in close proximity to each other. That said, of the 4 listed participating bars, three of them had no idea about this pub crawl and had no specials. The one participating bar had one special which was $5 hard iced teas. No food specials and no costume contests. ******** the website after the facts its clear that its a total scam. While *** requested a refund I dont expect one therefore I am filing a complaint here. I urge all others to do the same in addition to filing fraud claims with the ************************.

    Business Response

    Date: 10/30/2024

    Thank you for reaching out and sharing your feedback. We're truly sorry to hear about the experience you had at the ************ Halloween Bar Crawl. We understand how disappointing it is when an event does not meet expectations, and your experience is not what we aim to deliver.
    We will investigate the issue you described regarding bar participation and the advertised specials to prevent this from happening again.
    Please feel free to reach us at ****************** with any additional information. We appreciate your patience as we work to improve based on feedback like yours.

    Customer Answer

    Date: 10/31/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I have already contacted the company 4 days ago via the email they provided in their response here, and I did not get a direct response from them.  I want a refund, not an investigation.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******* ********




     

  • Initial Complaint

    Date:10/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pubcrawls.com ( Columbia Halloween bar crawl 2024) The advertisement for this crawl was for 2-3 free drinks with the purchase of the ticket was not given vouchers for that nor did any of the bars know what we were talking about. Most of the bars we went to had no idea there was a bar crawl affiliated with this particular crawl. We were not given the drink specials per the advertisement and one of the bars we were told we must pay to get into because they knew nothing about the crawl. This was a complete rip off. We were scammed as well as several other people we ran into that were doing this crawl as well.

    Business Response

    Date: 10/29/2024

    Thank you for sharing your experience regarding the Columbia Halloween Bar Crawl 2024. We genuinely apologize for any confusion and inconvenience you encountered during the event.
    We take your feedback seriously, and we are committed to investigating this matter. We aim to ensure that all participants have a memorable experience and that all advertised benefits are honored. To assist you further, please email us at ******************* We would like to gather more details about your experience to address your concerns appropriately.

PubCrawls.com is NOT a BBB Accredited Business.

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