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Business Profile

Event Planner

PubCrawls.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 57 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets for the Green *** pub crawls event on March 2nd 2023. Upon arriving to the event, after booking a hotel and travel arrangements, at ************* Pub, the listed meeting spot for this bar crawl, there was no place to check in to the event or get the promised wristbands and digital map. When speaking to the bartenders, they had no knowledge of this event or any information that went along with it.

    Business Response

    Date: 04/13/2023

    Thank you for your inquiry and your feedback. It is unfortunate that you had this experience. Sometimes our staff has emergencies, and we are very sorry about this inconvenience. We would love more information on this specific matter to investigate this further. We are also more than happy to have a manager reach out to you personally to learn more about your experience in your city. Please email us at ****************** and we will get back to you in a timely manner. Thanks again for your feedback, we do appreciate it. 

    Customer Answer

    Date: 04/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    There is no action being taken by the company. If they truly feel sorry for my experience then they would offer something in return for my time and money wasted. This company cannot keep getting away with scamming people out of money and then just offering sorry excuses for apologies.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************




     

  • Initial Complaint

    Date:12/20/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets to the ******* Santacon event which advertised many incentives including, but not limited to, discounted drinks (up to 50% off) and free entry. I showed up to the designated meet up spot and no representative from Pub Crawl was present to distribute maps or wrist bands. I spoke with the bartender who informed me this company has been advertising this and it is in fact a scam. In fact, the incentives they were advertising (discounted drinks) are illegal in ************** per *** Rule 2S.0232 (b) which states "Free or reduced drinks under this provision shall be offered to all customers, not just a segment of the population". I have tried contacting the Business and spoke with *** @ ************ who said he would get me in contact with someone to issue a refund. He has since stopped answering my calls or responding to my texts. This is a scam.

    Business Response

    Date: 12/20/2022

    Thank you for your inquiry and your feedback. Each one of our tickets and our website clearly states we do have a no refund policy. It is also stated that all services offered are subject to change as well as before each of the offerings it is stated up to. We deeply apologize for the experience; we have reached out to you in order to make it right. Again, we are very sorry about the inconvenience and confusion, please feel free to contact us at ******************* 

  • Initial Complaint

    Date:11/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 22, 2022 I purchased 2 tickets to the Fenway Halloweekend Hangover Pub Crawl for a total of $53.24. The ticket details guaranteed specific details such as free entry into bars, welcome drinks, discounted drinks, photos, etc. We arrived at the check in venue on the date of the event (10/29/22) in ******, ** to find out the pub crawl was not real. They did hand us a wristband, but it was ultimately meaningless. The bars had no knowledge of any of this, including the bar crawl itself, so it was just a fake wristband and myself and hundreds of others got scammed out of our money. I reached out to the venue to get a refund for this and explained what happened, and, of course did not receive a response- since the even was fake. I would like a refund on this.

    Business Response

    Date: 11/08/2022

    We completely understand that the event isn't what you expected, but we have it clearly stated on our website and tickets we have a no refund policy. We also state on every ticket that venues and specials are always subject to change. However, in ****** although you did no have a great experience, we did run an event and many other guests did receive full services such as specials and more. We care about our customers and what we would like to do is offer you free tickets to a future event, doubling your order. Please let us know if you see something you like on our website, and we will gladly hook you up. Again, we are so sorry for the confusion and misunderstanding. Let us know when we can further assist you at ****************** 

    Customer Answer

    Date: 11/21/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

    I spoke to hundreds of people on the streets of ****** on halloween who were also scammed. they gave us lime green wrist bands that were not for anything. Every person we spoke to said they were also scammed by this business. They have a no refund policy because it was a scam- at least the tickets myself and many other groups we spoke to bought, were a scam. I do not want more tickets to an event, we just want the money back. Pubcrawls.com is not being honest in the statement they responded with. 

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

  • Initial Complaint

    Date:11/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets to the Halloween Pub Crawl on October 31st. When I arrived to the check-in venue, an employee of the restaurant told me that the Pub Crawl employee who was giving out wristbands had left. They were supposed to stay until 11 PM and I arrived between 8:30 and 9 PM. I contacted the organizers of Pub Crawls and asked for a refund and I was told that I could not get a refund because they have a no-refund policy, but it's unfair fair that I purchased a ticket and wasn't given a wristband because the employee decided to leave early. That's very unprofessional.

    Business Response

    Date: 11/06/2022

    Thank you for you inquiry and your feedback. However, each one of our tickets and our website clearly states we do have a no refund policy. We deeply apologize for the experience, sometimes staff may have emergency and may need to step out. We would like to offer you a future event worth double your order. Again we are very sorry about the inconvenience please feel free to contact us at ******************.

  • Initial Complaint

    Date:11/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Halloweekend Hangover Bar Crawl ********* promoted through Eventbrite on October 29, 2022 purchased for $36.47 with checkin being from 3-8pm. The host left prior to 7:30pm and made it impossible to acquire wristbands or pubcrawl map. I have contacted them through Eventbrite twice, no response. I requested a refund through Eventbrite and was also denied. This promoter did not send out additional information stating check in would be limited hours, postponed, cancelled or otherwise change. I am looking to acquire a refund.

    Business Response

    Date: 11/07/2022

    Thank you for you inquiry and your feedback. We deeply apologize for the experience, sometimes staff may have an emergency and may need to step out. We have did send out multiple updates and we do show ** having responded to you through our records. Lastly, we do state in our policies that times are subject to change. We would like to offer you a ticket to a future event worth double your order. We are very sorry about the inconvenience, please feel free to contact us at *******************

PubCrawls.com is NOT a BBB Accredited Business.

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