Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got tickets several times and the website said it is getting my tickets until another site open to have a countdown until I lose the tickets not allowing me to do anything. It is terrible the way they pretend to go through the process but is scamming people

  Business Response

  Date: 07/10/2025

  This complaint refers to an offer for free tickets. As the tickets were complimentary, there was no financial transaction involvedmeaning there was no opportunity for any form of monetary scam.
  That said, the high demand for the offer temporarily overwhelmed our system, resulting in some unexpected technical issues. Our technology team responded quickly and implemented a series of fixes to restore normal functionality. Fans were ultimately able to claim their free tickets without further issue.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on the 26th of April, I received an email informing me about tickets for an upcoming ***************************** event that were on sale. I was interested in this combo package the company had for 2 shows both being held on the 7th of June. Clicking the link in the email took me to the FEVO Enterprise page where I was able to purchase tickets. I ended up receiving tickets for one of the events occurring on the 7th and not the other! I double checked the tickets sent, checked in my spam email, and verified I did not have the tickets for BOTH events. The ticket I have states it is for the event happening at the *********** at 3:30 pm and not the Kia ***** at 11:30 am I have attempted to reach out to FEVO Enterprise multiple times and have not heard anything from them. FEVO Enterprise is an absolute scam and I would purchase tickets through any other retailer over using them again.

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The tickets were listed in my Ticketmaster application. I received no notification from the site, no notification from ************'s app, I just happened to check on a whim. The original business in question FEVO Enterprise has not reached out to me, however because I have my tickets I am satisfied. The resolution came after I contacted BBB to contact them, so I thank you for your service. 
  
  Sincerely,
  
  ********* ****
  
  
  
   
  
  

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing tickets for the Roots Picnic. I was not able to get in after waiting on line for hours (I have video proof). After waiting hours, on the verge of passing out with no access to a restroom or water due to the events security protocol. I came back today for a partial refund for yesterday as it is a 2 day event. Upon entering today I was told my order was allegedly refunded by FEVO and I am not able to gain entry. I have received no confirmation or proof of an alleged refund and I am not able to gain access into the event. Fevo has no chat option or number to call and the event organizers refuse to show me proof of a refund and refuse to return my wristband for my own evidence. I have documented this horrendous experience.

  Business Response

  Date: 06/09/2025

  This buyer's order was refunded. We followed up to the email the sent asking for additional payment-related info so we could send the buyer's requested proof but they never responded to that email request. Presumable at this point they can see the refund reflected back to their purchase account though. If not, we'd request they the buyer please respond to our email where we asked for the last 4 digits of the credit card they used so we could look up the transaction in our payment processor to supply the requested proof of refund. Thanks.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased play off tickets for the *************** vs. the ************** on 4/17/2025 to be played on 5/2/2025. The ***** lost before that game could be played. I've been waiting on my refund or someone to contact me regarding my refund. I initially contacted ticketmaster who told me to contact FEVO. I have emailed Fevo and I haven't heard anything back.

  Business Response

  Date: 05/13/2025

  This buyer's refund was processed on 5/7, it can take up 5-7 business days for funds to return to the account. For future Customer Support inquiries, or if anyone is reading this complaint in the future, our team can be reached by clicking the Ticket Help button on the FEVO website. The support(@) email address is not an active email address.

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I still haven't received my refund. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *********
  
  
  
  
   
  

  Business Response

  Date: 06/17/2025

  This buyer's funds were returned on 5/7. We've included a screenshot from our payment processor, which shows the full purchase amount was refunded to a **********. If this buyer would like to respond to the email they received last month, we'd be happy provide the *** that will help them track and trace their refund. They can also contact the bank associated with their ********** to confirm. 

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was purchasing event tickets for me and my son for July 15th 2025 for SPHERE IN **. I clicked 2 tickets please and I did not know I was re-routed to FEVO so I continued payment process and never received email confirmation # or tickets I contacted TicketMaster who emailed me back tickets not purchased from ** , So I did what they said I reached out to the FEVO company I called they hung up on me and ever time I asked a question I was asked the same question "Do I have a confirmation # DO I HAVE A TICKET# I repeatedly said NO never received anything Nothing but a charge of $601.88 on my credit card 3days later I reached out to this *** ******** THIER CUSTOMER SUPPORT Who claims THERE IS NOTHING ON HIS END but was Happy to charge my credit card

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ********
  
  
  
   
  
  

• Initial Complaint

  Date:04/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to a baseball game on April 10th & the game was the following day. The tickets never were emailed to me. After reaching out to customer service over and over again no one could seem to be able to email me my tickets after asking multiple times. I went to another website and had to purchase 2 more tickets. Now fevo is refusing to refund my first set of tickets even though I still never got an email with the original tickets!!! SCAMMMM!!!!!

  Business Response

  Date: 04/11/2025

  Thank you for the opportunity to respond to this complaint.

  
  Our Support Team promptly responded to the buyers initial inquiry by providing clear instructions on how to access their tickets. These particular tickets are not sent via email and must be accessed by logging into the ticketing platform, as outlined in the instructions we provided.
  The buyer later requested a refund. In accordance with our process, we contacted the client (the ticket office) to relay that request. The client declined the refund but confirmed they would send the tickets directly to the buyer to help resolve the access issue.

  
  At some point following this communication, the buyer independently chose to purchase an additional set of tickets. This decision was not advised by our Support Team, nor was it recommended by the client.

  
  Unfortunately, FEVO is not authorized to process refunds without the explicit approval of the client. We do not own or control the ticket inventory all sales, refund decisions, and fulfillment are handled by the client. As such, we are obligated to follow their refund policies.
  Additionally, the buyer agreed to the Terms and Conditions at the time of purchase, which clearly state that all sales are final and no refunds or exchanges are permitted.

  
  The original tickets were delivered by the ticket office, and the buyer made the subsequent purchase with full knowledge of the all-sales-final policy.

  
  While we sympathize with the situation, we are not authorized to issue a refund in this case.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets and accidently entered my email address incorrectly. I have reached out to the company twice over the last 2 weeks and there has not been a response. The event is occurring in 5 days now and I still do not have my tickets. It is frustrating that there is no response, no way to call or contact them and I have spent over $400 for tickets that have not been delivered.

  Business Response

  Date: 02/05/2025

  Our Support team received the buyers inquiry at 5:19 PM on Monday, February 2nd, regarding an incorrect email address on their order. We responded promptly at 5:24 PM with a link to their order confirmation and contact information for the client who can correct the typo and ***** access to their tickets.
  
  Since the buyer reached out using a work email address, its possible that their email administrator blocked our response. However, our team replied within five minutes. If this issue has already been resolved, this complaint may no longer be relevant. If the buyer still needs assistance, we encourage them to press the Ticket Help button on our website and enter the Gmail address associated with this complaint so we can resend the necessary information before their event.

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two tickets to the Rolex 24 on Dec. 25 and never received confirmation of buying the tickets. I tried the purchase again and then got the confirmation then. I requested a refund from ****** and got my money back on Jan. 1, ****** closed the case. I cannot access my account since ******************** has not closed the dispute which has been 22 days. Ive tried emailing the company, no response and they do not have a phone number to contact. Do not ever purchase tickets from this company ever

  Business Response

  Date: 01/30/2025

  We reached out to this buyer to provide their ticket access instructions. Prior to their chargeback request, we did not receive any direct communication from them.

  
  For future buyers who may come across this, the best way to reach us is through the Contact Support link at the bottom of your confirmation email. You can also visit our website and click the TICKET HELP button at the top of the page to send our team a message. Please note that replying directly to your confirmation email sends a message to a NO REPLY inbox, which is why we provide the Contact Support link for assistance.

  
  Were always happy to helpthank you!

  Customer Answer

  Date: 02/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 tickets to the 1/19/25 *************** game on 12/18/24 using the Fevo Gifting Made Easy Holiday Ticket Offer. According to the original email offer, I was supposed to receive 4 tickets for $100 (total). After initially purchasing the tickets, I received an email which provided voucher codes and confirmed I purchased 4 tickets for $448 (total). I then followed the instructions for redeeming the voucher codes, and subsequently received a 3rd email confirming I purchased 3 tickets and would be charged $28 (total). Instead, I have charges for both $448 ($100 per ticket and service charge) and $28 on my credit card. I would like an approximate refund of $366. I would also like assistance locating and downloading the 4th ticket. Please note that I requested assistance directly from Fevo online, twice, but have received no response.

  Business Response

  Date: 01/22/2025

  Our support team contacted this buyer to get this issue sorted out. After some back and forth unpacking what happened, we were able to get to the bottom of it and they received the refund they requested.
  

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ********
  
  
  
   
  
  

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I had placed an order through ******* for the *************** game on 1/4/2025 which is in 2 days. I am freaking out because I purchased the tickets 12/31/25 and I never received tickets after my payment was processed through FEVO. I have filled out and sent 2 forms available on their website. I still have not heard anything back. I just need my tickets sent to my email at ********************* I am not sure what to do if they never get back to me. Afraid I have gotten scammed. They have no customer service phone number. You can only contact through email. Very very frustrated. My order number was ******** and the amount was over $200!! Please help, just want to attend the game or get a refund for my purchase. Thank you.

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******