Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 22 I purchased parking for the ********************** for rolling loud 2022 music festival for a total of $133.20. Upon arrival we were told that same parking was sold to people online as well as people in person and that the lot was full. We were then told that we shouldnt have paid to park online because they were going to over sell the parking and charge people to pre-pay to park online and then sell that same parking to people paying to park in person with cash. Keep in mind that with it being a music festival, there was an ungodly amount of traffic causing hours of a delay to park, nonetheless get into the stadium. We went to multiple parking lots and were told the same thing by every parking attendant do not pay to park online for the Miami *************** because they oversell parking. Being that they were telling us this after we already purchased the parking and were there, it didnt do much good for us. We were then told to park 3 miles away from the stadium and walk to the event all 3 days we tried to use the parking pass I purchased. *** since reached out to my bank to dispute this charge as fraud due to the fact that they are over selling parking and my bank has reached out to this company where they have declined my request for a refund due to their no refund policy. This is so wrong as I am a college student and $133.20 is a lot of money to me. I went to this festival to have a good time And was robbed of my money by the stadium. I also know I was not the only person with this issue as we came across a lot of people who the same thing happened to. I just need help getting my money back from this company as they are being fraudulent and over selling a product.

  Business Response

  Date: 09/26/2022

  We contacted the client to request authorization for this refund request. We let them know this buyer requested a refund via BBB complaint but they denied the refund request. The client stated that buyer were offered parking options in various other lots. Since the buyer purchased a parking pass and was given parking options, they are not honoring this refund request. Unfortunately, FEVO cannot issue refunds without client authorization.
  

  Customer Answer

  Date: 09/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I do not accept this business response because there was no where else for us to park. We drove around to multiple lots and was told the same thing by many different parking attendants, parking is sold out. Additionally, all the driving around trying to find parking each day costed us to be 4 hours late to the event I paid over 1k to attend. Also, we just drove around to the extra lots to see if there happened to be parking (which of course there was not), but no where on our purchase does it even say we could park in different lots than the one we purchased tickets for. They may have a no refund policy for the shear fact that there were other places to park, but Ive literally told them 3-4 times now that we drove to the different lots and was told the same thing by every attendant theres no parking left. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ****
  
  
  
  
   
  

  Business Response

  Date: 10/03/2022

  We contacted this buyer directly to settle this matter since the client denied the refund request. Thank you.

• Initial Complaint

  Date:09/07/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase four ******* Falcons tickets from this site. The tickets were supposed to be transferred to my Ticketmaster account after purchase. They were never sent over although the FEVO site should they were paid in full and sent over. I couldnt reach anyone from FEVO by phone or email to clear this issue up and rocket master *** help stated no tickets sale showed on their internet in.

  Business Response

  Date: 09/07/2022

  We're sorry that this buyer had a difficult time reaching us. We responded to their email message 30 minutes prior to receiving this complaint. We let the buyer know that they used a different email address than what they used to make this complaint. They can sign in using their Yahoo email to access their tickets. If they have any other issues they can follow-up to our email with their access info and we will be happy to help.
  

  Customer Answer

  Date: 09/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two vouchers from a large nationwide warehouse club for the New ************ which required redemption through Fevo. I redeemed the tickets on Friday, June 10, 2022 at 4:28 PM and selected the game Athletics vs. ******* on June 28th, 2022 7:05 pm. The day before the game my whole family got COVID-19 and had to quarantine which meant we could not attend the baseball game for which we had tickets. I reached out to Fevo about our situation multiple times through their contact forms at *********************************** and support email, and no one ever responded to my messages, and has not attempted to reply or contact me still to this day (August 9, 2022). Furthermore attempting to contact Fevo requires logging into an account, verification of your email and phone number, then takes you in a circular loop process that dumps you out at a place where you cannot contact them. There is a hidden button that is so tiny that says Need help and then you get a form to email them but no one responds! This company is a scam operation, and I would never trust to purchase tickets through them again! Terrible customer support, terrible experience, terrible company.

  Business Response

  Date: 08/10/2022

  We checked for messages from this buyer and there weren't any. We contacted the team ticketing office about this complaint and they let us know the 6/28 tickets referenced in the buyer's complaint were forwarded to another user's account and all 4 tickets were scanned/used for entry at the game. Since the buyer received the tickets they purchased and those tickets were used at the game, we cannot honor their refund request. As for the buyer's claims that FEVO cannot be reached, that is just patently false. The need help button is not hidden, it is actually a bright color and the "login" process is just a standard email or phone verification using a one-time code to ensure messages can be received. There is also a support email address specifically for purchasers who buy from this particular warehouse club, furthermore the ******* themselves also have a phone number and email address that this buyer could have used.
  

  Customer Answer

  Date: 08/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I sent a message to Fevo on their website contact form on Monday, June 27, 2022 at 04:43 PM EDT.  I have attached the verification code they required me to enter into their system just in order to reach a page with a contact form.  If they cannot find my message it is because their contact form system does not work, and is faulty.  The 6/28 tickets which my family could not use because we were in quarantine with COVID-19 had to be given away to my neighbor because I could not go, which is what my message to Fevo on 6/27 was about.  I could not use the tickets I purchased and they did not respond to my attempts to reach them for help.  Again, I stand by the fact that Fevo cannot be reached, either due to their website being broken or the messages being discarded and unread/unreplied to.  If there was a support email address specifically for purchasers who buy from this particular warehouse club, they did not make it clear, did not share it and did not include it in communications, particularly in the ticket confirmation emails or on their website **********  in fact I checked the Order Confirmation they sent me and the only contact information is a mailing address and instructions "Questions about your order? Visit **********", there is no email address and no phone number to call.  This business intentionally makes it very difficult and time consuming to find their correct contact information which only is a form on the website, and apparently does not function.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 08/16/2022

  It is unfortunate that this buyer was ill and could not attend their event. However, this does not change the fact that they received the tickets they purchased and those tickets were used. We cannot offer a refund for a product that was supplied and utilized. If this buyer could not attend their game, they could contact the ticketing office directly and the ticketing office would have given them a credit for a future game. This is a very standard, normal practice. It is not even unusual for a buyer to reach out after a game and say they could not attend because they were sick. In those cases, the ticketing office checks to see if the tickets were used, if they were not they often offer credit for a future game. This buyer's purchased tickets, they received the tickets, the tickets were used. The ticketing office declined their refund request. We cannot issue refunds without client approval and the client did not approve because these tickets were used.

  Customer Answer

  Date: 09/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The root of my complaint stems from

  1. FEVOs lack of response to customer contact attempts through messages sent via website

  2. FEVOs denial of receipt of customer contact messages (broken contact form?)

  3. FEVOs inability to provide any alternate means for customer to contact support

  4. No phone number for support

  5. No email address for support

  5. No way to reply to emails sent by the business - they purposely trash replies sent to order email: Fevo <***********************************>

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************