Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am still waiting on my tickets. I was charged for discounted student tickets using my student email but I cant access my student email. My university is supposed to be forwarding my email to my personal mail but some emails dont get forwarded and thus I cannot access my tickets.

  Business Response

  Date: 11/25/2024

  FEVO did nothing to warrant a BBB complaint from this consumer. Our support team replied to this buyer's email messages and helped them access their tickets despite the fact that they themselves typed in an email address they apparently don't have access to.
  

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, on Friday Nov 15th at appx 12:49PM I purchased 2 tickets to the *** event Scheduled for 2/1/25 from Fevo. I bought these after receiving and email saying they have exclusive seats and offers via exclusive presale opportunities. The seats I purchased said Premium and per seat MAP they showed (attached) they were in Row A (first row of fixed seats) section 112 which were great seats according to their map. As soon as I purchased, I noticed a note saying I had 15 mins to cancel, so I went right to ticketmaster to confirm how great my seats were and found out the ticketmaster's seat maps )also attached) showed the true location of these seats which are behind the chute and limited view. This is fraud in my eyes. But, since I had 15 minutes I clicked the cancel button within 5 mins to find that the button did not work. I then sent an email within 10 minutes of purchase saying I want a refund because these seats are limited view and behind the chute greatly limiting what you can see and not at all premium for this event. Their chart and wording of these seats was misleading and there was no mention of limited view. I have all emails documenting my communications and they are time stamped within 10 minutes of the purchase. Long story short, I was offered worse seats that I got scammed into buying but no refund. There were clearly seats avail that would work on ticketmaster (that they said they have no access to) and I want to buy these but need my refund first (per policy and more importantly the misrepresentation of these seats as premium, the false seat chart not showing the chute (which would be the stage in a concert) and also nothing saying limited view. They clearly did not have access to special seats and early access to them as their email said. They are now refusing to refund and trying to push me to take worse seats. Please help. I want a refund (fraud/policy) asap so I can purchase from ticketmaster. I have all email communications and can forward if needed

  Customer Answer

  Date: 11/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  See attached for the confirmation they sent.

  
  Sincerely,
  
  ***** ********
  
  
  
   
  

  
  

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 11 tickets to a Fresno State Bulldog game about two months ago. Had an issue with one of the tickets not working, it gave an exception error when I tried to load it into my apple wallet. I contacted Fevo and they said theyll contact Fresno State. Well the game is this Saturday Nov 2 and the issue has still not been resolved after multiple emails. I asked for a refund, but they cant issue a refund as they supposedly dont get paid for their service. Seems to me like if you dont get paid for your service, then how do you stay in business, and that would explain the poor customer service. All I want is my ticket that I paid for or my money back, its not complicated.

  Business Response

  Date: 11/14/2024

  Sorry for the frustration. Our team followed up with the clients to make sure this issue was resolved in advance of the event and the buyer was able to attend without issue.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son's soccer team sent an email that they were giving two free tickets to see the **********************. I typed in the promo code and saw the total was $0. Then I was charged $30.27 for the tickets to the game on October 12th. I quickly saw it was a problem and reached out to fevo before the game and they said i had the option to refund but nothing has happened. I have an email chain with fevo if it would be useful.I'm attaching the payment screen i saw where there was a subtotal of $26 with fees of $4.27 but then it showed the total of $0. Traditionally when you have a total that is what you will be charged after the promotion has been applied.

  Business Response

  Date: 10/23/2024

  We've included a screenshot of the order page that this buyer purchased from. The evidence shows that their claims are false. It is plainly stated (once in bold)  that in order to receive free tickets, a ticket must be purchased. We're sorry that this buyer did not see that statement written in bold in the second paragraph of the offer before they filled out all of their personal and payment details and clicking submit to make their purchase. It's unfortunate that the buyer did not read the step-by-step details on the offer page, which plainly list under step 1 "Add at least two tickets to your cart, which includes a mandatory purchase of one paid ticket along with your complimentary tickets." If they had seen the mention of purchasing a ticket twice, they would not be surprised that they were charged $30 after entering their payment information.

  FEVO does not own or control the ticket inventory, nor do we create the offers. We did not write the copy on the offer page this buyer purchased from and it is not our decision whether or not to refund the buyer. However, we contacted the *********** on this buyer's behalf and they agreed to process a refund. We'd love to process that refund and let this matter of $30 be settled but this buyer filed a chargeback with their credit card company, which means we don't have access to their funds to return them because they're in dispute. If the buyer would like to drop that dispute we would be happy to give them the thirty dollars and change they didn't realize they were spending when they submitted their ****** info and clicked Complete Purchase.
  

• Initial Complaint

  Date:10/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets to the Cirq Oct 12 event for visiting family. We have been waiting for the tickets and received nothing. We called ****** and ****** said to call Fevo. We called Fevo and they have no record of our purchase. ****** refuses a refund as does Fevo. We paid for the tickets and nothing in return. Fevo said they could provide another date which is of no use to us since visiting family will be gone. Huge disapointment with ****** and Fevo and I feel like its a scam. This complaint is about both Fevo and ******.

  Business Response

  Date: 10/22/2024

  The customer called our support team to ask how to access his tickets. The customer also provided the order number. Our support team informed them that their order is for a voucher and they have to redeem the voucher to receive their tickets. The customer was confused because he thought the voucher code was the ticket. They tried to use the voucher code for the 10/12 date but that date already sold out before they tried to redeem their codes. Our support team informed them that seats are subject to availability and that vouchers need to be redeemed for actual tickets. The customer got upset and hung up on our team. The customer can redeem the voucher codes for any other available date.

  Customer Answer

  Date: 10/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  We have not received a refund for the concert date that has come and gone.    We will file a complaint with BBB against ****** separately, (as this complaint only refers to Fevo), and failing a full refund within 30 days file an action for recovery with BCCRT.  The respondent is encouraged to retain and keep safe all relevant evidence such as voice recordings and electronic communications.  

   

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 7, 2024 (Fevo Order # ********) (Paciolan Acct # **********. Purchase 4 tickets to *** football game $460 + $72.60 service fees for total amount $532.60. I've been trying to contact Fevo for a refund or to resell the tickets that I can't use. It's impossible for me to contact anyone at Fevo. When I log into Fevo, it shows me PAST orders and not this order that I need help with. I found a Fevo email address and received an automatic reply telling me to log into my account for help. Again, when I log into my account there is NO options whatsoever to get help. This football game is this Saturday and I'd really like to refund or resell. Supposedly the game is sold out so other people may want the tickets. I contacted ***'s *************** and they tell me they have no way to contact Fevo. Fevo is SMU's selling platform and they have no way to contact them.

  Business Response

  Date: 09/25/2024

  We sincerely apologize for any difficulty you experienced in reaching our support team. For future reference, or for other customers who may be reading this, if you do not see the "Need Help" button after logging into your MyFEVO account, you can click on "Details" next to any order. The "Need Help" button will then become visible. Even if the issue is not related to that specific order, this is the best way to get in touch with our support team.
  
  In regards to your request, we have reached out to the ticket office for authorization and are pleased to inform you that your refund has been approved. Our team has processed the refund, and it may take 5-7 business days for the funds to reflect in your account.
  We appreciate your patience and understanding.

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter and her friend attended the BLINK182 concert in ***********, July 24th. I drove them and waited in my car as we live about 1/2 hour away. While in there my daughter texted they wanted me to purchase one of the blankets available for $20.00 so I did that via the ap but we didnt get the correct code and my daughter was unable to get a blanket that I paid for as they people at the booth told her she needed to show the code my screen shot was not enough information. I attempted to call the box office and there was nobody available. Security would not let me in as I didnt have a ticket, my daughter is only 16 and has no clue how to handle a situation like this.

  Customer Answer

  Date: 09/06/2024

  Better Business Bureau:
  
  The company issued a refund today AFTER I filed my complaint with the BBB, and my 3rd attempt at resolving via ******* I accept this resolution but did not see a response from them. 
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $123.98 on August 21, 2024. I've tried multiple times to get in contact with this company with no response. I email the customer support emails they have provided only to be sent an automated message back to login to my account, which is the main issue. Admittedly, when I purchased the tickets via Apple Pay, I was trying to type in the correct email but didnt realize I left off a letter. So they charged my card and I never received any tickets. I've emailed multiple times asking for them to update the email/account to the correct email to no avail. I've asked for the tickets or a refund, again, to no avail.I do not want to have to go through my bank and request a charge back. I simply want to talk to a human being and not be thrown into an abyss. This company has essentially taken my money and not given me anything back for it.

  Business Response

  Date: 09/05/2024

  This buyer contacted our Support team requesting their email address be updated to correct a typo. Our team reached out to the ********** to get that issue corrected. The ********** confirmed they made the update and the buyer now has access to their tickets. Sorry they were frustrated with their experience but we're happy the issue was resolved.

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/29/2024 I tried to purchase tickets to a Navy football through FEVO. I used Paypal to pay for the tickets. After beginning the checkout process I selected Paypal and then logged into Paypal and clicking continue with the purchase as I always do for paypal purchases on other sites. However, the transaction never went through and I never received an order confirmation. However, I received a notification from my bank of the pending transaction. I searched the FEVO site and found a Help which told me to login and go to my home screen which was blank with no pending purchases. This left me with feeling I was scammed. I have since disputed the transaction with my bank, and after reading the BBB reviews, like others I feel like my credit card and maybe my paypal account was jeopardized during this process.

  Business Response

  Date: 07/31/2024

  Sadly it's possible this buyer will never see this response since they provided the BBB with a fake email address. Luckily they provided their real name so we were able to see that they contacted our Support team, who let the buyer know their purchase attempt was incomplete. The PENDING charge they previously saw dropped within 3-5 business days of their purchase attempt. A temporary hold is placed on an account as a pending charge when an attempt to purchase is made. If the purchase is incomplete the pending charge drops within 3-5 business days. If there are other consumers reading this complaint, please be sure to contact your bank or read your statement carefully to confirm if you have a completed charge or a pending charge before making a complaint. Thanks in advance!

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase tickets to a soccer game on July 24th, 2024. The game is on July 31st. After purchasing the tickets I received the confirmation email with my order number, but no tickets, and the email did not state anything about acquiring my tickets. Since then I have contacted costumer support and the said the tickets would be available 48 hours prior to the game. We are now less than 48 from when the game is and I still have received nothing. I have contacted support once again and I have not heard back. At this point I am fairly confident this company is a scam.

  Business Response

  Date: 07/31/2024

  We understand this consumer's frustration. However, FEVO does not own or control the inventory (in this case tickets) sold on our platform. For this buyer's event our client handled ticket fulfillment and FEVO handled payment. The client made the decision to not send any of the event tickets until the day of the event, as a way to prevent resale. By the time this consumer receives this response, they will have already received their tickets because the event is today and the client finished fulfilling all of the tickets. We're sorry the buyer felt frustrated enough to turn to the BBB about the issue but we can assure anyone and everyone who might be reading this that the buyer did receive their tickets and they received their tickets in the timeline set by our clients. FEVO did our part, which was to handle the payment and provide the client with the buyers' information. Our client handled fulfillment of the tickets for their event and they created their own fulfillment timeline.