Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 12/08/22 Amount of Money Paid to FEVO: Subtotal = $270.00, Fees $25.65, TOTAL = $295.65 FEVO committed to provide me with: (1) 3 tickets to Senators vs. Detroit Red Wings (December 23, 2022 @ 7:00 PM)(2) 2 tickets to Senators vs. Seattle Kraken (January 7, 2023 @ 7:00 PM)(3) 2 tickets to Senators vs. Pittsburg Penguins (January 18, 2023 @ 7:00 PM)(4) 2 tickets to Senators vs. New York Islanders (January 25, 2023 @ 7:00 PM)Nature of Dispute: FEVO has not emailed me any confirmation of my purchase yet my account has been charged. Attempts to click yellow button for customer support are a merry-go-round that doesn't allow you to speak to anybody. Attempts to create an account have not been successfull. I am unable to add my name to the account and unable to get them to text me a verification code despite multiple attempts.Has FEVO tried to resolve: It's too hard to get a hold of them to confirm if they have received my emails sent to ********************************** and as stated above, reaching customer support on their website is impossible. Account/order/tracking number: Thats the truly terrifying part. I have received nothing from them yet. Zero confirmation I will get what I paid for. Thank goodness I took screen shots, because its the only proof (other than the charges to my account - that I purchased anything at all). I just want my order confirmation NOW. I understand the possibility of not mailing me my actual tickets until up to 24 hours before the event.

  Business Response

  Date: 12/09/2022

  This buyer contacted us via ******* and we were able to assist. They entered a typo in their email address at the time of purchase so their confirmation email was sent to an incorrect address. We forwarded their email confirmation and notified the ********** so they could correct the typo on the Account Manager.
  

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my txt from dub club for $25 tickets to warriors vs rockets (*******). I click the link and go to the link, click the game and go to my tickets. I then type in all of my info including my credit card info and address and everything. Everything comes up as good with a check ***** Then I hit confirm. It gives 3 dots as if its processing. It never does. So I try again and again and again all with the same thing happening and no tickets and then they are all sold out. This has happened twice. I have tried to get ahold of them. This is not acceptable and I believe they are stealing my info. Everyone else seems to be able to get there tickets but I have not been able to twice as a loyal fan whos signed up for the tickets and Iv missed multiple games because of theyre shorty payment processing. I believe they are thieves and need to be dealt with. FEVO.com is a scam. There is no reason my info wouldnt go through.

  Business Response

  Date: 12/05/2022

  While we empathize with this buyer and understand their frustration, this is not an issue that warrants BBB complaint. This buyer registered for free to receive text messages for the CHANCE to purchase a limited number of deeply discounted tickets. Their own complaint states that, "Everyone else seems to be able to get there [sic] tickets but I have not been able to twice as a loyal fan whos signed up for the tickets..." so the buyer acknowledges that other buyers are getting their tickets, which shows there are no issues with the offer. This is a simple case of supply and demand, thousands of fans signed up to receive text messages for the chance to buy deeply discounted tickets. For each of these games there are far more potential buyers than available seats. Many people who registered to receive text messages will not be able to buy these deeply discounted tickets. If this fan is concerned about missing future games, there are many avenues to secure tickets from the box office other than these flash sales, which have an extremely limited quantity available. FEVO is an ecommerce company, our business model is based on receiving a percentage of sales made on our platform, we do not benefit in any way from a person entering their info but not sending any payment. The accusation that we are stealing this buyer's information is beyond absurd, especially considering they themselves entered all of their details and even posted those details on this site where it can be seen by the public. We're sorry this buyer hasn't been able to secure the deeply discounted tickets they want but there are no issues for us to address here, there are more potential buyers than available seats.
  

• Initial Complaint

  Date:11/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered tickets for ********************** hockey for 1/7/2023. Never received email confirming tickets. Have screenshot of payment confirmation. Ghost Pirates site on October 5 2022 only directed you to Fevo for single game tickets so this was the only option. Logging into "myfevo", no tickets no history no purchase. Followed their directions to also check Ticketmaster account, nothing. When purchasing, only allowed you to select a section, not rows or seats. No confirmation from Fevo about what seats I may have. Fevo Need Help buttons directs you in circles and I have no purchase I need help on because it doesn't show in my account. Support email tells me to do the same steps in a circle with no way yo actually contact fevo. Ghost Pirates won't reply to messages or emails. I want confirmation of my tickets from Fevo now.

  Business Response

  Date: 11/28/2022

  This buyer entered a work ***** address at the time of purchase. The ***** address was either incorrect or blocked our ***** communications with them. The "Need Help" button is a pretty straight forward way to send a message but if a buyer logs in with their phone number, they need to enter an ***** address to send us a message. Regardless, we located this buyer's purchase and we have contacted the team ticket office to have the ***** address changed from the ************* address to the gmail address used to make this complaint. We also forwarded the buyer the buyer's confirmation ***** from the .gov ***** to their gmail address. If this buyer has any other questions, they can login at MyFEVO, click details on their order and click the Need Help button.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for tickets to two *** events and they have been charged to my credit card already but there is no transaction record of either on the FEVO site and I have not received any updates on them. There is also no way to contact FEVO directly about it, so here we are ...The orders were placed on Nov. 23. They are for Florida Panthers vs. Los Angeles Kings on Jan. 27, 2023 (3 tickets Section 124, $97.40) and for Florida Panthers vs. San **** Sharks on Thursday, Feb. 9 (1 ************ Level, $18.40). I did place several other orders through Fevo on different events on the same day and they went through fine. These didn't. I want these tickets transferred to my Ticketmaster account the way the other ones did. Pretty simple. Let's get this done and I'll be happy to remove the complaint. If Fevo can't follow through, I'll take a refund ... but will not remove this complaint. If they fail to do either promptly, I will be taking further action against them and contacting the Florida Panthers front office and Ticketmaster to let them know about this.*******************

  Business Response

  Date: 11/28/2022

  Reaching FEVO's customer support can be done by clicking the yellow "Customer Support" button at the top right of our homepage, or by clicking the "Order Support" link in the footer of every page on our website. With that said, we researched this buyer's multiple purchases and discovered that they entered 3 different email addresses while making their purchases. They 2 missing orders referenced in this complaint were attached to an email address that didn't include the numbers in their correct email address and then another order not referenced here said gmaail instead of gmail. We have contacted the ticketing office to have this buyer's typos corrected. Once the ticket office fixes those errors entered during checkout, this buyer will have full access to all of their purchases. If the buyer has any other questions they can login at MyFevo.com, click details on one of their orders and select the Need Help button.
  

  Customer Answer

  Date: 11/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. ... Fevo, I did reach out to BBB this past weekend before this was posted to try to get them not post, but not sure anyone read or saw that message. Sorry for all the confusion. I would have contacted you directly but there way to do that or I would not have taken this step. Please ensure that all links are working properly on your site. Also, very difficult to type into several fields on the order form. Kept adjusting text ... may have inadvertently wiped out some email address entries. 
  
  Sincerely,
  
  *****
  
  
  
   
  
  

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried buying tickets through their platform and never received the tickets. I tried emailing them multiple times to no avail -- and of course there is no phone number to call them. I think this company is a scam.

  Business Response

  Date: 02/09/2023

  This buyer has placed 2 separate orders with us for 2 separate events. The fact that they had no issues with their first purchase shows that not only is our company not a scam but they enjoyed the experience enough to use our platform again. For their second purchase, this buyer typed their own email address incorrectly. We provided the tickets to the email address that was provided by the buyer at the time of checkout. The buyer claims they tried to email us several times but did not receive a response. Unfortunately, that is just not true. There are no emails from this buyer to FEVO. The first communication we had with this buyer was on November 11th, almost a month after their event when the buyer made a credit card dispute. Our billing department emailed the buyer directly as soon as we received their credit card dispute, which was the buyer's only attempt to communicate with us that there was an issue. This buyer won the credit card dispute and received their money back for their purchase where they typed their own email address incorrectly. FEVO is an e-commerce platform that is popular with ticket sellers. Many e-commerce platforms do not have phone support. If this buyer needed to contact someone about this issue via phone they have the ticketing office for the event, which they can call to have issues resolved. Furthermore, these were tickets to an in-person event where there are human beings you can speak to face-to-face. If this buyer could not access their tickets, they had the opportunity to speak to a human being in person at the event to gain access.
  

  Customer Answer

  Date: 02/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  If you take a look at Fevo's website, you will not find an email address. When I finally got in contact with someone from Fevo (they reached out to me after my credit card company got involved) they told me I sent my emails to the wrong address. I don't think I should be faulted for that because they do not provide any email addresses on their website -- I had to search to find one.

   

  Also, in their response they gave the advice that I should've asked people in person at the event because they would've had the answers to my questions. Firstly, I think it's ridiculous to show up to an event without a ticket and start asking questions. My inquiries were days before the event anyways. Secondly, I called the venue where my event was and they were unable to provide any help because they said that it was a Fevo issue and they had no control over that. 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  

  Business Response

  Date: 02/24/2023

  This buyer's initial complaint states that they are seeking a refund. Their money was returned to them on December 4th. We understand they were frustrated by their experience but they contacted the BBB to receive their money back and their money has been returned. Like many companies, we use an online support portal rather than email for support requests. Our support team can always be reached by logging in at MyFEVO, clicking details on the order you need help with, then click the Need Help button.

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently my credit card was charged $594.96 for 4 *************** tickets for game on 11/21/22 at 7pm through FEVO.com (FEVO, ***** The problem is the wrong email address was entered for the purchase - .com instead .net. I have tried using the wrong email address that was entered for the purchase and it bounces back and can not be delivered so these tickets have gone no where. The company does not provide a phone number and the email address ********************************** appears to be a auto response that redirects you to their *** page. The *** page instructs you to open your account and click on your order to get further support. My account is connected to my correct email (which I only for ordering reasons.) So there is no order connected to my account with the correct email. And if I try to add the wrong email address to my current account to pull the order through, it sends a verification code to the wrong email of which I cant retrieve obviously. It becomes a dead end. I have my bank who is also investigating since they were able to find a way to communicate with FEVO, INC. either. We are seeking a resolution for the money we paid for nothing in exchange - no product. Please help us communicate with this company. It should not be this difficult to reach customer service! Thank you in advance for your help!!

  Business Response

  Date: 11/01/2022

  It is unfortunate that this buyer entered a typo in their email address at the time of purchase. The email they reference and included a screenshot of, tells buyers that to send our support team a message they simply need to login with either their email address or phone number and click the need help button. If this buyer had trouble with their email address, the phone number login option is always available. Simply enter your phone number, you are texted a one-time code that allows you to login, then click the need help button to send a message. Regardless, we have notified the ticketing office of the typo issue, they are updating the email address and the buyer will access their tickets by logging in with their correct email address to the team app or team account manager.

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this course of 

  of action would not have worked since my phone number was not operable. So not having

  a customer service number available for customer situations such 

  as these - as we dont all live ideal lives -  makes your service VERY USER UNFRIENDLY and

  because of it, I would not want to use it again - too much trouble to get product purchase not 

  to mention good service. I emailed your company twice via a support email and I received an auto response 

  directing me back to your FQA page which was a loop that didnt help me. It wasnt until 

  I reached outbto BBB that I finally received product purchased. Horrible customer service - not worth the hassle!!

   

   

  resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******
  
  
  
   
  

  
  

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10-19-2022 purchased 4 tickets to LA KINGS GAME SATURDAY 10-29-2022 I RECEIVED CONFIRMATION AND AM ABLE TO LOG INTO FEVO.COM SEE MY TICKETS HAVE CONTACTED CS THERE ARE NO BAR CODES HOW CAN THESE TICKETS BE VALID GETTING NO HELP THRU EMAILS PLZ HELP!

  Business Response

  Date: 10/25/2022

  In the buyer's confirmation email it states, "All fans will receive their tickets via LA ************ App and seating location, 24 hours before the event." Since today is still 4 days prior to the event, the tickets have not been sent yet. This buyer will receive their tickets 24 hours before the event. If they have any other questions, they can contact our support team at ********** by clicking the Need Help button.
  

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/3, I purchased tickets to a NJ Devils game through FEVO. It was in response to a promotional email sent out by the Devils, offering a Photo Opp on the ice after the game. I purchased this for my children, 4 & 6. However, the actually in-stadium opportunity was to skate on the ice, and my kids do not skate. **************** told me in multiple emails that the Devils would be contacting us with information and instructions. I spoke with the team's sales department, and they have no information regarding this photo opp promo. FEVO just keeps saying "The Devils will give the info." There was no information regarding the promotion included in my confirmation email. There email referred all questions to the Devil's ticket office. Additionally, FEVO charged $20 over face value (not including fees) of the ticket for nothing. The same skating opportunity to skate is offered to every single ticket holder for the game. Sign up for free. There is no actual value in the alleged "promotion" they are offering. This is bait-and-switch at best, but really just fraud. Order number ********

  Business Response

  Date: 10/20/2022

  We reached out to the ticketing office on behalf of this buyer to request authorization to issue a refund. The ticket office declined to offer a refund and they let us know that they are emailing buyers the post-game photo opportunity details tomorrow (10/21).

  Customer Answer

  Date: 10/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [

  I am completely unsatisfied with the business' response to the matter. They contacted their vendor, who would not provide any refund to Fevo, therefore they would not address my issue.  *********** simply passed the buck to someone else. 

   

  I have still not received any information about how to obtain the promotion which I purchased. We had pictures taken on-site, but are still waiting for any information on how to get them. 

   

  As has been the norm for this complaint, Fevo continues to say "We'll get you info" and then never does. Still waiting. 

   

   

  ]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 10/27/2022

  We have been in contact via email and phone with this buyer both before and after their event. We have looped them in with the contacts at the team ticketing office and they have also provided this buyer with the info they are seeking here. Perhaps this buyer sent their BBB message before receiving this information from both FEVO and the team itself via email but in case those messages were missed we will send that info here as well. Once the photos come back from the photographer, they will email the link to buyers for them to download. The team ticketing department has the buyer's email address to forward the the photos the moment they arrive. If the buyer does not have the photos by the end of week they can follow-up on the email thread with the team ticketing office where this info was sent earlier today. FEVO is an e-commerce platform that is popular with ticket providers and events producers. The buyer received their tickets, they attended their event, they participated in the photo shoot and they have been given the details related to photo delivery. We have connected this buyer with the ticket providers and event producers who are fulfilling the photo elements of their purchase and they have communicated these details directly with the consumer. We have also sent direct communications with all of the info requested by this consumer and even called the consumer directly.
  

• Initial Complaint

  Date:09/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets through FEVO for a New ************ game. I received a confirmation email the day I purchased the tickets and an email 48 hours before the game to download those tickets. Unfortunately the tickets were no where to be found either on Ticketmaster or the Ballpark app. FEVO has no phone number to contact and after repeated emails, not one person responded back to me. The email I used to purchase the tickets match the email used on my Ballpark app to download the tickets so there should not be an issue. Im afraid this company scammed me and a lot of other individuals out of our hard earned money.

  Business Response

  Date: 09/23/2022

  It's possible this complaint was made before this buyer received our email messages but we replied to their email yesterday with details on how to access their tickets using the online Account Manager. We followed-up to that email today to make sure this buyer's issue is resolved. If their issue is still not resolved, we would ask that they respond to our email messages so we can assist with this issue more quickly and more directly.
  

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/19/2022 @ 3:30pm CST Pre-race passes for the ******************** I ordered three tickets for the Pre race for 9/25/2022 and I cannot see my tickets but the money came out of my account. I have logged into the Favo site and shows nothing. Please assist with getting this resolved. Thank you

  Business Response

  Date: 09/20/2022

  This buyer's order was incomplete. A temporary hold is placed on an account as a pending charge when an attempt to purchase is made. If the purchase is incomplete the pending charge will drop within 2-3 business days. With many banks those pending charges clear faster than that but unfortunately there is nothing we can do to speed up that process. Sorry for the inconvenience.