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Business Profile

Event Ticket Sales

Viagogo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Viagogo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Viagogo has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Viagogo

      175 Greenwich St Fl 59 New York, NY 10007-2450

    • Viagogo

      348 W 57th St Ste 191 New York, NY 10019-3702

    • Viagogo

      1209 Orange Street Wilmington, DE 19801

    Customer Complaints Summary

    • 214 total complaints in the last 3 years.
    • 137 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone created a fake account and purchased tickets for a game in ********. I live in ********! I called my bank immediately to advise of the fraudulent charge and they were able to help me reverse the charge. I called viagogo customer service and they are not removing or blocking the account. They are literally doing nothing to help and I feel like they are protecting the fraudster over me, the victim! Terrible company! You've been warned - DO NOT BUY TICKETS FROM THIS COMPANY! They are probably the ones who are frauding their customers since they won't help!

      Customer Answer

      Date: 04/01/2025

      Better Business Bureau:

      At this time, I have not been contacted by Viagogo regarding complaint ID ********.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:03/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought tickets on Viagogo on January 20th for a March 7th event.This was something we travelled for and spend money to go to, and less than an hour to the event, their support said the tickets are not available and they can only refund ***** this was a lot more money than just the tickets, I want to take legal action.

      Customer Answer

      Date: 04/01/2025

      Better Business Bureau:

      At this time, I have not been contacted by Viagogo regarding complaint ID ********.

      Sincerely,

      ******** *********

    • Initial Complaint

      Date:03/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased baseball tickets from this company for a game in *****. Upon completion of the purchase it was learned that the tickets were not able to be delivered physically or electronically to me in a timely manner. I asked for a refund of the tickets within *********************************************************************************** time. I was told no refunds were available even though the tickets have not been shipped or even processed for shipping.

    • Initial Complaint

      Date:03/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Number: ********* Date of Purchase: Monday, March 3, 2025 Amount Charged: ****** Website Link: ******************************************** Summary: Fraudulent website practices, refusal to issue a full refund, and failure to deliver purchased tickets.Failure to Deliver Tickets: Viagogo failed to provide my purchased tickets even up to the day of the concert, preventing me from attending the event. Their failure to deliver what I paid for constitutes a clear breach of their obligations.Deceptive Website Practices: Viagogos website misled me into making a purchase under false pretenses. Critical information about their refund policy was either misleading or deliberately hidden, which is a blatant attempt to deceive consumers.Absence of Refund Policy Information: The website provides no visible or accessible refund policy, effectively denying consumers their basic rights and leaving them with no options for *********** ***************** Despite numerous attempts to contact Viagogos customer service at **************************************************** I have received no response. Additionally, there is no visible mechanism on their website to request a refund, compounding my frustration.Exorbitant Service Fees: The service fees charged were excessively high and not disclosed prior to the purchase. This lack of transparency is highly unethical and further exacerbates my dissatisfaction.Damaging Online Reputation: Subsequent research revealed numerous negative reviews and complaints about Viagogo from other users who have had similar experiences. Many have reported being deceived and ignored by this company.I am demanding immediate assistance in obtaining a full refund of ******. Viagogos failure to provide the tickets I purchased, coupled with their unethical and potentially illegal practices, is unacceptable. I expect prompt corrective action and guidance on how to proceed.

    • Initial Complaint

      Date:03/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets to a soccer game through Viagogo, and during the 10-minute window in which the system gave me access to pay for the tickets, I indicated my first and last name, and address. I checked to see if there was information on how the tickets would be delivered and what fees might be associated with the purchase, and it did not give me detailed information. The only reason why I went through with the purchase is because I had seen that many fans for the club had to purchase tickets this way because the site for the club routinely had technical issues, which it did today for me (thus not allowing me to purchase tickets directly though the club).The website told me that I was purchasing two tickets for 520 Euros plus fees. It did not tell me how much the fees would be, and once I clicked submit order, I found out that the fees were ****** Euros, which is more than 81% of the cost of one ticket. The confirmation email also used my previous married name (that I had not used during purchase) and said that my tickets would be mailed to an address that I had not indicated was my shipping address. I called Viagogo to ask about the fees and my shipping address, and four or five of their employees hung up on me (despite me calmly asking questions). I asked for a refund and to speak with a supervisor, and those first four agents I spoke to would not transfer me or speak to a supervisor. Finally, the fifth agent did transfer me to a supervisor, and despite me explaining that it is against consumer trade laws to charge consumers a fee without telling them how much the fees would be, she said there was nothing she could do to help with how high the fees were and how the system did not tell me how much I would pay in fees. She checked to make sure my address had been updated in the system, but could not guarantee the tickets would be sent to me there. I am appalled by how ********* this business' customer service is, please help.

      Customer Answer

      Date: 03/28/2025

      Better Business Bureau:

      At this time, I have not been contacted by Viagogo regarding complaint ID ********. I received what seems to be an automated email refunding 5.30 Euros of the more than 200 Euros that I paid in fees, but this came with no explanation for the inappropriately small size of the refund. The manager I was finally able to speak with on the phone had explained that the fees were as high as they were because the tickets would need to be shipped internationally to me. A few days later, Viagogo indicated to me that I would need to meet with someone in ****** to pick up the tickets instead. Considering that the tickets were not sent internationally (or at all), I should be refunded significantly more from the price I paid in fees.

      Sincerely,

      ******* *********

    • Initial Complaint

      Date:03/03/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **Subject:** Urgent Complaint Regarding Missing Order and Payment Deduction I am writing regarding a dispute I raised their last month, which remains unresolved. I had three orders on this platform, and while delivering my tickets, I ensured that all three tickets were dispatched to their respective buyers' addresses. However, one of the orders (Order ID: ********** is now missing from my sales options.I have already filed a dispute regarding the cancellation of tickets by the buyer after I had delivered the tickets. Despite providing all necessary details, I have not received any reply from viagogo's team for over a month. Additionally, my payment has been deducted due to this issue, which seems to be a result of mismanagement from this company.I kindly request immediate action to resolve this matter.

    • Initial Complaint

      Date:03/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Incident Type: Consumer Fraud / Misrepresentation / Financial Loss Date of Incident: February 28, 2024 Location of Incident: ***************************************************, ** On February 9, 2024, I purchased a ticket through Viagogo for the ****** ***** show scheduled for February 28, 2024, at The **********, **********, **, for $323.47. I was assured by Viagogo that the event was scheduled as advertised, despite conflicting reports from other attendees about a potential rescheduling. On the day of the event, February 28, I confirmed with Viagogo, and they assured me that the show would proceed.I traveled over four hours from ********, IN, to **********, **, only to be informed upon arrival that the event was rescheduled to March 11, 2024. Viagogo never notified me of this change. After multiple attempts to contact Viagogo for clarification and a refund, I have received no response.Upon further investigation, I discovered the event was organized by another entity, All Events, and their contact details were shared by a different ticket seller. Despite this, my complaint remains against Viagogo for their failure to communicate accurately and provide any resolution.Request for Action:Investigate Viagogo for fraudulent misrepresentation and consumer deception.Assist in recovering my financial losses and take appropriate legal action against Viagogo.

    • Initial Complaint

      Date:02/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 21st, 2024 I purchased 2 tickets to see Oasis in ********* ******** through the Viagogo website for $1,827.77 USD. I waited 6 months for my tickets to arrive checking my email periodically. Now that the concert is 6 months away and I still need to secure travel and accommodations in ******** I reached out to Viagogo to see what the hold up was on the tickets. I spent hours on the phone with them and no one was able to locate my purchase, despite showing them my credit card statement and sending a screenshot with the amount charged from their Company. At the end of the call they stated they could not find the purchase, they could not send me tickets, and they would not refund the charge.

    • Initial Complaint

      Date:02/13/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today i tried and viagogo show the price for ****** ******* special ********* Days , when i tried to buy the ticket gone and not available, i tried another ticket its not avaliable again , i am very upset the site likes scammer . make waste my time and energy and i dont have ticket to buy i waste 3 hours time

      Customer Answer

      Date: 03/10/2025

      Better Business Bureau:

      At this time, I have not been contacted by Viagogo regarding complaint ID ********.

      Sincerely,

      *** ******

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets on my US VIAGOGO account and was charged in the wrong currency. Their website showed prices in USD and charged my card in CAD. This error caused a $310 foreign transaction fee to be assessed on my account. I attempted to resolve with both viagogo and my credit card company. Viagogo has refused to respond to any requests through their website even after receiving proof and screen shots that my account has USD listed as the default currency. I filed a claim with them asking for them to credit and rebill me in the correct currency which would cost them $0 to do and correct the problem. They refused.

      Customer Answer

      Date: 03/08/2025

      Better Business Bureau:

      At this time, I have not been contacted by Viagogo regarding complaint ID ********.

      Sincerely,

      ****** ******

    Viagogo is NOT a BBB Accredited Business.

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