Complaints

This profile includes complaints for Peloton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Peloton

  441 9th Ave Fl 6 New York, NY 10001-1663

• 

  Peloton

  140 W 23rd Street New York, NY 10011-9404

• 

  Peloton Interactive, Inc

  100 City Centre Dr Mississauga, ON L5B 2C9

• 

  Peloton Interactive, Inc

  151 Bloor St W Toronto, ON M5S 1N5

• 

  Peloton Interactive, Inc

  25 The West Mall Etobicoke, ON M9C 1B8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction Nov 7, 2020, since i got this bike i have not gone not even 3 whole months with no issues, the bike has been replaced 7 times with 13 times having a tech coming to my home. I called yesterday to see if i can get my money back since its a lemon. they will replace the whole **********.

  Business Response

  Date: 10/04/2022

  We sincerely apologize for the Member's experience. After reviewing the Member's account, based on the delivery date, the purchase is outside of our 30-day Home Trial and we are unable to accept a return at this time. Our Support Team has assisted the Member with a Bike frame and touchscreen replacement order that is scheduled to be completed on October 21.

  Customer Answer

  Date: 10/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   ************ Business, under ********** law this bike is a lemon, I have not even owned the a year completely with no issues its been replaced over 10 times. 
  I would understand their decision if this was the first time of having issues  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 01/26/2023

  We have contacted Peloton and they have informed us that the issue has been resolved. Peloton honored the return and your refund was processed on 1/24/23. They have stated they have sent out communication to you that the refund could take 1-7 business days from 1/24/23. 

  Customer Answer

  Date: 02/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My membership is current and active and my bike has been disabled with only billing being able to unlock. Ive contacted every branch of customer service to get my ***********.

  Business Response

  Date: 10/03/2022

  We are sorry to hear about this Member's Experience. Our Billing Team is not in office on the weekend which contributed to the delay in this process. We have reinstated access to this Member's touchscreen and have confirmed that this is now resolved. We thank this member for reaching out.

  Customer Answer

  Date: 10/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Peloton bike on 5/10/2022. I contacted Peloton on 8/31/2022 regarding a clicking noise my bike was making while in use. The rep named Affida **, reference #********, stated an emailed video was required. I emailed video same day and received a response on 9/3/2022 that the pedals needed to be tighten. I contacted Peloton again and I received a call shortly thereafter from Asurion. A technician came to my residence on 9/10/2022. The technician stated the pedals were not the issue and couldn't do much but tighten them. I contacted Peloton again on 9/15/2022. I informed rep ******************* reference #********, that the bike was still making the same noise. She requested a video be emailed again, but this time riding the bike with regular gym shoes. I received a response on 9/17/2022 that the bottom bracket and idle pulley needed to be serviced and parts were ordered. I was contacted by ******* on 9/20/2022. An appointment was scheduled for 9/27/2022 to have a technician come repair the bike. The technician never showed up or called. I contacted Peloton on 9/27/2022. I spoke with ***************** reference #********, and informed him technician was a no show for scheduled appointment. ****** stated he was going to escalate the issue and someone was going to call me within 24 hours or 48 hours at the very latest. No one called. It is now 10/1/2002, and I contacted Peloton once again. I requested to speak with a manager but a manager wasn't available. I spoke with rep ***************** reference #*********. ****** stated that the bike frame would be replaced with another one. Delivery to swap bikes has been scheduled for 10/7/2022. It has been a frustrating process getting my bike repaired. I had higher expectations considering Peloton claims to put members first as part of their values. Not to mention the amount of money spent to purchase their product, the membership fee that gets charged monthly, and the time spent each time calling. This is not the way to do business.

  Business Response

  Date: 10/03/2022

  We are very sorry to hear about this Member's Experience. Our Executive Support Team has reached out to the Member to ensure that this is resolved as soon as possible. In the meantime, we will investigate the previous interactions to ensure that our associates are coached appropriately so that this does not happen again. We thank this Member for reaching out to us and we hope to turn this experience around.

• Initial Complaint

  Date:09/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since purchasing the Peloton Bike + I have had to call for Peloton assistance 3 times. The first time is dated 7/11 for a handle bar replacement. However, I sent videos that it was not just the handle bar issue. The tech called me the day of to confirm what was needed so he didnt need to bring such a big order of parts with him. In attempting to repair my bike, he ripped by bike mat. On 7/15- peloton sent me a new bike mat. On 7/28- I had to reach out again because my bike was still making noise. Which makes sense since the initial tech did not want to repair the entire bike because it was too much for him. Today 9/30 I had to reach out to peloton again for the same issue.Not only have I invested in this company by purchasing a bike, but I also purchase stocks and keep being told I am a valued customer. However, the work is not being done properly. I keep taking days off work to get this resolved which costs me time and money! I asked if I can return the bike since there are so much issues with it and peloton doesnt want to repair it properly and I was told I couldnt do that either. The bike costs $3038 in total and I have already paid a little over ****. Not only that but I pay a monthly membership fee which I cant properly use because the bike is not being repaired properly. I am asking peloton waive the remaining balance of the cost of the bike since I cant return it. I keep having to take days off of work to wait during a 3 hour gap for techs to come fix the bike.

  Business Response

  Date: 10/03/2022

  We sincerely apologize for the Member's experience. After reviewing the Member's account, based on the delivery date, the purchase is outside of our 30-day Home Trial and we are unable to accept a return at this time. Our Support Team has assisted the Member with a Bike+ frame replacement order that is scheduled to be completed on October 21. 

  Customer Answer

  Date: 10/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I understand the replacement was scheduled. However, this is the 3x that i need to reach out to have the same issues repaired. 

  Peloton is not honoring their policies of providing costumer service, selling proper equipment or even resolving the problems. 

  I am losing money staying home from work due to the poor customer service and lack of attention to repair a bike i pay alot of money for. 
  If i cannot return it I would appreciate the remaining balance waived or reduced. 
  
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Business Response

  Date: 11/22/2022

  We apologize for the delayed response to ********'s inquiry. We have provided ******** with a $100 Apparel Gift Card, along with a refund of $ ****** and arranged delivery of completely new Bike as a gesture of apology for the issues she has experiencing with her current Bike. This will be the extent of compensation we are able to provide at this time. 
  

  Customer Answer

  Date: 11/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to Peloton to service my Tread that has been out of commission longer than we've had a chance to use it in the past 9 months since owning it. We are frustrated and feel cheated by the delivery/repair company since their people are also incredibly difficult to deal with (they have made sexual remarks to my family members while in our home repairing the devices, they create a mess and don't clean up after themselves and damaged the Tread while making repairs to it, leaving it cosmetically damaged after their supposed repairs). We just want to be done with Peloton as this whole experience has been insufferable and Peloton refuses to work with us on a return/refund for a device that has not been working and we have had 6+ repairs in the past 9 months of owning it. Every single part of the Tread we own has been swapped out multiple times. It is a terrible, non functional product.

  Business Response

  Date: 10/03/2022

  We are very sorry to hear about this Member's experience. We have ensured that a member of our Leadership Team will be reaching out to this Member shortly to ensure this is resolved as quickly as possible. We thank the member for reaching out. 

  Customer Answer

  Date: 10/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  This is more of the runaround and delayed response from Peloton regarding my issue. I still have not heard back from the business. They simply responded asking for more time and delays and no solutions. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 12/20/2022

  We appreciate ***** for reaching out to our support team to get further assistance. We can confirm that the accessories the member request as compensation have been delivered on 12/16/2022. Furthermore, the full Tread swap that was offered is scheduled for 1/13/2023.

  Customer Answer

  Date: 12/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  Still pending repair on 1/13/2023, will not consider the case closed until repair is conducted satisfactorily and no damage to my home is incurred during repair process as has occurred in the past. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had issues with my Peloton bike, in fact, I'm on my 4th frame. This one started showing issues a few months into owning it but due to life, I wasn't able to contact Peloton to get it fixed. However, recently things slowed down and I was able to. They decided that because it was my 4th frame, they'd do the fix for free. It needed a bottom bracket replacement. I scheduled it, no problems. The tech called the day of, to tell me I didn't have the right part (I did), then called back to tell me I need a frame replacement and didn't bother showing up. Never got a call from Peloton to schedule the frame replacement, so I called two days later. They wanted a tech to review the bike, so I scheduled another appointment. Tech shows up the day of, says it needs the belt replaced not the bottom bracket and leaves. Again, I didn't hear from Peloton, so I called the day after, then 4 days after, then contacted them online on the 5th. They tell me that the report says the Techs never came to my house (I have phone records and a nest camera). Then they tell me that the service company can't replace the bottom bracket in my area, even though everyone who I talked to knew it was a bottom bracket replacement (even the service centre said it was). Now they want me to purchase a frame replacement because they can't provide service in my area and have not only lied to me, but wasted 3 weeks of my time.

  Business Response

  Date: 10/07/2022

  We sincerely apologize for the Member's experience, as we can understand how this may have caused a great deal of frustration and confusion. Upon further review of the reported issue, we also took a closer look at their warranty status to see what options may be available to the Member. Considering the amount of time the warranty coverage has been expired, we have offered him a new frame at a discounted price of $625, originally priced at CA$1,270.00.

  Customer Answer

  Date: 10/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The issue I have is that their answer is that they've completely ignored the issue with their service group they use. Peloton leadership agreed to cover the bottom bracket replacement as a courtesy, probably based on the issues I've had in the past (I'm on my 4th frame). After two service calls where the technicians said I wasn't home, which is why they didn't do the work, at least that's what their report said. When infact, I had been home, received calls from the first, and had the second one enter my home, both events I have proof of. They tried to book a third call, but I pressed the customer service representative on what was going to be different this time. Only after that did they start saying the technicians are unable to do a bottom bracket replacement and now I have to pay for a new frame. This is complete fabrication just because they don't want to solve their service issue. Imagine if I had payed for the service calls and part. What would have happened then. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 10/28/2022

  We have provided ****** with the necessary steps to resolve his issue. Since a bottom bracket issue in the ******** region equates to a frame swap, we have quoted the price for the replacement frame that he will need since the member is well over one year out of warranty. As a courtesy, we have informed ****** that we can offer a discounted price of the new frame from the original retail value of CA$1,270.00 down to CA$625. The new frame will also come with a 1 year warranty. 

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  The issue is that there is no reason why they couldn't do a bottom bracket replacement. And because they don't want to follow up with their 3rd party service provider, they want me to pay 700$ for the frame. I have a hunch they wouldn't have an issue doing the repair if they hadn't originally agreed to fix my bike for free due to the egregious number of issues I've had. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  
  ***************************
  
  
  
  
   

  
  

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Peloton treadmill through Affirm (not who my issue is with) in early January 2022. 2/21/22 - Treadmill was delivered and unsuccessfully installed. Technicians could not power up the unit, claiming that it was likely an issue with the console or the outlet we were plugging it into. Called customer service at ******************** who verbally told me I'd receive a $200 refund, and was later sent an email that I would only be refunded $160.88 (Reference #********)2/22/22 - We replaced the outlet and Peloton confirmed they were sending another console to us.(Order #********************)3/16/22 - Waited almost a month before the next available technician was available. Technician swapped out console, but still could not power up unit. Now suggesting it was an issue with the base of the treadmill. (Order #: *********** ***)3/22/22 - Frustrated with the delivery process and how long I had already waited for a working treadmill, I requested and was granted a full refund #******** 4/14/2022 - Had to wait another 3 weeks before the next available date for pick up of the unit. Upon arrival, the team said they were actually there to swap the base. They did, and the unit still did now power on, now saying it must be an issue with the hand rails. The technicians said they were not able to take the faulty unit and I would have to call and schedule another pick up.6/5/2022 - Technician came out to fix "pinched wire" in handrails. Could not fix issue and determined it must be a faulty unit. He left the unit dismantled for easier pickup. It was been left like this, ever since.I've made countless calls and online support chats other than what is described above. Peloton has all of that in their records. I've exhausted my ability to deal with them. I've already received a refund, I just want the faulty treadmill that's been sitting in my house since February to be picked up. This whole process has taken way to long to resolve.

  Business Response

  Date: 10/01/2022

  We sincerely apologize for the Member's experience. After reviewing the Member's previous interactions, it does appear that their most recent return was canceled. We are so sorry for any inconvenience caused here. We will be initiating a new return order and reaching out directly to the Member, ****, with a self scheduling link. Additionally, we will continue to monitor this on an escalated level to ensure a successful and amicable resolution is met. 

  Customer Answer

  Date: 10/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My case was not resolved.  I did not get someone high ** in Peloton like I asked.  I got a general customer service rep who got my name wrong on the first email.

   

  I scheduled another pickup for 10/10 (yesterday).  NO ONE EVER CAME.

   

  I'm beyond frustrated and tired of the fact that I've been storing their defaulty product in my house for 8 months.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 10/18/2022

  We apologize for the frustration the member has experienced. We have worked with our Team and with our delivery partners in order to get the Member's return completed successfully on yesterday 10/17. Additionally we have reached back out to the Member to offer additional support if needed. 

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, September 20th I placed and order for Peloton apparel using my mobile device. Order was supposed to have 15% off because I provided my email address.I went through the express checkout process, which did not provide an opportunity to enter the promo code... and my card was charged the full amount.I immediately called the customer support line. The gentleman on the phone told me the easiest thing was for him to cancel the order, and I place another one, and use the promo code. That's what I did.Peloton did NOT cancel my first order. They shipped the same 2 items 2ce, and charged me both times. I have been on a web chat with the 2ce now to clear this up.... the will not refund the first charge until I jump through hoops, return the item that should never have been shipped, and then email them requesting the refund.I'm done.... All I wanted was the shorts at the discount that they originally reached out to me for.

  Business Response

  Date: 09/29/2022

  We apologize for the frustration the Member has experienced. We have worked with our Team to improve our practices. Our Team has also provided assistance to the Member and this issue has been resolved. 

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2021 I purchased my Peloton bike+. In August 2022 the bike would not turn on. I contacted the company. They sent a replacement set of handlebars indicating there was probably a short in that location. The handlebars arrived promptly. I waited to hear from the company who does the repairs. After several back and forth calls, it was discovered the service request wasnt done properly. Eventually, the repair was scheduled for 3 weeks after the handlebars arrived. It did not fix the bike. On 9/7 the technician ordered a new screen. It arrived a few days later. At this time Im still waiting the repair company to contact me to schedule an appointment for that. I contacted Peloton on 9/18 and was assured the coordinator would contact me personally the next day. They have not. Today, I contacted Peloton for assistance. No resolution has been made. I have currently paid 2 payments for the bike balance and 2 months of a membership I cant use because the bike wont turn on. My warranty expires next month, and I havent even been able to utilize my bike for almost 3 months.

  Business Response

  Date: 09/22/2022

  We are sorry for the delay and our records show that this is being taken care of. 

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My peloton has not worked for 3 weeks, no contact from customer service, I want a replacement. I purchased this for health reasons and I am not able to use it. Customer service said thousands of customers are experiencing this problem, thats not acceptable.

  Business Response

  Date: 09/21/2022

  We are currently working on resolving this issues. There are proper steps that need to take place before a replacement is deemed. 

  Customer Answer

  Date: 09/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [YourI have gone through the steps, they do not work , i want a replacement

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 09/29/2022

  We are sorry to hear that this isn't resolved. Although we are unable to accept a return at this time, we stand ready to assist the Member as previously offered via an email on 9/21. 

  Customer Answer

  Date: 10/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Close the complaint, I fixed the problem using a you tube video, terrible company, terrible service. Will NEVER purchase anything or recommend this company to anyone. I will voice my complaint to every cycling forum I can. Goodbye Peleton!!!!!!!!!!!!!!!!!!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************