Reviews

This profile includes reviews for Peloton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Peloton has 11 locations, listed below.

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  Peloton

  441 9th Ave Fl 6 New York, NY 10001-1663

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  Peloton

  152 Christopher St New York, NY 10014-2838

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  Peloton Interactive, Inc

  151 Bloor St W Toronto, ON M5S 1N5

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  Peloton Interactive, Inc

  25 The West Mall Etobicoke, ON M9C 1B8

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  Peloton Interactive , Inc.

  5050 Oakbrook Pkwy Norcross, GA 30093

Review Details

• Review fromJacklyn T

  Date: 09/04/2024

  5 stars

  Jacklyn T

  Date: 09/04/2024

  The first delivery attempt was unsuccessful. *** made sure that the delivery went well the second time and frequently check in to make sure everything went smoothly.

  Peloton

  Date: 09/05/2024

  Thank you for sharing your experience! We're thrilled that Rea was able to ensure your delivery went smoothly the second time around and kept you updated throughout the process. We truly appreciate your support and are so happy to have you as part of our community.

• Review fromTerry T

  Date: 08/29/2024

  5 stars

  Terry T

  Date: 08/29/2024

  I dont normally write reviews. However, I was fortunate to work with the best customer service representative ever. My ******************** required a series of repairs but *******, the Peloton customer service representative, made a difficult experience a success!! Highly recommend!!

  Peloton

  Date: 09/01/2024

  Thank you for sharing your experience. We're glad we were able to assist you with ****** Touchscreen. Your feedback is incredibly valuable to us, and we're thrilled to hear that we met your expectations.

• Review fromMadeleine K

  Date: 08/25/2024

  1 star

  Madeleine K

  Date: 08/25/2024

  I was having issues with the resistance k*** on my bike. After being sent the wrong part, twice, I decided to take the brake magnet assembly apart by myself, only to discover that the 'horseshoe' piece that the resistance k*** threads into was totally cracked in half. Of course, I am out of warranty and the only solution to this is a frame replacement. They have refused to provide me with a replacement part, saying that they don't produce and supply replacements of those pieces, necessitating a frame replacement. It's a tiny metal rectangle that's about an inch and a half long, and my only solution is to give them another thousand dollars and buy a new frame which will inevitably break down as well. I'm canceling my membership and considering myself the proud owner of a costly clothes rack. This company will not see another ***** out of me. For a company that seems to pride itself on its values, it's disappointing and disgusting that they would be so wasteful. How does it make more sense to replace the entire frame than to replace a single metal brick? They're out of their minds.

  Peloton

  Date: 08/31/2024

  We have reviewed your support history and understand your concerns regarding the resistance k*** issue on your Bike. After careful consideration, we can confirm that a frame replacement is the most accurate solution to fully resolve this. While your Bike is currently out of warranty, we have offered a discount toward the new frame, and are awaiting your response. With this offer extended, we now consider this matter closed.

• Review fromCarolyn S

  Date: 08/23/2024

  5 stars

  Carolyn S

  Date: 08/23/2024

  Excellent customer service. When I had an issue it was taken care within hours. Very happy with Peleton.

  Peloton

  Date: 08/26/2024

  Thank you for the positive review. We were more than happy to resolve your issue as quickly as possible. We are so glad you received your new Touchscreen, and that your Bike is up and working correctly. We thank you for being part of Peloton. We now consider this matter to be fully resolved. In the meantime, if you need anything else, please do not hesitate to contact us at ************ or email ************************************** We are here to help, and your satisfaction is our top priority.

• Review fromDavid I

  Date: 08/14/2024

  1 star

  David I

  Date: 08/14/2024

  The Treadmill was great when it worked. Would not turn on about 1 yr after warranty ended. **************** is what I would classify as clueless. You can hear one thing from one representative and hear something completely different from another (e.g. you service appointment is scheduled from 2-4 EST and your technician is in route but from another person you hear they are working on PST not EST, had to contact their 3rd party to figure out the true story)

  Peloton

  Date: 08/23/2024

  Thank you for your feedback. We understand your concerns and want to assure you that we have taken steps to address the issue with your product. Although your warranty expired in 2022, we extended a courtesy by waiving the service technician fee, allowing you to only cover the cost of the part necessary for the repair. Our goal was to provide assistance and alleviate the inconvenience despite the warranty being out of date. We hope this demonstrates our commitment to your satisfaction.

• Review fromKimberly B

  Date: 08/13/2024

  5 stars

  Kimberly B

  Date: 08/13/2024

  ************ with Peloton Member Support was fantastic! He offered quality communication over multiple months, and delivered not only an immediate short-term solution but also provided a permanent solution to my concern/problem. I truly appreciated his effort and continuous follow up - great customer service!

  Peloton

  Date: 08/22/2024

  Thank you so much for your kind words and for taking the time to share your feedback. We are glad to hear that you appreciated the quality of communication and the solutions provided.

• Review fromAdam R

  Date: 08/01/2024

  1 star

  Adam R

  Date: 08/01/2024

  Just bought my bike back in March of this year and now I cant even use it because they bricked their screens. Ive never had so many problems with a company or a customer service center than with ********************. The people in charge need to be investigated, they charge you for a service, then take away the one thing that lets you use the service, then on top of that they have the nerve to charge you MORE MONEY, to trade in your screen to get a new one. Corporate Criminals

  Peloton

  Date: 08/02/2024

  Thank you for bringing this to our attention. You have an older secondhand Bike. The Bike was out of warranty, and if any issues occurred with the screen, you would be provided with the option to purchase a more up-to-date touchscreen. We are happy that you have decided to buy the Bike. If you have any questions or concerns with your new Bike, please contact us, and we will be more than happy to assist you. In the meantime, if you need anything else at all, please do not hesitate to contact us at ************, or email us **************************************** We are here to help, and your satisfaction is our top priority

• Review fromLena R

  Date: 07/20/2024

  1 star

  Lena R

  Date: 07/20/2024

  My bike is less than 3 years old and for $2000 I expected it to last for years. My bike currently displays a white screen. I called Peloton support. The first guy I spoke to was no help. After multiple times being put on hold, I asked him if someone from Peloton can come and look at the bike. He said it's $160 for a technician and they're going to tell me I need to replace the monitor. He said my warranty is up and the monitor is $400. I told him this bike is basically new and for $2000 it should last more than 2 1/2 years. He basically said there's nothing else he can do for me. I called again to speak to some else. She had me send videos so she can try to troubleshoot. When I called back I spoke to now a third person. He said he reviewed the video and it looks like I'll need to replace the monitor. I said that's unacceptable I shouldn't have to replace the monitor already. He offered me 20% off and said there's nothing else he can do. I asked to speak to a supervisor. He said the supervisor will call me back in ***** hours. After waiting a week, I call now for a fourth time and speak to a new person. I tell her I'm waiting for a supervisor to call me. She tells me there was no request made for a supervisor to call and in fact my last phone call was not logged at all. After this a supervisor called me about an hour later. He tells me I need a new monitor and he can offer me 20% off. I again said I shouldn't need to replace the monitor on a new bike. How do I know after paying $400 to have it fixed it's not going to break again in a year. He said he has complete confidence in this product and if I get it fixed it will last for years. I said how can you have confidence in the bike lasting years once its fixed when a new bike didn't last.Even with normal wear and tear I shouldn't have to replace parts so soon. He told me he can schedule to fix my monitor at 20% off if that works for **** told him I am not ok with it and it's ridiculous for me to pay that much money.

  Peloton

  Date: 07/22/2024

  Thank you for bringing this to our attention. When members are experiencing an issue with their device, we strive to gather as much information and troubleshoot as much as possible to resolve the issue before resorting to a replacement part. Each purchase of a Peloton Bike(+), Tread(+), Row, or Guide includes a one year standard limited warranty. We also offer the purchase a Peloton Protection Plan, which allows for the extended coverage of the device. Because a Protection Plan was not purchased for the member's device since their limited warranty expiration, we will be unable to completely cover the cost of the necessary repair. We will be happy to proceed with honoring the offer for the discounted repair, however we will stand firm on our Warranty Policy that is agreed upon checkout. Now that the issue has been addressed, we consider this matter closed. 

• Review fromKay T

  Date: 07/16/2024

  1 star

  Kay T

  Date: 07/16/2024

  Can you give less than 1 star? Ive been a peloton member since 2020. I am currently on my second treadmill and I purchased the extended warranty. My treadmill gave me the screen of death on Friday, it is now TUESDAY and I cant even tell you how many phone calls and emails I have made. For a machine I spent over three thousand dollars on and use EVERYDAY you would think the customer service wouldnt play games with you. Today, I got told they can schedule a technician but they have no dates so I WILL have to keep checking back in order for my treadmill that stopped working out of nowhere to be serviced. I just dont understand how this companys customer service can be so horrible. I am currently on hold with customer service for the third day in a row and Ive been on hold for over an hour as Im writing this complaint. I am appalled that this is how I am being treated after spending an hour and 15 minutes on the phone. The representative also HUNG UP ON ME because there is NOTHING ELSE SHE CAN DO.

  Peloton

  Date: 07/17/2024

  Thank you for bringing this to our attention. Regrettably, we do not have authority over the scheduling dates offered by our delivery or repair partners, as these appointments are managed by third-party companies. We would be happy to contact our repair partner to explore the potential for an exception for schedule flexibility and is a path we take on a regular basis if the Member runs into scheduling friction. We will also be sure to address the member's concerns regarding their experience with Member Support as well. We now consider this issue resolved and closed.

• Review fromTyler S

  Date: 07/12/2024

  1 star

  Tyler S

  Date: 07/12/2024

  I have had zero issues with my bike+ but about 3 months ago when the issues began with the entertainment function, I didn't have access to the MAX *** and I could no longer expand my screen using any entertainment ***s. I have had several different conversations with Peloton Support and none of their fixes have worked. They told me "you will have to but another screen" which is an absurd answer given this all seems to be a software issue not hardware. I asked to talk to the supervisor on my last call and was told that the supervisor would call me shortly. The supervisor finally called me a full day later at 10:05 PM which is an absurd time to call someone. I missed the call as it was late and from an unknown number. I then received an email from the customer service rep right after the call saying that her supervisor had called and to call back. I asked what number to call as I don't want to go through the entire process again and I have received zero response back. At this point, I am about done with Peloton with the way they have handled this and the fix being "buy a new display" instead of fixing the software issues they have. Absurd for how expensive the product and monthly fee is.

  Peloton

  Date: 07/14/2024

  We apologize for any frustration this has caused. Our streaming feature is in a beta phase causing some features to be unavailable at times. This is not the case for the *** **** We confirmed *** is not available at this time on any of our Peloton products. We encourage our members not to purchase a new screen considering this will not resolve your *** request. We have provided the member with this information along with a few Membership waivers. While we do have some Supervisors later than expected, we apologize for the late phone call and appreciate the feedback on how we can better communicate. This feedback helps us to provide a better member experience. We look forward to hearing from the member and ensuring this matter is fully resolved.