Complaints

This profile includes complaints for Michael Kors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Michael Kors

  11 W 42nd St Fl 21 New York, NY 10036-8002

• 

  Michael Kors

  30 Main St Street H Southampton, NY 11968-4861

• 

  Michael Kors

  8405 Park Meadows Center Dr STE 1610 Littleton, CO 80124-5005

• 

  Michael Kors

  350 84th St SW STE 700 Byron Center, MI 49315-7003

• 

  Michael Kors

  8111 Concord Mills Blvd Concord, NC 28027-6462

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned order number ********** to the MichaelKors store. I wanted to exchange but I was told I could not do that. I was told by the store that I have to outright purchase the new bag that cost $161. The store said they would take care of returning the bag I did not want. I checkedtracked and the bag I returned was delivered back to their warehouse. Yet MK is reluctant about refunding my money. I was told that I have to wait for an inspection then wait due to holidays and weekends. They have my money $137 and the merchandise but thinks they can refund my money at their own leisure.

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** *****
  
  
  
   
  
  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pink rose gold watch. It fell apart on the inside. **** gold peeling off and tarnished quickly.

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Michael Kors regarding complaint ID ********.
  
  Sincerely,
  
  ******* ******
  

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order in March it arrived with a broken zipper and the other item was damaged as well. I called into customer service the same day and after numerous attempts to speak to customer service who was horrible I asked for a supervisor which **** got on the phone cleared up the issue and sent me a return label. He apologized for the confusion and honored my coupon code to get new merchandise with the discount of *****. I placed an order hit the Rakuten button to earn cash back on purchase and I was getting the promotion of 25% as well. (I have a snapshot of the promotion) I did not get the promotion off the purchase only one item, which here we go again I had to call customer service. I was told no problem she would fix it to reflect the whole purchase not the one item and that the ***** would be credited to the account as soon as it shipped. Well guess what it never applied and I called spoke to 5 reps. one man names **** **** up on me when I asked for a supervisor. I had to call back 4 more times I was told I was not eligible to receive the promo code on this order. I asked for a supervisor who got on after 30 minutes and he was giving me wrong information as well. When I told him I had the snapshot and was filing this complaint because the service is horrible and thats all you hear anymore about this website, he then stated he would give me the promotion. It was as he was doing me a favor. Well it was not a favor I can assure you it was what Michael Kors worked out with *******. I asked him to please send me an email with the exact amount I finally paid when the promotion was put on the account. He agreed and stated he would as soon as we hung up. I did not get the email as he promised and I did not get the discount. Is there anyway this company can review the calls that were made to fix the problem so they can see how staff are when handling situations. I would like to speak to someone regarding this because I was still not charged the correct price.

  Customer Answer

  Date: 06/01/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Michael Kors regarding complaint ID ********.

  I have been waiting to hear something regarding this because it is still ongoing. 
  
  Sincerely,
  
  ****** ********

  
  

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a MK crossbody as a Christmas gift. I tried returning it in Jan. I don't even want to return it, I just want an exchange for something different.I was advised I can return/exchange. I mailed this item back on 2/3/25. ** didn't receive it until 3/28/25. Where it sat in *****, it not due to me!

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep saying they sent my $296 return. I have spoken with the bank on multiple occasions. They have not sent it. Today they are claiming there is a problem with my card so I can get a gift card or check. There is nothing wrong with my card. They have now stated I need to wait another 3-5 days for an escalation. This has already been 3 weeks

  Customer Answer

  Date: 04/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* **********
  
  
  
   
  
  

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Michael Kors (MK) bag for my cousin on 07/24/2024. After 1 to 2 uses of the bag, she noticed leather cracks and peeling. I emailed ******************* & submitted a warranty claim form in Sept 2024. After a month of following up, I was told I needed to ship the bag to their office for further inspection. I explained the bag was purchased as a gift for my cousin (during her vacation in *****************). She lives in ****** so I asked if there was an office in ****** she can send it to.Instead, a customer service agent offered a MK e-gift card in the amount of $89.00, equal to the price I paid for the item. I accepted the offer & was told the e-gift card will be sent to me within ***** hours. I had to send another follow-up email after 72 hours. I finally received a MK e-gift card with $89 on November 16, 2024. However, the email was addressed to '******* ******', which is not my name. I disregarded the incorrect name as I thought it was just a typo and the e-gift card would scan regardless.The nearest MK store from my residence is about 45 minutes to an hour way with traffic so I don't often go as I wish. I was finally able to visit a store on Feb 2025 and attempted to use the e-gift card to get a replacement bag for my cousin. However, I was told by store staff that the e-gift was "inactive" and I needed to re-contact customer service. On the spot, I emailed ******************* to express my frustration and asked to resolve the issue. Their response claimed the gift card was used on 11/26/2024. I was shocked & explained it was not me, & requested their team to check the transaction details such as the city/state of where the gift card was used. I kept assuring them that it was not me and shared that I live in **********, **. I sent multiple emails urging further investigation but customer service kept their response brief saying the gift card was used. My concern was not properly addressed and my cousin is still left with a defective bag.

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Michael Kors regarding complaint ID ********.
  
  Sincerely,
  
  ****** *********
  

• Initial Complaint

  Date:03/26/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Items were delivered and left at door. When I got home nothing was there,

• Initial Complaint

  Date:03/25/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this set on march 6th and it was delivered on march 12th. I just took it out of the package 4 days ago. Because I was i still using another michael kors purse that I loved. I had to be taken to the hospital by ambulance on the 23rd all I had on me was the wallet. When my husband brought my purse to me I had noticed the handle was ripped. They are claiming this was done by me. Which there was no way since this was the first time the purse had left my home since I had received it. I have contacted them and they are refusing to replace it and honor their 1 year warranty. I do not feel I should pay for something that is falling apart after one use and or they should honor their end of the warranty. It is not right for me spend ****** for a purse and wallet and have it fall apart like this. I have made contact with them and with afterpay regarding this situation and neither want to make the situation right. I am highly upset. I order from michael kors all the time and have never had issue like this before. I would just like a new purse. I don't want to ruin their name but it is not right what they are doing.

• Initial Complaint

  Date:03/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Michael Kors due to their poor customer service and failure to resolve an issue with my lost order.I placed an order with Michael Kors (Order ************, and they shipped it via **** Tracking #**************************. However, the package got stuck in a neighboring state and has not moved for an extended period. I contacted ****, and they confirmed that there are no further updates and advised me to reach out to the sender for a resolution.I then contacted Michael Kors customer support, expecting assistance in either replacing my order or issuing a refund. Instead, they told me to wait 30 business days or more. This is completely unacceptable. I should not have to wait 1.5 months for a resolution when **** has already indicated the package is lost.Michael Kors has provided no real assistance, no alternative solution, and no commitment to resolving the issue in a timely manner. Their handling of the situation is unprofessional and dismissive of customer concerns.I am requesting either a full refund or a replacement of my order immediately. Their refusal to take responsibility and assist their customers demonstrates extremely poor service, and I hope BBB can help facilitate a resolution.Thank you for your time and assistance.

  Customer Answer

  Date: 04/06/2025

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Michael Kors has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a handbag in ******* store. I live in ********** and any Michael Kors store refuses to honor the receipt or the bag. I want to exhange the bag as it was a gift and the person did not like the bag. The store in ******* said I can exchange it in any store. The store policy also says so. But now they are not honoring.