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Business Profile

Fashion Designers

Michael Kors

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Designers.

Complaints

This profile includes complaints for Michael Kors's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Michael Kors has 78 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Michael Kors

      11 W 42nd St Fl 21 New York, NY 10036-8002

    • Michael Kors

      30 Main St Street H Southampton, NY 11968-4861

    • Michael Kors

      8405 Park Meadows Center Dr STE 1610 Littleton, CO 80124-5005

    • Michael Kors

      350 84th St SW STE 700 Byron Center, MI 49315-7003

    • Michael Kors

      8111 Concord Mills Blvd Concord, NC 28027-6462

    Customer Complaints Summary

    • 204 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a MK purse. The handle started to come apart. I contacted MK consumer support at ******************************************************************* with pictures of my purse and receipt where I purchased it in ***********, ** on 2/19/22 for $163.53. I completed the form and sent pictures and my receipt. They told me to send it in. I mailed it by **** on 6/9/22 and I have a receipt for it and paid $14.55 out of pocket. I have contacted them almost daily since then by email and phone. They have no answers for me except they have examined it and great news it is covered and will be repaired and returned in 2-3 weeks. I keep getting the same response. I can not get a real answer about my purse and they always say they will get back to me and they don't . I want a new purse just like the one I had or my money back plus shipping I paid out of pocket. This has been so stressful and ridiculous. This has been the worst customer support I have ever received! I feel they have lost my purse. I CAN NOT get a real answer and DO NOT have my purse after 7 week.Here are my correspondences:5/30 I emailed customer service, they responded and sent me the form 6/9 I mailed purse and form 6/21 I emailed to ask if they received my purse, they replied great news it is covered and I would have it back in 2-3 weeks 7/14 I emailed and asked the status 7/19 I emailed and asked the status, they replied they would get back to me when they know something 7/20 I called and asked the status, they said they would get back to me when they know something 7/27 I emailed and asked the status, they emailed great news it is covered and I would have it back in 2-3 weeks 7/28 I emailed and told them I wanted a new purse or my money back

      Customer Answer

      Date: 07/30/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

    • Initial Complaint

      Date:07/25/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,I purchased a pair of shoes from Michael Kors and the sizing was not correct. Then I decided to return the product. I went to the store in UTC *********. The lady working there told me we do not handle the return if you paid with Paypal! I even asked for a credit store they told me that they do not do anything if I paid with paypal!You must mail it back to the store! I mail it back to the store! They return it saying that it was wore we cannot accept it and ship them back to me! I took it again to the store they accept the condition but they said that since it pass 30 days they cannot accept it!I feel like they are playing with me in a mean way!I should not pay for your weakness of not having a right system in your store to accept paypal! If you cannot handle it, do not accpt paypal! Now I am stuck!

      Customer Answer

      Date: 08/19/2022

      Better Business Bureau:

      At this time, I have not been contacted by Michael Kors regarding complaint ID ********.

      Sincerely,

      ***************************

    Michael Kors is NOT a BBB Accredited Business.

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