Reviews

This profile includes reviews for Michael Kors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Michael Kors has 78 locations, listed below.

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  Michael Kors

  11 W 42nd St Fl 21 New York, NY 10036-8002

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  Michael Kors

  125 Westchester Ave White Plains, NY 10601

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  Michael Kors

  6501 Grape Rd c/o University Park Mall Mishawaka, IN 46545-1007

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  Michael Kors

  3251 20th Avenue, Suite 167 San Francisco, CA 94132

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  Michael Kors

  1000 North Point Circle Suite 1152 Alpharetta, GA 30022

Review Details

• Review fromAnt K

  Date: 10/08/2024

  2 stars
  ? Date of purchase: AUGUST ******* I received the gym shoe on August 16, 2004 and worn them three times. The side of the gym shoe is bubbling on both sides. When on reached out to MK's on September 29, 2024, I was told that 30 days have exceeded. I feel though they could have honored some sort of coupons. I've purchased shoes in the pass but never experience this situation on-line. Disappointment Customer :-(

• Review fromjenny w

  Date: 10/07/2024

  1 star
  How Michael Kors is good name brand product, it is terrible product, should be sell in dollar tree. not value product?

• Review fromTracy S

  Date: 09/11/2024

  5 stars
  I agree with EVERY complaint I have read. I have several MK bags that I take very good care of and every single one of them the handles are peeling and coming apart!!!It is very embarrassing and makes the bags look fake.Waste of money. Will no longer purchase MK items.

• Review fromMonica T

  Date: 08/08/2024

  1 star
  Ordered a tote bag embossed with the following: Michael Kors (New York established 1951)Received a tote embossed with Michael Kors(only), no establishment I feel like I've been scammed.

• Review fromJasmin G

  Date: 06/24/2024

  1 star
  On May 19th I went to the **************** Outlets location and encountered a lovely racist employee. This employee was quite openly racist and treated everyone different as you can imagine I am black, and guess what she is? Anyways, I don't tolerate racism as I was raised by a white woman who didn't raise me that way. Any-who they had bathing suits in the store, someone lighter than me asked to try on the bathing suits and was given a fitting room, a few minutes later I grabbed the same bathing suits (they were having a huge sale) I was told by an employee that I can't try them on I said why not? So, the lovely racist came over and told me " I can't try on any bathing suits, that goes for everyone." Mind you I just saw someone a few minutes go in before me trying on the same bathing suits with no issue. I said isn't that funny I said because you guys just let someone in to try on the same two bathing suits and they were lighter skin isn't that ironic. She had no reply raised her voice and said, "NOBODY CAN TRY ON THE BATHING SUITS", want to know something funny? The light skin person they let try on the bathing suit was actually my mom. Scroll up and you can catch on to exactly what's going on here. So, she allowed my light skin mom to try it on but me no way as I am dark skin.I tell my mom what happened so we both proceed to leave, and this lovely racist is talking about me to her employee. I was like wow how professional, for you to be ignorant, degrade someone in public and think you will get away with it. Anyways I contacted customer service 5/19/24 when it happened its 6/24/24 I have gotten zero phone calls from management, I have spoken a few times with one gentleman who seemed empathetic but there has been no call to me, or any follow up and it's been over a month. I guess this company is okay with racism and this ladies' actions. I found out she's done this before and she's in management so maybe that's why they don't care. Way to go.

• Review fromDee W

  Date: 04/28/2024

  1 star
  I paid hundreds of dollars for this jewelry just to wear it for less than 2 months. The gold jewelry tarnished and turned black. I tried to get a replacement just to be told that it was no longer under warranty. I bought items to be given as future gifts just to open them and they were no longer gold. Of course I was told they too were out of warranty. For the amount I paid for these items, I could have purchased 14k gold items!

• Review fromNatasha C

  Date: 03/20/2024

  1 star
  I ordered a pair of shoes after I had updated my address twice the system still went to the old address. I called Literally minutes after I placed the order and was refused help to just update the adddress and told to watch *** tracking and then have them hold package for pick up. *** subcontracts out to **** and MK knows this as well and knows it cant be stopped or corrected. Why couldnt they just help before sending it to the wrong place to begin with. Im out over $300 now for no reason. Horrible customer service and I will no longer be shopping with them. Please be cautious buying from MK. Theyve gotten too big and popular so theyve forgotten what made them a luxury brand to begin with

• Review fromSumita B

  Date: 02/25/2024

  1 star
  I recently had an incredibly disappointing customer service encounter with **********************, which stands out as the worst I've ever experienced. It's astonishing to witness such treatment from a renowned brand like Michael Kors. My ordeal began at the Michael Kors outlet in Deer Park, when I attempted to return a pair Boots on January 27th. I tried explaining my situation, highlighting my absence due to international travel and subsequent illness. Store manager, *******, was unprofessional and offered only a fraction of the original price as store credit. . This was baffling considering I had originally paid $120 for the boots, which were being returned in impeccable, brand-new condition. Reluctantly, I accepted the $65 store credit, despite the fact that the boots were initially purchased for $120. Later, I discovered that the same boots were listed online for $79, directly contradicting the store's valuation of $65. This inconsistency not only disappointed me but also raised significant concerns about the integrity of Michael Kors' customer service. Despite my efforts to resolve the issue with customer service, no satisfactory action was taken. I demand a full refund and accountability for ********* behavior.It's now been a month, and I haven't heard anything from Michael Kors. I've spent an exorbitant amount of time following up, making numerous calls just to get my own money back, which is absolutely ridiculous. All I'm asking for is that Michael Kors stops deceiving its customers and refunds the money rightfully owed to me for the boots returned in perfect condition. They need to cease taking advantage of hard-earned money from their customers.

• Review fromCindy S

  Date: 01/26/2024

  1 star
  Dont buy anything from this company that you might want to return. I will never buy from this company.

• Review fromLisa R

  Date: 01/17/2024

  1 star
  Refused to process a return on an unused handbag, with tags on, in original packaging, with receipt. Item purchased in-store and return attempt was in the same store. Contacted customer service and they said returns are at the discretion of the store manager. This is nowhere in their return policy.