Complaints

This profile includes complaints for Equitable's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Equitable

  1290 Avenue of the Americas, 12th Floor New York, NY 10104-1300

• 

  Equitable

  845 Crossover Ln. #215(former) Memphis, TN 38117

• 

  Equitable

  3767 New Getwell Rd.(former) Memphis, TN 38111

• 

  Equitable

  AXA Art Americas Corporation 3 West 35th Street, Fl 11 New York, NY 10001

• 

  AXA Financial Advisors, Inc.

  201 W. Big Beaver Suite 350 Troy, MI 48084

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 24, 2025 I requested a total balance transfer from my Equitable account to my ******** account as I decided to change my tax sheltered annuity program due to Equitable's high fees. I completed all of the paperwork as requested by Equitable on 1/24/2025. I received no communication for one month- when I followed up to ask for status- I was told the paperwork was not processed due to ********'s certifying officer did not sign the paperwork 2/21/25. I then sent new paperwork to ******** asking for an official certifying officer signature. Following up a week later 2/27/25- Equitable informed me that they did not receive it. I then asked ******** to sign and provide to me and I delivered to Equitable myself via email. I followed up repetitively to ensure Equitable would process the transfer on 3/6/25, 3/21/25, and 4/2/25. They then sent me a zero balance letter on 4/8/2025- stating that they mailed a check for my balance $6735.22 to ******** (apparently not a certified check or by certified mail). However, one month later 5/9/25 ******** was still not in receipt of said check. I then asked Equitable to resend and they stated that they would first need an affidavit from ******** stating that they did not receive the check. Equitable reported mailing the affidavit on 5/9/25 (******** reports they did not receive it). Equitable reported faxing it to ******** on 5/12/25 (******** did not receive it). Equitable reported faxing it to ******** again on 5/14/2025 (******** didn't receive it). Equitable finally emailed it to ******** (myself on CC) on 5/19/2025. ******** received it, completed the form and returned it on 5/20/25 (Equitable reported not receiving it). ******** faxed it to Equitable again on 5/28/2025. Equitable reported receiving it but refused to send it to the address provided because it was not added to the affidavit. It's been nearly 5 months Equitable is holding my money hostage.

  Business Response

  Date: 05/30/2025

  Good Morning, 

  Thank you for your correspondence received in our office today regarding your file # ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to terminate my insurance policy with Equitable prior to my payment date (March 9, 2025) and at that time I was told that I would be receiving a refund of $500 and that I would need to sign certain papers. At the time I was not told that the refund was based on the date the termination papers were received in the office. It would make sense that the date I called to terminate the policy would be the date of termination. However, I am being told that, that is not the case and that the date the papers were received was the termination date. The papers were signed immediately are returned. I am being told that the papers were not received in the office until April 9th which I find hard to believe that it took 30 days for the papers to be delivered by the post office. Part of problem may be that the office staff only works part time. I believe this is a tactic Equitable uses not to refund the $500 quoted on the day I called and terminated the policy. I want to report and make everyone aware of the manipulation and unethical practices of Equitable. It is shameful that insurance companies are permitted to practice and get away with unfair and unethical practices such as these.

  Business Response

  Date: 04/29/2025

  Dear *** ****:

  Thank you for your correspondence received in our office today regarding your Complaint ID:  ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

  
  

  Customer Answer

  Date: 05/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Unfortunately, I am unable to access prior emails due to recent fraud activity making it necessary for me to cancel and change all of my personal contact information including my email.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

  Business Response

  Date: 05/23/2025

  Good Afternoon, 

  Thank you for your correspondence received in our office today regarding your file # ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

• Initial Complaint

  Date:04/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Equitable has told me that this Life policy has a loan against it but the bank has no record! I have been trying to get any information about the loan and their only answer is that we will send a letter to the bank each month until we get a response there is nothing we can do! My father died Aug 2 2024! I asked how long they would continue the letter, "forever", and their answer was yes until they get a response! I am the executor of his estate and would like the account number of the loan and they would not even give me that nor a copy of the letter they are sending!

  Business Response

  Date: 04/21/2025

  Good Morning,

  Thank you for your correspondence received in our office today regarding your file # ********.

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This another delay tactic to allow them to keep the death benefit that is due to be paid. Furthermore, it does not give me a path to the resolution!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   

  Equitable has told me that this Life policy has a loan against it but the bank has no record! I have been trying to get any information about the loan and their only answer is that we will send a letter to the bank each month until we get a response there is nothing we can do!

  My father died Aug 2 2024
   

  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 05/06/2025

  Good Afternoon, 

  Thank you for your correspondence received in our office today regarding your file # ********.

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. I purchased a term life insurance policy from the company in 2004. Due to a divorce in 2016, I called the company to change my mailing address and name on the account. They explained that they could not change my name over the phone, but updated my address at that time. They mailed a form instead for my name change, which I mailed, but they never updated the name on the account. This is a big issue in itself, because this could make the account null and void. 2. Fast forward 5 years later, I moved again, and added a forwarding address, as well as contacted all of my existing bill payees. The address change was clearly not made because they continued to mail to my old address for a matter of years after this. In the meantime, my policy expired in 2024, but instead of canceling the policy, Equitable, without any permission from me, starting charging my account auto withdrawals in the amount of $163.76. This is an increase from roughly $25mo. I didn't catch the withdrawals at first, but when I did, I called immediately. I spoke with probably 4 different people and finally one female I spoke with said she would mail a form. I asked for it to be mailed and emailed. They failed to send either, so I had to call back and start the process over. 3. The form sent was a form to surrender the account. I filled it out the best I could, including the details of their error. Instead of a refund, they mailed me documentation of letters sent to my incorrect address, with my incorrect name, with threats to automatically withdraw funds if they don't hear back from me. They state that none of the mail was returned to them, however no additional attempt to contact me by signature mail, or by phone was ever made. No permission was given by me at any time. 4. The company stated that they emailed me at **************** on August 14th, 2024. This email was closed in 2015 and they would have received a bounce back, which they did not record as happening. This is SO wrong!

  Business Response

  Date: 04/14/2025

  Good Morning, 

  Thank you for your correspondence received in our office today regarding your file # ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working on cashing out my 401K since February. I had a difficult time getting anyone to give me information. **** ********* is who was assigned to my former school, through this company, but he hasnt taken my calls, called me back, and or returned any of my e-mails. I found the customer service number and filled out all the required paperwork and faxed it to both numbers I was given on the morning of March 19th, which included sensitive information. The fax machine printed the confirmation that both parties received the paperwork. I have called customer service nearly daily and no one can tell me if my paperwork was processed or when I can expect my check. I have done everything Ive been instructed to, but they have dropped the ball on their end.

  Business Response

  Date: 04/14/2025

  Good Morning,

  Thank you for your correspondence received in our office today regarding your file # ********.

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  While they have reached out to ask for account information, which I provided, I have not heard back from them again.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Business Response

  Date: 04/15/2025

  Dear *** *****:
  

  Thank you for your correspondence received in our office today regarding your Complaint ID: ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next ********************************************** your correspondence. If you desire a copy of our response, please contact the consumer, or his or her representative.

  
  

• Initial Complaint

  Date:04/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My life insurance policy for my wife and I had two policies and they both were terminated after paying our insurance premiums for 25 years straight. I need help to get my money back for my wife and I. I am 75 years and my wife is 74 we have 4 beautiful kids. We have been married for 42 years and going. We have had our payments paid on time every month for 25 + years with Equitable and they terminate our policies abruptly. And weve been trying to get this sorted out but have been at a standstill since the past 2 years or so. Please help us. I have been working on this issue for over two years now. Please help us, thank you.

  Business Response

  Date: 04/04/2025

  Good Morning, 

  
  Thank you for your correspondence received in our office today regarding your file # ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two life insurance policies with the equitable. I've been trying to get the forms in order to change the beneficiaries. I have only been able to reach them over the telephone and the agent that has helped me has not been able to get me the beneficiary forms I've spent hours on the phone now and nobody has been able to help me and it has been very frustrating. There's not even a supervisor that can come to the phone and help this problem. This is a technological problem and I can't understand why it's so difficult just to get a form to fill out.

  Business Response

  Date: 03/26/2025

  Good Morning, 

  Thank you for your correspondence received in our office today regarding your file # ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Thank you for your prompt action. I will notify you if in 30 days I do not get a satisfactory answer.

  
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about march 3 2025 I faxed a form to ************************** re withdrawal from my *** account.. on March 10 I asked for status of withdrawal and was told they sent the money to my check account on March 7th. The money was not in my acct. I was told that sometimes ACH trans take several days. They said they would call me back on March 11th between noon and 1pm. No call!! On March 12th I called again and was told they would have to call me back within 24 hours. Something is amiss. Never had a problem with them before but something is wrong here. I can't pay my bills without them sending the money to my check acct.

  Business Response

  Date: 03/13/2025

  Dear *** *****: 

  
  Thank you for your correspondence received in our office today regarding your Complaint ID: ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next ********************************************** your correspondence. If you desire a copy of our response, please contact the consumer, or his or her representative. 

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently a client with Equitable. I am very concerned about doing business with Equitable because 1. They continue to get my personal information wrong 2.Although I complain to them many times, Equitable continues to send me the same form to fill out that has incorrect information on it.3.I have told them that I do not want to get these forms and that my emergency contact is wrong.I do not want to do business with a company that is supposedly managing my assets when they cannot manage their own bookkeeping.I want these forms to stop being mailed to me (copy uploaded) and I want my trusted contact to be left empty.Regards,**** *. Deutsch PS. This is the second complaint I have submitted to the Better Business *****. The problem was fixed several years ago temporarily and now the problem is back. Sincerely,

  Business Response

  Date: 03/03/2025

  Good Morning, 

  Thank you for your correspondence received in our office today regarding your file #********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am not sure that they have resolved the problem.  In their message it seems like they only promised to work on my complaint.  So, although I am happy that they will look into my complaint, I am still waiting to hear that they have resolved the problem. 
  They need to stop sending me that form with the wrong name for 'trusted contact'.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *******
  
  
  
  
   
  

  Business Response

  Date: 03/04/2025

  Good Afternoon,

  Thank you for your correspondence received in our office today regarding your file # ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

• Initial Complaint

  Date:02/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started banking with Equitable bank since December 2024 and everything was fine until my account was locked out and I was told they need to do some investigation and o dont have any other choice than to be patient because the money affect a lot oh my bills . So I receive and email around last week that the investigation was done immediately I received a message my balance drop from having almost $1,119 to zero balance and I was told it was recalled back by the other financial institution which means the originator. Fine that is a good decision which means aleast out of the $1119 inside my equitable $650 Should be sent back to my tangerine bank as part of the fund $1119 i send $650 from my tangerine back which means my tangerine bank is also part of the originator and I yet try to get to my friends at work who send the money to me and they are yet to receive anything as well .Please I just need help to get my money back from equitable bank

  Business Response

  Date: 02/27/2025

  Dear *** ********************** you for your correspondence received in our office regarding Complaint ID:  ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next ********************************************** your correspondence. If you desire a copy of our response, please contact the consumer, or his or her representative.

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Because it is unprofessional and act of stealing for steal my money out of my Account with any reason give me I just want my money back in my account 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** ******
  
  
  
  
   
  

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Since how many days you people will hold my money for and keep asking me to wait for how many days no call answer no response back from you people 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** ******
  
  
  
  
   
  

  Business Response

  Date: 05/16/2025

  Dear *** **************** following response was provided to you on April 15, 2025:

  
  We have conducted an extensive search by this clients name and did not find any account with **********************. We also reached out via e-mail to the complainant asking that he provide an account number so we can review further and received no response.  Absent the complainant providing an Equitable account number we are not able to respond.  It appears this complaint may have been directed to Equitable Financial Life Insurance Company in error, as the client is referring to Equitable Bank (which if you ****** Equitable Bank there are few different ones), which is not affiliated with Equitable Financial Life Insurance Company.  I think this was directed to us in error.
  
  Please review and update your files accordingly.
  
  Respectfully,