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Business Profile

Financial Services

Equitable

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

This profile includes complaints for Equitable's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Equitable has 151 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Equitable

      1290 Avenue of the Americas, 12th Floor New York, NY 10104-1300

    • Equitable

      3501 Lake Eastbrook Blvd SE Ste 304 Grand Rapids, MI 49546-5941

    • MONY Group

      444 East Main Street #108 Lexington, KY 40507

    • A X A Advisors LLC

      10500 NE 8th St Ste 1600 Bellevue, WA 98004-4360

    • AXA Equitable

      10 Madison Ave Morristown, NJ 07960

    Customer Complaints Summary

    • 117 total complaints in the last 3 years.
    • 32 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple attempts have been made to contact my local representative and corporate headquarters regarding my policy. Unfortunately 100% of my calls are answered outside the US and I can't understand them and they can't transfer me to corporate. I found a number online for their corporate headquarters; however, it thanks you for calling and automatically disconnects.

      Business Response

      Date: 08/31/2022

      Complaint #******** - We reached out to the client to obtain additional information.

      Customer Answer

      Date: 09/23/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

    • Initial Complaint

      Date:08/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the end of June, 2022 I contacted Equitable Customer Support & requested a fax number of where to send my form to take out some money from my 401K. On June 26th I sent the fax. The next day I called to make sure they received the paperwork & that everything was ok. First red flag. I was told I had been given the "OLD" fax number so I had to resend the fax to a different # The following day I refaxed it & again called to make sure it arrived and things were fine. For the month of July, every time I called there was always something missing from the paperwork. They did not provide a list of everything that was missing. It was dribbled out to me piece by piece. It wasn't until the end of July that the person I spoke with told me that I had filled out the wrong paperwork. 2nd red flag. Why did It take a month of them having the paperwork for someone to realize this? On approx. July 26th I sent the correct paperwork in. It was the same story all over again. Every time I called to check on it, I was told there was something missing. They never gave me a list of items that needed to be corrected so that I could have fixed them all at one time. It would have saved ************ to streamline this process. There is always an excuse. This company is incompetent in so many ways. I have been trying to access my money since the end of June. A process that should have only taken 8 business days has now taken 2 months and still no money. I ended up having to borrow money from a friend because I could not get what I needed in time. My husband has ***** * ********** ********** ****** and we desperately need this money. What we did not need was the extra stress this has put on us. I called again on 8/25, while my husband was having a **** ****** done. During that call, I requested to speak w/ a supervisor. I was told they were not able to transfer me. I can not express how distressing this whole process has been.

      Business Response

      Date: 09/01/2022

      *****     *****************************

                    ********* *******              

                      

       

      ***         ***********************

                     ******** 

            

      Dear ****************:

       

      This is to acknowledge your correspondence dated August 29, 2022, addressed to ********************************

       

      Please be advised that we are looking into the matter and you will hear from us soon.

       

      In the meantime, we appreciate your patience.

       

      Respectfully,

       

       



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    Equitable is NOT a BBB Accredited Business.

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