Complaints

This profile includes complaints for Brigit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Brigit

  838 Avenue of the Americas Fl 6 New York, NY 10001-4194

• 

  Brigit

  36 W 20th St # 411 New York, NY 10011-4212

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want this business to leave me alone and stop contacting and charging me as well they have stolen my physical debit card number I don't know how I just got this debit card and nobody has information I don't use brigit haven't used it in years and I don't owe them nothing they need to leave me alone I've blocked them with my bank and they have still gotten passed my bank blocking them they are thieves

  Business Response

  Date: 07/14/2025

  Thank you for taking the time to reach out to us. Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. We have reviewed your concerns and, for your privacy, provided our response in attachment. Our ************* team will be happy to assist with anything further you may need and can be reached at *******************************************************************.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to borrow $100 advance from Brigit, When I checked for the delivery date, it stated that it was on its way in three days. However I later noticed that the advance amount had went up to $150 but I payed it no mind at the time. Three days had passed and I still havent received funds. Two weeks passed still no funds. Within that time, I was receiving notification about a repayment scheduled date to take funds from my personal bank account that was linked with Brigit. I thought this is odd because I never received funds from Brigit. I called my bank right away and they advised that I block Brigit or simply wait for the funds to come out of my account to dispute afterwards then at that time we could place a block against them.I was also reaching out to ************** I even push my payment date back to allow time for them to resolve the issue.. However no one got back with me and since then Brigit has since taken $150 from my bank acct. Wow this is fraud on so many levels and I worry they will attempt to take more money from me in the future per the reviews and comments on the BBB. Brigit has a history of stilling money they never lend out to people. A class lawsuit needs to begin to help victims like ourselves to seek justice on this matter. Im currently doing my research to bring this crooks to justice. Also I have screen shots showing the last actual advance received was dated back in December 2024 in which I never received those funds from bright as well. So again there taken money from folks that they never lended out to them.

  Business Response

  Date: 07/10/2025

  Thank you for taking the time to reach out to us. Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. We have reviewed your concerns and, for your privacy, provided our response in attachment. Our ************* team will be happy to assist with anything further you may need and can be reached at *******************************************************************.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 4, 2025, I received a loan of $52.99 through the Brigit app. The repayment was scheduled for June 30, 2025. However, Brigit began processing the repayment early, on June 27, 2025, and the funds were withdrawn on June 30 before my paycheck was deposited. This early processing caused my account to become overdrawn and resulted in a $25 overdraft fee from my ******* 8:55 AM EST on June 30, I submitted a support request through the Brigit app, resulting in ticket #*******. The response stated an agent would reply within a few hours. At 3:58 PM EST, I submitted a second support request, which created ticket #*******. Again, I received no response. Later that same day, Brigit also processed an $8.99 subscription fee, which further overdrew my account, likely resulting in an additional $25 overdraft fee. To escalate the issue, I emailed *************************************** at 9:48 PM EST requesting assistance. I received only a generic automated response from an AI bot. I replied to that message requesting a human support agent, but instead received another automated response with a third support ticket: #*******, created at 10:19 PM EST. Then at 5:06 am (EST) the ai bot gave me another ticket # *******! I have still received no human response or resolution to any of these ************ total:Ive incurred $50 in overdraft fees due to Brigits actions,*** submitted four separate support tickets, all unanswered by a human agent,Ive made repeated, reasonable efforts to get support through the app and email with no success.I have retained all relevant screenshots, bank statements, ticket records, and email communications, and am fully prepared to provide them upon request. I hope this complaint helps to facilitate a fair and timely resolution.Sincerely, ******* ****** 

  Business Response

  Date: 07/11/2025

  Thank you for taking the time to reach out to us. Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. We have reviewed your concerns and, for your privacy, provided our response in an attachment. Our ************* team will be happy to assist with anything further you may need and can be reached at *******************************************************************

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Ive attempted to use the email multiple times & its led me nowhere thats the entire point of making a BBB complaint. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* *****
  
  
  
  
   
  

  Business Response

  Date: 07/10/2025

  Thank you for taking the time to reach out to us. Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. We have reviewed your concerns and, for your privacy, provided our response in attachment. Our ************* team will be happy to assist with anything further you may need and can be reached at *******************************************************************

  Business Response

  Date: 07/14/2025

  Brigit has no further information to provide. Please see our response in the included attachment. 
  

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $14 by Brigit for their Plus membership without my consent or enrollment. I am only on their free plan, and the app shows no active subscription or option to cancel. Despite this, Brigit withdrew money from my account without clear authorization.I have contacted Brigit support requesting a refund and clarification but have not received a satisfactory response. This unauthorized charge is unacceptable, and I am requesting a full refund immediately.If this issue is not resolved promptly, I will escalate the matter to the ************************************ and consider further legal action with court Please assist me in resolving this dispute.

  Business Response

  Date: 07/07/2025

  Dear ******* ********, re: BBB Complaint #********,
  
  We are in receipt of your complaint to the Better Business Bureau. Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. 
  
  Brigit App Enrollment & Membership
  
  On May 31, 2025, you enrolled in the Brigit App and subscribed to a paid Brigit Membership (at $8.99 per month). You then upgraded your membership to Brigit Premium (at $14.99 per month) on June 03, 2025. As part of this enrollment, you agreed to the Brigit Terms of Service which required you to link your bank account and permit ******************** to use them to (1) provide free monitoring and financial services, (2) determine eligibility for Brigit products, (3) pay any subscription fees (if applicable), and (4) adhere to payment requirements for the Brigit products (if applicable).
  
  Brigit Instant Cash
  
  An Instant Cash advance is a non-recourse disbursement of funds directly to a customer's bank account. Instant Cash is not a loan, does not bear interest, and does not incur any fees if unpaid. There are no hidden fees (though a customer can elect an express delivery fee), or tips per transactionjust a flat monthly subscription.
  
  Our records indicate that you have taken out one Instant Cash advance since your enrollment in the Brigit App. Please find the details of the advance as follows:
  
  A $25.00 advance sent to you on June 03, 2025. Your payment was made on June 27, 2025 and is currently processing.
  
  Brigit Account Status
  
  On June 01, 2025, you unenrolled from your Brigit subscription, and then enrolled and unenrolled in the Brigit Premium Subscription on June 03, 2025. Please note that unlike most subscription companies (e.g., *******, etc.), Brigit does not charge a consumer upfront or at the beginning of the subscription period. Instead, Brigit charges the customer at the end of the billing periodaligned with the customer's last paycheck of the month. When a customer cancels their subscription, the customer is charged for the current (and final) billing period. That charge falls on or after the cancellation date, on the date their subscription was originally due. This is what occurred with your most recent subscription charge on June 26, 2025.
  
  That said, our Customer Support team assisted with the refund of your first and only subscription fee on June 26, 2025. No further subscription fees will be charged, as your subscription was cancelled. Please note that your account remains open, on Brigits free plan, and accessible to you at any time. 
  
  Brigit trusts that the information provided is sufficient to close this complaint. Please let us know if you have any further questions regarding this matter at *******************************************************************.
  
  

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to cancel this service!

  Business Response

  Date: 07/01/2025

  Dear *** *****, re: BBB Complaint #********,
  
  We are in receipt of your complaint to the Better Business Bureau. Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. 
  
  Brigit App Enrollment & Membership
  
  On May 01, 2025, you enrolled in the Brigit App and subscribed to a paid Brigit Membership (at $8.99 per month). As part of this enrollment, you agreed to the Brigit Terms of Service which required you to link your bank account and permit ******************** to use them to (1) provide free monitoring and financial services, (2) determine eligibility for Brigit products, (3) pay any subscription fees (if applicable), and (4) adhere to payment requirements for the Brigit products (if applicable).
  
  Brigit Instant Cash
  
  An Instant Cash advance is a non-recourse disbursement of funds directly to a customer's bank account. Instant Cash is not a loan, does not bear interest, and does not incur any fees if unpaid. There are no hidden fees (though a customer can elect an express delivery fee), or tips per transactionjust a flat monthly subscription.
  
  Our records indicate that you took out three Instant Cash advances since your enrollment in the Brigit App. Please find the details of these advances as follows:
  
  A $50.00 advance sent to you via express delivery for a $2.99 fee on May 01, 2025. This was then paid by you on May 15, 2025.
  A $50.00 advance sent to you via express delivery for a $2.99 fee on May 19, 2025.  This advance was paid back on May 28, 2025. 
  A $50.00 advance sent to you via express delivery for a $2.99 fee on June 04, 2025; this was repaid on June 17, 2025.
  
  (Please note that each time the Express Delivery fee was charged, you agreed to the delivery option and associated fee at the time the Instant Cash advance was originated. Instant Cash advances are available without a delivery fee and delivered within 3 business days).
  
  Brigit Account Status
  
  Our records show that you cancelled your Brigit Subscription on June 15, 2025 and you then deleted your account on June 17, 2025 from the Brigit App. As outlined above, all subscription charges and Instant Cash payments were appropriately charged. There are no pending subscription fees, and no outstanding Instant Cash balance. 
  
  Brigit trusts that the information provided is sufficient to close this complaint. Please let us know if you have any further questions regarding this matter at *******************************************************************.
  
  

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have an account with this company, no membership fee was ever paid by me, no agreements was ever signed, there is absolutely no reason that this account should be reporting on my credit when no contract was ever signed or funds exchanged hands. I demand that this account be removed. I will be filing a complaint with the **** and *** next if this account remains on my credit report.

  Business Response

  Date: 05/19/2025

  Dear ******** ****; Re: BBB complaint ********.

  Brigit App Enrollment & Membership
  
  On December 11, 2022, you enrolled in the Brigit App, and on October 7, 2024, you subscribed to a Brigit Premium Membership (at $14.99 per month). As part of this enrollment, you agreed to the Brigit Terms of Service which required you to link your bank account and permit ******************** to use them to (1) provide free monitoring and financial services, (2) determine eligibility for Brigit products, (3) pay any subscription fees (if applicable), and (4) adhere to payment requirements for the Brigit products (if applicable). 
  
  Credit Builder Installment Loan
  
  Our records indicate that you opened a Credit Builder installment loan with Brigit on October 7, 2024. Please find a copy of your Credit Builder loan agreement that was electronically signed included with this response. Please note, at the time you signed up for your Credit Builder account, you agreed that Brigit would report to the credit bureaus regarding the status of your Credit Builder account. 
  
  A Credit Builder loan with Brigit is an installment loan that can help you build a positive payment history by reporting every payment made to the three major credit bureaus. The proceeds of the loan go into a For Benefit Of ("FBO") account held by ******************** to make a portion of the loan repayments. The proceeds of a Credit Builder loan are never sent directly to you as the consumer.
  
  You are responsible for paying part of the installment repayments each month, and the amount you paid depends upon the amount you have elected to contribute to your payment amount, which is between $1 to $25 via the Brigit App. You elected to contribute the full $25.00 per month. Users have the ability to update the amount they contribute via the Brigit App.
  
  Credit Builder Payments & Credit Reporting
  
  Unfortunately, your first payment due on October 25, 2024 was returned by your bank. No payments were made to the Credit Builder account. Notifications were sent to your email address on file (ending in ******************* via SMS to the telephone number on file (ending in last ****), and by push notifications via the Brigit App. Once your account was over 30+ days past due, and it was then reported to the credit bureaus as such.
  
  Brigit did receive disputes via the credit bureaus in March and April 2025 regarding your accounts. After investigation of each dispute, Brigit responded appropriately to each dispute via the credit bureaus.
  
  We completely understand your concerns regarding late payments on your credit report. Our ************* Team is unable to remove individual late payments or interfere with your credit report with the bureaus in any way. Brigit is required to accurately report payment activity on loans such as this Credit Builder account. We understand that late payments have an unfortunate impact on your credit report. However, our commitment to maintaining the integrity of our reporting standards and adhering to legal guidelines ensures fairness and transparency for all our customers.
  
  Status of Membership and Credit Builder Account
  
  To prevent further late payments, your Credit Builder account was closed on closed January 18, 2025. When your Credit Builder account was closed, we applied the funds in the *** account to your Credit Builder balance and reported your account as closed as paid. Due to your allegation of identity theft in your complaint, we have closed your paid Brigit Membership as of May 13, 2025.
  
  Identity Theft Allegations
  
  Our records indicate that your initial application for the Credit Builder loan account passed identity checks when opened. If you believe you are the victim of Identity Theft, we encourage you to visit the ************************ (FTC) Identity Theft website, *****************, for additional information on how to report and/or recover from Identity Theft. Please visit the official identity theft website and complete the form by hitting "Get Started" ********************************. Once completed, please send the official results back to us at ************************************* so we can investigate your fraud claim thoroughly. If the investigation concludes that the account was opened as a result of ID theft, a request will be submitted to Experian, ********** and Equifax to remove the account from your credit report. Additionally, Brigit will block your information from being used to open additional accounts in the future.
  
  Please let us know if you have any further questions regarding this matter at **********************************************************************.