Complaints

This profile includes complaints for Brigit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Brigit

  838 Avenue of the Americas Fl 6 New York, NY 10001-4194

• 

  Brigit

  36 W 20th St # 411 New York, NY 10011-4212

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brigit took a full subscription cost ($8.99) in order to process a cash advance. It wouldn't let me close the account within a trial period because it processes payments via ACH. They then informed me upon trying to cancel my subscription, that they would still charge me "at the end of the billing cycle" on March 28.Since money was taken from my account on February 28th, and given the statement about processing charges at the end of the payment cycle, they have failed to render the services for which they took my money (the full month prior to my initating the advance).I'm requesting assistance in recouping the money that was taken from my account or stopping the payment they intend to take on March 28th, and deleting all personal data (including accounts) from the service Brigit hosts.Not being able to opt-out of a paid subscription service within the month you've already paid the full cost for seems predatory at the least.

  Business Response

  Date: 03/07/2025

  Brigit is in receipt of BBB complaint ID ******** filed by ******* ***** regarding their subscription fee. 
  
  Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 
  
  For context, Brigit is a financial health app that features a suite of tools designed to help Americans relieve financial stress today and guide them to a future of financial stability.
  
  Brigit App Enrollment & Membership
  
  This customer signed up for a ******************** Plus subscription (at $8.99 per month) on February 22, 2025 and canceled on March 2 2025, with a final fee due on March 28, 2025. Unlike most subscription companies (e.g., *******, etc.), Brigit does not charge a consumer upfront or at the beginning of the subscription period. Instead, Brigit charges the customer at the end of the billing periodaligned with the customer's last paycheck of the month. When a customer cancels their subscription, the customer is charged for the current (and final) billing period. That charge falls on or after the cancellation date, on the date their subscription was originally due. The customer does not incur any subscription charges for the following month.
  
  Since the customer enrolled in their subscription on February 22, 2025 and canceled on March 2, 2025, all fees charged between these dates are correct. However, as a courtesy, we have skipped this customer's last subscription fee that was listed due for March 28, 2025. With this customer's subscription now canceled, they will not be charged going forward. Upon receipt of this complaint, we also deleted this customer's account on March 3, 2025.
  
  Please be advised that all customers can cancel their subscriptions at any time in the Brigit app, through the web, or by reaching out to our **************** team, who is available 7 days a week. 
  
  Brigit trusts that the information provided is sufficient to close this complaint. If this customer has additional questions or concerns they are invited to contact Brigit directly at ****************************************************************************;

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged me 8.99 for a service I dont even use and have never used

  Business Response

  Date: 03/04/2025

  Brigit is in receipt of BBB complaint ID ******** filed by ***** ******* regarding a subscription fee associated with a Brigit subscription. 
  
  Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 
  
  For context, Brigit is a financial health app that features a suite of tools designed to help Americans relieve financial stress today and guide them to a future of financial stability.
  
  Brigit App Enrollment & Membership
  
  This customer signed up for a ******************** subscription on June 5th, 2024 and canceled on February 28th 2025, with a final fee due on February 28th 2025. Unlike most subscription companies (e.g., *******, etc.), Brigit does not charge a consumer upfront or at the beginning of the subscription period. Instead, Brigit charges the customer at the end of the billing periodaligned with the customer's last paycheck of the month. When a customer cancels their subscription, the customer is charged for the current (and final) billing period. That charge falls on or after the cancellation date, on the date their subscription was originally due. The customer does not incur any subscription charges for the following month.
  
  Since the customer enrolled in their subscription on June 5th 2024 and canceled on February 28th 2025, all fees charged between these dates are correct. With this customer's subscription now canceled, they will not be charged going forward. 
  
  Brigit Instant Cash
  
  An Instant Cash advance is a non-recourse disbursement of funds directly to a customer's bank account. Instant Cash is not a loan, does not bear interest, and does not incur any fees if unpaid. There are no hidden fees (though a customer can elect an express delivery fee), or tips per transactionjust a flat monthly subscription.
  
  We would also like to mention that this customer requested a $50 Instant Cash advance on June 27th 2024, that was due for repayment on July 3rd 2024. Due to insufficient funds in the customer's linked bank account, the payment for this advance failed and the balance remains unpaid. If this customer wishes to process a payment for their past due balance, they can do so via the Brigit app. 
  
  Please be advised that all customers can cancel their subscriptions at any time in the Brigit app, through the web or by reaching out to our **************** team, who is available 7 days a week. 
  
  Brigit trusts that the information provided is sufficient to close this complaint. If this customer has additional questions or concerns, they are invited to contact Brigit directly at ****************************************************************************;

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sued Brigit before for a $50 payday loan. However its been weeks since *** used it and have no subscriptions. I was charged $5.99 and asked to speak to a real representative and the ** machine said it would be hours until I got a response to find out why I was charged and to get a refund.

  Business Response

  Date: 03/04/2025

  Brigit is in receipt of BBB complaint ID ******** filed by ******* ***** regarding their subscription fee. 
  
  Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 
  
  For context, Brigit is a financial health app that features a suite of tools designed to help Americans relieve financial stress today and guide them to a future of financial stability.
  
  Brigit App Enrollment & Membership
  
  This customer signed up for a ******************** subscription on August 18th, 2024 and canceled on February 28th, 2025 with a final fee due on February 28th, 2025. Unlike most subscription companies (e.g., *******, etc.), Brigit does not charge a consumer upfront or at the beginning of the subscription period. Instead, Brigit charges the customer at the end of the billing periodaligned with the customer's last paycheck of the month. When a customer cancels their subscription, the customer is charged for the current (and final) billing period. That charge falls on or after the cancellation date, on the date their subscription was originally due. The customer does not incur any subscription charges for the following month.
  
  Since the customer enrolled in their subscription on August 18th, 2024 and canceled on February 28th, 2025, all fees charged between these dates are correct. With this customer's subscription now canceled, they will not be charged going forward. 
  
  Brigit Instant Cash
  
  An Instant Cash advance is a non-recourse disbursement of funds sent directly to a customer's bank account. Instant Cash is not a loan, does not bear interest, and does not incur any fees if unpaid. There are no hidden fees (though a customer can elect an express delivery fee), or tips per transactionjust a flat monthly subscription.
  
  Our records indicate that this customer leveraged the Instant Cash product several times during their subscription with Brigit, with the most recent disbursement of funds sent on February 04, 2025, and repaid on February 18, 2025. 
  
  Brigit Customer Support
  
  Our records show thatWe are showing this customer reached out to our ************* team on February 28th, 2025 regarding their most recent subscription charge,  and received a response the same day. We have since followed up with the user and provided similar information as we did in this complaint to outline the billing cycle.
  
  Please be advised that all customers can cancel their subscriptions at any time in the Brigit app, through the web or by reaching out to our **************** team, who is available 7 days a week. 
  
  Brigit trusts that the information provided is sufficient to close this complaint. If this customer has additional questions or concerns they are invited to contact Brigit directly at **********************************************************************.
  
  

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have a Brigit account, nor have I ever had a Brigit account. I have been receiving dozens of texts a month from Brigit often claiming my account is in the negative. I have tried resolving this with Brigit by reaching out to the customer service. There is no phone number to reach them; only chat bot or email. They claiming my number isnt in their records at first, but I sent them screenshots shots of the harassing texts. They said tech support found my number and removed it, but I am STILL getting dozens of texts. I filed a complaint with the **** and the ***.

  Business Response

  Date: 03/06/2025

  Brigit is in receipt of BBB complaint ID ******** filed by ********** **** regarding text messages about a Brigit account.
  
  Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 
  
  Brigit could not find any Brigit account under the name, email, or phone number linked to this complaint. We understand that this customer may be receiving text messages regarding a Brigit account that is not theirs. We sincerely apologize for the delay in finding a solution.
  
  We have worked with our text messaging provider, which is a third party company, and we found a solution to block / stop messages being sent to the phone number provided in this complaint. We advise ********** **** to contact us directly if messages continue. 
  
  Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ****************************************************************************;

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They do a borrowing system and Ive borrowed $50 multiple times and have paid it back.. the last $50 I borrowed they took it out of my account and I just recently got back on the app and it was still negative so I got ahold of them and they told me they sent the money back because it didnt work on their end supposedly. I went back to my bank statement and there was nothing returned. I contacted my bank and they even said get ahold of them you received nothing. Ive been emailing them and all they keep doing is changing dates or telling my it was sent to my bank. I have all the screenshots of my bank statements. The one photo is where I received the 50 and repaid it back. The other photo shows that I never received money from them because they said it was returned to my bank 11/15/24 and theres nothing.

  Business Response

  Date: 02/18/2025

  Brigit is in receipt of BBB complaint ID ******** filed by ******* *********** regarding their Instant Cash advance.
  
  Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 
  
  This customer has requested 3 Instant Cash advances of $50 but has only repaid 2 of them. 
  
  On September 12th 2024, this customer was sent $50. This advance had a due date of September 30th 2024 and this advance was paid early, by the customer, on September *********. 
  
  Their next advance of $50 was requested on September 18th, the same date they repaid their previous advance, and their new due date was September 26th. The customer paid this advance early, on September 25th, with the payment clearing the linked bank account on September 26th. The screenshot provided by the customer shows a payment made to ******************** on September 26th 2024, in the amount of $51.99, for their advance ($50 plus a $1.99 delivery fee) which is for their September 18th 2024 advance. 
  
  On September 25th 2024, this customer requested their 3rd advance and per transaction data directly from their bank, we can see that the advance arrived. This advance due date was October 3rd 2024, but a payment was not made and is still past due. We are providing a bank statement showing the advance arrived in the customer's bank account on September *********. Please note that this September 25th 2024 advance was not "returned" as understood by the customer. The payment on September 26th was for their September 18th advance, and their September 25th advance was not repaid. 
  
  Brigit trusts that the information provided is sufficient to close this complaint. If this customer has additional questions or concerns they are invited to contact Brigit directly at ****************************************************************************;

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5.99 plus overdraft my account of ***** redund my canceled subscription and refund the overdraft

  Business Response

  Date: 02/18/2025

  Brigit is in receipt of BBB complaint ID ******** filed by ******* ****** regarding their subscription fee. 
  
  Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 
  
  All customers can cancel their subscriptions at any time in the Brigit app, through the web, or by reaching out to our **************** team, who is available 7 days a week. Brigit provides information on how to cancel at the time the customer enrolls in a ******************** Plan, at all times in the customer's application, and on the ******************** website.
  
  Unlike most subscription companies (e.g., *******, etc.), Brigit does not charge a consumer upfront or at the beginning of the subscription period. Instead, Brigit charges the customer at the end of the billing periodaligned with the customer's last paycheck of the month. When a customer cancels their subscription, the customer is charged for the current (and final) billing period. 
  
  Here, this customer signed up for a ******************** subscription on January 4th 2025 and canceled on January 26th 2025. This customer's one and only subscription fee was charged on January 24th 2025. With this customer's subscription now canceled, they will not be charged going forward. 
  
  Because NSF fee(s) were charged by the customer's bank, ******************** is not able to provide a credit for their fee. To try and help our customers avoid bank fees, their subscription due date is often tied to their listed income source's paydays. This due date is displayed at the time the customer signs up for a subscription or takes out an Instant Cash advance, at all times in the Brigit App, and in notifications sent to the customer prior to the transaction date. Our customer's can view their subscription fee due date in the app under Account Settings -> My subscription.
  
  Brigit trusts that the information provided is sufficient to close this complaint. If this customer has additional questions or concerns they are invited to contact Brigit directly at ****************************************************************************;

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They've been taking money out of my bank account every single month and then I'm paying them $9 a month so I can do cash advances from them and I'm not even eligible for cash advance so I end my subscription because they're still taking money out as of yesterday they took out $9 so I canceled my subscription and then I go to delete my account and they say that they'll delete it as soon as they get their final payment like what am I paying you for what are you taking money for me for if I'm not even assigned a subscription I'm not using that subscription for the whole entire month I have to pay you another $10 to delete the account I don't use that's ******** All they want is money from people like you're not giving me money for me giving you money I'm giving you $9 a month for the past however many years and you've given me nothing so like what is wrong with these people

  Business Response

  Date: 02/18/2025

  Response: Brigit is in receipt of BBB complaint ID ******** filed by ***** ****** regarding their subscription fee.
  
  Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
  
  This customer signed up for a ******************** subscription on December 7th 2020 and canceled on January 30th 2025 with a final fee due on February 26th 2025. 
  
  Please be advised that all customers can cancel their subscriptions at any time in the Brigit app, through the web, or by reaching out to our **************** team, who is available 7 days a week. Brigit provides information on how to cancel at the time the customer enrolls in a ******************** Plan, at all times in the customer's application, and on the ******************** website.
  
  Unlike most subscription companies (e.g., *******, etc.), Brigit does not charge a consumer upfront or at the beginning of the subscription period. Instead, Brigit charges the customer at the end of the billing periodaligned with the customer's last paycheck of the month. When a customer cancels their subscription, the customer is charged for the current (and final) billing period. That charge usually falls on or after the cancellation date, on the date their subscription was originally due. 
  
  Here, the customer cancelled their membership after their January fee had been paid meaning they started another billing period by the time they cancelled. 
  
  As a courtesy, we waived the final fee due on the account on February *********. With this customer's subscription now canceled, they will not be charged going forward. Their account has also been fully deleted from our system. 
  
  Brigit trusts that the information provided is sufficient to close this complaint. If this customer has additional questions or concerns they are invited to contact Brigit directly at **********************************************************************.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brigit caused overdraft into my account. Which in turn caused overdraft fees they are trying to say it isnt their problem that the bank charged the fees. Well they are the reason I got the fees in the first place either it gets refunded or I sue

  Business Response

  Date: 02/18/2025

  Brigit is in receipt of BBB complaint ID ******** filed by **** **** regarding an insufficient funds fee charged by their bank.
  
  Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
  
  This customer requested an Instant Cash advance on January 14th 2025. The due date assigned for the $50 Instant Cash repayment was set as January 28th 2025, which aligns with the customer's verified income source. This due date was provided to the customer at the time they requested the Instant Cash advance. The repayment date (and option to change it) is also displayed within their Brigit App as a reminder. Finally, the customer receives notifications alerting them about an upcoming repayment prior to the transaction date. 
  
  Likewise, this customer had a monthly Plus plan subscription fee of $8.99 due the same day, January 28th 2025. Again, this due date is displayed at the time the customer signs up, at all times in the ******************** App, and in notifications sent to the customer prior to the transaction date. 
  
  It would appear that this customer did not have the proper funds in their linked bank account upon the time of our repayments. Due to this, their bank charged them an *** fee. To try and help our customers avoid bank fees, we have our customers confirm their due date before they can request their advances. The customer must type in their due date to confirm they are aware of when we will begin our repayment. We also send a notification 48 hours before the due date to remind our customers that they have a payment upcoming. We do this so our customers have enough time to make payment date changes through the extension feature in the app or contact our ************* team to do a manual adjustment. Finally, customers can change their repayment date any time up to 3 days before the transaction date in order to avoid any overdrafts in their external account. 
   
  NSF fees are charged by the customer's bank and are a large part of how banks make money. Because the fee(s) were charged by this customer's bank, we're not able to provide a credit for their fee. Going forward, we encourage this customer to contact our ************* team several business days before their due date so that we can make the adjustment necessary to avoid any NSF fees being charged by the linked bank.  
  
  Brigit trusts that the information provided is sufficient to close this complaint. If this customer has additional questions or concerns they are invited to contact Brigit directly at **********************************************************************.
  

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription with Brigit back in October 2024. I was not charged for November 2024 and even received a settlement from their most recent lawsuit. On 12/04/2024 I began getting emails from my bank that Brigit was trying to charge my account $5.99. I didnt have the funds as I was awaiting my pay day. They tried charging my account over ten times, this resulted in an overdraft fee in the amount of $31.94. I emailed and reached out to them multiple times with screenshots and facts. I never received a response. I logged into my old account to find out more and it showed they have ANOTHER supposed final payment for 12/27/24. This company is stealing and hoping people dont notice, but I did and I hope others do too.

  Business Response

  Date: 12/12/2024

  Brigit is in receipt of BBB complaint ID ******** filed by ***** ******** regarding their subscription fee. 
  
  Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
  
  This customer signed up for a ******************** subscription on April 1st 2024. Unlike most subscription companies (e.g., *******, etc.), Brigit does not charge a consumer upfront or at the beginning of the subscription period. Instead, Brigit charges the customer at the end of the billing periodaligned with the customer's last paycheck of the month. When a customer cancels their subscription, the customer is charged for the current (and final) billing period. That charge usually falls on or after the cancellation date, on the date their subscription was originally due. The customer does not incur any subscription charges for the following month.
  
  Customers can cancel their subscriptions at any time in the Brigit app, through the web or by reaching out to our **************** team, who is available 7 days a week. Brigit has no record of this customer cancelling or attempting to cancel their subscription prior to December 4th 2024. Their final fee was paid on November 29th 2024, and they cancelled 5 days later on December 4, 2024. With this customers subscription now canceled, they will not be charged going forward. 
  
  This customer deleted their own underlying ******************** account on December ********, which means their external bank account has been disconnected and will no longer be charged.
   
  Brigit trusts that the information provided is sufficient to close this complaint. If this customer has additional questions or concerns they are invited to contact Brigit directly at **********************************************************************.
  
  

  Customer Answer

  Date: 12/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have reached out multiple times via email to the email address they have provided. They ignored me for days, and then stated that they cant look into the issue because I deleted my account. Their support team states that they cant look into my account now that it has been deleted which actually means that their response is a blatant lie and does not in fact resolve the issue. There are reasons this company has already undergone one lawsuit, I look forward to seeing them sink. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Business Response

  Date: 12/13/2024

  Brigit has no further information to provide. Please see our original response here:

  Brigit is in receipt of BBB complaint ID ******** filed by ***** ******** regarding their subscription fee. 
  
  Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
  
  This customer signed up for a ******************** subscription on April 1st 2024. Unlike most subscription companies (e.g., *******, etc.), Brigit does not charge a consumer upfront or at the beginning of the subscription period. Instead, Brigit charges the customer at the end of the billing periodaligned with the customer's last paycheck of the month. When a customer cancels their subscription, the customer is charged for the current (and final) billing period. That charge usually falls on or after the cancellation date, on the date their subscription was originally due. The customer does not incur any subscription charges for the following month.
  
  Customers can cancel their subscriptions at any time in the Brigit app, through the web or by reaching out to our **************** team, who is available 7 days a week. Brigit has no record of this customer cancelling or attempting to cancel their subscription prior to December 4th 2024. Their final fee was paid on November 29th 2024, and they cancelled 5 days later on December 4, 2024. With this customers subscription now canceled, they will not be charged going forward. 
  
  This customer deleted their own underlying ******************** account on December ********, which means their external bank account has been disconnected and will no longer be charged.
   
  Brigit trusts that the information provided is sufficient to close this complaint. If this customer has additional questions or concerns they are invited to contact Brigit directly at **********************************************************************.

• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company offers the option to borrow funds up until a certain pay period period i hadn't used them in quite some time because they require a subscription to utilize their service the thing as I hadn't used them in quite some time I was offered a period of not having to pay their 599 subscription fee however upon consolation they have continued to attempt to bill me for $5.99. I reached out to the company to see if anything could be done about the attempted withdrawal from my bank account however they let me know even though I hadn't used their resources because I didn't qualify because I hadn't canceled within a certain period of time they would have to bill me the 599 and that there was nothing that they could do about it. I never use their services again because I never qualified and still they are attempting to take the 599 out of my account. I'm reaching out to you all to see if there's anything that can be done this route.

  Business Response

  Date: 11/12/2024

  Brigit is in receipt of BBB complaint ID ******** filed by ******* ******** regarding their subscription fee. 
  
  Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 
  
  This customer has signed up for ********************'s services multiple times: originally, from June 2020 through October 2020, and again from August 2022 through June 2023. The customer enrolled in a ******************** subscription for a third time on September 9th 2024 and canceled on October 29th 2024 - the period of time subject to this complaint.
  
  At the time the customer signed up in September 2024, they agreed to a subscription fee of $5.99 per month. The enrollment process requires customers to navigate several screens of information, stating and reiterating the subscription plans details and costs. Prior to enrolling, the customer must expressly agree to the the plan terms by (1) checking a box stating they agree to the terms of service (which contain details about how the customer is required to pay their subscription fees and agreeing to allow Brigit to charge those fees to the bank account the customer actively connects to their ******************** account), and (2) clicking "confirm" twice, on two different screens, to complete the enrollment process. This customer has now undergone this enrollment process, and seen subscription fee and payment details, on three (3) separate occasions, providing plenty of notice about the payment requirements and cancellation methods for avoiding those charges. 
  
  Brigit attempted to process this customer's payments in accordance with these terms to which the customer agreed. It's worth noting that despite actively enrolling in a Brigit plan after agreeing to these terms of service for a third time, the customer never paid any of their monthly subscription fees - the payment attempt failed every time until the customer's subscription was cancelled on October 29th, 2024. In other words, this customer paid $0 for 2 months of service. 
  
  Brigit understands that the customer was not pleased with their ineligibility for the Instant Cash product, offered as part of the Brigit Plan the customer signed up for. However, ******************** informs the customer about their eligibility status for Instant Cash prior to enrolling in a Brigit Plan subscription. This customer was presented with this eligibility status (or ineligibility) multiple times prior to enrolling in the Brigit Plan, allowing the customer to avoid any charges associated with the plan. The customer chose to enroll in a plan for the third time anyways.
  
  Additionally, Instant Cash is not the only product available under the customer's ******************** Plan - ******************** also offers Credit Monitoring, ************************************ and Budgeting tools, and a marketplace suite of offers for customers to obtain financial services/products or gig work through affiliate partners. All of these features were also available to the customer even if they did not qualify for Instant Cash, ensuring the customer received value for their subscription fee. 
  
  Please be advised that all customers can cancel their subscriptions at any time (to avoid future subscription fee charges) in the Brigit app, through the web or by reaching out to our **************** team, who is available 7 days a week. This customer did so on October 29th, 2024.
  
  Brigit trusts that the information provided is sufficient to close this complaint. If this customer has additional questions or concerns they are invited to contact Brigit directly at ****************************************************************************;