Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  None of my ACH deposits are counting as direct deposits. Waste of my time, unserious banking service. Looks like I won't be getting my promised $100 bonus. Worst account i've ever opened in the 20+ accounts with other REAL banks i've had. ****** ****

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ****
  
  
  
   
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an account with them for over A YEAR, Ive had a few different instances of fraud on my account since opening it, which itself isnt a big deal however, ALL of these fraud charges had no issue being taken out from my account, but when I try to actually use my card for certain purchases, it blocks it, and after reaching out to customer service to let them know its actually me using my card, I am being told that the system automatically blocks charges they think is fraud, and there is absolutely nothing I, or them, can do to fix it I dont understand how thats remotely possible, and if it is, its the absolute WORST system Ive ever heard of, or had the displeasure of dealing with Their business practices are shady to say the least, and I will not be doing business with this company I. The future..

  Business Response

  Date: 07/09/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April ****** i had $15,000. deposited ACH from a lender for the ********************** lawsuit ,i am a *********** was deposited to my Current account . I pay a few things off, go shopping etc. and spend approximately $2041..00 then my account gets locked. The fraud team is investigating the account . they requested proof of my identity , which i provided them with everything they asked from me. from April ******* -April ******* I tried calling the support number, sent numerous emails trying to get an explanation of why my account is frozen. April ******* i get an email telling me that they have closed my account and they will have it finalized in 10 calendar days.mean while I'm still sending emails everyday asking about the return of my monies...Fast forward to May ******* Current has made a decision to return the monies but only to the institution that it came from.with, a letter of indemnity (hold/harmless agreement)The lending company isn't willing to break protocol because the money doesn't belong to them it belongs to me ****** ******************* is now June ******* I just got an email from the lending company's representative that it can only be bank to bank communication. I cant get in touch with any one from current

  Business Response

  Date: 07/07/2025

  Dear Better Business Bureau,
  
  
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  
  
  -Letter From Current
  
  
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  
  
  Thank you for your support.
  
  
  
  
  Regards, 
  Current

• Initial Complaint

  Date:06/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Current alleges that they sent an email stating that there was fraudulent activity on my account. They never sent an email they never called. They neversent a letter or even a text letting me know that my account would be frozen and they would be holding my funds I have no to my funds and nor can anyone resend this alleged email that they claim they sent asking for additional information. Ive proven that my account is my account and I am who I say I am but yet no one can tell me why my accountis still frozen and why they are continuing to hold my funds.

  Business Response

  Date: 07/03/2025

  Dear Better Business Bureau,
  
  
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  
  
  -Letter From Current
  
  
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  
  
  Thank you for your support.
  
  
  
  
  Regards, 
  Current

• Initial Complaint

  Date:06/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with Current. I do not have a contract with Current. They did not provide me with the original as I requested.

  Business Response

  Date: 06/30/2025

  Dear Better Business Bureau,
  
  
  
  
  We are writing in response to a recent customer complaint (Case #********). We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  
  
  -Letter From Current
  
  
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  
  
  Thank you for your support.
  
  
  
  
  Regards, 
  Current

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since June 11, 2025, I have been attempting to close my Current account and request deletion of my personal data. I submitted a clear written request to ********************************** and received a standard "request received" acknowledgment.
  
  Over the course of the conversation (June 1112), I reiterated that I wanted:

  1.Full closure of my Current account.
  *********** deletion of all personal data not legally required to be retained, including marketing data, app usage data, device information, and any other non-financial records.
  3.Clarification of which data will be retained, for what purpose, and for how long.
  
  In their response (June 12), Current refused to process my deletion request, citing the federal *****-*****-****** Act (GLBA). While I fully understand that certain financial data may legally need to be retained under ****, my request clearly covered all non-financial personal data as well such as marketing data, behavioral data, device data, and other non-GLBA-covered information.
  
  Current refused to provide any such clarification and declined to confirm whether they would delete any data not legally required to retain. This refusal contradicts the transparency promised in their own Privacy Policy.
  
  I reminded Current of this and asked again for:

  Confirmation that non-financial data would be deleted.
  A list of what data would be retained, why, and for how long.
  
  As of today (June 13, 2025), Current has failed to provide this required transparency or to fully address my request.I consider this behavior:

  A breach of Currents own Privacy Policy.
  A potential violation of consumer protection law under the *** Act (unfair or deceptive practices).
  A failure to respect basic privacy rights of consumers.

  Business Response

  Date: 07/08/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  
  Regards, 
  Current

• Initial Complaint

  Date:05/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Current uses a bait and switch tactic to get new customers. Offering a 750 dollar advance until you sign up and only get 50. They increased it three times up to only 300 but I get 2500 to 3000 bucks a month in deposits. It's not clear that they will only give the lowest amount possible unless you open the terms and conditions and read it all the way at the bottom. They need to state that you will only receive the lowest amount in the ad not in the fine print. They scam you for your business then gaslight you into believing as long as you stay with them they may increase it. I was with chime and had a 500 pay advance with no fees. Only to switch to Current and get scammed.

  Business Response

  Date: 06/09/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Debit and credit card stolen. Police report filed over $400 in transactions to big air and a bar were done. Filed dispute. Current rejected asked them to look into it again with police report and asked them to contact the merchant. The merchant looked at video camera confirmed a man used the card there. Thats in the police report. I am a female it wasnt me police report shows that. Yet current still rejects dispute. What else proof do you need then video footage of someone thats not me using it. I swear these non brick and mortar banks want to s**** everyone. Stay away from them.

  Business Response

  Date: 06/12/2025

  Dear Better Business Bureau,
  
  
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  
  
  -Letter From Current
  
  
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  
  
  Thank you for your support.
  
  
  
  
  Regards, 
  Current

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my deep dissatisfaction with the handling of a disputed transaction through Current Mobile Banking involving a charge of $480 from jrstickerz, which was made in February 2025. Despite multiple attempts to dispute this transaction and submit appeals with supporting evidence, I have been consistently denied resolution by Current Mobile Banking.The merchant in question has failed to deliver the product that was promised at the time of purchase. I have contacted the business on numerous occasions requesting updates, a shipment confirmation, or a refundnone of which have been provided. To date, the product has not been shipped, nor have I received any communication indicating when or if it will ever be fulfilled.I have submitted all available documentation to support my dispute, including order confirmations, email correspondence, and records of my attempts to resolve the matter directly with the seller. Nevertheless, Current has repeatedly denied my claim without a clear explanation or a fair review of the evidence provided. This continued dismissal is not only frustrating but feels negligent given the obvious breach of trust and failure of service by the *********** a consumer, I trusted Current Mobile Banking to offer protection and a fair process in the event of fraudulent or unfulfilled transactions. Unfortunately, this experience has left me questioning that trust. I am now out $480 for a product I never received, and Current's dispute process has failed to provide me with a remedy.I request that my dispute be reopened and thoroughly reevaluated by a competent and intelligent dispute member in light of the ongoing non-delivery and lack of response from the seller and incompetence of this bank. I am seeking a full refund **** for the undelivered product, for which I have been asking for, for the past couple months which I believe I am 100% rightfully entitled to under the circumstances.

  Business Response

  Date: 05/28/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

  Customer Answer

  Date: 05/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The issue remains unresolved due to fraud and theft by a business that took payment from me but failed to deliver the promised product. Despite multiple attempts to contact the seller regarding a refund, there has been no meaningful communication or response.
  
  Furthermore, I am extremely dissatisfied with the actions or lack thereof taken by Current, the financial institution involved. They have not provided adequate customer protection in this matter, have shown no commitment to investigating the fraud, and appear to disregard their responsibility to assist customers in fraudulent situations.

  This bank is obviously not to be trusted in theft/fraud situations like this especially because I've read thousands of customer complaints against this financial institution saying they have not been protected in situations like this and Current just takes their money. Very unprofessional, even for a bank. Banks are suppose to protect the consumers but Current lacks that.

  This situation continues to be distressing and unjust. This financial institution said the same thing with my report against them through ****, they have no other words to say because they know their in the wrong. They lack customer protection. I have provided multiple proof of documents and Current is very unwilling to cooperate.

  I have experienced a serious lack of support from Current, the financial institution involved in this transaction. They have failed to provide adequate customer protection, have not assisted in recovering my funds, and have shown no commitment to addressing the fraudulent activity that occurred on their platform.
  

  Due to their negligence and disregard for my concerns, I have taken the step of filing a complaint against Current with the FDIC.
  

  As it stands, I have not received the product, not been refunded, and have not been supported by either the seller or Current. This complaint remains completely unresolved, and I believe both the business and Current should be held accountable.
  
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ********
  
  
  
  
   
  

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a welcome email from this random company that I never heard of prior to getting said email. They had my email address and name from what I can tell in the email. I immediately reached out via the contact form on their website to tell them to close this account immediately as it was fraudulent and I had never heard of them before. They continued to ask for additional PII to verify this account prior to cancelling in which I refused because 1) I dont know if the fraudster gave them my accurate details and 2) I didnt want to give this company I knew nothing about additional information on me. They basically told me there was nothing they could do without my additional PII which is ridiculous. This is fraud and poorly handled fraud. If someone out there has a card in my name and starts racking up debt after I told them this is fraud, I fully expect them to be penalized.

  Business Response

  Date: 05/27/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint Case #********. We have reviewed the complainant's details and were unable to verify their identity based on the information provided. A letter has been attached to notify the customer accordingly, including the next steps they can take.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards, 
  Current

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The communication sent to the BBB states they werent able to do anything to verify my identity but I just got an email from them saying my account was cancelled. Which is it? 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 06/02/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  -Letter to Consumer
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards, 
  Current

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******