Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CURRENT *********************************************** ************************************************************ *********************************** ************** *************************************************** CURRENT HAS CLOSED A DISPUTE AGAINST ******, DISPUTE ************************************ BUT AFTER SEVERAL INQUIRIES CURRENT REFUSES TO EXPLAIN THE CHARGE.2025 05 22 FILED A COMPLAINT WITH THE BBB

  Business Response

  Date: 05/27/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint Case #********. We have reviewed the complainant's details and were unable to verify their identity based on the information provided. A letter has been attached to notify the customer accordingly, including the next steps they can take.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards, 
  Current

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  THE LETTER IS ADDRESSED TO ANOTHER PERSON AND CURRENT DOES NOT EXPLAIN WHAT TO DO TO OBTAIN AN ANSWER TO THE QUESTION:

  WHAT DID ****** BILLED ME FOR ON 04/21/2025?

  I HAVE ASKED CURRENT SEVERAL TIMES AT ********************************** AND THEY HAVE NOT PROVIDED AN ANSWER.

  FURTHERMORE, THEY CONDUCTED AN INVESTIGATION BUT REFUSE TO ANSWER THE SIMPLE QUESTION.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** **** ** ** ***
  
  
  
  
   
  

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Current Bank has not given me my direct deposit

  Business Response

  Date: 06/02/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:05/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an alert from this business that a new card had been approved and was now active and ready to be used. I have never heard of them, nor have I personally opened a card or line of credit with them. When I inquired with their customer service team, have not attempted to resolve the issue and are unresponsive. I cannot reach their fraud department.

  Business Response

  Date: 05/21/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Current does not investigate disputes. I used my credit builder card which is a credit card by the federal guidelines. They have no evidence from the other party and making me loose out on over 1000 dollars.

  Business Response

  Date: 05/23/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *** or Madam:I was directed by the ************************ to write this letter. I am writing to dispute afraudulent charge on my account in the amount of $546.16. This unauthorized charge hasmade me a victim of identity theft. I did not make or authorize this charge. I am requestingthat the charge be removed, that any finance and other charges related to the fraudulentamount be credited, as well, and that I receive an accurate statement. This request is madepursuant to the Fair Credit Billing Acts amendments to the Truth in Lending Act, 15 U.S.C. *********b, 12 C.F.R. ******. See also 12 C.F.R. 226.12(b).I have enclosed information about the charge. Also, I enclosed the information supportingmy position, which is to be refunded for the unauthorized transaction of $546.16. I disputedthis transaction already, promptly the same day I realized it was there. I immediately notifiedagents through the Mobile App. Days later, I received a response that was completelyunmoral and wrong. The response said it was authorized for some reason. I completely donot agree with that decision. And neither did the other agent, who granted my dispute on asecond unauthorized charge from the same unknown merchant. Please investigate thismatter and correct the billing error as soon as possible.Enclosing:1. Information on the original disputed charge from merchant Trip Feb 19 because itwas unauthorized . This includes the amount charged, the date, the receipt number,and merchants name.2. My explanation of the situation.3. A separate, second charge that I disputed from the same unknown merchantbecause it was also unauthorized. The outcome of the dispute was granted in myfavor. I completely agree with the outcome of this dispute, since it was the same fakemerchant posting an unauthorized charge to my account that I never made.4. Notice to furnishers of information5. Fair credit report act

  Business Response

  Date: 06/06/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

  Customer Answer

  Date: 06/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  
  Complaint ID: ******** I am not satisfied with the answer the company gave me. I had an unauthorized transaction that they refuse to credit me for. The company stole my money and refuse to refund me.
  
   
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  
  
  Sincerely,
  
  ***** *****
  
  

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with a company called current I was well aware of how the card worked that came with the account. I had thecard for two months for March and *****. It was an empty card and you could only spend what you had on there they make out they provide money from you from your own account of money that you have set aside, but if theres no money on the card, it will decline it. It works just like a debit card that you you also use a pinnumber for I had my paycheck direct deposited into my account and I would spend those funds and use them like a debit so I knew how much money I had well they pulled almost $400 out of my account and said it was for money I had already spent. In March all of the money I spent in March was allocated to money that I had deposited into my own account and then in May$1600 was taken for my direct deposit and they said it was for money that I had already spent in ***** every dollar that I spent ***** came from my direct deposit And funds that were already in my account. They did not provide me with any additional money and when I asked to have the money refunded because I disabled the automatic taking of any money and they took it anyway, and when I asked them about it and told them that I needed to be refunded,they could not do that. They started mocking me and hung up on me and this happened twice they are very rude very disrespectful and its as if its a scam what theyre trying to tell you makes absolutely no sense and I have my statements from March and ***** and there is no way shape form that much money was spent. They took almost $2000 for me and I need my money back and to be treated like that and blindly robbed has been devastating

  Business Response

  Date: 05/12/2025

  Dear Better Business Bureau,
  

  We are writing in response to a recent customer complaint Case #********. We have reviewed the complainant's details and were unable to verify their identity based on the information provided. A letter has been attached to notify the customer accordingly, including the next steps they can take.
  

  -Letter From Current
  

  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  Thank you for your support.
  

  Regards, 
  Current
  

  
  

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: Current Bank needs me to verify my identity by emailing their support team which I will do through my app. I have all of my statements which only consists of two because I am a new customer and had only been with them for two months and It clearly shows that I used my card as a debit card And everything that I debited, was from money that I had placed in my account all of my transactions were allocated for by my own funds so when I had my paycheck from March, they took a portion totaling almost $400 and then when a paycheck came in April, they took $1600 from that and when I called to inquire about my refund, I was told no I cannot get the money back that its gonna be used to pay for my balance because of my purchases, but they had already been satisfied by my own funds so approximately $2000 was taken and it clearly shows that in the statements and this will not be satisfied until I receive a  refund. They were very rude and mocked me as well as hung up on me when I inquired about getting my money back and this was a supervisor I was speaking with.  I would like to be assured I will be refunded and treated with a professional manner when I call to inquire about my account

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I reject the response from Current Bank. They have not resolved the problem. It is plainly viewed and mathematically incorrect in my account. They are Unwilling to understand that they have taken almost $2000 from my account. I understand how they tell me its supposed to work all it is is a secured credit line.Every dollar that I spent, I made a deposit prior to cover so what they typically do is they typically take money And put it in a reserve account, which is strange because they dont know how much money youre going to spend and you cant use the card if theres no money on it so you have to fund it yourself or it doesnt work regardless if you run it as a debit or a credit. It declined at a store. And when they try to explain it to you, it makes no sense. They cant even compute where they even come up with these figures and they told me they took the money because I owed it at the end of the billing cycle. I didnt owe anything because I would only spend what I put in my account prior And again they would never let you run over to where you owed the money. The card would simply decline. So in a nutshell I funded my secured card I Purchased items my card would only allow me to purchase up until the limit of the money that I deposited so twice they took money for me the first time it was $350 and two weeks later they took out $1600 And they told me that they put this in the reserve account and that it was gone that it was money already spent So not only did I pay for my own purchases with the money that I deposited when I had a direct deposit hit they took almost $2000 for me when I didnt owe any money and no money was credited to me whatsoever and they seem to think that this is OK and that Im the one who doesnt understand Ive had to involve the **** now and I will hire an attorney and I will not stop until I receive my money back so if they wanna spend the thousands in court, thats fine or they can just refund me my money again I am not stopping until I receive my money. And they were so rude they hung up on me and were very unprofessional because they know what theyve done is incorrect this is stealing and this is a bank and this is America. This cannot happen in todays date and time.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 06/06/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint Case #********. We have reviewed the complainant's details and were unable to verify their identity based on the information provided. A letter has been attached to notify the customer accordingly, including the next steps they can take.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards, 
  Current

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request the reopening and reevaluation of a recent chargeback dispute I submitted regarding a $585.92 transaction with ****************. This dispute was initiated after I was promised a refund by the merchant following the return of my order; however, the refund has not been issued to date. In support of my claim, I submitted a detailed PDF file containing all relevant documentation. This included the original order confirmation email, Victorias Secrets stated return policy, the orders tracking number, the return shipments tracking number, and email communication from the merchant confirming receipt of the returned items. Despite providing this thorough and verifiable documentation, my dispute was ultimately denied by Current Bank. I strongly believe the denial of this dispute reflects a lack of thorough investigation. The **** return tracking number clearly indicates that the returned package was delivered to the merchant. Furthermore, the email communication from **************** explicitly confirms that they received the returned items. These pieces of evidence directly contradict any claims suggesting that the return was not completed or received. Given the strength and clarity of the documentation I provided, I request that Current Bank reopen this dispute case and conduct a proper, unbiased investigation.

  Business Response

  Date: 05/14/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a promo for **** Eats for $25 off. This is the sole reason I decided to make this delivery order. I went through checkout and the promo was clearly attached and I authorized the final total for $7.91 The order was completed and it first showed the amount of $7.91 on the receipt. After delivery I checked my account and **** had debited my account $32.91 I was told through chat that they can refuse promo codes but upon further checking, they cannot do so after purchase. I would never have made this purchase without the promo and **** will not refund. I want a refund for this promo code.

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i had an account with ********************** using a money card and in March of this year they closed my account. i had no problem with them closing my account but i had 800 dollars in the account and it was not refunded to me

  Business Response

  Date: 05/15/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute regarding a cancelled order with receipt number ******************************************************* I have not received a refund and the funds are still being held by the company. I request a complete refund of 700$ as was originally disputed.

  Business Response

  Date: 05/15/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current