Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Any charge from XY xyo or coin is fraudulent from the same company they changed the amount and billing they was not able to credit into a digital wallet so I canceled my subscription and my card that was in January. I then in turn blocked that charge from ever reciprocating or renewing in my account at current the following month and every month after that they have made charges to my account which I blocked them immediately after they made the new charge and contacted current for assistance they insured me that they would help me out returning the funding to my account and not let the company charge my account the following month which in fact was not the case the months of January February March April June and July they have been able to make charges to my account even after they were blocked Within the protocols of the checking accounts algorithms put in place to maintain an account integrity I have disputed these accounts or these charges rather within currents they gave me the very first charge and the very last charge back but said that they couldn't find it my favorite with the charges in between that I'd have to give them more information they are the most incompetent people I've ever met in my life I asked him a question they won't give me an answer they won't give me any types of answers but except like the three answers that I guess their company allows them to give because they don't want to admit fault please help me out with this these are the charges I'm also including one charge from ripped games Raw that I disputed as soon as it hit my account I asked him where this came from, they didn't know and had no information on who or where it came from included are the charges and the posts. ******************** ******************** ******************** ******************** ******************** ******************** *******************, this is the ripped games raw charge ******************* total $379and$353 from *******

  Business Response

  Date: 08/15/2022

  I looked into this for you and confirmed this dispute is now closed. I also see that our Disputes team recently sent you an email with further details on your claim and any provisional credits. Please refer to that email for further information. Please search your inbox for an email with the subject "Your Dispute Investigation Has Been Completed." We also suggest checking your spam and junk folders.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 21, 2022, I reported my card lost and filed a dispute. On July 12, 2022, I was admitted to the hospital due to Covid complications that affected my pregnancy, while I was there my purse was lost during my transfer, I did not become aware of this until it was time for me to discharge from the hospital when my belongings could not be found. Also during this time I had no access to my personal cell phone. Once I made it home and had access to a phone again I filed the dispute. On 7/25, I received a notification saying that my claim was denied. It didnt give a reason or anything. I reached out to customer service via chat and was told that I could submit supporting documents so I submitted my discharge summary from the hospital along with a letter from the social worker at the hospital. I then received another notification saying that my documents were not sufficient enough! So I reached back out to customer service and was informed that my appeal was still under review. Until 7/30 I believed this to be true but after following up on 7/30 I learned that it was still denied. I was able to obtain another letter from the social worker with as much information as she could provide about my situation to submit for review. On today I received an email saying that my document was inconsistent with currents findings of my dispute. I have not spoken to one person via phone and this is over $2000 that is in question. I need to know how can factual information be inconsistent with their findings when I have licensed medical provider providing them the information that they need even though they never originally asked for anything. At this point I believe that current condones theft and has never tried to give me back my money. They also havent taken the time to review any information. I want my money back that was stolen from my account. If not I need to know who contact that is higher than whoever Im emailing with from the claims department.

  Business Response

  Date: 08/15/2022

  Hello, thank you for reaching out. I reviewed your account and found that our card processor concluded that no error had occurred based on the facts of the investigation. While we understand this may be frustrating, unfortunately, the outcome of the investigation is final. Please note we take our dispute claims very seriously and investigate them to the fullest extent possible.

  Customer Answer

  Date: 08/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I provided documentation showing that I was hospitalized for the dates in questions, several transactions were made at ATMs that wouldve been impossible for me to make given that I hospitalized. Current lied about doing an investigation and did not actually investigate anything. All of the details were laid out in my initial call about the dispute but all of that was not recorded or reviewed. Current has allowed someone to rob me and does not care about returning my money. I can see from other complaints that this is a trend with current however if this isnt resolved I will be seeking legal action against current.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer Answer

  Date: 09/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This is not truthful. The dates of the transactions all occurred during my hospital stay. The dates on my document reflects my admission through my discharge date. I believe that Current should review my original call and statement. The discord in dates are only there for the transactions that settled after I was discharged from the hospital which I had to wait file because they were still pending when I first called in. Please review my original call and statement. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 10/14/2022

  Thanks for the follow-up. Our Disputes team recently emailed you and advised that if you have additional or new evidence that can support your original claim such as a police report, they can further review before ultimately considering your appeal request. If you have these documents please reply directly to the email sent from our Disputes team on August 12th. 
  

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1 2022 I put in a fraudulent transaction complaint after I got an alert to my phone that my virtual card was charged for $200. I immediately contacted support and locked the card because I did not do the transaction. As I was talking to customer service the card kept being charged but since I locked it they didn't go through. I was told to contact the merchant to try to get a charge back as they processed the fraud claim. I contacted the merchant who refused to issue back my stolen money stating the bank had to do such. I attached all of my evidence of this conversation to my claim. I was told after the claim processed that they saw "no error" and that they could not refund stolen money. I have talked to customer service 2 times since and am being told the same thing as this issue has not been resolved even after giving them proof of the conversation with the merchant which is all I have.

  Business Response

  Date: 08/08/2022

  Hello, thank you for reaching out. I reviewed your account and found that our card processor concluded that no error had occurred based on the facts of the investigation. While we understand this may be frustrating, unfortunately, the outcome of the investigation is final. Please note we take our dispute claims very seriously and investigate them to the fullest extent possible.

  Customer Answer

  Date: 08/08/2022

  Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:As stated previously, my card number of a virtual card was STOLEN and used without my consent before and as I was on the phone with customer service. I find it hard to believe that there is no error when I was not the one to use my card on purchases. I was told that the purpose of a virtual card number was to prevent stuff like this from happening. Apparently that is not the case.*********,
  *********************

  Business Response

  Date: 08/17/2022

  Thanks for reaching out. Were truly sorry to hear about the outcome of your dispute and understand how frustrating it can be. We take fraud seriously, and our Disputes Team uses industry best practices and research to investigate claims. Id suggest replying directly to the email that you received from our Disputes Team, as theyd be able to share more information about the decision that was made.

• Initial Complaint

  Date:07/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday July 27th, 2022 I went a *** at a laundromat located on *******************************. I asked for $160, only received $60. The store owner and I spoke with the *** representative who confirmed my $100 was sent back to my bank and that my bank had to release the funds. It is now July 28th, 2022 and my bank is saying that its a pending charge which could clear in **** business days and that the merchant has to cancel the pending transaction themselves. The *** is not a merchant, they wont let me speak with a supervisor or manager, they tell me Ill receive a email in ***** hours and they are very disrespectful to the customers they have. All I want is my money back. I already have to pay a late charge for a **** now because of them

  Business Response

  Date: 07/29/2022

  Hi, we're truly sorry to hear about the trouble that you experienced. We've looked into this and can confirm the charge was reversed and settled into your account on July 28th. If you have additional questions or concerns, feel free to reach out to us at ******************* or via live chat! 

  Customer Answer

  Date: 07/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, June 22nd I noticed two strange $10 charges on my account but one of them had been refunded. The charges read "Withdrawal to ***** ***** **** ** (*********) I gave Current the benefit of the doubt and thought maybe I bought something and did not remember.On July 25th I got a notification that said I initiated a payment for $20 to ***** FARGO BANK (*********) ****. I was in the middle of taking an exam when this charge occurred. I got ahold of Currents "customer service" as soon as I could and they had ZERO answers for me. Couldn't tell me where the money went, when I would get it back, nothing. They had zero solutions for me. Around 3:30 in the morning another of the exact same charges happened: $20 to ***** FARGO BANK (*********) ****. Again, I contacted Current as quickly as possible to file another dispute. The woman I messaged with (****) had no idea what she was talking about and she tried to make it seem as if that cash app account was mine that was taking the money. Even though I could clearly show her screen shots of my Cash App accounts numbers and $0 balance. I asked for a phone number to call because clearly chatting was not getting me anywhere. Imagine that, their phone line is down.I asked for a transcript of the 3 conversations I had had with different customer service reps and of course, they do not keep those. You have to screen shot the conversations yourself. I do not have any account that ends in the numbers ****, nor do I do any business with ***** Fargo or *********** I have not given anyone my account information. I am in-between jobs and I do not have $50 lying around to be taken or used. I am so upset and frustrated and I believe this company needs to be shut down.

  Business Response

  Date: 07/29/2022

  Thanks for reaching out. Were truly sorry to hear about the outcome of your dispute and understand how frustrating it can be. We take fraud seriously, and our Disputes Team uses industry best practices and research to investigate claims. Id suggest replying directly to the email that you received from our Disputes Team, as theyd be able to share more information about the decision that was made.

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was and unauthorized *** withdrawal on my current bank card that I use with them to hold my money and I trusted them with my money. This happened on July 12,2022 at 6:07 pm cst time. The amount withdrawn from my account was for $205.00. The business told me to give the ************************* may take longer. After the 10 business I received a email at 9:52 cst time on July 25,2022 that the investigation was completed and no error was found it seems like it was a bot investigating and came up with the outcome. I have emailed the numerous of time for the full investigation report and no one's has contacted me. They said they would emailed me back with less than 24 with the report but no one has responded back. I contacted support and they are saying that their investigation department is totally different but no one can help. The business have not resolved my dispute and have not provided me full documentation of the the *** withdrawal dispute investigation.The *** withdrawal receipt number was ********************

  Business Response

  Date: 07/29/2022

  Hi there, thanks for reaching out. We looked into this for you and the findings of the re-investigation concluded that your initial claim decision was overturned. A final credit has been issued to your account. Our Disputes team recently sent you a more detailed email regarding your dispute's final status. Please reply to this email if you're looking for more information on how they reached this outcome. They will get back out to you as soon as they have more information or if they need to investigate further.

• Initial Complaint

  Date:07/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HELLO WANTED TO SPEAK ON A ONGOING ISSUE WITH ME AND ********* OF *********. ORIGINALLY RECIEVED A CALL ASKING IF I WANTED TO HAVE MY VEHICLE APPRASED SAID THAT FOR THE **** HAD LOW MILES.. I AGREED AND REQUESTED A SERVICE BECAUSE I PRIVIOUSLY BROUGHT THE *** TO HAVE THE RADIATOR CORRECTLY SEATED PAID 167ISH TO THEM TO HAVE THIS DONE. PICKED THE VEHICLE UP. EVENTUALLY IT FELL AGAIN. I MENTIONED TO THE ******* MAN ON THE ***** AND HE SAID THATS NOT HOW WE TREAT OUR CUSTOMERS. I BROUGHT THE *** TO AUDI DROPPED IT OFF ON THE 9TH OF JUNE TO HAVE THE RADIATOR SEATED AND A PARASITIC DRAW TROUBLESHOOTED DUE TO IT CRIPPLING THE ***S SECURITY AND FUNCTIONING PERIOD. HAD TO REPLACE MAYBE 5 OR 6 AGM BATTERIES WHICH WERENT CHEAP MAYBE 200 A POP. AUDI'S SERVICE **** FAILED TREMENDOUSLY. THEIR TECHNICIAN TOOK DAYS OFF WITH NO REPORT PER SERVICE ADVISOR FROM AUDI. HE FAILED TO INSTALL THE PARTS I SUPPILED AS HE REQUESTED NEEDED TO BE INSTALLED THAT HE DIDNT REPORT FIRST VISIT. HE INSTALLED ONE SIDE OF CLIPS AND OTHER SIDE DIDNT BOTHER. SAID HE HAD GIVEN UP ON THE PARASITIC DRAW AFTER FOUR HOURS OF LABOR. HAD *** FOR 2 WEEKS.. DUE TO THIS EXPERIENCE I DISPUTED CHARGE WITH CURRENT BANK. CURRENT BANK HAS DROPPED THE ***** I RECIEVED A CHECK AROUND THE 8TH OF JULY FOR THE COST OF THE SERVICE TOTALLYING ******... CHECK WAS CANCELED DUE TO DISPUTE BY AUDI. CURRENT REPORTS RESOLUTION BY SEPT. 22 2022.. THATS 11 WEEKS AFTER AUDI ISSUED CHECK FOR ISSUE AND BANK DRAGS IT OUT AND REFUSES TO PROVIDE CREDIT FOR FUNDS ALTHOUGH THEY SAID THEY WOULD IN THE BEGINNING. BEWARE OF THIS BANK THEY DONT HAVE A LIVE CUSTOMER SERVICE FORCE. I HATE THAT I TRIED TO TRUST THIS BANK WITH MY ************** NEED TO KNOW ABOUT THIS HORRIBLE BANK.. YOU DONT PLAY WITH YOUR CUSTOMERS FUNDS THAT WHY YOU EXIST FOR THE CUSTOMER...

  Business Response

  Date: 07/28/2022

  Hi, thanks for reaching out. I can confirm your dispute does not qualify for a provisional credit at this time. It appears your claim doesn't fall under Regulation ** We will continue investigating your claim promptly, and if an error is determined, your account will be credited when the investigation is complete. If you have any additional questions, please chat with us within the app, or you can send us an email at [email protected].
  

  Customer Answer

  Date: 07/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   
  My complaint has not been resolved and in spite of attempted communications with current that repeated say the same thing as if their not acknowledging my input. The company tried to refund but now current stand in way because of dispute not resolved. So after time if they say it's valid I'm outta my money. They are not consumer friendly. More should know about this.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************