Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So they blocked a merchant who was trying to refund and now they are asking me to dispute it so they can get the money.

  Business Response

  Date: 12/20/2024

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and provided our findings to the customer in the attached document, which is referenced below.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards, 
  Current

  Business Response

  Date: 12/20/2024

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and provided our findings to the customer in the attached document, which is referenced below.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards, 
  Current

• Initial Complaint

  Date:12/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $500 was fraudlently stolen from my bank account. In 10 min span I was greensboro nc and somehow $500 with a debit card I did not authorize was used 300 miles away at a ATM machine with my pin number its impossible for me to be 300 miles away in 10 mins..I went to **** DEPOT location at ************************************************************************ at 2:11 pm I spent $4.04 and while driving across the street to ******* directly across the street, while I was driving I got an alert that $200 was withdrawn from ***********************************, I parked and immeadiately logged into my current account and my money was gone in 3 mins. I called current and reported the incident.2:21 pm $200 was withdrawn 2:22 pm $200 was withdranw 2:23 pm says the daily limit was reached so whoever must of tried another amount So 2:24 pm $100 was withdrawn and my atm limit was $500 Current filed the incident and is sending me new card. I went home and googled with what information I had and *********************************** is a Royal Farms convience store.Then at 4:34pm I got a text from pay apl a security code of ****** so whoever also got a hold of my ****** account and I was able to close the ****** account before anything else happend.Then about 630 to 730 pm the same day 11-29-2024 I went to annual credit report and Account Review Inquiries Name Requested On TRANSUNION CONSUMER INTE 11/27/2024 CREDIT SESAME, INC.11/26/2024 CREDIT SESAME 11/25/2024 ***************11/23/2024 DISCOVER CARD 11/09/2024 I never asked for these so someone had to of stole my identity I called savymoney and they said they couldnt do anything cause im not the owner?WHAT DO I DO?CURRENT MUST HAS SOMEONE ON THE INSIDE DUPLICATING DEBIT CARDS AND STEALING MONEY, CURRENT IS ************* AND SHOULD BE HELD ACCOUNTABLE. THEY STOLE $500 from my account, there algo should of caught it after the 1st charge of $200 and then daily max and pin was incorrect on the 3rd charge and they still let them steal my money.

  Business Response

  Date: 12/18/2024

  Dear BBB,

  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.

  Attached, you'll find a letter from Current addressing the customer's concerns. This document provides insight into the situation and our company's stance. Kindly review it alongside the consumer's complaint for a comprehensive perspective. 

  This attachment demonstrates our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately. 

  If you need further details or have questions, please don't hesitate to contact us. We value your time and your role in facilitating a resolution.

  Thank you for your assistance.

  Regards,

  Current

  Customer Answer

  Date: 02/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:12/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan for *****% annual percentage rate. I have been charged already on average 36%. Even though I have over paid every money. Ive paid over 1200$ in the first 3 months. Yet Ive been charged $287+ in interest aleardy in just 2 months.

  Business Response

  Date: 12/05/2024

  Dear BBB,
  
  We are in receipt of the complaint filed by the consumer, ******* ******, against our company, Current. However, based on the details provided, it appears that the complaint may have been filed against the wrong entity. We would like to advise the consumer to reach out to the correct organization, ***********, to address their concerns and seek assistance regarding the issue mentioned in their complaint.
  
  In the complaint, the consumer states that they identified a discrepancy with the APR associated with their loan. It is important to clarify that our company, Current, is not affiliated with *********** or involved in any way with their banking operations. Therefore, we are unable to address the specific issues mentioned in the consumer's complaint.
  
  We kindly request that the consumer contacts *********** directly to discuss the unauthorized transactions in greater detail and seek a resolution. ***********'s customer support team will be better equipped to assist them in investigating the situation, verifying the transactions, and providing the necessary guidance.
  
  We apologize for any confusion caused by the misdirected complaint, and we appreciate your understanding in this matter. If the consumer requires any further assistance or clarification, we encourage them to contact *********** directly.
  
  Thank you for bringing this matter to our attention, and we appreciate your assistance in redirecting the consumer to the appropriate organization for resolution. 
  
  Regards,  
  Current

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/22/24, I received two foreign transactions that I did not initiate, not including a fee for said transactions. $30 was taken out of my account, and I was able to dispute one of the transactions as well as the fee that came with it, to which I received the full $22.57 back for just those two transactions. The other never processed and disappeared, though I never received the money back. I was never able to file a dispute for that transaction since it did not process. My account has been breached a few times, to the point where I can no longer consider it safe and and have started transferring my deposits into another account, and will soon be having my direct deposit changed and closing out the account entirely. I would prefer some kind of compensation for the transaction and possibly compensation for the issues I've had with the bank. I am willing to continue using the app if the correct resolution can be made and security could be more thorough.

  Business Response

  Date: 12/10/2024

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:12/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Current Bank for denying my chargeback request related to a purchase made for a forex trading bootcamp from the website *************. The product was marketed as beginner-friendly, but it was not understandable for a new trader like myself, which goes against the advertised promise. Despite providing substantial evidence of misleading advertising and poor-quality service, my bank has denied my claim, leaving me with no recourse. I believe this decision is unjust and warrants review, particularly in light of the companys own refund policy and the additional admission that further training was required. A refund was requested from the merchant less than 12 hours later. 1.Initial Purchase and Misleading Advertising:I purchased a forex trading bootcamp from *************, which was advertised as beginner-friendly. The *** section on the companys website clearly statesIs This Okay for Beginners?Yes, new and seasoned traders are welcomed.However, upon starting the program, I found that the material was far too advanced and provided no foundational instruction for beginners. The videos were disorganized and lacked in-depth explanations of key concepts such as liquidity, which were essential for understanding the material.2.Request for Refund and Denial from Merchant:Upon realizing that the bootcamp did not meet the advertised standard for beginners, I requested a refund from the company. Instead of granting the refund, they offered me an additional mentorship course valued at $997, stating:I am willing to place you in my mentorship coursedesigned for beginners for 60 days and the bootcamp will make sense to you after.This statement clearly implies that the bootcamp I initially purchased was not suitable for beginners as advertised. The companys attempt to sell me an additional course to clarify material that was supposed to be understandable from the start is an admission that their product did not align with its original claims.

  Business Response

  Date: 12/13/2024

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards, 
  Current
  

  Customer Answer

  Date: 12/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My bank failed to adequately investigate the claim, relied on false information from the merchant, and ignored my request for documentation supporting their decision. 1. Dispute Background On 10/24/2024, I filed a dispute with Current Bank for a charge from ************* regarding their US30 Bootcamp. The bootcamp was advertised as beginner-friendly, but the merchant later admitted that an additional $997 mentorship course was necessary to understand the material. This directly contradicts the products advertised claims and constitutes misrepresentation. Despite providing evidence of the misrepresentation, my dispute was denied on 11/29/2024, with the bank citing the merchants claims that the product was delivered as described and that I had completed the course. 2. Evidence Disproving the Merchants Claims The merchants assertion that I completed the bootcamp is false. I have attached evidence showing that I had only completed 41% of the course, as reflected in weekly progress emails from the merchant dated 10/27/2024-12/08/2024. This directly disproves the merchants claims and invalidates the grounds for my banks denial of the dispute. Additionally, the merchant admitted via email that the bootcamp required further training (a $997 mentorship program) to fully understand. This admission further proves the product was falsely advertised. 3. Banks Failure to Provide Supporting Documentation After my dispute was denied, I requested that my bank provide the documentation used to reach their decision. My requests, made on 11/29/2024 & 12/10/2024, were ignored. This failure violates transparency requirements and leaves me unable to properly appeal the decision. Regulation E requires financial institutions to provide clear reasoning and documentation for their dispute decisions, which my bank failed to do. 4. Deceptive Practices by the Merchant The merchant falsely advertised the bootcamp as beginner-friendly while requiring additional paid programs to understand the material. Their claim that I completed the course is demonstrably false, as shown by my progress records. My banks reliance on this inaccurate information is unacceptable and further underscores the need for a proper investigation. 

  
  Sincerely,
  
  ******** ********
  
  
  
  
   
  

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deposited a check over 11/29/24, understandably was waiting for a business day to be processed but then received a notification of rejection on 12/02/2024 Only reason I could assume was the letters for the mobile deposit being clustered together. Upon reaching out to Current support they were giving me the automated answer of it being fraudulent or not within their guidelines even though I had submitted identical ones prior. I tried to contact the customer service number and was immediately told the same automated response. I explained that I did not want the integrity of my account to differ if I happened to submit the check again. *** told me to submit it another time and they would investigate it. Trying to understand why they were unable to give a direct answer on why my check was rejected since it did fall within all the guidelines, I asked if it would be a further investigation or the same, *** was unable to confirm either leaving consumer with a endorsed check that would need to be resubmitted for consideration of approval with no further help or explanation.

  Business Response

  Date: 12/13/2024

  Dear BBB,
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.

  
  Attached, you'll find a letter from Current addressing the customer's concerns. This document provides insight into the situation and our company's stance. Kindly review it alongside the consumer's complaint for a comprehensive perspective. This attachment demonstrates our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately.

  
  If you need further details or have questions, please don't hesitate to contact us. We value your time and your role in facilitating a resolution. Thank you for your assistance.

  
  Best regards,
  Current

• Initial Complaint

  Date:12/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They tricked me into opening a credit card. I didnt sign up for that, I was signing up for their cash advance program and all of a sudden I have a secured credit card account with them. I sent a dispute to the credit agencies but they need to clearly state they are signing you up for a secured credit card, I should have to apply to get that, not just sign up for it and have it hit my credit. Its shady and not what I was expecting from the app.

  Business Response

  Date: 12/15/2024

  Dear BBB,
  
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.
  
  Attached, you'll find a letter from Current addressing the customer's concerns. This document provides insight into the situation and our company's stance. Kindly review it alongside the consumer's complaint for a comprehensive perspective. This attachment demonstrates our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately.
  
  If you need further details or have questions, please don't hesitate to contact us. We value your time and your role in facilitating a resolution. Thank you for your assistance.
  
  Best regards,
  Current
  
  Encl.
  Letter to Consumer (Case #********)

  Customer Answer

  Date: 02/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I dont agree, I want the account removed from my credit card because their business practice is shady.  I didnt accept anything as being the owner of the account through the credit beaureu so they are lying. If they dont have proof they need to remove this from my credit history. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Business Response

  Date: 03/07/2025

  Dear BBB,
  
  We are writing in response to the consumer's rejection of our previous response to their initial complaint, which has been assigned the case number #********. 
  Attached to this email, you will find the following documents:
  
  -2nd Letter to Consumer
  
  This document contains additional information that sheds light on the situation and provides a comprehensive understanding of our companys position. We kindly request that you review this document along with the consumers follow-up to gain a complete picture of the circumstances involved.
  
  We believe that the attached document will further demonstrate our commitment to customer satisfaction and the actions we have taken to address the consumers concerns. 
  We trust that this additional information will aid in resolving the complaint and contribute to a fair and accurate assessment of the situation.
  
  If you require any further details or have any questions, please do not hesitate to contact us. We greatly appreciate your time and attention to this matter and look forward to your review of the attached document.
  
  Thank you for your assistance in facilitating a fair resolution.
  
  Regards, 
  Current
  
  

• Initial Complaint

  Date:12/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card and pin on a piece of paper was lost ********************** replaced my card and disputed transactions I didn't recognize and my dispute was turned down which I don't know why because the transactions that was on my account was made when my card was lost and I work hard for my money and current didn't look into my dispute so I ask that it be reopened and that current help to get my money put back on my account.

  Business Response

  Date: 12/10/2024

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards, 
  Current
  

• Initial Complaint

  Date:11/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I misplaced/lost my card and some unauthorized transactions were done on November 11, 2024. I realized a couple days later that there were transactions on my account but when I tried to contact the company I was told nothing can be done if the transactions are still in pending status. On November 13, 2024 the transactions were no longer pending so I contacted the bank. Explained to them that I lost my card somewhere and didnt realize until I saw the transactions. The representative told me they can put in a dispute for the transactions which are from ********** for $403.82 and another charge Freon a place called Gills for $133.28. I was told I just have to wait for a resolution that can take 90 days. On November 20, 2024 I checked my account and noticed two notifications that said, disoute lost. I didnt understand what it meant so I contacted direct credit card company and I was told the dispute was lost on my end after an investigation and it shows I used the card. I then asked, what investigation and how does it show I used the card? I got no answer to my question and was told the disputes are closed and investigation is final. I then contacted again on November 23, 2024 and I was told I can try to reopen the dispute but I would need to show proof that it wasnt me that made the transactions. I asked m, how am I supposed to do that? I dont know who did it so I can take a photo of him/her and send it in to you guys. I advised the company that I will be reporting this matter because in the agreement I signed it says I am not responsible for fraudulent transactions but yet I am being held responsible. I just want my money returned to me and I will gladly close the account and never do business with such a horrible credit card company again.

  Business Response

  Date: 12/12/2024

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards, 
  Current
  

• Initial Complaint

  Date:11/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a fraudulent charge on our card and Current refuses to reimburse us. They told us it was an approved charge and it absolutely was not.

  Business Response

  Date: 12/06/2024

  Dear Better Business Bureau,
  We are writing in response to a recent customer complaint (Case *********. We have thoroughly reviewed the situation and provided our findings to the customer in the attached document, which is referenced below.

  
  Complaint - Verification Needed - *. ********

  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  Thank you for your support.
  Regards, 
  Current

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ********