Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [************************************ I'd my full name, my Social Security Number 235-21-2071,March 28, **** is my birthdate. Former address was ************************************************* I cannot remember the phone number associated with the account 

  rAnswer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 11/02/2023

  Dear BBB,
  
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.
  
  Attached, you'll find relevant documents:
  1. Current Response Letter
  
  This attachment demonstrates our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately.
  
  For further details or questions, please reach out. We value your time and your role in facilitating a resolution.
  
  Thank you for your assistance.
  
  Best regards,
  
  

  Business Response

  Date: 11/21/2023

  Dear BBB,

  
  We are writing in response to the consumer's rejection of our previous response to their initial complaint, which has been assigned the case number #********.  Attached to this email, you will find a letter titled "Additional Current Response" which contains details pertaining to our company's position in relation to the customer's concern. We kindly request that you review this document along with the consumers follow-up to gain a complete picture of the circumstances involved.

   If you require any further details or have any questions, please do not hesitate to contact us. We greatly appreciate your time and attention to this matter and look forward to your review of the attached document.

  Thank you for your assistance in facilitating a fair resolution.
  
  Best, 

  
  

• Initial Complaint

  Date:10/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel a dispute and they ran it through anyways. **************** was extremely rude

  Business Response

  Date: 10/30/2023

  Dear BBB,
  
  Thank you for forwarding this correspondence to our attention. 
  
  We are writing to inform you that we are currently in the process of reviewing the matter further internally. Our review will be completed within the next few business days, at which time we will follow up with a substantive response.
  
  Sincerely,
  Current

  Business Response

  Date: 11/16/2023

  We hope this email finds you well. We are writing to provide an update concerning a consumer complaint filed against our company. We kindly request that you review the attached document for further details and clarification regarding the matter.

  
  

• Initial Complaint

  Date:10/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I have not received any compensation back from the company and only received a email previously denying my claims. even after providing the proof of my accounts accessed without authorization.. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  irly argue for the money to be replaced which was stolen from my account. all my attempts at communication are ignored on the matter at hand I also asked for device i.d used in transactions to be matched with account history as proof and for merchant to be matched with history in my account to prove I've never used the merchant and the amount of money to unknown merchant in short period should of raised a flag but was ignored on that matter as well..the company claims to be fdic insured and to protect my finances in such matters yet they allowed someone to gain access and steal over $500 dollars from my account after m being notified multiple times of the issue.

  Business Response

  Date: 10/30/2023

  Dear BBB,
  
  
  Thank you for forwarding this correspondence to our attention. 
  
  
  We are writing to inform you that we are currently in the process of reviewing the matter further internally. Our review will be completed within the next few business days, at which time we will follow up with a substantive response.
  
  
  Sincerely,
  Current

  Business Response

  Date: 11/18/2023

  Dear BBB,
  
  Thank you for forwarding this correspondence to our attention. We are writing to inform you that we are still conducting an internal review of the consumer's concern. We anticipate that our review will be completed within the next few business days, at which time we will follow up with further details.
  
  Regards,
  The Current Compliance Team

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  No I cannot accept this new terms being forcefully imposed on us without giving any other choice. they attract new customers deliberately misleading about the fees-less accounts and once after we sign up they are changing the rules of the game in their favor. This isn't the right way to do business!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********** ***********
  
  
  
  
   
  e agreement after its signed.

  Business Response

  Date: 10/18/2023

  Dear BBB,
  
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.
  
  Attached, you'll find the relevant document:
  
  1.  Current's Response Letter
  
  This document provides insight into the situation and our company's stance. Kindly review them alongside the consumer's complaint for a comprehensive perspective. We believe this demonstrates our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately.
  
  For further details or questions, please reach out. We value your time and your role in facilitating a resolution.
  
  Thank you for your assistance.
  
  Best regards,
  
  

  Business Response

  Date: 10/27/2023

  Dear BBB,
  
  We are writing in response to the consumer's rejection of our previous response to their initial complaint, which has been assigned the case number #********. 
  
  Attached to this email, you will find the following documents:
  
  1. Complaint Response
  
  We kindly request that you review this document along with the consumers follow-up. Thank you for your assistance in facilitating a fair resolution.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disputed a transaction i was given the run around about the time frame needed i then attempted to close the dispute only to be told I could not my dispute was then denied an associate told me that they would open an appeal that associate lied about that and the appeal was never opened until a week later when I spoke to another associate i was then told multiple times the dispute team would contact me i was never contacted I reached out again and was told it would be 45 days before i got a response or decision

  Business Response

  Date: 10/11/2023

  Dear BBB,
  
  We are writing to inform you that we are currently in the process of reviewing the matter further internally. Our review will be completed within the next few business days, at which time we will follow up with a substantive response.
  
  Sincerely,
  Current 

  Business Response

  Date: 10/17/2023

  We kindly request that you review the attached document for further details and clarification regarding the matter.

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used my debt card at a hotel for vacation. The hotel put a $102.51 hold for incidentals. Upon checkout of this hotel they voided the transaction. This has been almost two weeks ago. I have contacted both the hotel and Current about the charge still pending. The hotel even provided me a screen shot of their computer system showing the void. However, Current refuses to manually release the funds. We have a close friend who is still waiting for her money to be manually released by this same Current and its been 52 days. Times are tough and I understand if we didnt have proof, but they acted like they dont care. Im hoping BBB can help get this solved.

  Business Response

  Date: 09/29/2023

  Dear BBB,
  
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.
  
  Attached, you'll find relevant documents:
  
  1.  Current's Response Letter
  2.  Debit Statement
  
  These documents provide insights into the situation and our company's stance. Kindly review them alongside the consumer's complaint for a comprehensive perspective. These attachments demonstrate our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately.
  
  For further details or questions, please reach out. We value your time and your role in facilitating a resolution.
  
  Thank you for your assistance.
  
  Best regards,