Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone compromised my debit card for the amount of ****** on August 12. I contacted current and was advised my money will be deposited in 90 days, I feel that time frame is unacceptable. Your case has to be won with the merchant, I'm a victim here and I need my money. 90 timeframe unacceptable. Please help me .

  Business Response

  Date: 10/06/2023

  Dear BBB,
  
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.
  
  Attached, you'll find relevant documents:
  
  1. Complaint Response 
  
  These documents provide insights into the situation and our company's stance. Kindly review them alongside the consumer's complaint for a comprehensive perspective.
  
  The attachment demonstrate our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately.
  
  For further details or questions, please reach out. We value your time and your role in facilitating a resolution.
  
  Thank you for your assistance.
  
  Best regards,
  
  

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  At this time, I have not been contacted by Current regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

  Business Response

  Date: 10/04/2023

  Dear BBB,
  
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.
  
  Attached, you'll find:
  
  1. Current's Response Letter
  
  This document provide insight into the situation and our company's stance. Kindly review them alongside the consumer's complaint for a comprehensive perspective. We believe demonstrates our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately.
  
  For further details or questions, please reach out. We value your time and your role in facilitating a resolution.
  
  Thank you for your assistance.
  
  Best regards,
  
  

  Customer Answer

  Date: 11/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They helped another scammer get $150 in their pockets, then going to say their goal is to make sure I am satisfied, well Im not! This has been going on since May.this is ridiculous.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 11/21/2023

  We are writing in response to the consumer's rejection of our previous response to their initial complaint, which has been assigned the case number #********. 
  
  Attached to this email, you will find a letter titled "Additional Response From Current"
  
  This document contains information which should provide comprehensive understanding of our companys position. We kindly request that you review this document along with the consumers follow-up to gain a complete picture of the circumstances involved.
  
  We trust that this additional information will aid in resolving the complaint and contribute to a fair and accurate assessment of the situation.
  
  Best Regards, 
  
  

• Initial Complaint

  Date:08/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank is taking too long to resolve my dispute and the merchant already send the refund to current and **** and **** is holding my refund for very long time in the amount of $27.06 from A and I waited patiently to get my money back .. current disputes would take longer and I dont like this at all and I just want my money back

  Business Response

  Date: 09/23/2023

  Dear BBB,
  
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.
  
  Attached, you'll find relevant document:
  
  1. Current Response Letter
  
  This document provides insight into the situation and our company's stance. Kindly review them alongside the consumer's complaint for a comprehensive perspective.This attachment demonstrates our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately. For further details or questions, please reach out. We value your time and your role in facilitating a resolution.
  
  Thank you for your assistance.
  
  Best regards,
  
  

• Initial Complaint

  Date:08/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of Complaint: Deceptive Business Practices and Service Issues Detailed Description of the Issue:I am writing to urgently raise a flag about Current's alarming business practices which, in my view, border on deception and exploitation. Having opened an account with ********************** to avail of a mere $1 promotional offer, I never engaged in any transactions.However, on 9/30/2023 at 10:58pm CST, they blindsided me with an email notification about changes to their Account Agreementchanges that had ALREADY taken effect two days prior. This is not just a simple oversight; it feels like a calculated move to catch unsuspecting customers off guard, tying them to hidden fees and charges.The audacity to imply that by merely "continuing to use their service," one tacitly agrees to these new, concealed terms is staggeringespecially when, like me, many have never even used the account. This is not just poor business etiquette; it's a predatory tactic, seemingly designed to siphon money from unsuspecting individuals.Desired Outcome:I demand that Current immediately acknowledge this deceptive maneuver and rectify the situation for all affected.I insist that Current waives the account closure fee for my account and for others who were caught in this underhanded policy change without timely notice.The Better Business Bureau must launch an investigation into Current's business practices. Their actions suggest a pattern of intentionally misleading customers to profit from hidden fees.Review:I am more than just disappointed with Current; I am outraged. Their seeming intent to exploit unsuspecting customers under the guise of policy updates is a ***** testament to their lack of integrity. Businesses should be built on trust and transparency, not on schemes to surreptitiously extract money from those they serve. I implore others to be cautious and hope the Better Business Bureau takes swift action against such predatory tactics.

  Business Response

  Date: 09/23/2023

  Dear BBB,
  
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.
  
  Attached, you'll find relevant documents:
  
  1. Current Response Letter
  
  This documents provide insights into the situation and our company's stance. Kindly review them alongside the consumer's complaint for a comprehensive perspective. This attachment demonstrates our commitment to customer satisfaction and our actions to address the concerns. For further details or questions, please reach out. We value your time and your role in facilitating a resolution. Thank you for your assistance.
  
  Best regards,
  
  

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a check from my doctor's ****** and attempted to do a mobile check deposit on 8/22. I took a picture of the front of the check in my banking app, signed the back, and took a picture of the back. Current's site states that you can "simply take a picture of your check on the Current app and we'll add the funds to your banking account." This is not accurate. Upon attempting to complete the mobile check deposit, I received a message saying it would take 3-5 business days once the check is approved. The check had not yet been approved, so I requested to cancel the mobile check deposit so that I could either cash the check or use the immediate deposit feature available on my Venmo app. I was told by the representative that they would "let me know." Despite not yet having check "approval," I received an email saying my deposit could not be canceled. I tried explaining to them that this delayed deposit had caused me to have to defer my car payment, received a return payment due to an insufficient balance from another bill, along with other issues because I fully expected this deposit to clear. I tried contacting them multiple times in the banking app, I tried emailing multiple times (8/22, 8/23, 8/24, and 8/25), and I even reached out to them on ******** and asked how to be put in touch with a supervisor (which they still have yet to do). While my understanding of the federal regulations might not extend to mobile check deposits, I know that at least with traditional checks, this does not align with regulations that determine the availability of funds after a deposit. The banking provides false info for the anticipated deposit date, causing even more issues. There was an anticipated deposit date of 8/23. Then it changed to 8/24, then 8/25, then 8/26, and it now says 8/27 - even though it's also innacurate. I believe that incorrect information is provided to customers in order to get them to utilize the mobile check deposit feature.

  Business Response

  Date: 09/23/2023

  Dear BBB,
  
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.
  
  Attached, you'll find relevant documents:
  
  1.  Current Response Letter
  2.  Account Statement
  
  These documents provide insights into the situation and our company's stance. Kindly review them alongside the consumer's complaint for a comprehensive perspective.
  
  These attachments demonstrate our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately.
  
  For further details or questions, please reach out. We value your time and your role in facilitating a resolution.
  
  Thank you for your assistance.
  
  Best regards,
  
  

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had used this account with a debit card for my teen and it worked great for two years. Recently, it suddenly wasn't connected to my bank account anymore. I re-connected my bank account, but it won't let me transfer any funds. It says "something went wrong. Please try again later". I have contacted tech support several times over the past week, to no avail. I get no response. I have money trapped in my current account with no way to access it and no response from the company for a week. Between my son and me, we have over $200 being held hostage by a dysfunctioning app and a nonresponsive company. I would never have put my bank accounts and my cash in the hands of these people if I had known how incompetent they were.

  Business Response

  Date: 09/21/2023

  Dear BBB,
  
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.
  
  Attached, you'll find relevant documents:
  
  1. Current Response Letter
  2. Individual Account Statement
  3. Custodial Account Statement
  4. Ticket #*******
  
  These documents provide insight into the situation and our company's stance. Kindly review them alongside the consumer's complaint for a comprehensive perspective.
  
  These attachments demonstrate our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately.
  
  For further details or questions, please reach out. We value your time and your role in facilitating a resolution.
  
  Thank you for your assistance.
  
  Best regards,
  
  

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with this bank over a year and for the last several months they have gone downhill. Aside from having over ***** complaints on Apple they think they are above the law. I had filed a dispute for an unauthorized charge on 8/1/2023 for $265 and aside from having fraud protection, I have shown them for a month that the charge was unauthorized. They have continued playing games and I still have not received my money refunded. My lawyer said to file with the BBB first because a bank with so many complaints should be investigated.Second, I was promised that i would receive my Social Security benefits no later than the 28th of every month and for the last several months they have illegally withheld my benefits for several days. Tomorrow is the 28th and I have written confirmation from the Treasury that it was deposited on Friday. I obviously look forward to leaving this fraudulent enterprise but first I need to collect both payments. Im hoping the BBB can remind them that in the US all banks are obliged to follow the law and they are not a special exception. I appreciate your assistance Best *********************************

  Business Response

  Date: 09/11/2023

  Dear BBB,
  
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.
  Attached, you'll find relevant documents:
  
  1. Complaint Response 
  2. Debit and Credit Statement 
  
  These documents provide insights into the situation and our company's stance. Kindly review them alongside the consumer's complaint for a comprehensive perspective.
  These attachments demonstrate our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately.
  For further details or questions, please reach out. We value your time and your role in facilitating a resolution.
  
  Thank you for your assistance.
  
  Best regards,
  
  Current 
  
  

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have available funds in current banking they have closed my account and are you refusing to release my funds back to me

  Business Response

  Date: 09/20/2023

  Dear BBB,
  
  We are writing to inform you that we are currently in the process of reviewing the matter further internally. Our review will be completed within the next few business days, at which time we will follow up with a substantive response.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I guess Ill accept this as there is really no other option 
  

  
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 09/18/2023

  Dear BBB,
  
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.
  Attached, you'll find relevant documents:
  
  1. Current's Response Letter
  2. Account Statement
  
  These documents provide insights into the situation and our company's stance. Kindly review them alongside the consumer's complaint for a comprehensive perspective.
  These attachments demonstrate our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately.
  For further details or questions, please reach out. We value your time and your role in facilitating a resolution.
  Thank you for your assistance.
  
  Best regards,