Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A unknown by myself ***** perhaps applied for a current **** debit card with my address an e mail address along with my cell phone. I have called the ****************************************************************************************************** leave a message we will gt back to you in 24 hours. I have left an email inquiry with no feed back. I need this investigated and terminate this person an or card.

  Business Response

  Date: 08/30/2022

  Thanks for letting us know that you did not create a Current account. We looked into this for you and we were able to locate the account in question. Rest assured, we have closed the account and deactivated the debit card(s) associated with the account. While we can understand that you may wish to have additional information on this account, we are unable to provide specific information without a police warrant, subpoena, or other formal law enforcement request. Should you be able to provide this information, you may send it to **********************. If you have any other questions, please contact us at ********************** and we'll be able to further assist you. 

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 4 fraudulent charges come out of my account within the span of a few seconds. Im being told that I have to wait up to 90 days for these charges to be returned to my account. I do not have time to wait this long considering my virtual card number was used in these transactions. That is money I need now.

  Business Response

  Date: 08/17/2022

  Thanks for reaching out. Per Regulation E merchants are given time to appropriately respond to any and all claims made against a purchase. Your dispute is currently being investigated and any credits or updates will be applied to your account. We will also notify you of any updates directly to the email on file with us. Unfortunately we cannot share personal account information here, so I would urge you to continue working with our disputes team until the process is complete.

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Current decided to close my account on April 24, 2022. I was emailed saying that they exercised their right to close my account due to activity on my account. I opened disputes due to ATM errors. They never told me the exact reason but I didnt have a say so in the matter at all. My issue with them closing the account was I had open ongoing disputes at the time they decided to close the account. I contacted them through email because that is the only way you can talk to them if you dont have an account open to talk through the chat feature within the app. I proceeded to ask what will happen to my funds when the dispute is finally settled. I was told eventually I would be sent a check to the address on file. I was told in June I should expect the check in the mail within 15 days. I didnt ever receive a check. The balance I was supposed to be receiving in the check is $900.31. When the disputes settled in my favor that was what I was owed and entitled to. I emailed Current again and let them know I never received my check. I was told they would send out another and this time it will take at least 25 days. I asked them if that was the only way to receive my money and could it be expedited. I was told expedition wasnt possible and I couldnt get the funds no other way. The payment showed up on 8/11/22. I had to sign over the check to my wife because I lost my id. The banks and check cashing stores would not cash the bill.com payment check for her nor me. I contacted ************ to try to come to a resolve. I currently have an account with them so I was told if FinCo Services connects with me on bill.com I can be paid by e check instead of a mailed check. I contacted Current once again with the necessary information So i can receive my money by e check, I also contacted the *** ********************* to escalate the situation. The customer support team is trying to send me another check and have me wait an additional 25 days. I just need my money but I am getting the run around.

  Business Response

  Date: 08/29/2022

  Hi, thanks for bringing this to our attention. I can confirm that following an internal review of your account, we will no longer continue servicing your Current account. I'm afraid the decision is final, and your account will remain closed. We sent you a notice informing you of the decision and responded to your questions or concerns via email regarding any remaining balances and deposits to your account. We recommend referring to that correspondence for further information.

  Customer Answer

  Date: 08/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has not been resolved.

   

  this is the same email response I get from Current every-time I attempt to contact them. This is not help*** the issue or address *** the issue at hand. I am not satisfied and that is not a resolve.

  
  
  Sincerely,
  
  *********************
  
  
  

  
  

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This bank froze my mother's account that I had help set up **** of 2021 due to transaction issues. They requested my mom to contact them and send a picture or her woth her ID and prove who she was. My mo was 84 years old and needed help doing this. Once it was done they didn't respond for 3 months. At that time stating they had chose to close the account based on transactions and the funds if any would be mailed out within 14 days. Nothing ever came. They froze her account yet still kept taking the deposits. She then informed them that nothing came in the mail and they ignored her. This was through email as they have no call center that is operational. Shortly after my mom passed away. Since then I have been trying to handle this so I can handle her affairs. I did what was asked and...the same exact thing is happening to me. No response. I have sent countless emails. Even opened my own account so I could communicate with the app and have still got nowhere. This company is abhorrent. To hoard a woman's money and ignore her then after her death ignore her child. I demand they release the Funds and mail then to the appropriate address. Also they never once stated what the issue was. Never gave any statements or anything as once they froze the account you are unable to see transactions. So someone else could have claimed they were mom and drained the account for all I know. This is beyond unethical in every way.

  Business Response

  Date: 08/17/2022

  Thanks for reaching out. Unfortunately, I am unable to provide details about the decision that was made on your mother's account as you are not the account holder for the account you are writing about. Our Fraud Ops team sent a notice informing her of the decision. We recommend referring to that correspondence for further information.

  Customer Answer

  Date: 08/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The response was that the account was being closed and the funds remaining would be mailed within and expect to receive the mail within 14 days. Nothing ever came. I have provided what was asked for of me and never received any communication. You cannot just keep someone's money because they have passed away. I have all documentation I need to prove who I am in relation to my mother.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 08/29/2022

  Thanks for the follow-up. In order to better assist you, we'll be following up with an email to gather more information. Please keep an eye out there. 

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had three fraudulent transactions on my account by someone who hacked it and changed all of the information, locking me out of the account. They did not investigate the charges and refuse to reimburse me or let me appeal or submit another dispute. I provided them with irrefutable evidence for the fraud. Including merchant info and the chargers were made in a city that Ive never stepped foot in. Theyre moved my money out of my savings, until my checking and spent it all at Target and Chick-Fil-A. They still have yet to give me a reason that the dispute was denied, and they wont answer any of my inquiries. Its next to impossible to speak to an actual human and they only correspond through email. I tried going through the parent bank, ***************** and they routed me back to Current. I am at the point of filing a suit, because *** had the account almost three years with no issue ABCs they know my spending habits, and typical transactions. They themselves, even had to unlock the account, change all of the login information back to mine, and file the dispute on their end because the individual(s) that hacked it had everything specific to them. I even explained to them that someone called me the day prior pretending to be an agent from Current, acts said they had my account information. They did nothing to protect me or my money. And now they wont even refund it. I have never experienced this from a financial institution. Just an unwillingness to help me recoup my money that was lost because of their security measures. Or lack there of. I uploaded pictures of the transactions, and conversations with current. I also uploaded all of the charges and the city and state they were made in. They even have all the information that they hacker(s) used to get into my account, including their email address, and they still denied my claim and refuse to be of any assistance.

  Business Response

  Date: 08/17/2022

  Thanks for reaching out. Were truly sorry to hear about the outcome of your dispute and understand how frustrating it can be. We take fraud seriously, and our Disputes Team uses industry best practices and research to investigate claims. Id suggest replying directly to the email that you received from our Disputes Team, as theyd be able to share more information about the decision that was made.

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disputed a bunch of transactions thats were duplicates of other transactions. After waiting 2 weeks (10 business days)I was told I would have an update on the 10th business day and if the investigation was still going on they would provide a provisional credit per regulation E.10 days came and went as I was told to wait until the end of the 10th day. Still no credit on day 11..,claims the dispute team will email me. Obviously they are not done with the investigation and yet they are avoiding providing the credit.Ive been waiting for them based on an expectation they set.Ive been a customer for 2 years and never had to dispute anything until now. They are liars and scammers support just copys and pastes generic responses. I want answers and I am just being ignored. Opt for a real bank not this understaffed chat and email only fake bank.

  Business Response

  Date: 08/17/2022

  Hello, thank you for reaching out. I reviewed your account and found that our card processor concluded that no error had occurred based on the facts of the investigation. While we understand this may be frustrating, unfortunately, the outcome of the investigation is final. Please note we take our dispute claims very seriously and investigate them to the fullest extent possible.

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 8/8 i was informed my bank was closing my account. they could not give me a reason. i have contacted them 8 times. a transfer was completed and sent to them 8/9. for 220 and another for ***** . they wait until they recieve this money to close my account. i want my ****** back asap. they are no help and the reps are rude. this bank is a scam/

  Business Response

  Date: 08/15/2022

  Hello, thanks for reaching out. We looked into this for you and we were able to confirm that your account is currently closed. Our team sent you a more detailed email regarding your account on 8/8/22. Please refer to this email for further information regarding the status of your account and any remaining funds.

  Customer Answer

  Date: 08/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently opened a new bank account with Current Bank. In order to resource my account I am required to link my sourcing account to Current Bank. I was told my sourcing bank ************* was rejected? I asked for a reason?I sent emails on August 1st... August 2nd... August 5th and August 6th... requesting more information. All four of my emails were ignored. No explanation was given and my emails were never responded to. A simple acknowledgement and explanation is all I was asking for.No acknowledgement or return email was ever provided ...very rude! And inconsiderate.I want an explanation as to why my emails were ignored?

  Business Response

  Date: 08/16/2022

  Hi, we're truly sorry to hear about the trouble that you experienced. We're happy to shed some light on what happened and have followed up with you via email on 8/9/22. If you have additional questions or concerns, feel free to reply there!

  Customer Answer

  Date: 08/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I received a general response and reply that did not resolve or recognize the specific reason for my complaint.

  
  The issue at hand and the e-mail communication received August 9th did not relate to any previous requests and concerns made.  And nothing was followed up on from there.  I sent several e-mails on and after this date all were ignored.

  
  The initial reason for my complaint is Current Bank refuses to respond to my e-mails and requests for information.  I've sent as many as nine separate emails all were ignored.  Why is Current Bank ignoring my emails and not responding in a timely matter?

  
  I've called customer service and used the live chat online system for other issues unrelated to my complaint.  It took several extra weeks to finally receive the requests made.  Current Bank was not helpful in providing communication... 

  
  Current Bank needs to recognize and acknowledge the fact that all my email requests ...were simply ignored. Not good customer service.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 10/13/2022

  Hi there, thanks for the follow-up. Our team reached out to the email associated with your Current account on September 8th and September 20th. We've resent our latest email today, as well. Please be sure to search your inbox and spam/junk folders for an email with the subject "A Message From Current." If you have additional questions or concerns, feel free to reach out to us at ******************* or via live chat!

  Customer Answer

  Date: 10/20/2022

  Better Business Bureau       The issue has been resolved however I never did receive the emails mentioned... they did not address the issue.  I received 'other' emails with non related topics and headings.  The main issue was the reasons for ignoring my email requests?  Since the issue regarding my complaint and emails has been resolved no other contact is required at this time.  Thanks BBB for your time and help.  Thanks...
  

   

   

   

  
  
  
   
  

  
  

• Initial Complaint

  Date:08/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was unauthorized transactions on my current bank card in another state. I opened a dispute on July 19th,2022. The amount in total of purchases made from my account was for $645.36 Current told me that I qualify for a provisional credit at the 10 business day and that was 08/02/2022. Ive been contacting them since and still havent received nothing and my rent is past due with fees due to this. The representatives said they would emailed me back within ***** hrs since last week and once again havent heard anything from no one almost a week since I was supposed to receive the credit.Everytime I request to talk to a supervisor is the run around. I dont deserve this treatment because Ive been a loyal customer and Im paying for something that has nothing to do with me. Its Been 3 weeks since I opened the dispute and here I am without my hard earn money. Please I need help

  Business Response

  Date: 08/17/2022

  Hello, thank you for reaching out. I reviewed your account and found that our card processor concluded that no error had occurred based on the facts of the investigation. While we understand this may be frustrating, unfortunately, the outcome of the investigation is final. Please note we take our dispute claims very seriously and investigate them to the fullest extent possible.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed 2 disputes on July 20,2022. I do not have an account with the utility company that charged me. Ive reached out to Current multiple times because I have received no communication. Its been more than 10 days and I havent received a provisional credit or anything. Everyday they tell me the problem had been escalated. Ive been with them for years and I never give problems but this is ridiculous at this point.

  Business Response

  Date: 08/15/2022

  Thanks for reaching out. It looks like the dispute is won in your favor, and the final credits have been issued. Our Disputes team recently sent you a more detailed email regarding your dispute's final status and provisional credits. Please reply to this email if you have any further questions.

  Customer Answer

  Date: 08/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************