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Business Profile

Financial Technology

Revolut Technologies Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

This profile includes complaints for Revolut Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Revolut Technologies Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 89 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Money was stolen from account they refuse to see the information I gave them multiple times I had to repeat to them that my PHONE WAS LOST ALONG WITH MY CARD SO THERE IS NO POSSIBLE WAY I WOULD BE ABLE TO APPROVE ANY TRANSACTIONS WITHOUT MY PHONE IT WAS LOST it's ridiculous how they did not help me at all these were fraudulent transactions that I did NOT authorize over ************************** and I have rent and bills to pay it's ridiculous and all they did was ingore everything I said it's very unprofessional

      Customer Answer

      Date: 09/08/2024

      Better Business Bureau:

      At this time, I have not been contacted by Revolut Technologies Inc. regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:08/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After filing a chargeback against an ATM in which I received no money, revolut decided to simply close my account. WITHOUT ANY EXPLANATION. This is a clear violation of US laws. Any financial institution must provide a detailed explanation for any decision they make on an individuals account. I believe that revolut is partaking in illegal and fraudulent activities.I want my account restored. Trust has been broken with this company.

    • Initial Complaint

      Date:07/31/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is in regards to an ongoing dispute I have with Revolut. How long its taking for the dispute to get submitted to the merchant, as well as the LACK of communication when I have reached out for the past two months almost every other day asking for an update, and to speak to someone in disputes, and they just beat around the **** and say a generic response.I have a bunch of transactions for goods and services, and the services were never provided, I have undeniable proof because firm did a rug pull and went out of business. I have 120 days from the date of expected delivery, which was early May, so my claim will expire in early September.I filed my claim May 29th and since June 3rd it has been in an our team reviewed your dispute and decided to raise with merchant. This step can take between 5-20 days. Its been 60 DAYS just about with no contact from Revolut , Ive never had to dispute before and this is crazy that its this long. With no contact. And as I said above, I reach out almost every day, every other day, and I get the same copy paste basic response that I can read from when I look at dispute. I need to have the dispute team to call me and actually submit my claims.Other people who have gotten scammed by this company already submitted to their banks and got refunded, MONTHS ago. This hasnt even been sent out.Im afraid that the 120 time limit is going to run out before Revolut reaching out to me and getting the process started.PLEASE HELP

      Business Response

      Date: 08/08/2024

      Thank you for your message.
      Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
      Please find a copy of our response attached to this email.
      Kind regards
      Revolut Team

      Customer Answer

      Date: 08/09/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      I responded to ******************, attached, where they had responded to me. They had told me that they were not able to process my dispute because of time limit constraints. 

      i told them this is NOT true, I gave them the exact **** Chargeback Code, showing I am still within the timeframe to chargeback these purchases. Its insanity when I first INITIALLY filed my dispute the Revolut Representative said I was within the time limit to. Its for goods and services not delivered, which was supposed to be May 1st which Ive provided proof of, I have 120 days from May 1st 2024 to dispute, as long as when I made charge doesnt exceed 540+ days which it doesnt.

       

      im currently waiting a response from Revolut

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

      Business Response

      Date: 09/06/2024


      To whom it may concern,
      Thank you for your message.
      If the customer has additional questions or concerns, he/she is invited to reply to our final response letter directly via email and we will be happy to assist.
      Kind regards
      Revolut Team

      Customer Answer

      Date: 09/09/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      No you have not responded to me.  Attached.

      Ive still been waiting. I want a reason, HERE on BBB, as to why those **** schemes, from **** Chargeback code themselves, and Revolut IS a **** card, provided dont apply to my chargeback.

      Because of you running out the 120 days from when goods and services were to be delivered, and I filed the dispute with more than enough time, the statute for me to be eligible for a chargeback NOW have been run.

      If Revolut will not directly compensate me now for their error, I am requesting arbitration or their legal team, as well as both of their contacts, as this is blatant negligence.


       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

    • Initial Complaint

      Date:07/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a victim of fraud. Somebody pretended to be my friend asked to borrow money. And I did borrow 1300 euro n 3 diferent transactions (550, 350, 400). When I figured out that I was scammed I immediately contacted Revolut. I provided all the information they have asked and they closed almost immediately the claim saying that there is nothing they can do. I tried to add money between 29 may and 06 June $880 to this account and the app crashed couple of times and they charged me twice for the amount of $880 but in my account I got only one transaction. Again I asked for help from their support team and they didn't see the other transaction. I'll attach the bank statement to as proof that I was charged twice. When I saw that they to not solve my problem I disputed the transactions with the bank and I got all the money back. In my revolut account they charged me back $880. I tried to add the amount I owe them back in different amounts and almost every time the transaction was declined by Revolut. I'll attach screenshots or video as proof. When suddenly I got a message from Revolut to provide them prof of income and what is the relationship with the last persons I transferred the money to(including the scammer person: *********************) and a lot of other personal data about me. I was given time to comply with this to avoid disruptions by August 15. Today I got again the message that my Revolut account is closed and to withdraw my money but September 10. When I'm trying to do anything I get the message that my account is closed and I don't have any option to withdraw my money from this account. I still owe them $43 and they owe me 599 Euros but I'm unable to do anything because they closed my account without notification and without allowing me to get my money back. I also open another claim on the money I've been scammed. The asked to provide proof, the discussion with the scammer and I'm not able to do any of that because my account is closed and I'm blocked.

      Business Response

      Date: 07/15/2024

      Thank you for your message.
      Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
      Please find a copy of our response attached to this email.
      Kind regards
      Revolut Team

    • Initial Complaint

      Date:06/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our Business, ***** Ventures (HeyerVentures.com) gets paid via Wire Transfer. Weve received numerous wires (larger amounts) without any issue. All of a sudden, Revolut is putting a hold on a wire transfer and telling me it will take 5+ business days to release it. Which is insane. *** never had a bank account do that, I want these funds processed into my Revolut account, **** as there is nothing wrong with my account (Ive submitted all evidence, and nothing wrong with the wire).

      Business Response

      Date: 07/15/2024

      Thank you for your message.
      Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
      Please find a copy of our response attached to this email.
      Kind regards
      Revolut Team

    • Initial Complaint

      Date:06/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I referred *************************** and *************************** who are included in this email. I was supposed to receive $100 each for the referral but was told because they did not use their credit card within the time period so it was forfeited.There was no way that they were able to use it because they did not have the physical card; also, even in the app it did not provide the full card number; it only gave the last four digits of the card which is not enough to make a purchase. I ran into the same situation when I first signed up as well.I attached correspondence from the both of them confirming this and would like to see the $200 credited to my account.CC ************************************ Better Business Bureau Office of the Attorney General?******************************* VP of *********** AcquisitionStrategic HR Outsourcing Solutions "SOS HR"o.************** c.************** f.************** ********************************* ****************

      Customer Answer

      Date: 07/01/2024

      Better Business Bureau:

      At this time, I have not been contacted by Revolut Technologies Inc. regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:06/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unable to cancel account. Excessive emails, and attempts to cancel are not available. No agent available to contact, I want to be removed from all further communications. I have tried through the online channels, emailing support. Terrible service.

      Business Response

      Date: 06/04/2024

      To whom it may concern, 

      We do not have any details of this individual in our system. Please inform them that they can contact our **************** via email on ************************************ if they are still experiencing any further issues. 

      Kind regards
      Revolut Team

    • Initial Complaint

      Date:05/28/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had wired the money to the US ************* but they returned it the next day as it was not accepted. The money should have been deposited into my Revolut account by May 17, or at the latest, by May 20, 2024. Today is May 27, and I have been communicating with Revolut for the past four days, trying to resolve this issue on my own. I finally received a reply stating that the money had been sent out and reached the bank. However, they failed to inform me that the money had been returned. I confirmed with ************ that the money was returned, matching my account details and **********************'s bank address.At this point, I feel deceived and have filed a formal complaint with the ***** If the money is not in my account by the end of this week, I will escalate this matter further.I also would like to speak to a live person not a bot on the chat that keeps repeating the same thing over and over again.

      Business Response

      Date: 05/29/2024

      Thank you for your message.
      Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
      Please find a copy of our response attached to this email.
      Kind regards
      Revolut Team

    • Initial Complaint

      Date:04/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, on March 26th 2024 i initiated a wire transfer From the revolut app to **************** high yield savings and the end of the 26th came around and still no money in amex so i called they said they rejected the wire and it should be back in my revolut account and it wasnt so i contacted revolut and they told me to wait 7-10 business days for the money to come back and so i 10 business days after the 26th i contacted them and they told me the wire went through and it was successful when indeed it wasnt no money in account no nothing so they told me to contact amex so i did they gave me a **** number to give revolut to show it was rejected so they could return my money to my checking account yet still there saying the wire went through so its been a month of this back and fourth the amex saying theres nothing they can do since they rejected it and it was returned to revolut and revolut keeps telling me its completed so theres no reason to return the money so my money is in limbo somewhere they did refund me 15 dollars for the metal plan for a month when i pay annuallly like 15 dolllars wasnt anywhere near the ammount i wired so my money is in limbo and amex tells me to talk to revolut and revolut tells me to talk to amex what do i do here??? this is crazy!!!!!!!!

      Business Response

      Date: 05/17/2024

      Thank you for your message.
      Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
      Please find a copy of our response attached to this email.
      Kind regards
      Revolut Team

    • Initial Complaint

      Date:04/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear, I learned that my account was closed on 03/06/2024 However, I note that the reasons for this closure have not been communicated to me. In addition, I was not able to benefit from the 2 month notice period. I contest this abusive and unreasonable account closure and forced by your agent even tries to resolve the problem I have always cooperated with you and sent my necessary documents in no case my account does not respect the general conditions of the bank I have sent everything the documents ask an agent told me that everything was ok on your side three days later I see my account is deactivated I ask for another review of my account and allow me to access my account finally to have a follow-up by chat with customer service your processes are inconsistent you tell your customers to send documents and that everything is satisfied and close the account behind I have all my family and friends who have an account with you if for whom the same thing happens to them as me for no reason and unjustified I'm going to tell them to close their accounts I don't understand your service I request another examination and access to my bank account will do what is necessary for this I noticed that on several forums Several customers had the same problem of closing an abusive account for no reason overnight While awaiting a response, please accept, Madam, Sir, the expression of my distinguished greetings

      Customer Answer

      Date: 05/10/2024

      At this time, I have been contacted directly by Revolut Technologies Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ** ******* ********

      Business Response

      Date: 05/22/2024

      To whom it may concern,
      Thank you for your message.
      If the customer has additional questions or concerns, he/she is invited to reply to our final response letter directly via email and we will be happy to assist.
      Kind regards
      Revolut Team

    Revolut Technologies Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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