We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Technology

Revolut Technologies Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

This profile includes complaints for Revolut Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Revolut Technologies Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 89 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made two different disputes with Revolut with charges to my card and money that was sent from my account that I didn't authorize. Revolut even opened complaints which I will attach to this report stating that they cannot help me. This situation has been ongoing since 2022 because I am a victim of scam and fraud and I'm very vulnerable. Devices were stolen from my house back in 2022 that had important credentials saved onto the computer.

      Business Response

      Date: 04/30/2024

      Thank you for your message.
      Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his email address registered in our system.
      Please find a copy of our response attached to this email.
      Kind regards
      Revolut Team

      Customer Answer

      Date: 05/02/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The email I received which I'm attaching at doesn't state that Revolut was trying to reaching out to me because of the complaint I reported this to the Better Business Bureau. I'm certain that this is the same response I received when I initially filed the claim and I feel that someone copied and pasted the same response and really didn't care about my case. I'm very dissatisfied with how their back office is handling this situation and I wish there was more I could do.

       

       

       


      Sincerely,

      *********************




       

      Business Response

      Date: 06/21/2024

      To whom it may concern,
      Thank you for your message.
      If the customer has additional questions or concerns, he/she is invited to reply to our final response letter directly via email and we will be happy to assist.
      Kind regards
      Revolut Team

      Customer Answer

      Date: 06/24/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Still don't know why I'm asking to respond when nothing can be done. I'm still not satisfied with the outcome.


       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

    • Initial Complaint

      Date:04/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an account with the company that I was using with no issues. After a trip where I reported the card lost I returned home a couple days later and couldnt use the account. I contacted ********************** who said the account was closed due to extenuating circumstances whatever that means. The account balance was negative because while they said the account was closed it was just limited so I was still getting charged but not able to pay. I asked them to close the account they said they would give me a one time credit and close the account. Now 2 years later account is still open and limited and they have continued to charge my account which has a negative balance again. So I contacted Revolut again who is still refusing to close the account. I want the account fully opened and not limited or fully closed they cannot just hold an account open in my name and refuse to allow me to use it.

      Business Response

      Date: 04/24/2024

      Thank you for your message.
      Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his email address registered in our system.
      Please find a copy of our response attached to this email.
      Kind regards
      Revolut Team

      Customer Answer

      Date: 04/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      My issue is still unresolved they are still holding the account open without my consent for 2 years under the lie of the account being under review for those 2 years.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Business Response

      Date: 05/17/2024

      To whom it may concern,
      Thank you for your message.
      If the customer has additional questions or concerns, he/she is invited to reply to our final response letter directly via email and we will be happy to assist.
      Kind regards
      Revolut Team

    • Initial Complaint

      Date:04/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started subscription to Revolut's Metal plan since March 18, 2022 for reasons that they would waive fees for cash withdrawal and currency conversion for amount beyond their free plan. However, the catch is, I wasn't able to add money to the account after adding a few hundred dollars. When I contact the customer service, they kept insisting that there is something wrong with the debt card I use or the bank that I add money from, which wasn't the case. After several months of back and forth, I eventually gave up. I later realized they kept on charging me the metal plan fee for $16.99 till March 19, 2023 for a total of 13 months, totaling $220.87. Then came September of 2023 when I need to withdraw cash from ATMs overseas, I subscribed to Metal plan subsequently, and only realizing I hit a soft limit after withdrawing certain amount (not exceeding a few hundred dollars), their customer service this time were able to inform me that was due to some system mechanism for security reasons. I paid a total of $50.97 from three months between Sept 2023 to November 2023. While I understand these limits are for the account security reasons, I should not have been charged for something I essentially can not use. especially so as those limits are not presented to the customer when they made the purchase, but only about the benefits unlimited fee free withdrawal and currency conversion, and they should have made those limits clear to a customer.

      Business Response

      Date: 04/12/2024

      Thank you for your message.
      Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
      Please find a copy of our response attached to this email.
      Kind regards
      Revolut Team

      Customer Answer

      Date: 06/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I'm unsatisfied with their response as they did not satisfy my demand. Their advertisement contained false and misleading information for customer to order a service that a customer essentially can not utilize to the full extent. They failed to provide effective assistance to the aforementioned issues during customer's prior communication with their in-app chats. The customer is entitled to a full refund as none of the service were rendered or utilized by the customer for the duration of their subscription.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************




       

    • Initial Complaint

      Date:03/21/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told by **** to open a Revolut account so I could sell on ****. I did so and the minute my account was opened and had money on it, my account was hit with fraudulent charges from ************. I have contacted ************ and they have closed the fraudulent account but they say I have to go through my bank to get a chargeback. Revolut refuses to do this even though I have shown them the letter from ************. I had also ask them to stop the payment while the charges were still pending.

      Customer Answer

      Date: 04/15/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Revolut Technologies Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *****************************

    • Initial Complaint

      Date:03/18/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This has been ongoing in the past couple of weeks.I have been trying to set up my account and every time I submit all the requested information, it comes back and tells me "missing information - verify your identity".I have been chatting with the support team for several hours. They go in circles to do everything again (close app, reinstall app, resubmit ***** change my tax information, etc. etc.).I have been told that the problem is with my tax ID. I believe they have the wrong tax ID (possibly my ITIN?) and when I submit my SSN it is rejected?I need a higher level of attention to this matter so I can verify my identity.

    • Initial Complaint

      Date:03/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed for a business account with ********************** Business on Feb 22nd to use their services for international money transfers for my business.-Their system gave me multiple errors and the customer service rep submitted a customer complaint form on my behalf.-I was constantly instructed to try again and I sent them my passport pics, my business docs, my driver's license, etc.-I got a message yesterday after I finally updated my driver's license info via their ID verification app, that I was denied an account without any explanation.ALL I want is my documents and ID deleted and purged from their systems and I shouldn't ever receive any marketing emails, newsletters, etc from them. I want my ALL my details removed from their systems.

      Business Response

      Date: 03/28/2024

      Hi,

      Thank you for your message.

      Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his email address registered in our system.
      Please find a copy of our response attached to this email.

      Kind regards,
      Revolut Team

    • Initial Complaint

      Date:03/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a dispute on an unauthorized transaction. They closed the dispute without fully investigating the matter with the merchant and told me there is no documentation or evidence they can share with me to further support their determination.

      Business Response

      Date: 03/20/2024

      Thank you for your message.
      Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
      Please find a copy of our response attached to this email.
      Kind regards
      Revolut Team

    • Initial Complaint

      Date:02/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Revolut has allowed numerous transactions go threw by forced transactions the card was reported lost/never received and get still multiple charges was allowed which ultimately allowing a terminated card to have forced transactions and allowing my account to be ******* in the negative and there disclosure clearly stated no overdraft protection and they the most obselute fraud monitoring system brings to conclusion Revolut is a fraud and or money scheme they have kept my my replacement fee of card as well

      Business Response

      Date: 02/29/2024

      Thank you for your message.
      Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
      Please find a copy of our response attached to this email.
      Kind regards
      Revolut Team

    • Initial Complaint

      Date:02/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the 25th of January, I got notified that my card details of my virtual card have been used, but the *** has been incorrect and therefore the transaction has been canceled. Nevertheless, around 70 pounds have been deducted from my account from an online shop called "**********".I have never used my virtual card, which can easily be proven, and have not even known of it's existence.The problem is that Revolut has allowed money to be taken from my account though an incorrect *** has been entered.Since it does not seem to be fraud, I assume that somebody has typed their card details, similar to mine, incorrectly and switched up numbers.I did try contacting support several times and have been told that, I must have made that purchase.Yesterday I had an in-app chat with someone that kept repeating the same phrases wirh no interest in helping or doing their job.That person did not aknowledge anything I said and claimed that the *** has been typed in correctly and there is nothing that can be done since I must have been involved in making that purchase.Eventhough I could provide evidence that the app itself stated the *** has been incorrect and the transaction has been canceled, the so-called support member kept ignoring whatever I said and told me to take the matter to legal authorities so that she would not have to do her job.I am incredibly disappointed in the Revolut support team and hope this can finally be resolved before taking it to higher institutions and making these methods public to warn other people from this happening.It seems fairly easy to type in random card details and enter a made up *** to steal money.And ********************** team members not caring or even taking the costumer seriously.I would highly appreciate for someone competent to look into this matter and not just repeating that nothing can be done and it has supposedly been "thoroughly checked", when the team has not even noticed the app itself stating the incorrect *** and the cancellation.

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm *******************************; *** Citizen; Native New Yorker; Business Owner; Graduate Student and ****************************************** Alumna. I studied communications. I have law school references. I do not have a criminal record. I keep the Rule of Law. I have public virtue. I don't litter, loiter, trespass, write graffiti, engage in property theft, antisocial behavior, indecent exposure, public intoxication, disturb the peace and crimes on a small or large scale. I am not affiliated to cults, political groups, retaliatory groups, mobs or terrorists groups.Who: *** Citizen and New Yorker What: Stolen funds from Revolut account When: Between Sunday, February 18, 2024 approximately 3 p.m. ******* Standard Time and Monday, February 19, 2024 at 7 a.m. ******* Standard Time Where: Online Why: Theft of ********************* How: My email addresses were compromised and then money was missing from my account when there were no pending charges. I have contacted the ************** of investigation and local police near Revolut Technologies.The business has three adresses: Revolut Technologies Inc.address:************************************************************************* phone number:***** ******** *** ****** ******************************************************** **** ** *** **** **** ***** **************************** ************* ********************************************************* ***** ******* ************ ************ **************************************************

      Business Response

      Date: 03/06/2024

      Hello,

      Thank you for your message.

      Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to her email address registered in our system.

      Please find a copy of our response attached to this email.

      Kind regards

      Revolut Team

      Customer Answer

      Date: 03/11/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I am aware of the timeline and timeframe for chargeback requests. There are policies and processes in disputes. However, I am concerned about a breach of contract with Booking.com in the amount of 268 USD. I am concerned about some racial aspects of this process. How soon can a representative contact me back? Thank you.

      ******************

      **** ** ** 

      ** ****

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

    Revolut Technologies Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.