We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Graphic Designer

Vista Logos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Designer.

Complaints

Customer Complaints Summary

  • 72 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I utilized Vista Logos to assist me with a design for a tshirt for a soccer camp 2 years ago. Vista Logos sent me multiple designs over weeks. I ended up not even using their designs due to all of their designs looking like middle school clip art. I have been harassed for the last 2 years for them asking for money to some capacity. Whether it be for a Copyright or giving them a closure letter. And if I don't take the logo "down" they will come after me federally. I told them multiple times to mail me the "court documents" and they just call/text and harass every few days. I knew they were a scam once I saw their designs and I was ok with eating that cost. But the harassment, cursing and threats I am growing old of. I really wished I would of searched them prior to using them.

    Customer Answer

    Date: 06/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:05/22/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I also received threatening texts that I would be prosecuted for 75K-100K in court for copyright infringement for a logo I rightfully paid for lifetime use. Their "compliance officer" ********************* is a criminal.STAY AWAY!!!!!!

    Customer Answer

    Date: 06/17/2024

    Better Business Bureau:

    At this time, I have not been contacted by Vista Logos regarding complaint ID ********.

    Sincerely,

    *************************

    Customer Answer

    Date: 06/17/2024

    At this time, I have been contacted directly by Vista Logos regarding complaint ID ********, however my complaint has been resolved because:

    The threatened litigation has not been pursued yet.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *************************

  • Initial Complaint

    Date:05/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vista Logo appeared to work for Vista print. They are telling me the will *** me for a logo I have never used. Intellectual property is what they calling it. The tricked me into thinking I was getting some7from Vista Print. The logo was made on a worddoc. Cheap and cheapa third grader could make. I never used it They call me three times a day. I want them to leave me alone

    Customer Answer

    Date: 06/14/2024

    Better Business Bureau:

    At this time, I have not been contacted by Vista Logos regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is harassing me to pay for additional services. They have had adversarial phone calls and repeated harassing text messages.

    Customer Answer

    Date: 06/04/2024

    Better Business Bureau:

    At this time, I have not been contacted by Vista Logos regarding complaint ID ********.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:05/07/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/09/22 I responded to an internet ad from Vista Logos advertising custom logo creations for $35. I filled out the form, paid and the following day received two amateurish looking logos. I did not like the designs and never used them on my website ( which is a health blog). There was no mention anywhere on the website or during the design process about any intellectual rights by them.I figured, OK, Im out $35.00 and moved on. Fast forward 2 years later to April 2024. I started receiving texts from them stating that they were selling the logo they had designed for me to someone else and that I would have to stop using it. Then I started receiving messages that even if I never used the logo I would have to file some sort of form or be in violations of copyright laws Again, Ive never used that logo. Having read about similar complaints and harassment tactics by this company in an attempt to extort money from people, Im now in the process of reporting to them to the appropriate authorities.

    Customer Answer

    Date: 05/31/2024

    Better Business Bureau:

    At this time, I have not been contacted by Vista Logos regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business designed a logo for my startup business, and then requested $1400 for the patent and rights to use the logo. I have been in process with Legal Zoom and USPTO to complete the trademark process. They have been sending harassing text and threatening legal action. Very unprofessional, and never was any ownership requirements provided during the logo creation process.

    Customer Answer

    Date: 05/31/2024

    Better Business Bureau:

    At this time, I have not been contacted by Vista Logos regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Vista logos back in 2021 to design a logo for my company. They were absolutely horrible to work with and I finished up with them or so I thought. They kept calling me and harassing me asking me for more money. Now as of May 6th, I got a text telling me about copyright infringement. They have tried to do this a few times in the past. This company is extremely unethical and needs to be shut down. Ive just read all the other complaints of the same thing happening to other people. This should be criminal.

  • Initial Complaint

    Date:04/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they took my money for a website, never done , promised my refund back which I'm still waiting on, they gave me the run around for my money and now this guy name *************************** wants more money out of me , non stop calls and texts, harrassing me with phone calls and text at 9:15 Pm for copyright when I paid them to get my logo done, he's rude , threaten to *** me. I want my refund back

    Customer Answer

    Date: 05/19/2024

    Better Business Bureau:

    At this time, I have not been contacted by Vista Logos regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a logo from Vista Logos a few years ago. Their website says that you own the rights to the logo. But I just received a threatening email from them telling me that I was infringing on copyright because my rights to use the logo have expired. There was no such mention at time of purchase and their website explicitly claims that you own the logo they design on your behalf. Their design was quite poor and they failed to implement my changes on more than one occasion. I finally settled on the logo they provided and revised it at my own expense to make it acceptable. I replied to the text from a ********************* (who I suspected is operating under a false name given the strong foreign accent). Anyway, he immediately called my phone and proceeded to tell me that the logo copyright had expired and that since I hadn't purchased the copyright plan, I only had the logo as a test logo. I replied that I knew of no such restriction and that this was shoddy treatment. He then hung up the phone rudely and texted back that he would initiate a lawsuit involving a minimum of $75,000. I notice that this same verbage has been mentioned in other complaints against this company. All indications are that this company is fraudulent and they try to steal money from customers after providing them with shoddy logo designs.

    Customer Answer

    Date: 05/19/2024

    Better Business Bureau:

    At this time, I have not been contacted by Vista Logos regarding complaint ID ********. I have attached the text correspondence and threats made by Vista Logos around the time of the incdent.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:04/23/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/9/23, I have ordered a design of a logo which claimed 100% ownership rights, among the features per advertisement on the website (screenshot attached). I was initially satisfied with the provided samples, we picked logo, and start using it... If only it was the end of the story, but it is only the beginning. As soon as the actual logo was done, I got bombarded with phone calls, texts, and emails urging me to pay >$1,000 for copyright registration, transfer, or who knows what they come up with else (and price was reducing from initial over 3k to something on order of 800). I never was that frustrated from talking to anybody on the phone and literally had to scream... Then, a year later, I have started getting cease and desist emails, texts, and calls, I'm assuming extorting me for cash. I want these demands to stop and have some apology for the actions. Based on existing reviews, I'm not the only one with such crazy extortion tactics.

    Customer Answer

    Date: 05/19/2024

    Better Business Bureau:

    At this time, I have not been contacted by Vista Logos regarding complaint ID ********.

    Sincerely,

    ***************************

Vista Logos is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.