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Business Profile

Insurance Companies

American International Group, Inc. (AIG)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for American International Group, Inc. (AIG)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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American International Group, Inc. (AIG) has 86 locations, listed below.

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    Customer Complaints Summary

    • 397 total complaints in the last 3 years.
    • 81 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A western union money order was purchased, refund was requestes *****$ fee as requested was submitted along with request, but fee was taken from amount of money order refund. Request for the reimbursement of the ***** $ has been ignored.

      Business Response

      Date: 10/06/2022

      Dear ******************,

       

      I hope this email finds you well. Attached is AIGs acknowledgement of your complaint filed with Better Business Bureau Serving Metropolitan ********. Please provide the additional information requested by October 12, 2022.

       

      Best,


      ******* ***** 

      ***

      ************** *********

      ******** ******************************************************* ************* ******* *** **** ******* **** ********** ***** ************ ******** *************** *************** **** *****

      ********* ** **********

      ********* **************

      ****************************************************** * *********************      ***

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** care plus covers lost or stolen phones I pay insurance premiums monthly to apple lost my phone on Saturday 24th reported to police and to apple, apple informed me I had to call *** on ***********. (never heard of ***, but informed they process claims for apple). REPORTED MY CLAIM, (CASE ****************. serial no of device, ************ HAD NO RESPONSE CONTACTED APPLE AGAIN 26TH & 27TH CONTACTED *** AGAIN 28TH TOLD I NEED TO PAY $149 ON CC (but this would not be charged until my claim was approved Later that I day I received an email from *** stating "ACTION REQUIRED / CLAIM IN REVIEW To process your claim, we need you to upload one of the following documents"PROOF OF PURCHASE PROOF OF ID "YOUR CARD WILL NOT BE CHARGED UNTIL YOUR CLAIM HAS BEEN APPROVED"I immediately complained via email to both apple & *** (AS IM NOW 6 DAYS WITHOUT A REPLACEMENT PHONE) They have my name, address, ***** ID, phone number, claim number, police lost report number, email, credit card number and ive been with apple for years.. I DID NOT SEND ANY DOCS SEPT 29TH They have charged my credit card already,$149 contacted them again to be told my claim is not yet approved, no phone dispatched Friday sept 30 I found my phone that I originally lost, won't function as a claim is being processed, I call to cancel the claim as I need to use my old phone/Any phone URGENTLY, But told STILL NOT BEEN APPROVED AND NO PHONE DISPATCHED, (BUT THEY HAVE TAKEN $149 FROM MY CREDIT CARD Numerous phone calls on the 30th and again on the 1st constantly being told they cannot cancel a claim.(IN ONE WEEK OF HAVING NO PHONE I HAVE LOST $2000 WAGES, I HAVE BEEN WOKEN BY POLICE IN MY HOME IN ********** AS MY ELDERLY MOTHER IN ****** PUTS OUT AN INTERNATIONAL MISSING PERSONS REPORT, MY LANDLORD HAS FILED EVICTION AS MY RENT WAS DUE AND I AM ABOUT TO LOOSE MY JOB AND MY HOME IMMINENTLY BECAUSE OF THIS)

      Business Response

      Date: 10/20/2022

      Good afternoon, **********************:

       

      I have received a second notice and I wasnt sure if the email address I sent it to received the response. In any event, here is the response to the above-captioned complaint matter.

       

      Thank you.

       


      *******************

      Senior Regulatory Analyst

      Legal Compliance and Regulatory | *** Property Casualty

      American International Group, Inc. (AIG) 

      ** *************** **** *****

      ********* ** ********** **** ************ *  **** ************ ******************* * ***********

       


    • Initial Complaint

      Date:09/28/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a claim with this insurance company, claim number ************ on 8/10/22. I have provided every document this company has asked for. There were over half a dozen including a health waiver for my father, a medical certificate, a letter from the airline since I did not have airline tickets etc. My father has dementia and I was taking him on a trip to see his sister. A few days before the trip he saw his Dr. and they did not clear him for travel. The company has failed to resolve my case. Sends repeated emails that they didn't receive my documentation. When I call, the people I'm talking to say they can see the documentation in their system, and don't understand why the adjuster can't. I am extremely frustrated. I talked to a supervisor as well (I had to wait 2 days for a call back from one) and they could do nothing to help me.

      Customer Answer

      Date: 10/12/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My cousin I took a 2-week trip to ***** and took out the *** Travel Guard Insurance. Good thing because we spent 2 weeks in ***** with no luggage. Since this fiasco we have been dealing with *** Travel Guard trying to get compensated for loss. Wehn filing claim it stated that someone would call within 10 days. Never happened. When I call them, I get a person reading a script telling me to be patient. They were notified that our luggage was lost on June 13th, it has been 3 months. They just recently started communicating with us, but they do not pay any attention to detail what's so ever and do not even know who they are talking to.On June 28th I received an email to my email box which was actually addressed to my cousin because she was the one who had called them. They listed in email what specific documents they would need in order to figure out compensation. On September 1st, they finally called me and left me a voicemail telling me what documents they would need for me to settle my case. They said they would follow up with email, an email I never received instead they sent to my cousin. Then last week my cousin reached out to *** again to inform them that she received all of the appropriate documentation from Air ****** to finish off her. Well wouldnt you know it, they responded to me addressing my cousin again! There is a thing called a Privacy Act, I am actually a Compliance analyst for a large firm, and I would lose my job over these types of errors. It's obvious that they do not care about their customers, they do not have enough respect to make sure that they are contacting the correct person.I do not feel comfortable that MY settlement from them will come to me. I want to talk to a person! No more emails! I attached example of an email, no attention to detail.

      Customer Answer

      Date: 10/16/2022

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding American International Group, Inc. (AIG) has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *****************************

    • Initial Complaint

      Date:09/20/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the deluxe package travel insurance for my family for a cruise on 7/1-7/8/2022 from *** on 6/29/2022 effective the same date. My daughter had to go to the infirmary resulting in a charge for $156. I filed a claim for the same amount providing them the invoice on 7/12/2022. *** advised me the claim would be settled within **** business days. I reached out on August 11, 2022, unable to reach the case manager ************************************* so i left her a voicemail. She sent me a generic email stating the case is being worked on. It is September 19th now and i have not heard back. I called again today and was told they are busy and to wait once again. I requested to speak to the manager and was told by **** that there are no managers, i can only be transferred to Kimberlys voicemail. Policy #********** , case# ************ phone # **************

      Customer Answer

      Date: 10/15/2022

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding American International Group, Inc. (AIG) has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ************* ****

    • Initial Complaint

      Date:08/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern, When calling **** there were endless phone queques. Numbers entered to go various places in queque did not go, and usually went back to original greeting. When a representative finally came on, the phone went dead, this happened 3 times. Very disappointing. *************************

      Business Response

      Date: 08/22/2022

      Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought car rental insurance from *** through Expedia. My flight was changed at the last minute and I landed at a different airport rendering my original car rental reservation useless. I was able to cancel the car rental reservation with Expedia, but I was unable to cancel the related insurance with ***. That is, *** got free money away from me by selling insurance with no thing being covered at all. Is that even legal? To insure something that doesn't exist or stop existing? I'd love to know.

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an Iphone 13 Pro in March of 2022 along with the Applecare Plus Theft and Lost for my daughter. My daughter went on a trip to ******. On July 1st while on a train from ***** to Nice, the train caught on fire and in the commotion her phone went missing/lost/stolen. My daughter immediately reported it to her teachers and the tour guide, but she was not allowed back on the train to look for it. Her teacher called me and I used the Find My Iphone to locate the phone which was last located at the train station. They filed a report with the train station in Nice, but it was not found. I made an appointment with the Annapolis Mall Apple Store for July 2nd to help me file the lost claim. The lady at the store told me fill-out the claim on-line. I called Apple Support and Care to help me. I was instructed to erase the missing device, disable it, and transfer ownership before you can be issued a new device and pay $150. The claim gets turned over to *** which will not replace the phone. *** said the Find My Iphone is not enabled on the lost device. I provided *** with screenshots of the Iphone Serial Number with the Find My enabled and the phone in locked mode. All of the security features set-up by Apple during the purchase of the phone. *** asked for an automatic email response from Apple that my Find My Apple is disabled, but I cannot because one was never sent. The Find My is still enabled. I do not have a screenshot that the phone in lost mode because the Apple representative instructed me to erase the missing device from my Icloud account and transfer ownership to get the new phone, These are their instructions when you file the claim. *** is finding loopholes & not cooperative. **** from Apple gave me a letter stating that the AppleCare Advisor instructed me to remove the device from the Icloud which was given to ***. When I call ***, they say they are reviewing documents. 22 days? ***** from Apple Customer Relations has gotten involved.

      Customer Answer

      Date: 08/19/2022

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding American International Group, Inc. (AIG) has been resolved.    *** did send me an email and gave me a number to contact them.  No one answered the phone to returned my call. I sent a response to the *** email with more pictures and no response. Apple honored the ********** Lost and Theft policy and overruled the *** decision after a month and replaced the phone.

       

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *****************************************

    • Initial Complaint

      Date:07/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother died and I. Filed a claim with American life insurance. That filing was 4 months ago. They sent a long list of what they wanted which supplied. Then once a month they would request something else. It finally got to the point where they said they mailed the check out and. To allow ***** days to receive it.it has been 15 days and I still dont have the check. For each step it required me to call several times. This is. It a large policy but i would like to receive the$1500 the policy is for

      Business Response

      Date: 07/26/2022

      Good Afternoon,

       

      I hope this email finds you well. Please accept this letter as confirmation that the Consumer ******************* is transferring the above captioned complaint dated 7/25/2022 and submitted on behalf of *************************. Thank you.

       

      Best,

       

      ******* ***** 

      ***

      Administrative Assistant

      ******** ********** **********

      ** *************** **** *****

      ********* ** **********

      ********* **************

      ****************************************************** * ************************

    American International Group, Inc. (AIG) is NOT a BBB Accredited Business.

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