Complaints

This profile includes complaints for American International Group, Inc. (AIG)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American International Group, Inc. (AIG) has 86 locations, listed below.

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• 

  American International Group, Inc. (AIG)

  1271 Avenue of the Americas Fl 41 New York, NY 10020-1304

• 

  American International Group, Inc. (AIG)

  175 Water Street, 18th Floor New York, NY 10038

• 

  American International Group, Inc. (AIG)

  1 New York Plaza New York, NY 10004

• 

  American International Group, Inc. (AIG)

  32 Old Slip, 21st Floor New York, NY 10005

• 

  American International Group, Inc. (AIG)

  20 Waterside Dr Farmington, CT 06032

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was an American traveling in ****** and I had *** travel insurance. I was using a rental car and I was rear ended. The rental car company sent their repair bill to *** and *** chose not to cover all the bills and then I was left, standing being charged for extra expenses from the rental car company. *** just kind of left me in the lurch to deal with it and the rental car company is telling me I have to deal with it to. Not a lot of support or communication from *** and I am very very unimpressed.

  Business Response

  Date: 12/02/2022

  We submit this letter in response to the complaint that was filed by *********************** with the Better Business Bureau Serving Metropolitan New York regarding a claim under a Collision Damage Plan underwritten by ************** Fire Insurance Company of **********, **. (NUFIC). We have completed our investigation of the concerns that were expressed by **************** and our response was sent directly to him on December 2, 2022, ************************************************ require additional information, please contact me

• Initial Complaint

  Date:11/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested twice for rollover paperwork to be sent by us mail. I have a 403b with valic/aig. I left my former employer, and I am trying to roll over my 403b to my new 401k. After sitting on the phone for 25 minutes, I spoke with a representative twice in the past month. Each time they said that the roll over paperwork would be sent - they verified mailing address etc. I still do not have the roll over paperwork. I do not have time to keep calling and requesting.

  Business Response

  Date: 11/17/2022

  Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: POLICY ********* I have tried repeatedly to contact *** Insurance about my supposedly late life insurance premium but they are not responsive and are not crediting my payment despite the fact that it was debited from a Bank or ******* Bill *** account on November 8 (it reached them by Oct. 31). The quarterly premium was due by Oct. 31 with a grace ****** that is now half over. I called their escalation department last week to perform an internal search and was given the runaround that the payment hadn't been received and wasn't there.This happened last quarter as well. Perhaps they are trying to shed me as a customer but in any event I want them to credit the payment and issue an apology for their very poor handling of my issue by their customer relations department.

  Business Response

  Date: 11/16/2022

  Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint , a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.
  

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many that have filed a complaint, I purchased the ************************ Insurance. I lost my phone, so I filled a claim with apple. The apple website took me to *** to process my claim. The website was ridiculously slow and kept shutting down. I contacted apple support and was told to try a different browser.. I tried 3 (Safari, Chrome, and Firefox) with the same result. I was finally able to submit the claim and like many other complaints, the notice says that I would be charged the $149 until the claim was approved, but I was charged not ounce but twice the same day. It's been 5 days and I still have not phone! Each day I call, their representatives keep lengthening the time it will take to get a tracking number. First it was 2-3, then 3-4, then 4-5 days... Completely unprofessional and ridiculous! Their response in they can do nothing, no use speaking with a supervisor, try back tomorrow. All I can say is ****** learned, I will never purchase ************ again as long as *** is providing the non-service! I will also be sure to tell everyone I know to do the same. This company is awful and everyone should stay away.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased travel insurance in June 2022 to cover a trip to *********/******* in October 2022. In August, my father became gravely ill, so I canceled my travel plans on September 12th and submitted a claim (#************). He passed away on September 17th. Under the policy, *** was supposed to pay 100% benefit to reimburse covered expenses, if I was unable to continue my trip due to the death of a family member. It also covered situations in which a family member is sick, if a physician confirms that the condition is life threatening. The trip cost was $1500, but I am only requesting a reimbursement of $646.79. *** requested additional documentation on September 27th via email. I provided said documentation a death certificate and a letter forgoing travel credits on October 3rd. When I've called ***, employees have been completely unhelpful. I have otherwise heard nothing in response from ***; I've only received automated messages that say "we need additional time to complete our claim review." The most recent automated message was on October 21st. The website still says the items that were submitted from October 3rd are outstanding.

  Customer Answer

  Date: 11/17/2022

  My complaint has been resolved. 

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an airline ticket on United with travel insurance from *** (Travel Guard) for my son to fly home from school for Xmas. I realized it was the wrong day, so on the same day I bought the ticket, Sept. 21, I canceled it and requested a refund from ***. I received an email confirmation from *** that they had received my request and would process my refund in ***** business days, and that there would be no further documentation. After 20 business days had passed, I called the customer service number and was told I had to re-send another email, which I did. I did not receive a confirmation, so I called again, and was told to send an email to a different address, which I did. I still have no confirmation, and the customer service person said I had to wait another ***** business days for a a reply and that he could not do anything for me over the phone. I would like help getting my refund ** *** seems incapable of doing so.

  Customer Answer

  Date: 11/27/2022

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding American International Group, Inc. (AIG) has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Details:Purpose: Insurance claim with Spirit/AIG for a flight refund Original Booking Date: 9/15/22 ******************* 9/28/22 Trip Cancellation Date: 10/1/22 Trip Destination: ******, ****** Flight Layover: ************, ******* (Impacted by hurricane ***)Reason For Cancellation: Weather concerns/issues at our destination as well as connecting airport Insurance Claim #: ************ Original Flight Cost: $555.24 per passenger (x2 passengers)

• Initial Complaint

  Date:10/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a life insurance policy with **** I have numerous times tried to contact a living person to cancel this policy for over a year. I have called every single phone number that can be googled only to be told when I did get a live person that they don't handle life insurance and bounced back to the same automated number that has No options for 1) operator 2) cancellation 3) viable contact information. The company sends me multiple mailings a month for policy and loan payments that I have not paid for a year. I would think some sort of reach out from this company would have been a priority to find out why, instead they continue to add interest to the loan thus reducing the cash out value of the policy.

  Business Response

  Date: 10/20/2022

  Good Morning,

   

  I hope this email finds you well. Please accept this letter as confirmation that the Consumer ******************* is transferring the above captioned complaint dated 10/19/2022 and submitted on behalf of *********************************. Thank you.

   

  Best,

   

  ******* ***** 

  AIG

  ************** *********
  
  ******** ********** **********
  
  ** *************** **** *****
  
  ********* ** **********
  
  ********* **************
  
  ****************************************************** * ************************

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a theft and loss coverage policy from apple, accompanied my recent Iphone 13 purchase *********** +). Please note, I am physically disabled and therefore, usually carry my phone on my lap when traveling/rolling on the road. Unfortunately, I dropped and lost my phone on one occasion, and therefore proceeded to file a claim for my phone replacement. However, I was told by ********** that the coverage and the process for replacing my phone would fall under a third party company ******************* I then went ahead and completed ALL the required procedures for filing my claim, included filling out their paperwork, calling the local ***************** to file a report, even though the PD would only provided a case number instead. Subsequently, I have been calling *** numerous times (making about 30 phone calls so far) to inquire about the status of my claim and despite my repeated attempts, they still have NOT adequately processed my claim and failed to provide a reasonable response for the claims status. This issue has been going on for over nine (9) weeks as of this writing, and I still do not have an official response from them, nor a phone replacement. This has been very stressful and frustrating, as I would need a phone with me at all times in case of an emergency, and I have explained that very clearly to the various representatives that I spoke to and yet, they seemed to care less. I would greatly appreciate your help in having my case resolved. Thank you so much for your help, and time spent reading this letter.

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets and flight insurance for a business trip to **** on 6/23/22. I found out the next day that my employer had received medical directive from her physician to cancel her upcoming year's workshops to have surgeries and recover from a series of illness all connected to an autoimmune condition that was worsened by getting covid. I canceled my flights and reached out to the travel insurance that same day, the 24th, that the trip was canceled. I was initially verbally told I needed to explain my position in relation to the retreat and provide proof that the workshop was cancelled with the suggestion of a note from the facility we were going to be using. I sent that in. Then I was asked to have my employer's physician write on letterhead that he had advised her not to travel for work for a year. He did, and I sent that. Then I was told that they needed him to send the actual diagnosis. He did; I sent it in. Then I was told I need the diagnosis and treatment date. I called the company about how I was being strung along and to clarify what actually will bring my case to a conclusion. *****************, the claim adjuster was supposed to reach out to me. I received no call from *****************. However, he sent a notice saying he apologized for not telling me all the necessary documentation up front and that he did call. His email gave me a "direct number" to call him for clarification. It is a nonworking number that is the general number for the company but with two numbers transposed. I called the general line again. When I asked to reach ***************** to clarify what was necessary seeing one request had already been answered, I was told to keep my line open the next two days from him to call. Given he lied about calling and gave me a wrong number to reach him, this feels like a continued way to keep from refunding my tickets.

  Customer Answer

  Date: 10/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************