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Business Profile

Insurance Companies

American International Group, Inc. (AIG)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for American International Group, Inc. (AIG)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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American International Group, Inc. (AIG) has 86 locations, listed below.

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    Customer Complaints Summary

    • 392 total complaints in the last 3 years.
    • 77 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      At this time, I have been contacted directly by American International Group, Inc. (AIG) regarding complaint ID ********, however my complaint has NOT been resolved because:

      I have been contacted, last being Wednesday, November 13th.  I was contacted by a supervisor named ********* that I requested to be elevated to after I called on Tuesday, November 12th and was told it was still in review.  ********* assured me that my check would be issued from their bank on Monday, November 18th and ******* to me.  She would personally call me with the ***** tracking number when she received it which she believes will be a day or two later.  She did mention that I may have the check in hand prior to her receiving the tracking number.   

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      **** ****

      Customer Answer

      Date: 11/21/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** ****



       

    • Initial Complaint

      Date:09/30/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********** ******



       

      as been provided nor has a phone been delivered. I have also not been emailed or called regarding the situation.The business has not tried to resolve the problem. I reached out to them twice with no answers on why the money was taken out when the claim doesn't show it is approved. I have also not received an answer about when I will get my replacement device. They have never reached out to me. I have both times had to reach out to them. Their website FAQ also states "For questions regarding your shipment or hardware issues, please contact ***** at **************." I contacted Apple directly and they said this is not true, and that *** handles the claim from start to finish. ***** said any questions or concerns have to be directed towards ***. So, I get the run around from both companies with no answers from anyone.

    American International Group, Inc. (AIG) is NOT a BBB Accredited Business.

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