We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Companies

American International Group, Inc. (AIG)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for American International Group, Inc. (AIG)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

American International Group, Inc. (AIG) has 86 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 395 total complaints in the last 3 years.
    • 79 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to remove & close my *** account since 9/27/23. I have done everything VALIC/Corebridge Financial has asked me to do yet everytime i call they give me the same reason for not sending out my money. You can never speak to anyone to find out. The new reason is that I have to tell them whether I want state tax withheld, yet I have told them on two other occasions what I wanted but its the same thing over & over. Don't know what to do

      Business Response

      Date: 01/05/2024

      Please accept acknowledgement letter as complaint has been received and under review.

      Customer Answer

      Date: 01/16/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:12/18/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an extended warranty on my washer 3/24/2022. My certificate number is *********. Good through 3/23/2025 for a cost of ******. My washer quit on 11/30/2023. I've tried since then to get service, calling the service number on my contract ************. Each time I call, I've been on hold and have not been able to speak to a live person at this number. I've been on hold for a total of 117 minutes. I've called **** Amana, Whirlpool. I was told to call service number, which is a waste of time. All I want is my washer repaired. That's what I bought the warranty for.

      Customer Answer

      Date: 01/11/2024

      At this time, I have been contacted directly by American International Group, Inc. (AIG) regarding complaint ID ********, however my complaint has NOT been resolved 

      I was contacted on December 18, 2023. I accepted their offer, but have not received payment as of January 11, ****. I received an email stating a check was issued on December 28, 2023.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***************************

      Customer Answer

      Date: 02/06/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding American International Group, Inc. (AIG) has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/12/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company refuses to answer my emails about my claim for a stolen cell phone. They asked for homeowners coverage and I told them I didnt have any. Havent heard from them since. They owe me for the cost of my *********** up to the max *********** cost.

      Customer Answer

      Date: 12/15/2023

      Better Business Bureau:

      Company contacted me to resolve. 

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:12/07/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put in for a full distribution on the 21st of November and have only gotten the run around about migrations and systems being offline. It is going on over 2 weeks and still the distribution hasn't been sorted. *** was also part of the MoveIt transfer data breach, where social security numbers and personal info was stolen. I'd like a resolution to this please.

      Business Response

      Date: 12/08/2023

      Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

      Customer Answer

      Date: 12/11/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I have been waiting for 3 weeks regarding this distribution, and have only gotten the run around. I've called ************************* of CSU ***************** of ********** (also *****  

      Any info, or answer from **********, as to what the reason for the delay is would be a good start.  

      Thank you for your time.  Also if you are not the BBB office I am to contact, since I live in **********,  please kindly let me know which BBB to contact.  

      Very Respectfully,

      ***********************




       

      Customer Answer

      Date: 12/15/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************



       

    • Initial Complaint

      Date:11/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It is very difficult to get someone on the line to speak to you regarding your policy. I will never buy another policy from them ever again. They transfer you too many time, you get disconnected and most of the people do not know what they are talking about. They just give you the run around and you get no answers. I pay the premiums on time.

      Business Response

      Date: 11/17/2023

      Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

    • Initial Complaint

      Date:11/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter and I went on a pilgrimage trip to Europe with my church group. We were scheduled to be in ****************** first, Fatima ******** second, & ******* ****** last. On our way to ********* *****, we encountered a problem with our plane, & had to make an emergency landing in **** *****. Because of this, we missed our connecting flight to ****** ********, leaving us to spend the night in ***** ***** (Paid by airport). We caught another flight the next day to ****** at 8pm, leaving us to miss a day of ******* The rest of the trip went fine. I have sent needed documents to *** three times with the same emails sent back to me about documents needed before decision is made. Getting the runaround, please help. Total reimbursement for this mishap comes to 1200.00$. Having trouble getting in contact with ***** from proximotravel as well. What gives?

    • Initial Complaint

      Date:11/14/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an insurance replacement on an IPhone 14 ********* Originally financed but fully paid off and carrier unlocked, I lost my device and was sent a locked device that Im unable to use, *** tried contacting **** Apple, and ATT . Neither have a resolution

      Business Response

      Date: 11/29/2023

      Good Morning: 

       

       

      Please do not hesitate to contact me should you have any questions or require additional information. 

       

      Sincerely, 

       

      **** **** 

      Analyst - Consumer Complaints 

       

      ******** ************* ****** **** *****

      ******************************** **** ********************************************** ************* ******* *** **** ******* **** ********** ***** ************ ******** ********************** ** **********



      ****************** * ***********

      *

      *

      ********* *******

      *** *********** ** **** ***** **** *** *********** ******* ** ************ *** *** ** ********* ** ***** ********** *** **** ******* *********** ** *** *** *** *** ******** ********** *** **** *** *** ** *********** *** ************ ******* ** ****** ***** **** *** ******** ********* ** *** * ****** ** *** *************** ** **** ******* ********** ** *** **** ******** **** ***** ** ****** ****** *********** ****** ** ** ******* ******* *** *********** ****** *** ******** *** *** ****** ** ********* ******** ******** **** ***** *** *** *********** *** ******** ** ** **** ** *** ***** ** ***** ****** **** ***** ****** *** ******** ****** **** ***** ** ** ******** *** ******* ** ** *** ************** ** *** ********* ** ****** **** ** ** ***** **** *** ** ************** ** ******** ** ******** ************* ****** **** ** *** ************ ** ********** ****** ******* ** ********** *** *** **** ** ****** ******* ** *** *** **** *** ****

    • Initial Complaint

      Date:11/01/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid *** travelguard $1206.09 for travel policy #********* for $16,300 in trip coverage. I filed claim # U*********** for a non-refundable loss of $16,238 and submitted all requested documentation (some had to be submitted multilple times). I was paid $14,425.41 against my loss. I was told by the agent that even though I also paid more for refundable excursions and was repaid directly from the cruise agent for those, that my insurance was deemed to be inadequate for the total cost. As I explained and sent supporting documentation to the agent (*******************) I purchased the amount of coverage needed for the non-refundable portion of the trip. ****** stated several times that she totally agreed with me that I should be refunded for the balance by someone above her who I was not allowed to speak with, get a name or questions what was needed denied paying the balance. I was told the payment was prorated against the coverage shortage (which did not exist as explained above). Additionally, when i read the coverage policy there was no mention of that being a requreement or associated penalties. I asked ****** where that was documented in the policy and she said ***** could find it but that's what her supervisor apparently said. Given that #1 the coverage was sufficient for the total non-refundable portion and #2 even if it wasn't, theres no notice nor documentation of that requirement of assosiated penalty. I would like the documented and fully insured portion of my non-refundable portion paid as required by the travel insurance contract. The balance to be paid is $1,813 ($16,238 loss - $14425 payment).

      Customer Answer

      Date: 11/26/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding American International Group, Inc. (AIG) has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *********************

    • Initial Complaint

      Date:10/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted this company regarding death benefits of my mother who was the beneficiary of the original annuity owned by her father. Have been trying to cash out this annuity since before my grandfather (*****************************) passed away. My mother has since passed away and now I am the executor of the will for ******************* (mother). Have sent in all requested death certificates and letters of testamentary with no response or communication to resolve. This process has been going on since January 2023.

      Business Response

      Date: 10/31/2023

      Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

    • Initial Complaint

      Date:10/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from *** American General Life Ins Company informing me that my life insurance premium has increased significantly. It instructs me to call the number in the letter before Nov 1 to cancel or the new premium will be withdrawn from my account. The number they supplied in the letter **************) does not work. I have been calling for four days between October 24 up until today October 27. I have called multiple times every day and the message says theyre having technical difficulties and to call back later. I found another number but was told they could not help me and transferred me right back to the number that does not work. Their failure to provide a working phone number will give them the ability to withdraw a premium from my account that I am trying to cancel. Please help!

      Business Response

      Date: 10/30/2023

      Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

    American International Group, Inc. (AIG) is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.