Reviews

This profile includes reviews for MetLife, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MetLife, Inc. has 391 locations, listed below.

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  MetLife, Inc.

  200 Park Avenue New York, NY 10166

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  MetLife, Inc.

  Corporate Customer Relations 700 Quaker Lane 2nd Floor Warwick, RI 02886

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  Metropolitan Life Insurance

  500 SCHOOL HOUSE ROAD JOHNSTOWN, PA 15904

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  MetLife, Inc.

  MetLife Home Loans One MetLife Way Whippany, NJ 07981

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  MetLife Auto & Home Insurance Agency, Inc.

  3097 W Ina Rd STE E Tucson, AZ 85741-2107

Review Details

• Review fromBeth A

  Date: 06/29/2024

  1 star
  I took out a long term disability policy a few years ago. I became disabled last year and approved by social security and another private insurance company. As of now, MetLife has denied disability as well as the appeal. I sent in over 117 pages of clinical notes, and test results Ive had 20 plus doctors appointments.. My PCP has disagreed with the independent medical review and still waiting for final outcome. This has been ongoing for one year. They continue to take out monthly premiums as well!!!I would leave a zero rating but not an option.

  MetLife, Inc.

  Date: 07/16/2024

  Applicable privacy laws and internal policies do not allow us to release protected health information (PHI) to a third party. We have reviewed the concerns brought forth and have responded directly to the complainant explaining our position. The letter to the complainant was mailed July 16, 2024, via the United *********************

• Review fromKurt M

  Date: 06/25/2024

  1 star
  Terrible service, they always deny even with the form filled out that the sent me. Do not buy from these crooks.

  MetLife, Inc.

  Date: 07/05/2024

  : Applicable privacy laws and internal policies do not allow us to release protected health information (PHI) to a third party. We have reviewed the concerns brought forth and responded directly to the complainant explaining our position in a June 25, 2024 telephone call.

• Review fromJonathan C

  Date: 06/24/2024

  1 star
  This process is horrible and stressful. I applied for STD back in Apr due to a vision impairment caused by a stroke. I followed case managers (CM) instructions but my claim was denied. I was given different instructions and followed those and was denied again. The info I was given was inaccurate. The last time I filed which was Jun 14, 2024 I was told it would take about 5 business days and I would receive a call on Jun 17 for an interview but never received call. On Jun 17, I spoke with a different CM who conducted the interview. I received a call from my original CM, she was calling to do interview. I told her I already did that with a different CM and that should have started the process. I am not sure if they are delaying. Makes no sense why this process is so difficult. I gave all medical records back in April and resubmitted same records in June. I am angry that MetLife does not understand concerns. I want my claim expedited.

  MetLife, Inc.

  Date: 06/28/2024

  Applicable privacy laws and internal policies do not allow us to release protected health information (PHI) to a third party. We have reviewed the concerns brought forth and responded directly to the complainant explaining our position. A telephone call was made to the complainant on June 26, 2024.

• Review fromNicole B

  Date: 06/21/2024

  1 star
  As a long-time customer of ********************** who has diligently paid premiums through my employment, I am deeply disappointed and frustrated with the company's recent handling of my claim. My experience with MetLife has been characterized by what I can only describe as shady and unfair practices aimed at denying my legitimate claim and shifting responsibility to a third party.My relationship with MetLife spans many years, during which I have consistently upheld my end of the agreement by paying premiums, often at a higher rate due to contributions through my workplace. Despite this, when the time came for me to file a claim, I encountered numerous obstacles and delays.The process of filing my claim was unnecessarily convoluted, with repeated requests for documentation and information that seemed designed to prolong the process rather than facilitate a timely resolution. When all requirements were met and I expected my claim to be processed promptly, MetLife instead chose to deny it on dubious grounds, citing vague policy clauses and technicalities that were never clearly communicated beforehand.What is particularly troubling is MetLife's apparent eagerness to avoid responsibility by attempting to pass the buck to a third party, despite the clear terms of our agreement and my long-standing loyalty as a customer. This tactic not only reflects poorly on their integrity but also adds insult to injury after years of faithful premium payments.I urge potential customers to exercise caution when considering MetLife for their insurance needs. My personal encounter with their claim denial practices highlights a concerning trend that *** not align with the assurances and promises they make in their marketing materials. As someone who believed in the value of insurance as a safety net, I find myself let down by MetLife's conduct and their failure to live up to their responsibilities as an insurer.

  MetLife, Inc.

  Date: 06/25/2024

  Thank you for bringing this matter to our attention. We have contacted this customer directly by email to obtain additional information.

• Review fromDavid C

  Date: 06/20/2024

  1 star
  Makes it very difficult to process a claim. Claims not to receive faxes or email. Requests additional documents. Unethical.

  MetLife, Inc.

  Date: 06/21/2024

  Thank you for bringing this matter to our attention. We have contacted this customer directly by email to obtain additional information.

• Review frommiranda b

  Date: 06/20/2024

  1 star
  As a beneficiary for a deceased parent they are a nightmare to deal with. Just keep sending me letters requesting more information. 3 Weeks after I sent them everything I finally had to call because they hadn't contacted me back. They're now requiring me to refill out a claim form listing the dollar amount of the policy (they wouldn't tell me this previously). Shouldn't they have that on their own records? Now I have to resubmit all the documents and start the whole process again. It's been 2 months. Other companies I'd worked with were so much easier and took a few weeks. They also outsource their call center so good luck getting someone who speaks english.

  MetLife, Inc.

  Date: 06/27/2024

  Thank you for bringing this matter to our attention. We have contacted this customer directly by email to obtain additional information.

• Review fromMaxine G

  Date: 06/18/2024

  1 star
  I purchased a personal Met Life Dental policy in February of 2019. The policy has a 12 month waiting period on certain major dental claims, such as crowns. I had a crown placed during that 12 month period (October 2019) that was denied due to the waiting period. Almost 5 years later (May 2024) that crown failed and had to be replaced. Met Life Dental denied that claim using their rule that once a crown is placed there is a 10 year waiting period to replace that crown. The policy they gave me when I took out the insurance made no mention that any procedure in the initial 12 month waiting period that was not paid by the policy would then revert to the 10 year waiting period for them to pay to replace the crown. I appealed the claim but it was denied. I believe this is an unreasonable policy and changes the 12 month waiting period to a 10 year waiting period should any dental work be necessary during that 12 months. I had no idea the 10 year waiting period would be tacked on for dental work not paid for my Met Life Dental.

• Review fromCarmella M

  Date: 06/18/2024

  1 star
  This is the worst company known to man. You could have cancer and a heart attack and they receive all the paperwork and still wont give you a dime . These people deserve ever single law suit they have received. I cant even believe they can get away with the s*** they do. Do yourself a favor if your company uses MetLife go independently. Met life doesnt care if you live or die. And thats sad as all f***

• Review fromJayde A

  Date: 06/18/2024

  1 star
  One star because 0 isn't an option. My husbands company uses MetLife for their parental leave, funeral leaves etc. Our son was diagnosed with a fatal syndrome in utero and we were told he would not live long after birth. While we were in the hospital Metlife had a representative call us to let us know that we did not qualify for any paid leave because we wouldn't be taking home a baby to bond with and therefore did not need the time off. After being home for a little bit after our son had passed away, HR from my husbands job contacted us to tell us they emailed her and let her know the leave was approved, we called and spoke to a woman from MetLife who confirmed it was in fact approved now and that they had all the needed paperwork. The next day, a representative called us yet again to tell us that he was revoking the approval because our baby died the same day he was born and that it did not count, So once again he offered FMLA which was unpaid although the company my husband works for was furious and begged them to approve his parental leave. They refused. The representatives for this company are heartless and the wording that they use when knowingly talking to people who have just experienced the loss of their INFANT is disgusting.

  MetLife, Inc.

  Date: 07/01/2024

  We reviewed the concerns raised and responded directly to the customer on June 28, 2024. During the telephone call we addressed the concerns raised. Due to privacy concerns related to confidential information, we are unable to provide you with a copy of our response.

• Review fromcindy l

  Date: 06/15/2024

  1 star
  As the others, MetLife is terrible for paying out critical illness. They will find any reason to delay whatsoever. You sign electronically and 2 weeks later they want you to physically sign an authorization release, and then a third party they have working for them also sends you an authorization to release medical information. They don't seem to consider that malignant skin melanoma from 4 years prior that was resolved but now is metastatic in both lungs, on the brain and the spleen are critical? And when your communication preference is email, they use postal mail.

  MetLife, Inc.

  Date: 07/01/2024

  We have reviewed this information and have contacted the complainant directly under separate cover in response to the stated matter due to privacy concerns. We appreciate your assistance in bringing this matter to our attention.