Reviews

This profile includes reviews for MetLife, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MetLife, Inc. has 391 locations, listed below.

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  MetLife, Inc.

  200 Park Avenue New York, NY 10166

• 

  Metropolitan Life Insurance

  500 SCHOOL HOUSE ROAD JOHNSTOWN, PA 15904

• 

  Met Life

  312 Elm St # 1485 Cincinnati, OH 45202-2763

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  Met Life

  222 High St Hamilton, OH 45011-2748

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  Met Life Auto & Home

  PO Box 441 Freeport, IL 61032-0441

Review Details

• Review fromSharon P

  Date: 07/23/2024

  1 star

  Sharon P

  Date: 07/23/2024

  My employer offered vision insurance with MetLife. As part of my benefits, I have option to purchase frames in-network and outside-of-network which entitle me to a reimbursement when filing a claim. The reimbursement is supposed to be $130 in-network and $70 out-of-network. I filed a claim within the timeline and was denied per letter dated March 6, 2024. I called them on March 26, 2024 to inquire and was told they made a mistake they would send a check no more than 30 days. I called two months later on May 20, 2024 because I still had no check. Supposedly it was missing the apartment number and I should receive a new check by mid-June. Interesting that I did receive the denial letter which miraculously stated the apartment number but suspicious that letters with reimbursement checks keep missing the apartment numbers. I called today July 23, 2024 and I was informed that it was mailed but seems it was still missing the apartment number. They claim to have fixed it (again) and will be mailed. I asked how long and the agent refused to advise an expected timeline. This activity blatantly shows that they DO NOT WANT TO REIMBURSE customers and hope we give up. Beware of ********************** and these practices on how customers are treated.

  MetLife, Inc.

  Date: 01/21/2025

  The first reimbursement check/ck#:3681981 was issued out on 4/25/24 in the amount of $70 but two months later the customer contact ********************** again about not receiving the check. And it was confirmed that the apartment number was missing from the initial check, and another check/ck#:3701402 was issued on to the member on 6/3/24. The member never received the check and called back to customer service on 7/23/24 stating she did not receive the 2nd check and again the apartment number was not included. A third check/#:3726262 was issued out on 7/24/24 and it was confirmed that the apartment number was included. The member has not contact MetLife again about not receiving the third check that was mailed out to her.

• Review fromXiafei Z

  Date: 07/21/2024

  1 star

  Xiafei Z

  Date: 07/21/2024

  I filed my STD and NY PFL claim through MetLife on 2/20/2024. My leave started on 6/24/2024, and I gave birth on 7/6/2024. On 7/9/2024, I emailed my claim specialist to process my claim, but it is still pending and shows as requiring additional information. My claim specialist has not responded for two weeks, so I have no idea which documents are needed or where to send them. I have called their customer service multiple times, and they always say my claim specialist will reach out soon, but she never does. This has been the worst experience.

  MetLife, Inc.

  Date: 08/01/2024

  We received the concerns raised and have responded directly to the customer. An email was sent to the customer on July 31, 2024 addressing the concerns raised. Due to privacy concerns related to confidential information, we are unable to provide you with a copy of our response.

• Review fromGregory G

  Date: 07/18/2024

  1 star

  Gregory G

  Date: 07/18/2024

  Similar to others. The claim process for their pet insurance is painful and difficult. They try to wear you down with numerous requests for additional paperwork (which was provided already). Don't bother with them. Find another insurance provider that actually cares. Heartless.

  MetLife, Inc.

  Date: 07/24/2024

  To whom it may concern, This is in response to your message regarding the above referenced complaint. We have reviewed this information and have contacted the complainant directly under a separate cover in response to the stated matter due to privacy concerns. We appreciate your assistance in bringing this matter to our attention.

• Review fromDavid T

  Date: 07/16/2024

  1 star

  David T

  Date: 07/16/2024

  They are the worse they denied my claim I have a tumor on my lung and cant breath. I walk about 10 feet and cant breath They paid me for 6 weeks and then cancel same medical problem no changes Multiple documents sent to them they metlife requires and they keep asking for the same thing over and over again and still deny claim

  MetLife, Inc.

  Date: 07/22/2024

  Applicable privacy laws and internal policies do not allow us to release protected health information (PHI) to a third party. We have reviewed the concerns brought forth and responded directly to the complainant explaining our position. A telephone call was made to the claimant on 7/18/24 and addressed the concerns raised.

• Review fromJohn L

  Date: 07/03/2024

  1 star
  We have sent them records time and time again they have sent us multiple letters and emails telling us our claim was approved, only to turn around and deny it before paying out. Absolutely ridiculous. Our vet even added to the notes multiple times to clarify why our dogs procedure was necessary and that we should get a lawyer if they try to deny it based on a lack of absolutely no prior issues Service is always terrible, just run in circles and do not actually make anything happen DO NOT BUY THEY DO NOT PAY OUT ON CLAIMS

• Review fromSteve D

  Date: 07/03/2024

  1 star
  Horrible excuse for ***************** Multiple phone calls to agents that are robot like (perhaps they are AI robots, hard to tell). Multiple form letters each one telling me to do something different each time. Have sent in 5 forms with death certificate and yet again asking me to resubmit with guess what??? A new death certificate. All for a $2,100 life insurance policy. They are worthless.

• Review fromDaniel S

  Date: 07/01/2024

  1 star

  Daniel S

  Date: 07/01/2024

  Never buy from MetLife.....Term ended on a policy and payment went from $185.00 per month to $2,790.99 per month.Not wanting to pay a 1500% increase, I decided to cancel the policy.Unfortunately, canceling the policy has proved harder than I ever would have imagined.Countless calls to their call center have netted no resolution and each time I contact them, there is another issue with a form that requires me fill out and send another form.What's worse, is that they snail mail the new form, which takes weeks.Can't say enough bad things about their practices and lack of customer service.I've never yelled at support folks as loud as I have with MetLife's unsupport center.

  MetLife, Inc.

  Date: 07/08/2024

  Thank you for bringing this matter to our attention. We have contacted this customer directly by email to obtain additional information.

• Review fromBeth A

  Date: 06/29/2024

  1 star

  Beth A

  Date: 06/29/2024

  I took out a long term disability policy a few years ago. I became disabled last year and approved by social security and another private insurance company. As of now, MetLife has denied disability as well as the appeal. I sent in over 117 pages of clinical notes, and test results Ive had 20 plus doctors appointments.. My PCP has disagreed with the independent medical review and still waiting for final outcome. This has been ongoing for one year. They continue to take out monthly premiums as well!!!I would leave a zero rating but not an option.

  MetLife, Inc.

  Date: 07/16/2024

  Applicable privacy laws and internal policies do not allow us to release protected health information (PHI) to a third party. We have reviewed the concerns brought forth and have responded directly to the complainant explaining our position. The letter to the complainant was mailed July 16, 2024, via the United *********************

• Review fromKurt M

  Date: 06/25/2024

  1 star

  Kurt M

  Date: 06/25/2024

  Terrible service, they always deny even with the form filled out that the sent me. Do not buy from these crooks.

  MetLife, Inc.

  Date: 07/05/2024

  : Applicable privacy laws and internal policies do not allow us to release protected health information (PHI) to a third party. We have reviewed the concerns brought forth and responded directly to the complainant explaining our position in a June 25, 2024 telephone call.

• Review fromJonathan C

  Date: 06/24/2024

  1 star

  Jonathan C

  Date: 06/24/2024

  This process is horrible and stressful. I applied for STD back in Apr due to a vision impairment caused by a stroke. I followed case managers (CM) instructions but my claim was denied. I was given different instructions and followed those and was denied again. The info I was given was inaccurate. The last time I filed which was Jun 14, 2024 I was told it would take about 5 business days and I would receive a call on Jun 17 for an interview but never received call. On Jun 17, I spoke with a different CM who conducted the interview. I received a call from my original CM, she was calling to do interview. I told her I already did that with a different CM and that should have started the process. I am not sure if they are delaying. Makes no sense why this process is so difficult. I gave all medical records back in April and resubmitted same records in June. I am angry that MetLife does not understand concerns. I want my claim expedited.

  MetLife, Inc.

  Date: 06/28/2024

  Applicable privacy laws and internal policies do not allow us to release protected health information (PHI) to a third party. We have reviewed the concerns brought forth and responded directly to the complainant explaining our position. A telephone call was made to the complainant on June 26, 2024.