Reviews

This profile includes reviews for New York Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  New York Life Insurance Company

  51 Madison Avenue New York, NY 10010

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  New York Life Insurance Company

  120 Broadway Fl 29 New York, NY 10271-0002

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  AARP Life Insurance Program

  PO Box 30712 Tampa, FL 33630-3712

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  New York Life Insurance Company

  PO Box 30709 Tampa, FL 33630-3709

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  New York Life Insurance Company - Honolulu Office

  100 N Beretania St Honolulu, HI 96817

Review Details

• Review fromKrystal H

  Date: 07/08/2025

  1 star
  Horrible company, my claim was approved I received one full payment and nothing else. I called to see what was the issue and I was told my doctor havent returned the medical form so I go to the office and get the receipt from the fax . So I call back and let them know that it was sent . I keep getting told it wasnt received then they want doctors notes . I sent everything in and now I have to wait on my case manager which she is never available. This company is a joke Im facing eviction and repossession and Im currently seeing a therapist for depression because of this . Im being told to get a lawyer.

• Review fromRodey B

  Date: 06/24/2025

  1 star
  I am extremely disappointed with the way New York Lifes third-party short-term disability claim handling process has been managed. From the start, the experience has been unnecessarily stressful, disorganized, and frankly unethical.Despite calling multiple times and speaking with different representatives who all assured me that notes were being added to my claim file, there has been zero meaningful follow-up or resolution. My claim has been left in limbo, and I am left without answers, updates, or the basic decency of timely communication.Even after escalating the issue and bringing it to the attention of a claims manager, no corrective action has been taken. Its clear that there is a serious lack of accountability and urgency within their claims department. I trusted this company to handle my claim fairly and efficiently during a vulnerable time, but instead, Ive been met with neglect and indifference.This kind of handling is not just poor customer serviceits unethical. If youre considering relying on New York Life or their third-party claim services during a time of medical or personal need, I strongly urge you to reconsider.

• Review fromLola D

  Date: 06/18/2025

  1 star

  Lola D

  Date: 06/18/2025

  I am an employee with a large healthcare organization in ********, and New York Life (NYL) is the disability insurance provider offered through our employer for a monthly fee.After submitting all the required documentation from my medical providersincluding my diagnosis, diagnosis code, and clinical input from both my psychiatrist and therapistNYL acknowledged receipt of this information. Despite this, they are now claiming they require further clarification from my doctor.This is extremely concerning, as *** had already approved my disability claim and issued two payments. Without any valid explanation, they suddenly stopped payments and placed my claim on hold.They advised me to allow 3 to 5 business days for contact with my doctor. I gave them the full five business daysand to date, they have not contacted my doctor or attempted to follow through on this so-called need for clarification.Additionally, speaking with your claims manager is virtually non-existent. I have made multiple attempts to get direct updates from her, only to be met with vague answers, or advocates who claim theyre unable to provide any other outside of what that can see on my profile, or transfer me to someone who can. They all say they will leave a message for a supervisor to call me back and I have yet to receive a call back. I feel this behavior is discriminatory and stigmatizing based on the nature of my diagnosis. Mental health should be treated with the same urgency and respect as physical health. The delay and lack of communication from *** have only added stress to an already difficult time.

  New York Life Insurance Company

  Date: 06/23/2025

  We appreciate the opportunity to respond to the concerns raised regarding the management and communication associated with the customers disability claim.The customers claim was approved on 5/13/25. Once a claim is approved, New York Life conducts periodic reassessments to determine a customers ongoing eligibility for disability benefits. As part of this process, we may request updated information from the customer and/or their treating providers to verify continued impairment. This is consistent with the provisions of the policy under which this customer is covered, which requires ongoing proof of loss, including evidence that she continues to meet the policys definition of Disability. The claim approval letter sent to the customer dated 5/13/25, also explained that future benefits would depend on confirmation of continued disability and compliance with other policy provisions. Therefore, benefits are not released until ongoing eligibility has been verified.We understand that the customer has expressed frustration regarding the responsiveness of our office during the review of her claim. Our records confirm that she contacted us on multiple occasions seeking updates and requesting to speak with a supervisor. While she was provided with status updates, most of her interactions were with representatives from our *************************** rather than her assigned Claims Manager. We recognize the importance of clear and consistent communication, particularly during the evaluation of a disability claim. We sincerely apologize for any inconvenience she may have experienced. We are pleased to confirm that a Team Leader from our claims department spoke with the customer directly on 6/20/25, to provide an update and address her concerns. Thank you for bringing this matter to our attention. Should the customer have further questions, she may contact her claims manager ******** for further assistance.

• Review fromSHANNAN R

  Date: 06/04/2025

  1 star

  SHANNAN R

  Date: 06/04/2025

  I am a ********************************* employee and NYL is the disability insurance company that we are offered for a monthly fee. Do Not waste your money because you will get NO Insurance from this company. This company is terrible. I filed a claim and submitted all required documents and 4 months later I am still trying to get claim status. Leaving messages does nothing. There is zero customer service and so trying to get information or help is impossible. They deserve a NO star rating! PISD needs to find another company to take care of their employees who work so hard for so little pay as it is. But to have to struggle and fight for help in times when we are not able to work because of a medical disability, it's unjust, unfair, and just wrong.

  New York Life Insurance Company

  Date: 06/13/2025

  Thank you for bringing this matter to our attention. We understand the customer's frustration regarding the wait time for a claim decision and regret any inconvenience she experienced. The initial delay was due to internal staffing changes that temporarily impacted our processing timelines. We apologize for the disruption this may have caused. Further delays occurred as our claims team worked to obtain the necessary medical documentation to assess the period of disability under review. Obtaining this information is a required step in our evaluation process to ensure a thorough and accurate decision. On 5/23/25, the updated medical information was received. Our claim team reviewed the claim promptly and reached a determination on 6/5/25. We acknowledge that the customer attempted to contact us multiple times for updates during the review of her claim. Our claims staff made attempts to contact the customer but unfortunately, at times they encountered challenges with reaching her, including being unable to leave a voicemail. Were pleased to confirm that a member of our claims team spoke directly with the customer on 6/5/25, to communicate the decision on her claim.We sincerely apologize for the delays and any dissatisfaction the customer experienced. While some of the communication challenges were beyond our control, we remain committed to identifying opportunities to strengthen our outreach efforts and enhance the overall claims experience.Should the customer have any further questions, we encourage her to contact her claim manager, Breonica directly.

• Review fromSean C

  Date: 05/28/2025

  1 star

  Sean C

  Date: 05/28/2025

  I've been attempting to get my time approved for my job since Feb 1st 2025.. ****** will not send the propper paperwork to say "hey! This was approved months ago" so my job is basically just a waiting game.. Will I get fired some random day or not? The only solice I have is once HR brings the hammer down, is that I'm going to sue the s*** out of NYLGBS for withholding paperwork from my employer and basically getting me fired. And I refuse to settle. And thankfully my Union is on board to help me sue the whole lot of them once this happens. If you're looking into partnership with this hellhole company, dont. Unless you want your employees to sue the whole bunch of yall.

  New York Life Insurance Company

  Date: 06/06/2025

  Thank you for bringing this matter to our attention. We are sorry to hear that the customer has had a frustrating experience with the processing of their leave of absence claim. Our records show a request for **** for the period of March 24, 2025, through June 23, 2025. Unfortunately, leave for this period was denied because the customer had not met the minimum hours worked requirement of ***** hours, and therefore was not eligible for ****. A letter dated April 7, 2025, explaining this determination was mailed to the customer on April 10, 2025. On June 4, 2025, our **************** contacted the customer to provide clarification of the decision and address their concerns. A voicemail was left instructing the customer to contact our office for assistance.We are here to assist the customer and encourage them to contact the Leave Manager, **** directly, or our **************** should they have any further questions.

• Review fromLauren S

  Date: 05/21/2025

  1 star

  Lauren S

  Date: 05/21/2025

  I have an open STD case. First of all, my doctor had me as a potential return to work mid week. I did not even get a partial check and was told it was cut off that Sunday and "that's not how it works". My 2 **** extended my leave due to severe mental disorders. They wrote statements and diagnosis and it still wasnt enough even after filling out their paperwork! They want the **** notes from the actual visit not the aftercare visit notes or the plan notes ( doctor found that offensive and said its illegal ). I live pay check to paycheck and now I'm going on 3 weeks of no income! My doctors are both confused why these people won't take their diagnosis! You people are making my sickness worse! I have kids to feed and this company thinks its ok to play with people's lives! I called every day asking if there was anything else needed, I was told "no". Now its Thursday and I had to call again only to be told they needed MORE paperwork! When something bad happens to someone from all of the stress this company gives people, this company needs to be liable!

  New York Life Insurance Company

  Date: 05/28/2025

  Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. We understand her frustration and hope he can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. **************** is extremely important to us and we have escalated the customers concerns to the appropriate levels of management to be addressed. We required updated medical documentation to prove that the customer was Disabled. We received the updated documentation from the customers treatment provider and her benefits were extended to 6/15/25. Should the customer have any questions, they may contact their Claim Manager, Malarie, for further assistance.

• Review fromHelen B

  Date: 05/05/2025

  1 star
  Excuses instead of service. Submitted online claim and received a 'form' email of acknowledgement saying they would contact me if the needed any info. No word after 16 days. I called and they said they needed a death certificate. Uploaded. Another 'form' email. Discovered a week later that they took premium payment from bank account! Called them again. Excuses about how they're changing databases so even though they shouldn't have taken the premium from someone whose death claim they are processing it was because of a 'glitch' in their system and they will process the refund request within 14 days. Today's 'manager' said they didn't actually need the death certificate as they try to verify the death independently first (usually within 14 days) so that is why they never reached out after the original claim was submitted. Don't do business with this company unless you don't mind excuses for them not following their own processes.

• Review fromCandice L

  Date: 05/04/2025

  1 star
  Scammers. Hope they donate the money they scammed from my family to someone, in dire need.

• Review fromRene P

  Date: 05/02/2025

  1 star

  Rene P

  Date: 05/02/2025

  Worst experience with long term disability. Was denied after 4 months of waiting even if Sedgewick approved and paid for short term. The response from **** will be same automated response to this. Worst company ever. They don't care.

  New York Life Insurance Company

  Date: 05/08/2025

  Thank you for bringing this matter to our attention. We regret that this customer had a frustrating experience with the *** claim process. The customers claim was received in our office on 12/19/24, and the claim team initiated outreach to both the customer and the treating providers listed on the claim on 12/27/24. While the first successful contact with the customer occurred on 1/14/25, the claim team had already begun efforts to obtain the necessary medical documentationan essential part of the claim review process. Following that call, the claim team continued to actively pursue the required records. Upon receipt of the requested medical information, the claim was reviewed, and a determination was made on 4/30/25. We recognize that the claim evaluation took longer than expected. Unfortunately, delays in receiving the requested medical information, along with limited communication from the treating provider, contributed to the extended timeline. We apologize for any inconvenience this caused. We remain committed to conducting thorough and fair claim reviews and making determinations as timely as possible. We take this matter seriously and have shared the customers feedback with the appropriate parties to help improve both the timeliness of our processes and the overall customer experience. Please note, the customer has the right to appeal the claim decision and should refer to the letter dated 4/30/25 for detailed instructions on how to submit an appeal. Should the customer have any further questions, we encourage her to contact her claim manager, ****.

• Review fromShannon E

  Date: 04/26/2025

  1 star

  Shannon E

  Date: 04/26/2025

  PLEASE READ!!!! I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE: RUDE DISHONEST INFLAMMATORY SLANDERING. Working with New York Life for my leave of absence has been one of the worst experiences of my life. After this experience, I am stunned they are still in business especially as I work in customer service for a high value furniture company, & we would NEVER treat a client as I've been treated. I lost my home & all my possessions in Hurricane ******. This was following other ************* which resulted in 5 yrs of severe depression. Therefore, evacuating in the middle of the night from one of the largest hurricanes to hit the USA & losing my city, home, & possessions hit me extra hard. I needed time to rest & increase my therapy. However, NYL made everything more difficult which increased my stress, anxiety, & decreased my ability to work through this very difficult time in my life. Waiting 2 MONTHS AFTER my leave of absence began, they still had not obtained the *** info from my therapist & primary care giver. ALL THEY NEEDED TO DO was email my therapist and fax my PCG. They asked ME to do their work, they hung up on me, & I had to call 10+ times to get this paperwork completed. The last time I called, I was fed up - short tempered & threatening to share my experience on national new sources. THIS PART IS HARD TO BELIEVE. That night they called my local police department & said I had threatened to 'go to *** with my guns & shoot people.' If you knew me, you'd realize how ridiculous this is; I don't even kill spiders, & I wish all guns disappeared from Earth. THEY WANTED ME TO LOOK UNSTABLE IN CASE I DID REPORT THIS TO NEW SOURCES. The police did a wellness check at my friends' home where I had first stayed after losing my home - humiliating. I've asked them share the recording where they claim I threated NYL & to recant this police report; I never get a reply. This public record is beyond slanderous. YES, I AM ALREADY SPEAKING WITH AN ATTORNEY

  New York Life Insurance Company

  Date: 05/07/2025

  We regret that the customer had a poor experience with our **********************. According to our review, the customer was approved STD benefits for the duration of the plan. There were occasions when we required updated medical documentation to extend the claim. We often require updates following scheduled follow up visits, which can lead to delays with receiving that information. We apologize for any inconvenience this may have caused. We understand the customers frustration and have shared their feedback with the appropriate parties. We cannot remove any incidents reported to the police and the customer would need to contact the police department correctly. Our ***************** contacted our Corporate security when the incident occurred and we determined the best course of action at that time.