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New York Life Insurance CompanyHeadquarters
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Reviews
This profile includes reviews for New York Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.08/5 stars
Average of 292 Customer Reviews
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Review fromFrancine F
Date: 04/26/2025
1 starThis is the most non professional Life Insuran e company ever. 10 out 10 I,don't recommend.Review fromRyan M
Date: 04/25/2025
1 starWe are a funeral home in ******** that routinely helps families process life insurance claims with a variety of insurers, including New York Life (***.) I am the owner of the funeral home. I can definitively say that *** is one of the most difficult life insurance companies to work with and routinely treats policyholders with a rude, hateful, and uncooperative attitude. Perhaps worse yet, the families of deceased policyholders are often spoken to in an authoritative and condescending manner. We worked with a "customer service" agent of *** today in trying to determine if beneficiaries of a life policy might be deceased. Rather than be helpful, she indicated she would rather see policy proceeds be remitted to the State of Illinois as unclaimed assets. She was amongst the most vile of the *** folks we have worked with. Our funeral warns all people to stay away from New York Life and work with other companies that we have seen firsthand will service your policy in a professional and caring manner.Review fromZana H
Date: 04/20/2025
1 starZana H
Date: 04/20/2025
I kept calling and kept being told my claim manager will call but she never called me, never communicated anything with me in the beginning. My claim was sitting for 3 weeks without a decision. I spoke with a lovely advocate who reached out to my claim manager while I was on the phone just to be told the number she had for my doctors office was invalid. I was so upset because you would think to call the member to get the correct information. She had a nurse call me originally and the nurse put down half the information I provided and was one number off on the contact information. I didnt understand this because I confirmed with her. The advocate had a manager reach out to me and the manager did call me the same day my claim manger requested my documents after getting the correct number on 03/20 the manager told me they had enough information for them to approve my claim and that she pushed it through. To my surprise my medication kept being changed and I still was unable to get it due to the medication being out of stock to the point when I was supposed to return back to work I was unstable and not on my medication yet again. My doctors stated I could not return until I am stable. Ive been going back and forth my claim manager argued with me and dismissed me. Ive been getting lied to, my doctor keeps sending whats required but now they are playing phone tag I cant afford to pay anything and now I am on the verge of being evicted, Ive been waiting for 4 weeks now I have 4 children my spouse is deceased, I have no support. Ive been waiting so long that now my condition has went from inadequate to impaired and Im still waiting. I cant reach anyone, customer service just keeps telling me to wait even with the nurse they had called me told me a decision should be made a few days later just so I can find out its just sitting there. I explained they have to fax things to my doctor office but they keep calling instead. Im just mentally tired of this!New York Life Insurance Company
Date: 04/23/2025
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. We understand her frustration and hope he can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. **************** is extremely important to us and we have escalated the customers concerns to the appropriate levels of management to be addressed. We required updated medical documentation to prove that the customer remained Disabled. Upon receiving the documentation, we requested additional clarification from the provider, which was received on 4/15/25. On 4/22/25, we extended benefits beyond 3/24/25 to 5/8/25. On 4/22/25, we issued benefits for the period of 3/24/25 through 4/27/25. Should the customer have any questions, they may contact their Claim Manager, ******, for further assistance.Review fromElvina W
Date: 04/19/2025
1 starI had their term life for years then I turned it over to whole the premium was so high I had to cancel I tried to reapply for term now I'm I'm unisurable if that's the case give me all the gave you previously scam alertReview fromEmily E
Date: 04/16/2025
1 starEmily E
Date: 04/16/2025
****** *. over chat regarding my short term disability claim did not seem to understand my question, and continually spoke about other topics I did not question. When I repeated my concern, she ended the chat. I started a new chat, and got ****** *. again. She continued to not seem to understand my question, and said her system froze. I do not believe that as I got her right back on the next chat. She did not seem confident in her response nor was she clear. I do not feel I can be assured on why I have a reduction of my benefit listed as 'salary continuance' and whether that reduction will be on the remainder of my benefit checks.New York Life Insurance Company
Date: 04/21/2025
Thank you for bringing this matter to our attention. **************** is extremely important to us, and we regret that the customer experienced difficulty in getting her concerns addressed by our staff. This matter was escalated to the appropriate claims team for review. A Senior Specialist subsequently spoke with the customer on 4/18/25 and addressed her concerns. If the customer has any further questions, she may contact the claim manager, ******, for additional assistance.Review fromMelissa O
Date: 04/16/2025
1 starMelissa O
Date: 04/16/2025
This company is absolutely awful. I submitted all the documentation they requested from my doctorevery form, every detail they asked ****** still, I have not been paid. Now, instead of doing their part, theyre asking for even more records, more than what the State of ******************************** requires. Its unreasonable and feels like a deliberate stall tactic. I have no income coming in, and I cant keep paying out of pocket just to satisfy their endless demands. Rather than provide the support Ive paid into, theyre now telling me they cant help me. Its clear that this company is more interested in denying claims than helping people. So if youre thinking about signing up or paying into this company, be warned: you may just be paying them to tell you no. Absolutely do not recommend. Stay away.New York Life Insurance Company
Date: 04/22/2025
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. The policy requires that we receive proof that the customer is Disabled according to the policy terms. In this case, we requested medical records from the customers treatment providers and have not receive the information. On 4/16/25, our Claim Manager contacted the customer telephonically and explained the policys requirements. We will continue to seek medical documentation to determine if it supports that the customer is Disabled. Should the customer have any questions, they may contact their Claim Manager, ******, for further assistance.Review fromFatima T
Date: 04/14/2025
1 starFatima T
Date: 04/14/2025
This is by far the worse insurance company I ever came across. The **** managers is never available. They claim they will have them to call you back . You never get a call back. They wont connect you with a sr **** manager its HORRIBLE. I wish my workplace used a different insurance companyNew York Life Insurance Company
Date: 04/17/2025
Thank you for sharing the customers concerns regarding her experience. **************** is extremely important to us, and we sincerely regret that the service she received did not meet her expectations. Upon reviewing the claim file, we confirmed that our claim team made multiple efforts to return the customers calls and followed up directly with her on several occasions. However, we acknowledge there was a delay in response to the customer, specifically from 3/24/25 through 3/27/25, which may have contributed to her dissatisfaction. We apologize for any frustration she experienced. Her feedback has been shared with the appropriate levels of management to help improve communication and the overall customer experience going forward. Should the customer have any questions, they may contact their Claim Manager, ******, for further assistance.Review fromChristi S
Date: 04/11/2025
1 starChristi S
Date: 04/11/2025
Everything has been sent and my mental health is not great and waiting and waiting. Its been almost a month and a half. No payment. Nothing. Before, I have had short term disability and the manager && everyone was diligent and amazing. This time its like they dont care. Im in the verge of losing things and theres no real communication. Its me calling every single day & checking. Its under review is the same answer. From the complaints, my mental health could get worse by the waiting and losing everything.New York Life Insurance Company
Date: 04/15/2025
Thank you for bringing this matter to our attention. We understand how important timely claim decisions are and appreciate the opportunity to respond. The customers claim was received in our office on 3/18/25. On 3/20/25, the customer informed the claim team that she had a prior disability claim for the same condition in December 2024. While we noted this information, her current claim still needed to be reviewed independently to assess her eligibility for benefits, per the terms of the employer's policy. This was also explained in a letter sent to the customer dated 3/27/25. As part of the claim review process, the claim team began requesting records from the customers treating providers on 3/20/25. While the customer submitted some medical information, additional documentation was still required from her providers; therefore, the claim team continued outreach to the providers to obtain her records. By 4/11/25, all of the information received was reviewed by our medical staff. The customer's claim was approved on 4/14/25 and she was notified of the decision the same day. We certainly understand how the process can feel lengthy and regret any inconvenience the customer experienced. Should the customer have any further questions, we encourage her to contact her claim manager, ********.Review fromMatthew P
Date: 04/10/2025
1 starMatthew P
Date: 04/10/2025
New York life long term disability is a total scam. I been paying for this for about 3 years. I have became disabled. My doctor said there is no way I can work. My state gave me permanent disability tags for my vehicle yet they have paid me nothing at all and denied me. I did an appeal but they have no intentions to pay me. I believe if they aren't gonna pay they need to give me the money back I paid. I am not gonna stand for this and I'm getting a lawyer immediately. Do not take this ************************* will get you nowhere. They should be forced to close down. They are nothing but pathetic money scammersNew York Life Insurance Company
Date: 04/15/2025
Thank you for bringing this to our attention. We regret that the customer had a poor experience with our **********************. We understand her frustration and hope he can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. In this case, the medical documentation received failed to provide sufficient proof that the customer is Disabled according to the policy terms. On 3/4/25 the customer appealed the decision and their claim was referred to our ****************** to conduct a separate review of the claim. Currently, the appeal is being tolled, or delayed, to allow time for additional medical documentation to be submitted. Once the information is received we will proceed with our review. Should the customer have any questions, they may contact their Appeal Specialist, ********, for further assistance.Review fromLauryn P
Date: 04/04/2025
1 starLauryn P
Date: 04/04/2025
I have never had a more horrific SYMPTOM worsening experience in my life. Ill never take LOA again, Ill suffer. Thats all Ive done the last 18 days Ive waited for my STD anyways. This was supposed to help, instead I can thank you for making things so much worse. I pray my hospital system changes to Sedgwick because I wouldnt wish the experience Ive had with this company on my worst enemy.New York Life Insurance Company
Date: 04/07/2025
Thank you for bringing this matter to our attention. We truly regret that the customers experience with our claims process has not met their expectations. The review of the customers claim was completed on 4/4/25, and on 4/7/25, the claim manager reached out to explain the decision and next steps. Should the customer have any further questions, she may contact the claim manager, ****** at **************.
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