Complaints
This profile includes complaints for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 168 total complaints in the last 3 years.
- 39 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/22/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered pizza through the slice app and was charged twice. I spoke to the pizza place and my bank and they both said that slice has to issue the refund. Slice refuses to acknowledge a double charge & keeps stating that the charge is pending & they can't do anything. I would appreciate only being charged once for the pizza we ordered & want my money back. It has been a a week at this point and is completely ridiculous! I have spoken to slice 5 times and they keep passing the blame when the blame is on them!Business Response
Date: 01/22/2025
Hi *****. Thank you for reaching out and we are sorry to hear about your experience. Upon checking into the system, our team reached you with more details about this situation. We can confirm that the order was successfully processed and charged only once on our platform. Both our technical and financial teams have thoroughly examined the transaction, and everything appears correct on our end. It's important to note that once the transaction is processed through our payment gateway, any additional charges or discrepancies that may appear on your statement fall outside of our control. We recommend reaching out to your bank or payment provider for further investigation, as they will have access to more detailed information regarding your account and the specific charge. Your bank or payment provider should be able to help clarify if the issue is related to their system, such as a pending authorization, duplicate transaction, or other discrepancies. They are in the best position to look into this further and help resolve the situation. Please reach us back if you have any further details or questions.Initial Complaint
Date:12/17/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered $30 worth of food and agreed to pay $11~ in tips, delivery charges, and added fees through the Slice app. Only $14 worth of food was delivered. I do not agree to spending $11 in additional fees when I only get 50% of my order. Slice agreed to refund me the delivery fee, but not the tips and fees claiming it was the restaurant's error. Since I prepaid the tip, there was nothing I could about it, the driver also should have seen there were 2 items for delivery. I would have been happy if after contacting Slice they refunded me, but instead I had to argue with them for an hour, then only get refunded $5. At this point, I am asking for a full refund.Business Response
Date: 12/18/2024
Hi *****! Thank you for reaching out to us, and we sincerely apologize for the experience you had with your recent order (Order #*********) from Ash Taphouse. We understand how frustrating this must have been, and we truly appreciate you bringing it to our attention. After reviewing the details of your order, our team has already contacted you via email to provide further information. The missing item has been removed from your order, and the delivery fee has been refunded. Additionally, as a gesture of goodwill, we have credited your account with a ************************** Credit, which you can use for any future order from any restaurant on our platform. If you have any further questions or concerns, please don't hesitate to reach out to us at *************************************** or contact our Customer Support Team directly.Customer Answer
Date: 12/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Sincerely,
***** *****
Business Response
Date: 12/22/2024
Hi *****! Thank you for reaching back, and we are truly sorry to hear about your experience one more time. Its clear that we didnt meet your expectations, and we apologize for any frustration this has caused. Please know that were constantly working to improve our service to ensure that every order is handled properly and that customers are fully satisfied with their experience. Please do not hesitate to contact us at *************************************** or the Customer Support Team if you have any additional inquiries or concerns.Customer Answer
Date: 12/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:So you want me to just accept your reply that you admit you failed, but you did not address the refund requested and won't be issuing me any money back. Basically, you are sorry you messed up, but not sorry you'll be keeping my money.
Sincerely,
***** *****
Initial Complaint
Date:12/10/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was tricked. When I placed my order at 7:22pm on the Slice App. it didn't tell me it was pick up only. I have ordered many pizzas before. I had no clue an hour later where is my pizza. Contact slice and they tell me it's pick up only and the place is now closed just about 1 hour from time of placed order. Roughly 8:45 pm ******** and or cold pizza I'm at a loss for $44.77 No help from slice.Business Response
Date: 12/10/2024
Hi there! I sincerely apologize for the inconvenience you had with your order. I understand how disappointing it is when expectations are not met, and I regret any frustration this may have caused. Our Technical Team has thoroughly reviewed your case, and after a detailed analysis of the logs, they have confirmed that no irregularities were detected on our end. The order was placed as a pickup, and no changes were made to switch it to delivery. The items were selected, and the checkout process was completed successfully. When you place an order, you can easily review all the details, including the restaurant information, selected items, and the full order summary, which will also be displayed at checkout before you complete your purchase. Additionally, we send an email receipt to each customer after the order is placed for your records. Please do not hesitate to contact us or the Customer Support Team if you have any additional inquiries or concerns.Customer Answer
Date: 12/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
That is not entirely true your response. If i ordered it with pick up which I didn't but If made the mistake. Okay, but once I found that out and tried to pick the order up Slice told me the place of purchase was closed an hour and fifteen mins from placing the order. Something is wrong here. I want a refund.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* ********
Business Response
Date: 12/23/2024
Hi there! Thank you for reaching back. I understand how disappointing it can be when expectations are not met. As a gesture of goodwill, Ive gone ahead and refunded the full amount of $44.77 for your order. The refund should appear in your bank account within 3-5 business days, depending on your bank provider. Please note that this is the only exception were making in this instance, as the error did not occur on our side. When placing an order, you can effortlessly review all the details, including restaurant information, selected items, and a complete order summary, which will also be available at checkout before finalizing your purchase. For your convenience, we also send a confirmation email receipt to each customer following the order, ensuring you have a record for your reference. Please do not hesitate to contact us at *************************************** or the Customer Support Team if you have any additional inquiries or concerns.Customer Answer
Date: 12/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ********
Initial Complaint
Date:11/11/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a pizza on 11/05 and it never came. I then called and asked to cancel. Amecis stated they would cancel and refund but they were very busy. You still will not refund. Please refund my account for $40.97 for never receiving my order.Business Response
Date: 11/11/2024
Hello ******! I want to extend my sincerest apologies for the inconvenience you experienced with your order. I understand how disappointing it can be when expectations are not met, and Im truly sorry for any frustration this may have caused you. Despite our best efforts to collaborate with our ******** partners and ensure a seamless experience, its unfortunate that we didnt meet those expectations this time. I went ahead and refunded the full amount of the order, $40.89. The money will be back in your bank account in 3-5 business days, depending on your bank provider. We greatly value your business and hope you will consider giving us another opportunity to provide you with the high-quality service we strive to deliver. If you encounter any issues moving forward, please dont hesitate to reach out to us at *************************************** or our Support Team directly.Initial Complaint
Date:11/05/2024
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on november 3 2024 at 4:38 pm pst i call slice wondering whats taking so long for the order then i tell them ill call the store i call the store and ask them if any toppings come with the pizza because i want pepperoni they say no its cheese i said thats fine i continue to wait at then around 7:08pm they claim its delivered 3 hours after i placed it which doesnt make sense because i was calling slice during the entire time , i never got anything and i was charged please cancel/ refund this charge i live in apartment complex with multiple floors so not sure how hard it is to deliver my order when no one showed up This was what i ordered and nothing was delivered to me 2x ************ X-Large 18'' (12 Slices)1x Fettuccine ******* Pasta 2x Tiramisu Dessert1x Fries Appetizer Pls cancel/refund my order so i can get my refund this is ridiculousBusiness Response
Date: 11/06/2024
Hello there! We would like to offer my sincerest apologies for the inconvenience you encountered with Order #********* from ***************** We fully understand how frustrating it can be when your expectations arent met, and we are genuinely sorry for any distress this situation may have caused. Despite our dedicated efforts to work closely with our pizzeria partners to deliver the best possible service, its unfortunate that we fell short in this instance. As a gesture of goodwill, we have issued a full refund of $80.31. The funds should be reflected in your bank account within 3-5 business days, depending on your banks processing time. We also provided a promo code for your future order. Our team has already reached out to you with an email to share all of the details about this situation. If there's anything else we can be of help with, don't hesitate to reach us at *********************************************************************.Customer Answer
Date: 11/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** ****
Initial Complaint
Date:11/05/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order today and had a bad experience.Order Placed:Sat, Nov 2 at 8:33 PM Order Number********** I had specified that the pizza ordered should be well done and VERY well done.When these arrived a bit late it was immediately clear that the bottom of the boxes were both wet and soggy. These pizzas were probably done for a while and just sat creating a wet bottom. Upon opening the pizza box the food itself looked barely even cooked. Took a photograph.I called Slice and was told they could redeliver or provide a discount. I waited on hold for 5 minutes or so and they said they can't redeliver, and could provide a 15% discount. Total ripoff. I didn't even agree to the discount. I had said not sure what to even say, this is insulting and hung up. Then I get an email with a $4 refund that I never even accepted.Business Response
Date: 11/06/2024
Hey ***! We're sorry to hear about your experience. After reviewing your interaction about Order ********* with Gigio's Pizzeria, our team have already reached out to you with an email to share mor edetails about the situation. A full refund was processed and a promo code of $5 was offered for your future order on our platform. Please do not hesitate to contact us if you have any additional inquiries or concerns. We would be more than pleased to assist you in any way possible.Customer Answer
Date: 11/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** ******
Initial Complaint
Date:09/18/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 8/23/2024 for the next day 8/24/2024 from *************************** in *********** CA for my company. The order went through this third party company Slice. 8/24/2024 I called Slice at 8am to cancel our order for 12pm because our event ended early. Slice *** let me know he would cancel the order with the restaurant and he did not. The restaurant got ahold of me and I thought we had this resolved we were going to reschedule and the amount would be refunded. Well here we are 9/18 and still no refund and slice customer support is giving the run around and now not responding once they found out I had talked to the manager if the restaurant.Business Response
Date: 09/25/2024
Hey ******! We're sorry to hear about your experience. After reviewing your interaction about the order with ***************************, our team has already reached out to you with an email to share the findings of our investigation. We have processed a refund for your order and the amount of $466 will be reflected back to your account within the next 3-5 business days. If there's anything else we can be of help with, don't hesitate to reach us at ****************************************Customer Answer
Date: 09/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** ******
Initial Complaint
Date:09/13/2024
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered pizza and other food for dinner and lunch tomorrow for my family. Delivery guy showed up with a small bag of food without any of the pizza. He said he left it at another house and had to go back to get it, 10 minutes away. He never came back. Someone else got all of my food that I ordered, for free. Then I was told by ******** who was delivering the food, and slice, that I was getting no food and just a refund. Neither Slice nor doordash had any answers to rectify the situation, just a refund. SO I HAVE NO DINNER TONIGHT NOR LUNCH FOR TOMORROW. You all are disgraceful passing the **** onto each other, and it ends up that the customer gets screwed. You should be giving me more than just a refund, Slice.Business Response
Date: 09/13/2024
Hi *****! We sincerely apologize for the inconvenience you experienced and we understand your frustration with the situation. We regret that we did not meet your expectations this time. After a thorough review of your order, we confirmed that it was voided. Our team has issued a Slice credit for your future order, and you should have received the details via email. If you have any additional questions or require further assistance, please do not hesitate to reach out to us at **************************************** We are committed to improving our service and ensuring that your future experiences with us are more satisfactory.Customer Answer
Date: 09/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******************
Initial Complaint
Date:09/13/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been using slice for a long time, the last couple orders have been an absolute mess. They use a 3rd party to pick up your food and man oh man is it hit or miss. The last order was the straw that broke the camels back. I ordered the pizza at 310pm. And it said on the app ***** minutes for delivery. Meanwhile the app says it would be delivered at 4:07pm. Well come to 4:07 the driver is waiting for you order. I then get a text message from slice at 4:02pm that it was picked up. I look at the app at 410pm and he hasnt moved and the app still shows 407pm delivery. So its 3 minutes late. I wait another 10 minutes as the guy isnt moving and the lady thru support tells me that she got off the phone with him and he picked it up. No he didnt. 5 minutes later, you can see the app now and it shows he is waiting on the order. So I call the pizza place and they tell me no one is there and the pizza has been done for the past ***************************************************************************** I wait another 10 more minutes, he isnt moving. I call the phone number and they actually cancel the order. This app is hit or miss, the tech support is ABSOLUTELY terrible. They offered a 15% discount and NO refund thru their app. CALL them and see if it resolves the issue. My luck has been absolutely horrendous.Business Response
Date: 09/13/2024
Hi **** We sincerely apologize for the frustration you encountered with your recent experience and we understand how disappointing this situation must have been. After a thorough review of the issue, we have processed a full refund for your order and our team has also contacted you via email with all the relevant details regarding this matter. Please do not hesitate to reach out to us at *************************************** for any further questions or additional assistance!Customer Answer
Date: 09/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
The refund still has not been processed
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*** ****
Business Response
Date: 09/30/2024
Hello there, thank you for reaching out and we are sorry to hear about your experience. Despite our best efforts to collaborate with our ******** partners to provide you with exceptional service, it is regrettable that we did not meet your expectations this time. The total amount was refunded in the system already and our Customer Support team reached you with more details. The money will be back in your bank account in 3-5 business days, depending on your bank provider. Once again, apologies for the situation. You can always contact us or our Support Team directly if you face any issues in the future.Initial Complaint
Date:08/23/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on the app but unfortunately my order never arrived. So i contacted customer service they told me wait 10 minutes more so i wait about ******************************************** to wait ********************************************************************************* they cant issue me a refund because the shop i order from is closed and to contact them the next day. That is terrible terrible business if anyone orders from **** eats or grub hub or any other food apps and you don't receive your food they issue a refund immediately and give you a coupon for the next time you order. I Never ever order from them again.Business Response
Date: 08/24/2024
Hi ***, thank you for reaching out. Please accept our apologies for any inconvenience this may have caused you about your order. Regardless of our committed effort on collaborating with our pizzeria partners to grant you admirable and excellent service, its quite unfortunate that we didnt meet up with the supposition this time. Upon checking into the system, it seems that our team has already contacted you via email and provided a full refund on the order. Our team needs to confirm refunds or any adjustment with the restaurant since the funds go to them, we hope you understand. We greatly value your business and hope you will give us another opportunity to deliver the high level of service to which we are committed. You can always contact us at *************************************** or our Support Team directly if you face any issues in the future.
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