Complaints

This profile includes complaints for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slice

  349 5th Ave Fl 6 New York, NY 10016-5149

  
• 

  Slice

  902 Broadway Fl 19 New York, NY 10010-6021

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Place an order online for Salem House of Pizza in ******** ***** it went through by third party vendor which is Slice,I never received the order, never received a call just a notification stating the order was delivered. Contacted Salem House of Pizza immediately who told me they did not have any order in the system when I checked my confirmation on the website it showed it was delivered via slice life. Contacted slice life who told me to check around and outside. I advised them I didnt have my order and was told an email would be sent since they were going to investigate and Ive been following up for a few days regarding my refund. Spoke with representative today who advised no refund would be given because the order was delivered. I advised I didnt receive my order and if I could speak with a supervisor and I was told there was no supervisor Available at the moment. I repeatedly asked to speak with a supervisor or escalation team and then the representative disconnected the call. I never received this order, the place where I placed the order from specify they never got an order with my information from Slice. With all the reviews I've seen from this company it seems they are ripping people off

  Business Response

  Date: 03/09/2024

  Hey *****! We're sorry to hear about your experience. After reviewing your interaction about Order ********* with Salem House of Pizza, our team has already reached out to you with an email to share the findings of our investigation. After carefully reviewing your case, we decided to reach out to you and express our most sincere apologies that your order wasnt received by you. We've been in touch with our third-party delivery partner, and according to the information provided by them, your order was marked as delivered to the address you provided- ******************************************. Despite our efforts, we regret to inform you that we are unable to offer a refund or discount in this particular situation. As the order was confirmed and marked as delivered, our options are unfortunately limited at this time. I recommend reaching out to your bank provider directly to discuss the situation so they can provide you with further details. If there's anything else we can be of help with, don't hesitate to reach us at ***************************************.

  Customer Answer

  Date: 03/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: This information is not accurate as I have not received proof from the delivery partner about delivering the order. Where is the proof, to who the pizza was given to, who signed the receipt, etc. There's many complaints against this 'company' with the same issues..

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 03/30/2024

  Hi ******, thanks for reaching out and sorry to hear about your experience! Upon checking into the system, our team reached out to you via email with more details about the situation. We've been in touch with our third-party delivery partner, and according to the information provided by them, your order was marked as delivered to the address you provided- *************************************************************************** Due to the fact that the restaurant has prepared the food, and the third-party delivery driver delivered the order to the given address and the funds belong to them, unfortunately, we are not able to refund the order without their authorization. However, I recommend reaching out to your bank provider directly to discuss the situation and explore any possible options for a refund. We really apologize for the inconvenience. If there's anything else we can be of help with, don't hesitate to reach us at ***************************************.
  
  

• Initial Complaint

  Date:03/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered breakfast for my family yesterday 3/2/24 from a local diner we've ordered from slice many times and occasionally dined at for 15 years,My son ordered sunny side up eggs. occasionally they are tiled in the bag and broken. But we understand it's part of the reality of delivering a delicate plate.This time the plastic was crushed and the eggs all over the plastic top. when i texted Slice. the response was after about 15 minutes that they could not help me and would escalate the issue to there support team for an email within ***** hours.Every other food service has a quick and easy refund policy for lost or damaged items. Their customer service is non existent and for a company that charges restaurants and customers a fee for this exact service is an unacceptable business practice.I would like a refund of ***** plus tax. It is curious why tax is 7.9 %. Please explain the 7.9 tax also please define what the "support local" fee is. "*This is invested into new tech and services that help pizzerias like *************************** succeed. " please elaborate. This sounds like an additional company charge presented as a charitable endeavor.the company's terms outline how their business charges are non refundable. Is this even legal?Thank you for aiding me in these clearly questionable business practices.

  Business Response

  Date: 03/04/2024

  Hey ******! We're sorry to hear about your experience. After reviewing your interaction about Order ********* with ***************************, our team have already reached out to you with an email. Regardless of our committed effort on collaborating with our pizzeria partners to ***** you admirable and excellent service, its quite unfortunate that we didnt meet up with the supposition this time. We value you as our customer so due to the experience that you had, I provided you with a $7 Slice Credit that will be automatically applied to your next order on our platform towards any restaurant of your choice. The credit can be used within 30 days from now. Please make sure that you are logged in so the credit can be applied to the order. Once again, apologies for the inconvenience! You can always contact *************************************** or our Support Team directly if you face any issues in the future.

  Customer Answer

  Date: 03/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  I appreciate the kind tone of your reply here although the offering falls short. It seems your company does not have any proper policy to address mistakes. And your customer service has been less than accommodating. PLS SEE CHAT ATTACHMENTS.
  
  Other aggregate business I have dealt with like Amazon and  Seamless, have a simple button to notify of an error, damaged or stolen item,  and boom you get a return or replaced item is sent. The End.
  
  What is your return policy? I received a damaged unacceptable item. Please answer; What is your resolution policy?

  
  
  And when I chatted to your customer service, since there is no online solution offered after chatting for 10 minutes was told to wait for a resolution by email.
  
  when I received the email the next day I was denied any resolution again???
  
  
   I appreciate your gesture of a coupon, however that is about half of  the item I ordered that I must use to spend with you again? sorry that wont bring me back to you as a business.  What a disappointment your company continues to be.
  
  

  
  Sincerely,
  
  *************
  
  
  
  
   
  

  Business Response

  Date: 03/27/2024

  Hey ******. We're sorry to hear about your experience. After reviewing your interaction about Order #********* with ***************************, it seems that the error was not on our side. We've talked to the restaurant about your situation and we know you're upset about the inconvenience, and we're sorry for that. Due to the fact that the restaurant has prepared the food, and their delivery driver delivered the order to the given address and the funds belong to them, unfortunately, we are not able to refund the order without their authorization. However, I recommend reaching out to your bank provider directly to discuss the situation and explore any possible options for a refund. We really apologize for the inconvenience. If there's anything else we can be of help with, don't hesitate to reach us at ***************************************.
  
  

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by the merchant to use this service to order dinner for my family. After the handoff from the driver my family and I opened the food and the smell was horrible. I immediately called slice to report the issue with the food and was told the merchant would only offer me $5 for an order I spent $51.34. Slice told me their was nothing they can do and their hands are tied. One member of my family who is by the way a child had slice of the pizza and the meat was pink inside and they are now ill.

  Business Response

  Date: 03/03/2024

  Hey *********! We're sorry to hear about your experience. After reviewing your interaction about Order ********* with *****'s Pizza, our team has already reached out to you with an email to share the findings of our investigation. We've been in contact with the restaurant's management regarding the issue that you reported with the order and unfortunately, since the funds belong to the restaurant and the food was prepared, they weren't able to offer any refund or discount. Due to this reason, we're not able to process any refund as our hands are tied at this time. However, I recommend reaching out to your bank provider directly to discuss the situation and explore any possible options for a refund. We really apologize for the inconvenience. You can always contact *************************************** or our Support Team directly for further questions. 
  
  

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Slice App to make a purchase that I never received on 2/16/2024. When I logged into my acct with my email and password, the App pulls up multiple GPS addresses nearby rather than just my own address that I had entered on my account. I didnt realize this and my order was sent to a neighboring address. Why would I or anyone think that the address would be different on my own account that the one I entered? I have not been able to receive an explantion from the Slice App why different addresses show up besides my home address I put on my account but since I didnt catch it, they say I am not due a refund. If feel there it is reasonable to expect that the information I enter on my account would not be changed or altered by the Apps GPS system that incorrectly located me at a neighboring house.

  Business Response

  Date: 02/21/2024

  Hey *******! We're sorry to hear about your experience. After reviewing your interaction about Order ********* with ****'s Pizza ***********, our Technical Team investigated your case and they informed us that they were not able to spot any irregularities on our end, the address was selected and proceeded to checkout. Whenever you are placing the order, you can always see all of the details of the restaurant, the items selected, your address and everything will be shown at the checkout as well before purchasing for a double-check, and we send emails to each customer after the placement with the receipt. In this case, I recommend reaching out to your bank provider directly to discuss the situation so they can provide you with further details. If there's anything else we can be of help with, don't hesitate to reach us at ***************************************.

  Customer Answer

  Date: 02/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I did NOT receive an email receipt for this order as the response states that would have alerted me to an incorrect address. I have checked my inbox, trash and spam and the only email I received that evening in response to this order was the survey that was sent at 7:56 (Copy Attached) AFTER I contacted the chat feature to check the status of my order that I never received. I received nothing from slicelife prior to that. There was an issue with the system and I NEVER received my order and am still out of $73.75 and there has still be NO explaination as to WHY when I logged into my account, was there an address other than my own whethered I had the opportunity to  notice it or not, WHY DID MY ADDRESS CHANGE IN YOUR SYSTEM ON MY ACCOUNT??

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 03/07/2024

  Hey *******! We're sorry to hear about your experience. After reviewing your interaction about Order ********* with ****'s Pizza ***********, our team have already reached out to you with an email to share the findings of our investigation. Also, our Technical Team investigated this and they informed us that according to the logs, they were not able to spot any irregularities on our end, the location *****************************************************************************;was selected and the order was placed successfully. Due to the fact that the restaurant has prepared the food, and the third-party delivery driver delivered the order to the given address and the funds belong to them, unfortunately, we are not able to refund the order without their authorization. Whenever you are placing the order, you can always see all of the details of the restaurant, the items selected and everything will be shown at the checkout as well before purchasing for a double-check. I recommend reaching out to your bank provider directly to discuss the situation so they can provide you with further details. If there's anything else we can be of help with, don't hesitate to reach us at ***************************************.

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/16/24 @ 1:44 pm Order placed via slice life from hotspot pizza on ****** road. Put specific delivery instructions that stated when arriving to call because this is a hospital and Im in the emergency department. Never received a call just a notification stating the order was delivered. Contacted hot spot immediately who told me it was delivered via slice life and to contact them. Contacted slice life who told me to check around the hospital and outside. I advised them I didnt have my order and was told an email would be sent in regards to refund. Its now 1/18/24 and Ive been following up for a few days regarding my refund. Spoke with representative today who advised no refund would be given because the order was delivered. I advised I didnt receive my order and if I could speak with a supervisor and I was told there was no supervisor Available at the moment. I repeatedly asked to speak with a supervisor or escalation team and then the representative disconnected the call.

  Business Response

  Date: 01/21/2024

  Hey ********! We're sorry to hear about your experience. After reviewing your interaction about Order ********* with *******************************, our team have already reached out to you with an email to share the findings of our investigation. The full amount of the order is refunded in our system, $48.80,  and the money will be back in your bank account in 3-5 business days, depending on your bank provider. Once again, apologies for the situation. We appreciate your business and hope that you will give us another opportunity to show you the level of service that we are capable of providing. If there's anything else we can be of help with, don't hesitate to reach us at ****************************************

  Customer Answer

  Date: 01/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** *******
  
  
  
   
  
  

• Initial Complaint

  Date:01/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with **************** in *******, ** on October 13, 2023 at 7:34 pm. The website directed me to Slice. I was unaware that this was not directly related to *******. The order total was $151.00. I was originally told by Slice that the order would be delivered between 8:04 and 8:17. I then received an email that the delivery was running later than usual. I call ******* directly and they told me it would be another hour or so. I cancelled the order. I was subsequently charged for the order without anyone telling me that I had to cancel through Slice. Slice never called me back that night so I assume they had some notification that it was cancelled. We have disputed this several times and they refuse to do anything for us. They are terrible.

  Business Response

  Date: 01/18/2024

  Hey ********! After reviewing your interaction about Order ******** with La Nova Pizzeria, there was an open chargeback in the system. We're so sorry that your experience turned out this way and that we had to go back and forth. We connected with the restaurant after we noticed that a case was opened. We always hold our partners to high standards and this is something that we simply do not tolerate. The order was placed on our platform and we sent you an email immediately after the placement at ************************* The order was disputed in the system, so for more details about your refund, we strongly urge you to contact your bank provider. If you have any further questions, please send an email to *************************************** as well.

• Initial Complaint

  Date:01/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for food. Was told in an email the food would be delivered between 5:38 PM and 5:53 PM. Texted Slice at 6:00. Was told my food would be there in 3 minutes. My husband stood in the lobby of the hotel and waited. No one ever showed and the company said it was marked as delivered. Because of this, they are not offering a refund.

  Business Response

  Date: 01/18/2024

  Hello ****, thank you for reaching out. It seems like youve already reached out to us after filing this complaint. Please accept my apologies for any inconvenience this may have caused you about Order #********* with Roma Deli. Regardless of our committed effort on collaborating with our pizzeria partners to ***** you admirable and excellent service, its quite unfortunate that we didnt meet up with the supposition this time. I really apologize that you have not received the order so I went ahead and refunded the full amount, $42.96. The money will be back in your bank account in 3-5 business days, depending on your bank provider. Please expect an email from us with more details. Once again, apologies for the situation. We appreciate your business and hope that you will give us another opportunity to show you the level of service that we are capable of providing. If there's anything else we can be of help with, don't hesitate to reach us at ****************************************

• Initial Complaint

  Date:01/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After ordering, they charged my card; AFTER that, they declined the order without giving me a timely refund, nor did they offer to place an order with a different location. Their support said there was nothing they can do...

  Customer Answer

  Date: 01/16/2024

  "Was the charge refunded?"

  Not yet! The order was placed on the afternoon of 1/13/2024...

   

  Business Response

  Date: 01/18/2024

  Hey *******! We're sorry to hear about your experience with ********** Italian Pizzeria & Restaurant for Order #*********. The restaurant voided the order along with the charges since your address was out of their delivery zone. Your payment method is charged as soon as you click place your order, its a common practice across all online food ordering companies and we don't have the power to speed the process for the pending charge to disappear from your statement faster, since it is a bank procedure. I recommend reaching out to your bank provider directly to discuss the situation and provide you with more details about the charges. Also, everything was reported in the system so the restaurant can update their delivery zone. If there's anything else we can be of help with, don't hesitate to reach us at ****************************************

  Customer Answer

  Date: 01/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 26, 2023, my husband, *****, decided to surprise me by ordering a pie from new ********** in ******. He thought he was ordering the pie on line through their website and stated pick up planning to pay when he got there. He was unaware that he was on slice app since he didn't have it. He picked up the pie and paid for it on his ***** fargo card. The next day open my account at ****** and see a $31.05 charging my account stating ********************** and new **********. I look at my husband's account and it shows also new ********** and what he paid at the counter. I call slice and they tell me they have nothing under my name and we trace it to my husband and his old phone number and email. I state that he paid there so I was told to send copies of the transaction and the receipt. I state the receipt was thrown away with the box. I sent copies of the transaction and they tell me I haven't placed an order since March 2022. I state again I know and explain again my husband did the order thinking he was on the pizzeria website and he paid there. I stared they had no authority to withdraw from my personal account. We went through all this for two days. Their final answer was they could not help me because his was not done through slice. They took it upon themselves to go to my account when he was ordering through new **********. They admitted I have not placed an order since March 2022. They admitted the order they received was from a ******************************* with his old number but again they put it on my card and then state his order was not done through slice. I would like my refund. I have enclosed the transactions as they appear on both accounts. I am on social security and a tight budget. Between the two of us we paid 56 dollars for a pie!

  Business Response

  Date: 01/11/2024

  Hello *********! We're sorry to hear about your experience. After reviewing your interaction about your order with New *********** our team have already reached out to you with an email to share the findings of our investigation. Upon checking, at first, our team couldn't find your order since it was under another name, phone number and an email: *******************************, ***********, *************************** your husband. The order was refunded, $31.05, in our system and we sent another email at ************************** for confirming the refund. Once again, apologies for the situation or any inconvenience. If there's anything else we can be of help with, don't hesitate to reach us at ****************************************

• Initial Complaint

  Date:12/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an interesting one. So of course ********* connects customers to restuartants, as does ********* **** ***** ************, etc. What is unusual about Slice, is that unlike the others, they claim they have no ability to refund or adjust orders, even when the order is not delivered at all. (The other complaints are similar to mine and easily readable on the BBB site. What is interesting is that the resutaurant told me they had made a mistake. I live alone and am a 47 year old male but **** said their delivery person 'gave the pizza to a ****** This was obviously deliverered either to the wrong address or the wrong apartment and to Roma's credit, they re-made the order and assigned another delivery person to deliver it which was done efficiently and correctly. I spoke to 4 reps, from ********* saying that could not refund any order unless the restaurant 'admits to owing the funds.' Here is my email from ********* management sent today:*************************************** 12:55?PM (7 hours ago)to me Hello ******,I hope this email finds you well. My name is *******, and I am a member of the Marketplace Experience team here at Slice.I am writing to you in response to the feedback you provided regarding your recent order placed with "*******************".After carefully reviewing your case, we decided to reach out to you and express our most sincere apologies that your order wasnt received by you. We've been in touch with our pizzeria partner, and according to the information provided by them, your order was marked as delivered to the address you provided- "************".Despite our efforts, we regret to inform you that we are unable to offer a refund or discount in this particular situation. As the order was confirmed and marked as delivered, our options are unfortunately limited at this time.If you have any further questions or concerns, please dont hesitate to contact us or our Support Team directly.Best regards,"They charge for orders not received**

  Business Response

  Date: 01/04/2024

  Hey ******! We're sorry to hear about your experience. After reviewing your interaction about Order ********* with *******************, our team have already reached out to you with an email to share the findings of our investigation. Due to the fact that the restaurant has prepared the food, and their driver delivered the order to the given address and the funds belong to them, unfortunately, we are not able to refund the order without their authorization. However, I recommend reaching out to your bank provider directly to discuss the situation and explore any possible options for a refund. We really apologize for the inconvenience. If there's anything else we can be of help with, don't hesitate to reach us at ****************************************

  Customer Answer

  Date: 01/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  One more time for the folks in the back. I live alone and sometimes with my 8 year old daughter. This order was not delivered to me and after hearing *********'s response, I called the restaurant directly. The manager was kind, apologized as their driver, ***** had started that night had given my order to a 'lady' who answered the door. This was obvioulsy not my apartment as I had been home for the night. The kind manager apologized that it had been delivered to the wrong address and sent a replacement out with their regular driver delivered it properly and apologized again that his colleague had deliverted to the wrong building. 

  I did think that given that it only took me 3 minutes on the phone with the merchant, Slice likely made no attempts to call the restuarant on their custromer's behalf. Of course it's disturbing to be told by Slice after dozens of successful and wonderful orders that I must have 'made up' the botched delivery. I do business with companies who respect and believe their loyal customers and this is clearly not one such business. Not hard to bypass ********* and order your food directly. I'm not what exactly Slice is providing forr their fee. It's certainly not as they claim, connecting customers with great pizza and were I a merchant of Roma Pizza's quality, I would be upset if I were paying a cut for this kind of lazy, and frankly offensive service. 

   

   

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **********************************************