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Business Profile

Internet Services

Slice

Reviews

This profile includes reviews for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see

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Slice has 2 locations, listed below.

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    • Slice

      349 5th Ave Fl 6 New York, NY 10016-5149

      BBB accredited business seal
    • Slice

      902 Broadway Fl 19 New York, NY 10010-6021

      BBB accredited business seal

    Customer Review Ratings

    1.03/5 stars

    Average of 129 Customer Reviews

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    Review Details

    • Review fromAein L

      Date: 09/13/2022

      1 star

      Aein L

      Date: 09/13/2022

      every time i use this app I experience an issue. people below have detailed their issues with late orders which i agree with so i won't go into detail here. but another thing I don't see mentioned is how terrible the app itself is? every time i open it I have to go through like 3 menus to see my order in progress(which is kind of useless because it will always be delivered like 45 minutes after max ******** time). I live in a big city. if slice can't make it work here I have no idea how bad it is in smaller places. just go under already

      Slice

      Date: 09/16/2022

      Hi there, thank you for sharing. We're sorry to hear that you've been experiencing issues and find the app hard to use. We'd like to understand this better and use your valuable feedback to improve, so if you can, please send us an email with more details at *************************************** and we'll take it from there.
    • Review fromEric H

      Date: 09/11/2022

      1 star

      Eric H

      Date: 09/11/2022

      Please do not deal with them I was lied to there is no manager no corporate number or email my order was screwed up and I was told since the manager doesnt want to give a refund its nothing they can do.

      Slice

      Date: 09/14/2022

      Hi ****, thanks for sharing! Our Support team will try to rectify the situation in the best way possible. We would love to review your interaction with us, so please send us the order details to *************************************** and we'll take it from there.
    • Review fromCrystal C

      Date: 09/08/2022

      1 star

      Crystal C

      Date: 09/08/2022

      TERRIBLE TERRIBLE TERRIBLE I ordered a pizza for delivery and they delivered it to the wrong house!!! I called them immediately after receiving a text that my order was delivered the lady who answered was super rude telling me it was MY FAULT they delivered it to the wrong floor I did ask for a refund and she told me to go get the food from my neighbor I told her absolutely NOT!! with Covid and everything no thank you Ill pass I just want a refund she stated shes making another pizza and before I can even think about a refund she personally is going to my neighbors house (Im not sure how thats going to get me a refund but um ok I guess) I am clearly telling you that I live on the 2nd fl and your delivery driver stated he delivered it to the 1st floor to a man with long hair theres all the proof you need! All of this took place before me finding out that the delivery driver actually banged on the downstairs door and when he opened the door the guy with the long hair told him I dont believe thats our pizza but the delivery guy just was pushing the pizza to him saying HERE HERE so that point he figured maybe his wife ordered it and ended up giving him a tip and took the pizza! Now where exactly is this my fault??? They had my number why not just call me? I will NEVER ORDER FROM HERE AGAIN PLEASE STAY AWAY!!!!!

      Slice

      Date: 09/09/2022

      Hi *******, thanks for sharing and sorry for any inconvenience caused! It seems that your order did not include the floor or unit number, hence, the pizzeria left the order at the first floor. However, they authorized the refund and the funds will be reflected in your statement in a couple of days. If you have any further questions, feel free to send an email to ****************************************
    • Review fromBrooke W

      Date: 09/02/2022

      1 star

      Brooke W

      Date: 09/02/2022

      The worst delivery app in existence. Zero customer service just terrible! I ordered a pizza IMMEDIATELY noticed the address was set to my old address so I call them less than 1 minute after placing my order explaining why I needed to cancel the order they tell me they cant cancel the order. What???! This company thinks they are going to charge me for something I'm not getting?? No thats fraud! APP DELETED Ill stick with the delivery apps that have good customer service. Refund me or Ill call my bank and tell them your company is committing fraud!

      Slice

      Date: 09/07/2022

      Hi ******, thanks for sharing! It seems the pizzeria informed us the food was made. However, after reviewing the case, we decided to issue a full refund. Once again, we apologize for the inconvenience caused. Let us know if there is anything else we can do for you.
    • Review fromEdwin G

      Date: 08/21/2022

      1 star

      Edwin G

      Date: 08/21/2022

      Horrific service. 2 separate orders made and I received neither one. 1st was dropped off at the wrong building and someone else claimed it. I attempted to get a refund and they said I couldnt bc I put the leasing office as the building to deliver to. There is no apartment in that building so driver went to wrong building anyway despite me providing instructions to find me and a number to call if confused. I didnt receive what I paid for, someone else did yet a refund isnt possible? Second order was taking over an hour and a half. Called to just cancel. They said it wasnt allowed. Really? Cant cancel something I paid for? 2.5 hrs later still no food. Called for a second refund said they couldnt do it. It has to go through a review process?? Bull. This service is ridiculous. I spent almost 60 dollars attempting to have food delivered. I received none of it, and I cant get my money back. What they do is take your order regardless of staffing, then hope they can find a driver to make the delivery. You cant offer a service you cant provide. You cant take peoples money and then not deliver the product; and then make every excuse why a refund isnt possible. Dont ever use this absolutely horrible service. Never again will I ever go through this pathetic business and app.

      Slice

      Date: 08/24/2022

      Hi *****, we are always making sure to hold our partners to high standards and we feel accountable for what has happened. The orders are already refunded and we have already escalated your case to the senior management. We will do everything we can to ensure this does not happen again.
    • Review fromTerryl C

      Date: 08/14/2022

      1 star

      Terryl C

      Date: 08/14/2022

      Do not use app! Order from the restaurant instead. Slice sent me a text stating my order was canceled. I called Slice and was informed by a rep that the issue has been escalated and someone else from Slice will contact me via email WITHIN 24 HOURS!! I called the restaurant and they said my food was ready but Slice called to cancel because they had no driver. Slice then advised me to pick up my own food an hour after it had already been sitting at the restaurant. Refund requested. App deleted

      Slice

      Date: 08/15/2022

      Hi ******, we are sorry for any inconvenience caused! It seems that we have already processed the refund, and you will see it reflect on your statement in a few days. Once again, we are sorry for what happened. Please reach out if there is anything else we can do for you.
    • Review fromJennifer L

      Date: 08/14/2022

      1 star

      Jennifer L

      Date: 08/14/2022

      After spending $65 on an order that was delivered about 20 minutes after the quoted LATEST delivery time and pretty much inedible, I was offered a $5 credit towards a future order by the restaurant. The food had been ready, and it may have even been good if the delivery didn't take so long. Fries were so soggy, they fell apart when picked up. The cheese in the Stromboli was congealed. Pizza was cold. Don't use Slice. **************** is a joke.

      Slice

      Date: 08/15/2022

      Hi ********, we're sorry to hear your order came late! We will escalate this with the delivery partner and see if there is anything else we can do. You should expect an email from us.
    • Review fromAn H

      Date: 08/06/2022

      1 star

      An H

      Date: 08/06/2022

      Ordered a calzone from local pizza joint through slice. After awhile waiting we called pizza joint and while on hold the slice driver called and was at the pizza joint to pick up order but found out that order was given to someone else. Slice driver recommended we cancel order so we told her to cancel and she said she would contact slice to cancel. But then after we went to bed after 10pm we get a knock on the door from a different slice driver with our order. We told her we canceled it. We refused food but still got charged. Tried to get a refund but denied

      Slice

      Date: 08/15/2022

      Hi there, thanks for sharing and sorry to hear about this! We've escalated your case with our delivery partner and we will make sure to follow up. Please expect an email from our team shortly.
    • Review fromEric G

      Date: 08/03/2022

      1 star

      Eric G

      Date: 08/03/2022

      **************** is complete c*** You have to cancel your order through them which I called to do and was lied to because later I was contacted about my order being ready which was missing my main topping. And was let know I wouldn't be getting my money back

      Slice

      Date: 08/04/2022

      Hi ****, thanks for sharing and sorry to hear about this! It seems there was an internal miscommunication and the order was made. We will proceed with the refund and you'll receive a notification about it shortly.

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